Menu
For Business Write a review File a complaint
CB Airlines and Air Travel AirAsia Poor service which led to missing the flight
AirAsia

AirAsia review: Poor service which led to missing the flight

M
Author of the review
2:02 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I booked a round trip ticket from Johor Bahru to Penang and vice versa from 23 Jan 2024 to 27 Jan 2024 from Mail Id [protected]@hotmail.com from air Asia website on January 01 2024 with booking reference number N7HMYZ for my wife Geetha Kannan

She reached Senai International Airport at 10.45 1hour prior to check in for 11.45 flight .She went to kiosk to take print out of boarding pass as we weren’t aware of online checkin .There was no staff to help and the first system showed JB to Penang boarding pass and it took time and never printed the receipt. We printed in the next kiosk and went to queue for check in .Later they didn’t allow and said it is wrong boarding pass and it is for return from Penang to Jb though she pressed the right one.

Later the ground staff JURATNA and TUNKU NUR IZZATI guided her to go and print again but she couldn’t print the boarding pass and then they guided her to go to manual counter by then the time was 11.20 but the gate was still open. Though she had no check in baggage NAZIM the manual counter person didn’t take any effort to issue the boarding pass or let her in . He made her wait till 11.45 and ensured the flight left .

She wasn’t able to board the flight even though she was on time and later the next flight was fully booked and had no availability even at triple price and our Penang plan is completely destroyed because of ground staff negligence, poor communication skill , lack of knowledge and intention to cheat people to buy higher tickets. They didn’t guide her to the sales counter inside Airport and said there is no such counter .

We are looking for complete refund of both our tickets to and fro as it is no fault of us . And we will never chose AirAsia as we are highly disappointed and will escalate in Social media about poor service if our money goes for waste .Please do refund the whole money as there is no feasible option to move .

Claimed loss: Full refund of ticket price

Desired outcome: Full money refund of ticket price

Confidential Information Hidden: This section contains confidential information visible to verified AirAsia representatives only. If you are affiliated with AirAsia, please claim your business to access these details.

View 0 more photos
0 comments
Add a comment
  1. AirAsia Contacts

  2. AirAsia phone numbers
    +60 160 085 8888
    +60 160 085 8888
    Click up if you have successfully reached AirAsia by calling +60 160 085 8888 phone number 453 453 users reported that they have successfully reached AirAsia by calling +60 160 085 8888 phone number Click down if you have unsuccessfully reached AirAsia by calling +60 160 085 8888 phone number 825 825 users reported that they have UNsuccessfully reached AirAsia by calling +60 160 085 8888 phone number
    Malaysia
    +1 (844) 727-4588
    +1 (844) 727-4588
    Click up if you have successfully reached AirAsia by calling +1 (844) 727-4588 phone number 0 0 users reported that they have successfully reached AirAsia by calling +1 (844) 727-4588 phone number Click down if you have unsuccessfully reached AirAsia by calling +1 (844) 727-4588 phone number 0 0 users reported that they have UNsuccessfully reached AirAsia by calling +1 (844) 727-4588 phone number
    United States
    +61 281 882 133
    +61 281 882 133
    Click up if you have successfully reached AirAsia by calling +61 281 882 133 phone number 52 52 users reported that they have successfully reached AirAsia by calling +61 281 882 133 phone number Click down if you have unsuccessfully reached AirAsia by calling +61 281 882 133 phone number 81 81 users reported that they have UNsuccessfully reached AirAsia by calling +61 281 882 133 phone number
    Australia
    +64 98 876 920
    +64 98 876 920
    Click up if you have successfully reached AirAsia by calling +64 98 876 920 phone number 23 23 users reported that they have successfully reached AirAsia by calling +64 98 876 920 phone number Click down if you have unsuccessfully reached AirAsia by calling +64 98 876 920 phone number 23 23 users reported that they have UNsuccessfully reached AirAsia by calling +64 98 876 920 phone number
    New Zealand
    +86 512 8555 7711
    +86 512 8555 7711
    Click up if you have successfully reached AirAsia by calling +86 512 8555 7711 phone number 13 13 users reported that they have successfully reached AirAsia by calling +86 512 8555 7711 phone number Click down if you have unsuccessfully reached AirAsia by calling +86 512 8555 7711 phone number 24 24 users reported that they have UNsuccessfully reached AirAsia by calling +86 512 8555 7711 phone number
    China
    +852 30 135 060
    +852 30 135 060
    Click up if you have successfully reached AirAsia by calling +852 30 135 060 phone number 4 4 users reported that they have successfully reached AirAsia by calling +852 30 135 060 phone number Click down if you have unsuccessfully reached AirAsia by calling +852 30 135 060 phone number 3 3 users reported that they have UNsuccessfully reached AirAsia by calling +852 30 135 060 phone number
    14%
    Confidence score
    Hong Kong
    +62 212 927 0999
    +62 212 927 0999
    Click up if you have successfully reached AirAsia by calling +62 212 927 0999 phone number 6 6 users reported that they have successfully reached AirAsia by calling +62 212 927 0999 phone number Click down if you have unsuccessfully reached AirAsia by calling +62 212 927 0999 phone number 8 8 users reported that they have UNsuccessfully reached AirAsia by calling +62 212 927 0999 phone number
    Indonesia
    +62 804 133 3333
    +62 804 133 3333
    Click up if you have successfully reached AirAsia by calling +62 804 133 3333 phone number 7 7 users reported that they have successfully reached AirAsia by calling +62 804 133 3333 phone number Click down if you have unsuccessfully reached AirAsia by calling +62 804 133 3333 phone number 5 5 users reported that they have UNsuccessfully reached AirAsia by calling +62 804 133 3333 phone number
    17%
    Confidence score
    Indonesia
    +91 804 666 2222
    +91 804 666 2222
    Click up if you have successfully reached AirAsia by calling +91 804 666 2222 phone number 9 9 users reported that they have successfully reached AirAsia by calling +91 804 666 2222 phone number Click down if you have unsuccessfully reached AirAsia by calling +91 804 666 2222 phone number 19 19 users reported that they have UNsuccessfully reached AirAsia by calling +91 804 666 2222 phone number
    India
    +91 806 766 2222
    +91 806 766 2222
    Click up if you have successfully reached AirAsia by calling +91 806 766 2222 phone number 13 13 users reported that they have successfully reached AirAsia by calling +91 806 766 2222 phone number Click down if you have unsuccessfully reached AirAsia by calling +91 806 766 2222 phone number 8 8 users reported that they have UNsuccessfully reached AirAsia by calling +91 806 766 2222 phone number
    24%
    Confidence score
    India
    +98 212 620 0686
    +98 212 620 0686
    Click up if you have successfully reached AirAsia by calling +98 212 620 0686 phone number 2 2 users reported that they have successfully reached AirAsia by calling +98 212 620 0686 phone number Click down if you have unsuccessfully reached AirAsia by calling +98 212 620 0686 phone number 2 2 users reported that they have UNsuccessfully reached AirAsia by calling +98 212 620 0686 phone number
    Iran
    +81 506 864 8181
    +81 506 864 8181
    Click up if you have successfully reached AirAsia by calling +81 506 864 8181 phone number 2 2 users reported that they have successfully reached AirAsia by calling +81 506 864 8181 phone number Click down if you have unsuccessfully reached AirAsia by calling +81 506 864 8181 phone number 2 2 users reported that they have UNsuccessfully reached AirAsia by calling +81 506 864 8181 phone number
    Japan
    +81 503 176 1789
    +81 503 176 1789
    Click up if you have successfully reached AirAsia by calling +81 503 176 1789 phone number 5 5 users reported that they have successfully reached AirAsia by calling +81 503 176 1789 phone number Click down if you have unsuccessfully reached AirAsia by calling +81 503 176 1789 phone number 2 2 users reported that they have UNsuccessfully reached AirAsia by calling +81 503 176 1789 phone number
    43%
    Confidence score
    Japan
    +853 62 626 352
    +853 62 626 352
    Click up if you have successfully reached AirAsia by calling +853 62 626 352 phone number 3 3 users reported that they have successfully reached AirAsia by calling +853 62 626 352 phone number Click down if you have unsuccessfully reached AirAsia by calling +853 62 626 352 phone number 3 3 users reported that they have UNsuccessfully reached AirAsia by calling +853 62 626 352 phone number
    Macau
    +63 27 222 742
    +63 27 222 742
    Click up if you have successfully reached AirAsia by calling +63 27 222 742 phone number 71 71 users reported that they have successfully reached AirAsia by calling +63 27 222 742 phone number Click down if you have unsuccessfully reached AirAsia by calling +63 27 222 742 phone number 82 82 users reported that they have UNsuccessfully reached AirAsia by calling +63 27 222 742 phone number
    Philippines
    +82 504 0920 0525
    +82 504 0920 0525
    Click up if you have successfully reached AirAsia by calling +82 504 0920 0525 phone number 21 21 users reported that they have successfully reached AirAsia by calling +82 504 0920 0525 phone number Click down if you have unsuccessfully reached AirAsia by calling +82 504 0920 0525 phone number 3 3 users reported that they have UNsuccessfully reached AirAsia by calling +82 504 0920 0525 phone number
    75%
    Confidence score
    South Korea
    +886 287 933 532
    +886 287 933 532
    Click up if you have successfully reached AirAsia by calling +886 287 933 532 phone number 3 3 users reported that they have successfully reached AirAsia by calling +886 287 933 532 phone number Click down if you have unsuccessfully reached AirAsia by calling +886 287 933 532 phone number 4 4 users reported that they have UNsuccessfully reached AirAsia by calling +886 287 933 532 phone number
    Taiwan
    +66 25 159 999
    +66 25 159 999
    Click up if you have successfully reached AirAsia by calling +66 25 159 999 phone number 21 21 users reported that they have successfully reached AirAsia by calling +66 25 159 999 phone number Click down if you have unsuccessfully reached AirAsia by calling +66 25 159 999 phone number 12 12 users reported that they have UNsuccessfully reached AirAsia by calling +66 25 159 999 phone number
    27%
    Confidence score
    Thailand
    More phone numbers
  3. AirAsia emails
  4. AirAsia address
    LCC Terminal, Jalan KLIA S3, Southern Support Zone, Sepang, 560025, Malaysia
  5. AirAsia social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 20, 2024
  7. View all AirAsia contacts