How is Air France’s rated by travelers?
Air France’s earns a 2.0-star rating from 122 reviews, showing that the majority of travelers are somewhat dissatisfied with their flights.
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Stay away from Air France!
My experience: I had booked an Air France flight from London Heathrow to Delhi (India) departing on 17 Dec 2008 and returning on 17 Jan 2009. On 17th December 2008, I was travelling by Air France from London to Delhi. The journey involved a change-over of flights in Paris. The flight from London Heathrow to Paris CDG was AF 1981. It was scheduled to...
Read full review of Air France and 21 comments
The complaint has been investigated and resolved to the customer’s satisfaction.
Flying and lying
If you're going to fly Air France, remember to bring a hidden tape recorder. That's because many of the promises you hear won't be honored.
I can only point to my own experiences as an example. On a recent flight from Pisa, Italy, to New York with a connection in Paris, the first lie was told in Pisa. The Pisa Paris flight was late, and both my family and some other Italians making the same connection feared missing it.
"Don't worry," said the agent at check in. When you arrive in Paris, there will be an Air France agent waiting for you as you debark, and a special minibus will take all of you to the waiting flight to New York." Wow. Three lies in one sentence. Needless to say, no agent was waiting, there was no special minibus, and the New York flight did not wait. I told the agent I was a type one diabetic, and that surprises tended to create problems. She assured me that a special message would be sent to Paris just for me. Another lie.
The plane hovered around a lot before landing, eating up another forty five minutes. As we disembarked, an Italian couple joined us in the race to the gate when we found no one there to help us, and no minibus. My wife, who has never traveled alone, was stressed looking after our two toddlers, and this couple became very helpful. After nearly another half an hour of brisk exercise, we arrived at a customer service desk. Feeling faint, I stressed to the agent that I could be in big trouble with the diabetes, and using a portable meter, measured a drop of blood in front of him. Seeing 45, when normal lower limits are 80, I employed him to call me emergency medical services. "When we finish re-booking the rest of these passengers," he said. My new Italian friends rolled their eyes, and said to me in Italian, "this is criminal...".
In fact, in Europe, refusing aid to someone who needs it, is. But one of the things that happens to some diabetics in crisis, like me, is a sort of apathy. I simply didn't care. Twenty or so minutes later, as I began to see colors, and the voices around me started to develop hollow echos, I began to panic. I begged him to call emergency medical aid a second time, and stressed to him that it really was an emergency. My slurred speech may have had some effect, but all he called was a wheelchair attendant, who sped me through the checkers, thankfully after grabbing me a sandwich at a fast food place, and onto the plane with a special elevator truck. Although I managed to eat the food, I still only came back to my senses after the plane was in the air. My wife and children were next to me, in tears.
Customer relations, aside from being only accessible by mail, informed me that they would investigate. Subsequently, they contacted me to say that as a result of their inquiry, they'd found that the agent at the customer service desk had suggested to me that he call emergency medical services, and I'd refused. The wheelchair attendant had asked me if I wanted to be seen by a doctor, and that also then, I'd refused help.
The Italian couple stayed by my side until we passed them in line waiting to be checked, because of the privilege afforded by a wheelchair, and saw and heard everything. They have promised to testify to the refusal of aid. It is only through this unexpected stroke of luck that I have a prayer of demonstrating the truth to the civil aviation authorities investigating this matter. Otherwise, as Air France probably knows through extensive experience (visible on the web, search Air France Complaints), it would have been just my word against theirs.
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Overview of Air France complaint handling
Air France reviews first appeared on Complaints Board on Feb 15, 2007.
The latest review Baggage was posted on Apr 11, 2024.
The latest complaint Baggage damage and customer care was resolved on Oct 02, 2014. Air France has an average consumer rating of 2 stars from 122 reviews.
Air France has resolved 30 complaints.
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Air France emailsmail.hcm@airfrance.fr100%Confidence score: 100%Support
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Air France address45, rue de Paris, Tremblay-en-France, 93290, France
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Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJul 29, 2024 - View all Air France contacts
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Flying and lying1
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I lost the last page of my complain. Can you verify that You got rest of it.
sarkissarkisyan@att.net
Hi,
I purchased a ticket yesterday and didnt receive any email confirmation for my booking.
I checked with my credit card and they say that there has been a ticket purchase.
Why didnt i get anything on my email?
please send me an approval to Elahaddad3@gmail.com
Thank you
My Name Francis Ndibui Booking number226919321. My Golf bag got lost in Paris but was later found and delivered to my house in Nairobi Karen.
One of the golf club Kit came broken into two pieces. I need to know how I can file a request.
Regards
Francis Ndibui
Dear Sir / Madam,
I hope you and your family are well.
I live in London and my flight from Punta Cana to Paris was delayed.
Is it correct that I must apply for mediation in France?
If so, which mediation bodies are available to me in France to use?
Thank you
I got some presents and got back Hme and they were al damaged Iam not happy about it I want sonetmhing done about it it's hard job when u go on holiday and can't even bring presents back without them being broken they shouldn't be aloud to chuck people's cases about the way they do there not getting paid for that
sadfdsaf
My parents, my mother being seventy one and my father being seventy six and suffering from Parkinsons disease quite badly were booked to fly from Narita in Tokyo to Manchester England via Paris France.
The flight time was 10:30 a.m. with the checkout closing at 9.30, unfortunately due to very heavy traffic and finding a way to wheel my father around Narita to the checkout counter meant that we arrived twenty five minutes after the checkout had closed, I completely understand that such companies have to run to tight scheduales but the treatment we received when we finally arrived at the checkout counter was totally idiotic to say the least, even though the check in counter had closed the flight was still in the process of boarding, as there was at least another thirty minutes before take off, absolutely no effort was made to try and get my parents to the plane before take off, I would like to add that I had completed internet check in twenty four hours before and so there would be no need to go through the check in procedure, the response from the staff was basically this, the check in is closed and you will now have to buy new flights, even if this was the case the way that we were told this with absolute no care or respect for our situation especially with my father being so ill and needed to be back in England for doctors visits. The only thing the staff seem to be bothered about was making more money by selling us more seats and having no thought or care to my parents situation. In my opinion, they had every opportunity and time to rush through my parents so that they could make their flight, but straight no from the off was all we got combined with give us another two thousand pound and we will fit you on the next flight.
I would like to add that yes, the tickets were non transfereable or refundable but if this company are quite willing to leave a sick man stranded with no money to pay for an extra flight and with zero concern for his situation then the whole event is an absolute disgrace.
My parents have now had to stay on with me for another four days causing considerable stress on both my parents as they needed to be back in England due to their health.
Two seats have now been booked for Sunday the 9th of August with B.A. at a cost of well over one thousand pounds, money which my father needs for for his hospital treatment and medication.
I made a special trip to Heathrow to change my flight home to an earlier one. At the Air France counter I paid $250 to change the ticket. When I returned a few days later for the flight, I could not get a boarding pass from the computer so I went back to the counter. There I was told that I had been issued a paper, not an electronic, ticket, and that I "must have lost it." I said I had NOT been issued a paper ticket, only give a piece of paper with flight info and reservation numbers...much like the one I had received from my travel agent when I bought the original flight. The agents replied that their fellow agent was reliable, he would have given me a paper ticket. Two of the agents were aggressive and unpleasant about this; the other, an Englishwoman, was more sympathetic. By the same logic, I could argue that I am an experienced traveler who has lived abroad and made frequent trips to Europe and that I am very careful with my travel materials, carrying them all--hotel reservations, flight schedules, etc.--in a single bright transparent plastic envelope. Still, they wouldn't let me on the plane and I had to buy a new ticket home, at more than $1000, although from another airline.
I am totally displeased with the horrible service and atmosphere with Air France. THEY ARE DESPICABLE AND FILTHY! The plane could not have possibly been wiped and cleaned for a decade. The filth and dust was building up and I use a CPAP machine and there is no way possible that I could afford to have that crap in my system.
I paid $1239.00 and I WANT MY MONEY BACK IMMEDIATELY! This service should be shut down. READ THE COMPLAINTS AND FOLLOW -UP. It was a very uncomfortable flight, parents with uncontrolled children who controlled them, the seats were hard and filthy and the atmosphere was repugnant. None of the attendants were courteous. These complaints need to be addressed immediately.
I do not ever read ANYTHING positive about this airline and I WANT MY MONEY BACK!
On October 18th 2017 I flew Air France Business Class from New York to Paris CDG, then from CDG to Johannesburg, South Africa, on flight AF990.
I was carryinga hunting rifle in a locked metal case for which I had the keys. While at CDG airport, about 45 minutes before boarding AF990, I was called aside by Air France officials along with another US citizen also carrying a hunting rifle. We were driven to what seemed the opposite end of the airport to a baggage area. We both opened our rifle cases and after enduring over 35 minutes of Air France officials arguing about whether we could carry our ammunition and bullets tips for reloading purposes (not live ammunition) they took all our ammunition and bullet tips with no explanation. These items had a combined value of over $450 yet I received no receipt or explanation. I asked what danger there was in carrying 20 rounds plus the bullet tips (pieces of lead) in a locked metal case for which I had the key; I got no answer.
During the flight to Johannesburg I received a handwritten baggage check and was told by the purser that my items would be delivered to the address I had given them. The address was for the farm to which I was travelling in Namibia, my final destination.
On arrival in Johannesburg I had to catch a connecting flight to Windhoek in Namibia. For the duration of my stay in Namibia I tried unsuccessfully to find out what had happened to my items. I have contacted Air France at least 6 times with no cooperation. I have been told that "the file is closed". No one can tell me where my items were delivered or who signed for the parcel.
This situation is unbelievable. Why would they take my ammunition and bullet tips out of a locked metal case that was checked all the way through to my destination, and put them in a plastic bag?
Wat if these items have ended up in the hands of criminals or terrorists? Are airlines not supposed to be doing everything possible to improve security?
After 10 phone calls (usually with a 30+ minute hold time) they can still give me no answer. I have faxed a letter with details of this case twice; no one has responded.
In addition to this, even though I was flying Business Class, on the leg from NYC to Paris, we had no hot water on the flight - no coffee, no hot water in the bathrooms. Unbelieveable. If anyone ever mentions Air France to me, I will give them all the details of the "service" I have received from Air France and advise them never to us that carrier. If anyone would like details of my file numbner please let me know and I'd be happy to respond.