Air China
Reviews and Complaints

I would like to file a complaint against your airline company Air China for making my wife and I miss our connecting flight in Beijing to Hong Kong. Our flight CA0880 from Montreal on May 19th departed at 4:00pm, 10 minutes earlier than the set departure time of 4:10pm. We had a connecting flight in Beijing on May 20th scheduled at 6:30pm on flight CA107 and was supposed to be landing at 5:00pm however the plane only landed at 5:50 pm in Beijing. Due to this delay we missed our connecting flight to due the poor customer service from Air China at Beijing airport. When we arrived at the Beijing airport we were able to see that the were doing a last call however nothing was done to communicate to hold the plane for us and for other passengers that were supposed to be on that flight as well. This was the first time that we had flown with Air China and was the worst experience ever compared to other Airlines that we have flown with in the past. We had stayed in Beijing airport trying to figure out what to do until 9pm where we were told that we are getting a hotel to stay for the night with a meal included and will be catching a flight the next morning at 8am. We had taken a bus that brought us to a hotel which was the worst hotel ever in my life. Is this how you treat customers? We went into the restaurant hoping for a good meal after all of this terrible customer service and making us miss our flight. We were presented with a buffet that was the most disgusting food ever and with nothing to drink. Once we got into our room it smelled rotten and the bed was like sleeping on a piece of wood.

The next day we went back to the airport to catch our flight and arrived in Hong Kong only to find out that one of our luggages is missing and that it was still in Beijing and the other luggage was damaged with one of the wheels broken which I had to purchase another luggage ($150). We ended up getting the missing luggage delivered to us 12 hours later and found out that the luggage was damaged as well with the handle on the side ripped off.

The exact same situation happened to my mother in-law and brother in-law on May 22nd with the exact same flights and had to spend a night in Beijing to catch a flight the next morning. Can you explain why do you make connecting flights when nobody can even make them? This is ridiculous and the customer service that Air China provides is way below standard and is a joke.

On our way back from Japan on June 7th at Haneda airport, when checking in, we had asked for an upgrade to Premium economy for the flight CA879 from Beijing to Montreal and they agent had told us that the do not do upgrades and we would need to do it in Beijing when we catch our connecting flight. Once we got to gates in Beijing they told us that they do not do upgrades either. Customers looking to upgrade their seats and give Air China more money are turned down. I have a back problem where I needed extra space for the long flight and now my back is worse.

That being said, overall this is the worst experience I have ever witnessed from an airline company and I have flown many times with many different airlines. I am demanding for a refund and a compensation for everything that happened and with the damaged luggages.

Here are the flight tickets numbers:

-999 [protected]/57

-999 [protected]/54

-999 [protected]/66

-999 [protected]/68

RE: ticket number 999-[protected]

Hello,
I have purchased a premier economy air ticket to China on line on 15th May 2018, after few days, I was told by Air China that due to a change of the flight schedule, premier economy class is no longer available so I have been downgraded to standard economy class, but with no refund at all. Air China also said I can cancel my flight if I don't accept the downgrade. I have rejected this as I have already booked my husband's flight and other schedules so I need to keep the same flight I have booked. I have requested Air China to refund the difference between the 2 class, as I have paid for premier, now been downgraded, surely air China should offer passenger refund, this is a very simple theory for upgrade, passenger would expect to pay more for an update.
Air China received my request and keep telling me my case has been submitted to the head office and asked me to wait to hear back. So now my ticket is on hold, as a result this has a knock on effect on my daughter's flight who meant to flight on the same day with me, her ticket has been pre reversed before I was told about the downgrade and because they are dealing my ticket, my daughter's ticket has been on hold too. On 1st June when Air China told me that they will send me an email confirmation with a link for me to pay my daughter's ticket. But I have not seen this email so had to ring Air China again today (6th June), the response I have received from China is I have to wait, but they cannot advise how long.
It has been 3 weeks since I paid for my ticket, I have wasted so much time back and forth dealing and chasing this with Air China Europe call centre for a problem wasn't caused by me as a passenger in the first place. As of now, I still have not been provided with a helpful solution. I am getting fed up with this poor service and most importantly I am nervous about my daughter's ticket as this has not been booked yet which according to the person I spoke to on the phone, this is in process, again no affirmative information given.

I am filing this as an official complaint about air China. 1, why a passenger been forced to downgrade their sit with no refund offered. 2, why when the problem caused by Air China, instead of resolving the problem, they asked and kept passenger to wait for 3 week and show no sense of urgency, no consideration. 3, why my daughter's ticket hasn't been reserved when I was told to expect an email confirmation with a payment link.

I am looking forward for someone from air China to get back to me ASAP, to have my case resolved before I take my case further.

Many thanks for your time and assist.

Nancy

I traveled from Mumbai to Daqing, China on 09.05.2018 (BOM-DEL-PEK-DQA).

From Mumbai to Delhi it was by Jet Airways (9W0361) & from Delhi to Beijing / Daqing Air China (CA948 / CA 1695, 10.05.2018).

I was told to collect by Bag (Tag 9W042233) at Beijing Airport by Jet Airways business class counter person in Mumbai. However, my bag did not arrive at Beijing. Unfortunately I could not file a Property Irregularity Report while in China for various reasons (lack of time, language issues).

After repeated followups, China Airways missing bag representative at Delhi (011-[protected]) informed me verbally on 25.05.2018 that he has personally verified that my Bag is lying in Delhi Airport's 'EVA section' at T3, being deposited there on 15.05.2018. Still, Jet China Airways are refusing to transport the Bag to my residence in Mumbai & are informing me that it is Jet Airways responsibility & not yours.

I hereby request you to help me to get my Bag (Tag 9W042233) at my residence in Mumbai.

Thank you

ANIL SREEDHAR KARUTHEDATH

Deputy General Manager
Tecnimont Private Limited

A/405, Bhoomi Hills, Thakur Village,
Kandivali (east), Mumbai 400101.
Tel: Office [protected], Mob. [protected]

On April 22nd 2018, we took a flight to the Montreal airport and had a 10 hour layover. We would then hop on a 13 hour flight with Air China to Beijing (flight # CA880) and then we had a small layover between our flight from Beijing to Bangkok (flight # CA979). The pilot of Air China showed up 1 hour and 30 minutes late for our flight from Montreal to Beijing which resulted in us only leaving at 5:25 pm instead of 4:10 pm. We discussed with the flight attendants that we had a flight from Beijing to Bangkok at 7:35 pm and we would only arrive in Beijing at 7:04 pm. The employees reassured us they had contacted the other flight and they would wait for us. When we arrived in Beijing we ran across the airport where we were shuffled around numerous times. When we finally got to our gate, we could see our flight was still there. An Air China employee came out from the gate while talking on her cellphone and refused to let us on the plane or to even let us talk. She then continued to speak on her phone and left us there with no sympathy and with no clue where to go. We were about 6 of us who missed our flight and were shuffled around the airport for about 5 hours until we were finally able to speak to a Manager from Air China who organized a hotel room for a few hours until our flight the next day. I had to use my long distance calling as none of the employees could help me connect to wifi in order to contact Thai Smile Airlines to change my flight the next morning from Bangkok to Chiang Mai (flight # WE160) (as I would not make it in time). I couldn't change my flight as it was such last minute, so I had to cancel and rebook it. Therefore, i lost $100 (canadian dollars) for my boyfriend and I's tickets and had to rebook a later flight for $116 (canadian dollars). I had also booked one night at a hotel near the BKK airport which had cost me $25 (canadian dollars). Therefore, I lost a total amount of $241 simply because Air China would not allow me to get on our plane, which they reassured us was waiting for us.

When we finally arrived to Bangkok on April 24th (flight # CA959). We had to quickly pick up our luggage in order to take our next flight to Chiang Mai (flight # WE176). When we arrived to the baggage claim, my luggage was nowhere to be found. When I arrived at the lost and found in tears, they told me my luggage was still in China and said they would only send it to Bangkok the next evening. Even the lady at the lost and found said it was bizarre they wouldn't have sent it at an earlier time. My stress level had increased a huge amount, because I was taking a flight to Chiang Mai that evening and was already taking my next flight two days later to go to Surat Thani. I finally received my luggage two days later at 11:40pm but this was no thanks to the help offered by Air China, but by Thai Airlines who organized to ship my luggage to Chiang Mai before my flight the next morning.

This is a recap of the events that happened at the beginning of my vacation. Now for our return trip back to Canada, On May 8, 2018, we took flight # CA 960 from Bangkok to Beijing and requested buisness class seats as a compensation for everything that Air China had put us through during the beginning of our trip. The employee at the counter made us believe she was giving us buisness class seats until she gave us our tickets with seat numbers 41A and 41B (economy class) and told us we could make a conplaint in Beijing. We told her we would atleast want buisness class seats for our 13 hour flight from Beijing to Montreal and she said we had to make that request in Beijing (although she had already given us our boarding pass for that flight with economy class seats). We arrived in Beijing and had a 12 hour layover until we took our next flight from Beijing to Montreal at 1:30 pm (flight # CA879). We went to one Air China desk who said they had nothing to do with boarding passes and we went to the information desk who told us there was no Air China desk and we could ask an employee at the gate before boarding on the plane. We did this and explained to the Air China employee that we only had a one hour layover for our next flight from Montreal to Moncton and requested buisness class seats in order to make sure we wouldn't miss our next flight like last time. The employee simply said no with absolutely no sympathy. We could notice empty seats in buisness class when we got on the plane, so we could not believe the bad customer service we received throughout our journey with Air China.

I would like to make a side note that i have never written a bad review in my life, but I felt the need to do so in this situation to make Air China aware that their customer service was very poor and this could strongly affect their buisness in the future. I would also like to request a refund for the cancellation of my flight from Bangkok to Chiang Mai and having to reschedule it for a later date. I would also like a refund for the hotel that i could not stay in Bangkok because of my missed flight. I feel as if this was beyond my control and asked for atleast buisness class seats to avoid all the inconveniences surrounding this mishap, but was not even able to obtain this small request. This has affected my vacation and I'm strongly considering never booking a flight through Air China again if they fail to meet my request for a refund and I will make sure that the people surrounding me will be made aware of my experience with this Airline to ensure that they don't have to go through the same thing I did.

On April 6, we traveled on Air China from SFO through PEK onto BOM. We returned to SFO from BOM through PEK on April 15. We have contacted United and Air China via email which United has been willing to assist in crediting the miles to our United accounts but Air China has not responded to our emails. Assistance is needed from Air China to resolve.

On Saturday April 7, 2018, my wife and I flew on CA #819 from Beijing to Newark on business class. Behind us was sitting a young couple with a baby and maybe a 3 year old boy. It was a 13 hour flight. Virtually through the entire flight, there was such a commotion going on behind us, either the baby crying, or the little boy and parents talking loud, or the little boy kicking our seats, or all of this combined. We have put in ear plugs but the noise and disturbance behind us was just too much, we could hardly sleep, it really aggravated us and because of all this our entire flight was ruined. We arrived in Newark tired and nervous wrecks.

We have paid thousands of dollars for our business class seats so that we can fly in comfort and piece. Instead we had the flight from hell. I have talked to the flight supervises about this and she told me that she will make a note in the flight log book as I told her that I intend to complain to Air China about this.

I know that the people behind us were probably all paying business class customers and that you are trying to accommodate everyone who wants to pay for a business class seats but Air China cannot ruin 2 paying passenger's flight to accommodate 2 other paying passengers. I also know that you cannot discriminate against a couple just because they have children but we as paying business class passengers have the right and expectation to fly in comfort without being disturbed the entire length of our flight.

After 10 days, I got a reply back (see below) from Air China Customer Relations. My business class tickets cost thousands of dollars. The reply is hardly an apology let alone acknowledging that what happened is not right nor does Air China doing anything to make up for a ruined flight.

P. Zicherman

"Dear passenger:
Thank you for you inquires. We do apologize for the difficult experience the inconvenienced for your travel. Thank you for your support and concern of Air China, and also sincerely hope you'll continue to focus our services, we are very happy to hear your views on Air China service work.
With thanks & regards
AIR CHINA Ltd"

MJ7RMF
Ticket # [protected]
Andres Joaquin Brito Rodriguez

I was travelling from
Santo Domingo - Frankfurt
frankfurt - Shangai
shangai - Osaka

One of the crew of air china at Frankfurt airport denied me on board because they asumed I needed a transit visa in China.
Because of that I was forced to buy a new ticket with korean air.
at 1500 US Dollars.
citizens of Dominican Republic do not need transit visa for china.
this was such a big mistake,
I can sent you a lot of tickets from other collegues
we always travel to japan with connecting flights in CHina.
never never never, have we received this kind of treatment.

me and other collegue were surprised because of this allegations.
unfurtunatally we are know totally lost with this unexpected cost of 1500 per ticket, that was totally unnecessary.
Right now I am in Japan
Air China is responsible for the amount we needed to pay because of that error.
please let us know so quick as possible.
what is your response regarding this matter.

Good Morning,

I have just recently returned from China and would like to inform you of a matter of great concern to me… I have traveled through the United States, Canada, Mexico, Europe and Thailand and have NEVER had anything like the experience in China. First of all when I checked in at Guangzhou on March 27th, it took 4 different people to locate my reservation without any explanation. I was shuffled to 3 different areas and finally received my boarding pass and was able to check my suitcase. I realize that traveling in foreign countries can have inconveniences but I didn't realize how disturbing until I got to my home in Southern California later that evening.

Upon receiving my suitcase, I noticed that the lock was not locked, it was attached to the zipper, and the zipper was open about 5 inches. Upon opening my suitcase I realized that my personal belongings had not just been gone through, but items were missing. I had very carefully packed my suitcase so that items I had purchased were not broken and so my dirty clothing was separated from my clean clothing. The inside of my suitcase looked as if a bomb had exploded inside. Nothing was the way that I had packed; my belongings that were folded were thrown into the suitcase, the gift items that I had carefully packed had been unwrapped and thrown into my suitcase, and several items that I had purchased were missing completely. I did find a paper that informed me that my suitcase had been checked, but most of the information was written in Chinese. Needless to say, this did not make the situation seem any less invasive.

I understand that my suitcase may be searched and I have absolutely no problem with that, but this was unacceptable, I felt violated and exposed as a tourist and an American. I am deeply saddened that my amazing experience in China had to end on such a negative note. The friends that I visited in China have invited me back and I will likely be visiting them again in the future but I will not be using Air China as my airline of choice. This incident has left me with a VERY bad impression that will not be changed anytime soon.

My hope is that this routine of ripping through baggage is changed and that others will not have this negative experience.

Sincerely,

Jane Doran Friedl

Dear Sir/Madam,
Let me present my discontentment about your service.
On 16 March, 2018 with flight CA 118 we travelled from Hong Kong to Beijing. This flight departured with 45 minutes delay, so we were not able to reach our connection flight to Budapest CA 721 at 13:00 hours in Beijing. My spouse and myself was really disappointed.
We have had to be in Budapest on 16 March by the late evening, so we missed our program where we should have been participated. We were sad, dissatisfied and annoyed.
We arrived to Budapest through Munich only next day in the morning.
Although, accomodation, dinner and transfer in Beijing was offered by your airline, let me inform you about the quality of these services. The hotel was not a suitable accomodation (it was stank), reception was not polite, dinner was inedible, so we had to arrange a transfer and have dinner by our private costs in the city from necessity.
Please check my claim and let me know how your airline can give us a compensation or refund.
Thank you and best regards,
Ferenc Balazs
ferencbalazs08gmail.com
Andrea Edvi
edvi.[protected]@gmail.com
Eticket numbers: [protected] and [protected], reference number: NEL42N(CA)

I flew air china on the 18 December 2017 from London to Malaysia stopping at Beijing and was really disgusted by the customer service.

My flight was delayed so I ended up missing my connecting flight. We actually arrived in time to see our flight go and despite being told that the connecting flight would be notified.

When I arrived at the airport I was told to go to various incorrect queues where by I had to wait hours to get a pass to go and collect my luggage.

I did so much standing and walking around my legs and back began to hurt so much I could barely walk. I note that I am pregnant and I asked for wheel chair following almost 5 hours of standing and walking up an down stairs. However, your staff told me that they could not assist me.

I am so upset by this experience and really cannot believe it.

I booked a flight to go to hong kong departing from New York, everyone was on the gate ready to board the airplane, we were supposed to depart at 3:50 PM on January 7, 2018, but the flight CA982 was delayed for more than 10 hours and there was no reason to be delayed. My reference was: NDMM6B. (air china airline)

After spending more than 10 hours on the airport plus 13 more hours on the airplane, I arrived to Beijin. I was supposed to take a connecting flight in Beijing but i missed that flight because of the delayed, and the company rebooked my flight but my luggage got lost, i had to fight with every employee of this company because they didn't want to be responsable for my luggage and i was about to missed the flight they rebooked, they finally found my luggage but I had a horrible experience and that's the reason why I am requesting a compensation, according to the EU Denied Boarding Regulation 261/2004 I deserve a 600 Euros compensation.

My wife was traveling with two kids (4-yr old daughter and 5-month old son) on Dec 29th from Mumbai to San Francisco. We booked the basinet on a phone call 3 days prior to the travel and the basinet was confirmed from Beijing to San Francisco on AC-889.

But during check-in at Mumbai, it was denied that basinet from Beijing to San Francisco is booked and we were not provided the basinet at check-in. I requested them infinitely because our infant was just 5 months old and everyone in the flight would be troubled when he doesn't sleep well and cries continuously in a 12-hour long flight. They said that basinet was given to someone else, even though our basinet booking was confirmed on phone.

We were given seats number 49-A, B and C from Beijing to San Francisco on AC-889. The staff names were Athul (personnel at check-in counter) and Vinay (who was the session manager).

Later, Vinay told me that I could meet his senior at the boarding gate. I met Imran (Vinay's senior) at the boarding gate and they checked and confirmed that basinet row # 50 D and E is available and it was NOT assigned to anyone else. The guys at the check-in counter (Athul and Vinay) lied blatantly.

Vinay confirmed that he would assign row # 50. However, he said that the log sheet is locked and he cannot open it because boarding is closed. I requested him and he said that after the flight takes off, he would unlock the sheet and assign the row # 50. He even wrote the seat numbers behind my boarding passes and said that I can get the boarding passes printed from Beijing boarding gate.

When we reached Beijing for getting the new boarding passes for basinet row # 50, we were informed that seats are not allocated and we cannot get the basinet. I was extremely disheartened and disappointed by the bunch of liars and unprofessional people (Athul, Vinay and Imran at Mumbai Airport Air China) who said that they had booked it and then later I faced issues during transit at Beijing where basinet was not provided.

When I boarded the plane, I was even more disappointed to see that the basinet row # 50 D and E was assigned to two young men (hardly 25-yrs of age) who didn't even need a basinet, and we were given the pain of traveling with a 5-month old baby without a basinet seat.

This is extremely horrible experience with Air China that I had to face due to the constant lies, negligence and the unprofessionalism of the Air China staff.

We flew on December 26, 2017 from air china, departure was from Delhi airport and our hault was in Beijing . They ended up taking our babies stroller at the gate n when they return our stroller at Beijing airport, two tiers were missing from the stroller . It created lot of inconvenience to us, carrying our baby in our arms . We are really disappointed from the services of air china .

I was flying Dalian - Beijing-London Heathrow on a connecting flight on December 1st 2018. The Dalian flight was late. I was met by Air China staff who took me to gate E14. On arrival I was told I had missed my connection. I was told to go to 3rd floor to change flight to 2.30. I asked several times for clarification and the Air China official just told me 3rd floor. I managed to go to 3rd floor but was told to leave because my transfer was not international. It took 15 mins for me to get from 3rd floor back to 2nd floor because I was not supposed to be there. Eventually I was let through security. There was no-one from Air China on the 2nd floor to get advice from. I had no wi fi on 2nd floor to contact Air China. Eventually I called a colleague and spoke to a member of staff from another company (in Chinese) and said I needed to go back to Terminal C 4th floor and change my ticket. It takes time to get out of terminal due to security. When I arrived at Terminal C I was told I was too late for the 2.30 flight and would be put on the same flight the next day and would have to stay in a hotel overnight. I was also told my bags would be transferred if I came back the next day. The (very kind) manager of AirChina booked me on the flight and gave me a seat near the emergency exit. He was very apologetic and couldn't explain why I hadn't been offered assistance. At the hotel I was told I would have to share a room. Next morning I went at 7am to make sure my luggage would be transferred. I was told it would be. When I arrived in London after waiting 1 hour for my baggage, I checked and told it would come next day. I'd like to know:

1. Why Air China went to the length of rushing me to the connecting gate if on arrival I was going to be told that I'd missed my connection.
2. Why I wasn't told what I needed to do to get on the next flight. Clearly someone had rang ahead to say I was on my way and clearly someone knew I had arrived too late.
3. Why I wasn't told that the policy of Air China was room share
4. Why I was told several times that my luggage would be transferred

I'm absolutely shocked at the inconsistent service from Air China. The staff on the Dalian - Beijing flight were very helpful- moving me to the front of the plane, arranging a staff member to meet me, giving me directions to the gate for my connection. The Manager I met in Terminal C was very sympathetic and understanding. These were in contrast to the rest of the service and the total lack of information on what I needed to do. If either I'd been told on arrival at Beijing that I wouldn't make my connection or on arrival at gate E14 had been told where I needed to go in order to change my flight, I would have easily caught the 2.30 flight that day and not had to spend 21 hours in a hotel in the middle of nowhere.

I feel very bad let down by Air China and suggest that I should be compensated.

Philip Horspool
[protected]@le.ac.uk

My travel agent let me know that the border between china and Tibet was going to be cancelled and I needed to change our flight. I called air china and told them the problem and that I needed to cancel the flight because I had to. It was forced to change the flight. I wanted my money back sooner so I could rebook for the following week. Now I'm being told I cannot get a refund plus my any sky miles back because I cancelled the flight! I cancelled it because I had to. I need to resolve this and figure out how to get a refund for this flight that was cancelled for all passengers for this date.

My wife Ms. Rosalin Sahoo, (Airline PNR-PY66IV) is travelling from Pek to Mumbai via Hong kong in connecting Cathay Pacific flights.
Flight details
Cathay Pacific (CX-6115)--- Deparature: Pek (15:30Hr, Friday, 24Nov2017)
Arrival: Hong Kong (19:00 Hr, Friday, 24Nov2017)
Cathay Pacific (CX-663)----Deparature: Hong kong (20:00 Hr, Friday, 24Nov 2017)
Arrival: Mumbai (00:05Hr, Saturday, 25Nov2017)
Flight CX-6115 departed 30mins late from Pek and reached late in Hong kong Airport. For which my wife had to miss the connecting flight CX-663 to Mumbai.
She is stranded for the last 6Hr in Hong kong air port and pleading both Cathay pacific and Air China to arrange for an alternate flight to Mumbai.
But its sad that neither Cathay Pacific nor Air China is willing to help her. Both these airline are running away from their responsibility by saying that its others fault.
It was never my wife's fault rather it was of the air lines', Air China.
Request an urgent arrangement for my wife to fly to India.
She can be contacted at [protected]@gmail.com or whattsapp No-[protected].
Please contact her urgently in Hong kong airport and arrange for her return to India.
As an prestigious organization its your

On 12/November/2017, my Flight CA1886 arrived 3 hours and 32 minutes late. As a result two events occurred:

1. When I arrived at Beijing airport, I exited to meet up with my tour group. However, the group already departed. I had to forfeit my deposit. Because I left the airport, I had to re-enter security.

2. While re-entering security to wait for my connecting flight. My medical recharge system was taken by airport security and it was not returned. I provided proof that the device was used for medical purpose, via a medical card. Along with this my battery charger was confiscated as well.

Hi,
I have submitted a complaint directly to Air China a week ago and have yet to receive a response. The Air China member helping me at ticketing with the issue told me an email would be faster than a phone call. I am posting my original message below.

"Hi,

I am writing to request some sort of refund from the cost of my flight. I flew with Air China on 10 November, 2017 from John F. Kennedy International Airport in NY, USA to Hong Kong.
Confirmation number: NLB2L3 / Online refund reference: WN6U5W / Invoice Ticekt Number: [protected].

I booked my flight around summer time, June maybe? and booked the return flight for 12:50 out of JFK to transfer in Bejing. I arrived at the airport 3 hours before only to find out the flight has been moved to 15:50. I never received any information about a flight change from Air China. I waited at the aiport for an additional 3 hours to check in, only to find out that Air China did not account for the time of my transfer flight to Hong Kong. The new flight from JFK would land in Bejing 1 hour after my transfer to Hong Kong departed. Luckily, the ticket agent changed this for me before I left JFK but due to this overlook by AirChina, it took over 1 1/2 hours for me to even check into my flight in JFK. While I was waiting for a new ticket, the airline could not guarentee me the seat that I wanted even though I was one of the first to arrive for check in and was unable to check in because of this mess up. The attendant at AirChina ticketing who put me on a new flight to Hong Kong said that this flight change was made by AirChina months in advance. Normally, the customer would receive an email notification and reminders about any flight changes. I received nothing. If this flight change was really made months ago, I should have received an email confirmation and a new flight schedule also months before my flight. I have attached the only itinerary I recieved below for your reference. It indicates the expected boarding times and no changes.

Additionally, this change put me to land in Hong Kong after midnight instead of at 8:50pm.This unanticipated change cost me a lot of money and problems at work upon my arrival.

I am writing to see what AirChina can do for me for this massive inconvenience.

I will be awaiting a prompt response.

Thank you,

Violetta Znorkowski "

Dear Air China Management in charge

Re : PJJWN7 - ticket no 999 [protected]

I am filling a complaint about Singapore Air China office staff, Kim Fong.
She refused to listen to my explanation and insist to charge me for cancellation fee and ask me to reissue the ticket.
My ticket was cancelled before flight departure . She has put me on hold for 25 mins and eventually lines get cut off. She refused to let me talk to the manager in charge. I have even try to fax to her to get the manager to return my call. Still nothing come out of it. Kim Fong is rude and keep on interrupting my conversation. Air China office in singapore are pretty hard to get thru, you have to send a fax before you could get in touch in them

Thanks
Best Regards
Linda

To whom it may concern,
My boyfriend and I bought a flight from Jakarta to Honolulu, which had a 42 hour layover in China. According to the immigration information in the China website, passengers from some selected countries may obtain a transit visa on arrival if the layover is less than 72 hours. When we checked in in Jakarta, the employee spent more than half an hour telling us this was not true. Finally when he looked online and called the supervisor, they saw that my bf (who has a US passport) and myself (who have a German passport) were eligible. But then they proceeded to give trouble because my American visa (valid for 10 years) is in my Panamanian passport (I have dual citizenship). I explained I would enter the US with this visa but was useless. They spent 2 HOURS TEXTING with the Air China team in Beijing, taking and sending pictures of my passport. After this time, just 30 minutes before boardig, they tell us that everything is ok and we can check in. But then want me to sing a document releasing Air China of any responsibility, saying they might not take me in the flight from Beijing to Honololu once I am there. I mean seriously? This is completely unacceptable. How will they not take me in the flight if I have a valid US visa and have been legally LIVING in the US for two years! This all happened 30 min before boarding. We felt extremely pressured and decided not to sign the release so were not accepted on the flight. We had to book a different flight with another airline last minute, which was extremely expensive and we lost the hotel reservations in Beijing. This is completely unacceptable.