Alamo Rent A Car review: Customer & roadside service failures

DFW Rental Center

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Alamo/National car rental. Made 7 different calls to roadside and customer service collectively (2+ hours on the phone) about an unsafe Jeep Gladiator that has a flat spare tire which is hanging precariously close to the ground and banging around under the vehicle when turning corners. It could fall off on the hwy and smash into another vehicle, brilliant! I was told on three occasions that a manager from the rental location would call me about the issue. I was told it was my responsibility to swap out the vehicle because they will not deliver vehicles. Initially they sent me to Enterprise nearby where I was, a mile or so. I went and they didn't have vehicles available and even if they did they have no access to the Alamo system. I was then told that no other locations near me had vehicles. Then I was told I would have to go back to the airport to swap it out. I'm on business so going back to the airport is not feasible and more importantly a huge waste of my time when it's Alamos incompetence that I was given this vehicle in the first place. Needless to say I've been stuck with a risky vehicle and no resolution. I simply want my money back but only a manager at the airport can handle this request and they won't call me back nor can you reach anyone at the airport as nobody picks up when I call the number customer service supplied me to call. Once again having to do their job and call them.

Zero support & Accountability. What a world.

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