Menu
For Business Write a review File a complaint
CB Airlines and Air Travel Air New Zealand Air New Zealand rescheduling our flights by 3 extra nights and the extra costs that we had to cover.
Air New Zealand

Air New Zealand review: Air New Zealand rescheduling our flights by 3 extra nights and the extra costs that we had to cover.

P
Author of the review
8:01 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

This has been an ongoing complaint (October 2022) with a very unfair outcome. Below is the email I sent to Air New Zealand on the 26/01/2023 at their request, after I returned from my travel as advised by ANZ.

Kia ora

We were booked on a flight from Auckland to Rarotonga and unfortunately were impacted by the rescheduling of Air New Zealand flights.

Our flights were booked in February 2022

Booking Reference: 83KTUH

Departure: 8.55am 30/12/2022

Return: 8.00am 09/01/2023

Business Class

Passenger 1:Paula Taui

Passenger 2:Bradley Ryder

The flight reschedule change

Booking Reference: 83KTUH

Departure: 8.50am 28/12/2022

Return: 3.00pm 10/01/2023

The issue is we had booked our accommodation and vehicle hire in Rarotonga in February 2022 for the original duration.

With the rescheduling of flights this changes our accommodation and vehicle hire to extra 3 days.

Cost:

Accommodation: Muri Beach Club Resort - $350.00per night x 3 nights

Vehicle Hire: $60.00 per day x 3 days

Food: 2 meals each per day x 3 days

I have been in contact with Consumer Protection NZ Flights, cancellations and delays | Consumer Protection who have advise me of the customers rights in these situations of who covers the extra costs.

The response from Air New Zealand on 09/05/2023 was:

I sincerely apologize on behalf of Air New Zealand for the inconveniences you faced due to a change of your scheduled flights. However, unfortunately, we won't be able to reimburse you for your incurred costs as we informed you of the changes months in advance of your departure.

I responded on the 08/06/2023 with:

Kia ora

Thank you for your reply I appreciate it – I think my question is then as I had chosen to fly business class what were the other dates that I could fly as I was never provided another alternative other than the dates provided by Air NZ.

Desired outcome: Cover our 3 nights accommodation costs rental and food for the changed travel period.

0 comments
Add a comment

More Air New Zealand reviews & complaints

Air New Zealand - unpleasant experience 11
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Air New Zealand - bad customer relations 2
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Air New Zealand - poor service
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Air New Zealand - premium economy rip off
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Air New Zealand - carry on luggage 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
  1. Air New Zealand Contacts

  2. Air New Zealand phone numbers
    800 737 000
    800 737 000
    Click up if you have successfully reached Air New Zealand by calling 800 737 000 phone number 0 0 users reported that they have successfully reached Air New Zealand by calling 800 737 000 phone number Click down if you have unsuccessfully reached Air New Zealand by calling 800 737 000 phone number 3 3 users reported that they have UNsuccessfully reached Air New Zealand by calling 800 737 000 phone number
    28%
    Confidence score
    New Zealand
    132 476
    132 476
    Click up if you have successfully reached Air New Zealand by calling 132 476 phone number 4 4 users reported that they have successfully reached Air New Zealand by calling 132 476 phone number Click down if you have unsuccessfully reached Air New Zealand by calling 132 476 phone number 0 0 users reported that they have UNsuccessfully reached Air New Zealand by calling 132 476 phone number
    100%
    Confidence score
    Australia
    +1 (800) 262-1234
    +1 (800) 262-1234
    Click up if you have successfully reached Air New Zealand by calling +1 (800) 262-1234 phone number 0 0 users reported that they have successfully reached Air New Zealand by calling +1 (800) 262-1234 phone number Click down if you have unsuccessfully reached Air New Zealand by calling +1 (800) 262-1234 phone number 0 0 users reported that they have UNsuccessfully reached Air New Zealand by calling +1 (800) 262-1234 phone number
    United States
    +1 (866) 351-9528
    +1 (866) 351-9528
    Click up if you have successfully reached Air New Zealand by calling +1 (866) 351-9528 phone number 0 0 users reported that they have successfully reached Air New Zealand by calling +1 (866) 351-9528 phone number Click down if you have unsuccessfully reached Air New Zealand by calling +1 (866) 351-9528 phone number 0 0 users reported that they have UNsuccessfully reached Air New Zealand by calling +1 (866) 351-9528 phone number
    Canada
    800 028 4149
    800 028 4149
    Click up if you have successfully reached Air New Zealand by calling 800 028 4149 phone number 1 1 users reported that they have successfully reached Air New Zealand by calling 800 028 4149 phone number Click down if you have unsuccessfully reached Air New Zealand by calling 800 028 4149 phone number 0 0 users reported that they have UNsuccessfully reached Air New Zealand by calling 800 028 4149 phone number
    100%
    Confidence score
    United Kingdom
    1800 551 447
    1800 551 447
    Click up if you have successfully reached Air New Zealand by calling 1800 551 447 phone number 1 1 users reported that they have successfully reached Air New Zealand by calling 1800 551 447 phone number Click down if you have unsuccessfully reached Air New Zealand by calling 1800 551 447 phone number 0 0 users reported that they have UNsuccessfully reached Air New Zealand by calling 1800 551 447 phone number
    100%
    Confidence score
    Ireland
    +64 93 573 000
    +64 93 573 000
    Click up if you have successfully reached Air New Zealand by calling +64 93 573 000 phone number 1 1 users reported that they have successfully reached Air New Zealand by calling +64 93 573 000 phone number Click down if you have unsuccessfully reached Air New Zealand by calling +64 93 573 000 phone number 1 1 users reported that they have UNsuccessfully reached Air New Zealand by calling +64 93 573 000 phone number
    New Zealand
    +43 800 295 838
    +43 800 295 838
    Click up if you have successfully reached Air New Zealand by calling +43 800 295 838 phone number 1 1 users reported that they have successfully reached Air New Zealand by calling +43 800 295 838 phone number Click down if you have unsuccessfully reached Air New Zealand by calling +43 800 295 838 phone number 0 0 users reported that they have UNsuccessfully reached Air New Zealand by calling +43 800 295 838 phone number
    100%
    Confidence score
    Austria
    +32 80 079 586
    +32 80 079 586
    Click up if you have successfully reached Air New Zealand by calling +32 80 079 586 phone number 1 1 users reported that they have successfully reached Air New Zealand by calling +32 80 079 586 phone number Click down if you have unsuccessfully reached Air New Zealand by calling +32 80 079 586 phone number 0 0 users reported that they have UNsuccessfully reached Air New Zealand by calling +32 80 079 586 phone number
    100%
    Confidence score
    Belgium
    +420 800 143 854
    +420 800 143 854
    Click up if you have successfully reached Air New Zealand by calling +420 800 143 854 phone number 1 1 users reported that they have successfully reached Air New Zealand by calling +420 800 143 854 phone number Click down if you have unsuccessfully reached Air New Zealand by calling +420 800 143 854 phone number 0 0 users reported that they have UNsuccessfully reached Air New Zealand by calling +420 800 143 854 phone number
    100%
    Confidence score
    Czech Republic
    +45 80 017 055
    +45 80 017 055
    Click up if you have successfully reached Air New Zealand by calling +45 80 017 055 phone number 1 1 users reported that they have successfully reached Air New Zealand by calling +45 80 017 055 phone number Click down if you have unsuccessfully reached Air New Zealand by calling +45 80 017 055 phone number 0 0 users reported that they have UNsuccessfully reached Air New Zealand by calling +45 80 017 055 phone number
    100%
    Confidence score
    Denmark
    +358 800 113 282
    +358 800 113 282
    Click up if you have successfully reached Air New Zealand by calling +358 800 113 282 phone number 1 1 users reported that they have successfully reached Air New Zealand by calling +358 800 113 282 phone number Click down if you have unsuccessfully reached Air New Zealand by calling +358 800 113 282 phone number 0 0 users reported that they have UNsuccessfully reached Air New Zealand by calling +358 800 113 282 phone number
    100%
    Confidence score
    Finland
    +33 800 907 712
    +33 800 907 712
    Click up if you have successfully reached Air New Zealand by calling +33 800 907 712 phone number 1 1 users reported that they have successfully reached Air New Zealand by calling +33 800 907 712 phone number Click down if you have unsuccessfully reached Air New Zealand by calling +33 800 907 712 phone number 0 0 users reported that they have UNsuccessfully reached Air New Zealand by calling +33 800 907 712 phone number
    100%
    Confidence score
    France
    +49 800 183 0619
    +49 800 183 0619
    Click up if you have successfully reached Air New Zealand by calling +49 800 183 0619 phone number 1 1 users reported that they have successfully reached Air New Zealand by calling +49 800 183 0619 phone number Click down if you have unsuccessfully reached Air New Zealand by calling +49 800 183 0619 phone number 0 0 users reported that they have UNsuccessfully reached Air New Zealand by calling +49 800 183 0619 phone number
    100%
    Confidence score
    Germany
    +39 800 876 126
    +39 800 876 126
    Click up if you have successfully reached Air New Zealand by calling +39 800 876 126 phone number 1 1 users reported that they have successfully reached Air New Zealand by calling +39 800 876 126 phone number Click down if you have unsuccessfully reached Air New Zealand by calling +39 800 876 126 phone number 0 0 users reported that they have UNsuccessfully reached Air New Zealand by calling +39 800 876 126 phone number
    100%
    Confidence score
    Italy
    +31 800 022 1016
    +31 800 022 1016
    Click up if you have successfully reached Air New Zealand by calling +31 800 022 1016 phone number 1 1 users reported that they have successfully reached Air New Zealand by calling +31 800 022 1016 phone number Click down if you have unsuccessfully reached Air New Zealand by calling +31 800 022 1016 phone number 0 0 users reported that they have UNsuccessfully reached Air New Zealand by calling +31 800 022 1016 phone number
    100%
    Confidence score
    Netherlands
    +47 80 011 080
    +47 80 011 080
    Click up if you have successfully reached Air New Zealand by calling +47 80 011 080 phone number 1 1 users reported that they have successfully reached Air New Zealand by calling +47 80 011 080 phone number Click down if you have unsuccessfully reached Air New Zealand by calling +47 80 011 080 phone number 0 0 users reported that they have UNsuccessfully reached Air New Zealand by calling +47 80 011 080 phone number
    100%
    Confidence score
    Norway
    +351 800 880 452
    +351 800 880 452
    Click up if you have successfully reached Air New Zealand by calling +351 800 880 452 phone number 1 1 users reported that they have successfully reached Air New Zealand by calling +351 800 880 452 phone number Click down if you have unsuccessfully reached Air New Zealand by calling +351 800 880 452 phone number 0 0 users reported that they have UNsuccessfully reached Air New Zealand by calling +351 800 880 452 phone number
    100%
    Confidence score
    Portugal
    +34 900 993 241
    +34 900 993 241
    Click up if you have successfully reached Air New Zealand by calling +34 900 993 241 phone number 1 1 users reported that they have successfully reached Air New Zealand by calling +34 900 993 241 phone number Click down if you have unsuccessfully reached Air New Zealand by calling +34 900 993 241 phone number 0 0 users reported that they have UNsuccessfully reached Air New Zealand by calling +34 900 993 241 phone number
    100%
    Confidence score
    Spain
    +46 20 792 939
    +46 20 792 939
    Click up if you have successfully reached Air New Zealand by calling +46 20 792 939 phone number 2 2 users reported that they have successfully reached Air New Zealand by calling +46 20 792 939 phone number Click down if you have unsuccessfully reached Air New Zealand by calling +46 20 792 939 phone number 0 0 users reported that they have UNsuccessfully reached Air New Zealand by calling +46 20 792 939 phone number
    100%
    Confidence score
    Sweden
    +41 800 557 778
    +41 800 557 778
    Click up if you have successfully reached Air New Zealand by calling +41 800 557 778 phone number 1 1 users reported that they have successfully reached Air New Zealand by calling +41 800 557 778 phone number Click down if you have unsuccessfully reached Air New Zealand by calling +41 800 557 778 phone number 0 0 users reported that they have UNsuccessfully reached Air New Zealand by calling +41 800 557 778 phone number
    100%
    Confidence score
    Switzerland
    +86 212 325 3333
    +86 212 325 3333
    Click up if you have successfully reached Air New Zealand by calling +86 212 325 3333 phone number 1 1 users reported that they have successfully reached Air New Zealand by calling +86 212 325 3333 phone number Click down if you have unsuccessfully reached Air New Zealand by calling +86 212 325 3333 phone number 0 0 users reported that they have UNsuccessfully reached Air New Zealand by calling +86 212 325 3333 phone number
    100%
    Confidence score
    China
    +852 28 628 988
    +852 28 628 988
    Click up if you have successfully reached Air New Zealand by calling +852 28 628 988 phone number 1 1 users reported that they have successfully reached Air New Zealand by calling +852 28 628 988 phone number Click down if you have unsuccessfully reached Air New Zealand by calling +852 28 628 988 phone number 0 0 users reported that they have UNsuccessfully reached Air New Zealand by calling +852 28 628 988 phone number
    100%
    Confidence score
    Hong Kong
    +91 224 300 4500
    +91 224 300 4500
    Click up if you have successfully reached Air New Zealand by calling +91 224 300 4500 phone number 1 1 users reported that they have successfully reached Air New Zealand by calling +91 224 300 4500 phone number Click down if you have unsuccessfully reached Air New Zealand by calling +91 224 300 4500 phone number 0 0 users reported that they have UNsuccessfully reached Air New Zealand by calling +91 224 300 4500 phone number
    100%
    Confidence score
    India
    +62 215 212 005
    +62 215 212 005
    Click up if you have successfully reached Air New Zealand by calling +62 215 212 005 phone number 1 1 users reported that they have successfully reached Air New Zealand by calling +62 215 212 005 phone number Click down if you have unsuccessfully reached Air New Zealand by calling +62 215 212 005 phone number 0 0 users reported that they have UNsuccessfully reached Air New Zealand by calling +62 215 212 005 phone number
    100%
    Confidence score
    Indonesia
    +81 355 212 770
    +81 355 212 770
    Click up if you have successfully reached Air New Zealand by calling +81 355 212 770 phone number 1 1 users reported that they have successfully reached Air New Zealand by calling +81 355 212 770 phone number Click down if you have unsuccessfully reached Air New Zealand by calling +81 355 212 770 phone number 0 0 users reported that they have UNsuccessfully reached Air New Zealand by calling +81 355 212 770 phone number
    100%
    Confidence score
    Japan
    +65 800 852 3380
    +65 800 852 3380
    Click up if you have successfully reached Air New Zealand by calling +65 800 852 3380 phone number 1 1 users reported that they have successfully reached Air New Zealand by calling +65 800 852 3380 phone number Click down if you have unsuccessfully reached Air New Zealand by calling +65 800 852 3380 phone number 0 0 users reported that they have UNsuccessfully reached Air New Zealand by calling +65 800 852 3380 phone number
    100%
    Confidence score
    Singapore
    +82 27 374 025
    +82 27 374 025
    Click up if you have successfully reached Air New Zealand by calling +82 27 374 025 phone number 1 1 users reported that they have successfully reached Air New Zealand by calling +82 27 374 025 phone number Click down if you have unsuccessfully reached Air New Zealand by calling +82 27 374 025 phone number 0 0 users reported that they have UNsuccessfully reached Air New Zealand by calling +82 27 374 025 phone number
    100%
    Confidence score
    South Korea
    +886 800 385 588
    +886 800 385 588
    Click up if you have successfully reached Air New Zealand by calling +886 800 385 588 phone number 2 2 users reported that they have successfully reached Air New Zealand by calling +886 800 385 588 phone number Click down if you have unsuccessfully reached Air New Zealand by calling +886 800 385 588 phone number 0 0 users reported that they have UNsuccessfully reached Air New Zealand by calling +886 800 385 588 phone number
    100%
    Confidence score
    Taiwan
    +84 286 291 2277
    +84 286 291 2277
    Click up if you have successfully reached Air New Zealand by calling +84 286 291 2277 phone number 1 1 users reported that they have successfully reached Air New Zealand by calling +84 286 291 2277 phone number Click down if you have unsuccessfully reached Air New Zealand by calling +84 286 291 2277 phone number 0 0 users reported that they have UNsuccessfully reached Air New Zealand by calling +84 286 291 2277 phone number
    100%
    Confidence score
    Vietnam
    +54 115 274 1629
    +54 115 274 1629
    Click up if you have successfully reached Air New Zealand by calling +54 115 274 1629 phone number 1 1 users reported that they have successfully reached Air New Zealand by calling +54 115 274 1629 phone number Click down if you have unsuccessfully reached Air New Zealand by calling +54 115 274 1629 phone number 0 0 users reported that they have UNsuccessfully reached Air New Zealand by calling +54 115 274 1629 phone number
    100%
    Confidence score
    Argentina
    +55 114 118 6257
    +55 114 118 6257
    Click up if you have successfully reached Air New Zealand by calling +55 114 118 6257 phone number 1 1 users reported that they have successfully reached Air New Zealand by calling +55 114 118 6257 phone number Click down if you have unsuccessfully reached Air New Zealand by calling +55 114 118 6257 phone number 0 0 users reported that they have UNsuccessfully reached Air New Zealand by calling +55 114 118 6257 phone number
    100%
    Confidence score
    Brazil & South America
    +64 800 737 000
    +64 800 737 000
    Click up if you have successfully reached Air New Zealand by calling +64 800 737 000 phone number 0 0 users reported that they have successfully reached Air New Zealand by calling +64 800 737 000 phone number Click down if you have unsuccessfully reached Air New Zealand by calling +64 800 737 000 phone number 0 0 users reported that they have UNsuccessfully reached Air New Zealand by calling +64 800 737 000 phone number
    More phone numbers
  3. Air New Zealand emails
  4. Air New Zealand address
    185 Fanshawe Street, Auckland, 1010, New Zealand
  5. Air New Zealand social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 18, 2024
  7. View all Air New Zealand contacts