AiryDress
Reviews and Complaints

Received this dress but I am not at all happy with this item... Front of dress looks just like in the photo but the back is not.. The back of the dress is plain beige colour... Had I have known this I would not have bought it as I wouldn't wear a dress like this... I believe the seller should have disclosed that the back was not the same as the front... Misleading representation of the item... I want a refund of the dress and postage and the address to return it to and no I will not pay postage to return the item... This is unfair... I hope you can resolve this issue... My contact email is... [protected]@yahoo.com. Au

i made and payed for an order of clothes but i have not yet received anything and i dont have any information from Airy dress ZC Holding about shipment

 ZC Holding (HK) Limited
18 agosto 2020
Pagato : € 72, 51
Indirizzo di spedizione
Cinzia Indennitate
Via Romolo Gessi, 72
20146 Milano
Italia
Category
Abbigliamento
Codice transazione
88B46019G1867914V
ordine commerciante : [protected]
Dettagli acquisto
[protected]

I ordered 3 items on 17 February via Paypal totalling £33.48.

I have had no order number and no delivery information. Please email me with these details

Transaction ID: 15P210907W091573C

Airydress are ignorant I have messaged hundreds of times I need return address I ordered xl that said would fit sz24 however don't even fit sz16 I want return two blouse order no [protected] I can't believe how ignorant they are quick enough taking money slow with delivery and ignorance with returns how can anybody get away with this ignorance they blame covid 19 on everything why don't they do some work and stop being so bloody complacent I was going to spend 200.00 on another order I don't think i'll bother now I will tell all my friends and family

I have not recieved this order yet which I send about 2 weeks ago, could you please let me know what is happening

The items took 7 weeks to arrive .
They are too too small not at all as describe ..or shown ..the material is disgusting.. there is no way to return them or exchange ...
It implies that goods are coming from uk ..they are not ..the carry the package arrived from says they have never dealt with them ...
I cannot get in touch with airydress or zc holdings ... they dont want you too !
Its all one big scam to get your money ..nearly £80 from me that i cant afford to loose as covid has stopped my work ..
When you go on there pages to exchange which is apparently as simple as 1 2 3 ... they dont recognise your order no etc or let you submit the form ..printed embroidery..not the real thing ..
Please help

I placed a order and paid £27.96 but no confirmation or any order number sent

Go on to my account and says no orders

I have logged complaint with paypal

My email is [protected]@icloud.com

I returned 2dresses in june and have not been reimbursed for for them. I payed £50 53 p. I would be thankful if you could sort the problem. Yours sincerely mary farrer. Ps I have already spoke to you about this.

Having an admin problem with Airydress! They don't put the order number

I ordered 5 items and paid by PayPal. I have not had an email to confirm the order. I want to return 3 items but cannot do this as I have no order number. None of the numbers on the PayPal acknowledgement are being accepted.

Please can someone help me to return the unwanted items please.

Kind regards

Kim Greaves
Kim.[protected]@hotmail.co.uk

I purchased 2 items and paid using Paypal. I did not receive a confirmation email. I have been trying to contact to arrange a return as the items were not the correct size. I have a screenshot of the Paypal confirmation of the transaction but am unable to attach it.

I would like a returns label to allow me to return the 2 items and then for my money to be refunded.

Thank you.
Norma McQuitty
[protected]@outlook.com

invoice id [protected]
would i please have a refund as haven't received any thing.
Regards Sue Perkins

Hello,
On April 19th I ordered in AiryDress the shoes (catalog no [protected], my order no [protected] ). I got them on May 21st 2020. But they are not suitable to use. They are shoddy adn fall down from heels.
I tried inform the firm about that, but I can't get the email address [protected]@airydress.com - I always get error: Remote host said: 550 Sender frequency limited. There is no other information what to do farther, where send the shoes back, how to communicate with that firm and how to get refund.
Best regards,
Ilona

I ordered this sweater from you 1 January and paid by PayPal transaction number 7HP41850MH3230311.
I did not receive a confirmation of the order from you .The details given in my Paypal account show I have been debited the amount, 42.45€ and that the item has been shipped by MANUAL tracking number LTN104288252N1 yet this cannot be found when trying to track it.
Please confirm my order ( that you have been paid for!) and also let me know when I can expect to receive it and give me a valid company and tracking number please.
Failure to do this will mean I will ask for an immediate refund from Paypal.
Karen Knapton
karen.[protected]@ wanadoo.fr

This company is Horrible! I ordered a dress on July 18th, 2018 and paid for expedited delivery. I emailed customer service several times stating I have not received my order and wanted a refund. They told me that I needed to follow up with the local post office. I finally received the package on August 13th, 2019. The dress I ordered was the wrong dress and the wrong size. Look like you sent me any old dress, because the item I order is out of stock, per the website. I contacted customer service immediately emailed the company asked them how I could return this item. They said I needed to take pictures of the item, packing slip, receipt and shipping label to prove the item was wrong and they investigate. Are you kidding me! I will do as I'm asked tonight, however I can see from other complaints that this is a similar situation. Your company is taking advantage of customers and stealing money. I would like to return my item and get a full refund and NEVER have any more dealings with this company.

I spent $233.78 on clothing not as advertised, some items too small and some too large though I went by the sizing they gave. I wrote them and they offered to give me $75 back on my order which they said was $110 when it was $233.78. Can anyone help? The website for how to return something is horrible and would not let me enter info for all the items, only one. I cannot lose this money. I order on line all the time from reputable dealers. My order # is [protected]

I have ordered items from airydress and even although I cancelled orders the company have taken £152 from my bank account.

I explained the reasons for my cancellations but still the company proceeded to extract the money from my account after the items were cancelled.

Can you please return this money to my account before I have to contact my bank and report the transaction fraudulent.

Marie White

TERRIBLE TERRIBLE TERRIBLE company to deal with! Bunch of [censored]ters, they lie and deceive their customers. Glad I'm not the only one who had such a horrible experience!

Spent hours on Airydress' website to put together shoes, a blouse and a skirt which could go together. Did payment via Paypal with Debit Card.

Received an email from Airydress on 9 September in which they confirmed that all 3 items ordered have been shipped.

Received an e-mail yesterday in which Airydress simply stated that a refund has been made. I requested why refund was made.

I was then informed that one of the items was out of stock. Do they think the word "idiot" is written on my forehead? How can they confirm on 9 September that all 3 items were shipped and then a few days after claim that one of the items which was already shipped on the 9th was not in stock? I consider this breach of contract. When I accepted the order and made payment, a contract was concluded with Airydress.

I was informed after 2 of the 3 items have passed customs that one of the items was not included, and also informed that I needed to pay customs before goods would be delivered.

I then contacted the logistics company, BUFFALO, they confirmed that they only do collection and delivery and do not know what's inside the parcel. So clearly the logistics company was not at fault here.

BUFFALO agreed that I did not have to pay the customs and that they would keep the parcel. The confirmed that they had notified Airydress of this and that they also informed them of my request to be refunded for the 2 items kept by BUFFALO.

Airydress then thought I was stupid enough to believe that I had to SIGN for the package from BUFFALO as without my signature BUFFALO would not return the parcel to Airydress. REALLY?!?

So I've now requested Buffalo to confirm whether or not this fact is true - haven't received any response as yet.

Airydress sent an e-mail in which they claimed that for myself to be refunded by them, I must first pay the customs, sign for the package, and then "if I'm not satisfied" I can return the parcel to them for a refund. ARE THEY SERIOUS?!? So in this manner they distance themselves from the entire transaction as the customer has now signed and paid for the parcel (WHICH IS INCOMPLETE!). Should the parcel now be returned for a refund, the customer must probably incur all expenses and customs to have the item sent back to Airydress. BUNCH OF [censored]TERS they are!

Airydress committed breach of contract. They are liable towards logistics as well as the customer for a full refund of all costs incurred. Airydress must pay the customs which I assume is the amount which was incurred by Buffalo. They must also refund the customer for goods returned and which the customer is entitled to return - SOUTH AFRICAN CUSTOMERS ARE PROTECTED BY LAW in terms of the CONSUMER PROTECTION ACT! Consumers must be protected against companies like Airydress. Whether or not Airydress gets the parcel back from Logistics has got nothing to do with the customer. Airydress made a misrepresentation to the consumer, everything is their fault. Both the customer and logistics are innocent.

So this is the way Airydress shifts blame! Trying to make the customer believe that somewhere along the way the customer slipped up...

I bought several clothes at March 25，2018. And all the clothes arrived at April 10th. And I found all the quality of the clothes were poor to death.So I applied for returning the clothes. And I chat with the sales reprensentive and she told me the aftersale agent would connect me in 24 hours. But no one conntanct me. And I have to filled the form for so many times. But no reply. No one gave the the return adress. So if you want to buy clothes at https://www.airydress.com. Please be careful. Think about it. I saw a lot of complaint about this store or company.

I placed an order on Airydress on 1 March 2018. After receiving a previous order from them, I decided to cancel as the products were not great. It's now 2 weeks later and they refuse to pay my money back. They don't reply to any of my emails or cancellation request. I just want my money back. Order number: [protected]. See attached all my emails and no replies.

Hi, I purchased dresses from Airydress in November 2017 and still haven't received them. After many emails (mostly ignored), I managed to get hold of someone on chat who said it was my responsibility to follow up with the courier. I have bought many things online from various companies across the world and have never had to follow up with the courier. I paid Airydress for the merchandise, therefore they need to ensure they deliver what I paid for. If they are unable to do so for whatever reason (mine was stuck in customs because of a customs charge I was not aware of) then it is unethical from their side to continue with the transaction. I am also in sales and there is absolutely no way we would ever sell a product to a client when were could not ensure we could facilitate the delivery of this product. Airydress's response is basically 'well we gave it to the courier so the rest is up to you'...'but they'll take your money. Given the other complaints I am reading I am now not even sure what to expect regarding the quality of the dresses I ordered. I have also looked for a head office for this company with no luck. Does anyone know where they are based? I have gone to social media but I would like to lodge a formal complaint against the company itself as I believe their business practices are unethical

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