Alamo Rent A Car
Reviews and Complaints

I had a reservation at Jackson Hole Airport for a four-day rental with Alamo in mid July. Unfortunately, my inbound flight was missed due to a mechanical delay on the previous flight, and I was only able to fly in to Jackson Hole the following morning. After numerous attempts to reach the staff at the Alamo desk in Jackson Hole (at least six calls over a span of an hour and a half went completely unanswered), I called the reservations line. The agent I spoke with was happy to adjust the reservation but then told me it would be a price increase of over $90 (33% more) to have the car for one less day. When I asked if we could work out another arrangement for picking up the car he said he would check with his supervisor. At this point the line suddenly started dialing again, and I found myself speaking to another agent who had no previous knowledge of my call. So I started the process over. The second agent had great difficulty with English and kept repeating things back incorrectly - wrong city, wrong res numbers, etc. He clearly could not understand English very well (mind you I speak for a living and do so in a clear, non-accented manner). At this point I gave up because my next flight was leaving. My wife called again and tried to sort things out, but the agent she spoke to also insisted on a rate of $90 more for fewer days with the car. So, we just cancelled the reservation and I went back online to book another car. Sadly, no other companies had cars available for pick-up in the terminal, so I had to re-book with Alamo. Lo and behold, I was able to re-book at a price only $30 more for the same car in the same location. Clearly this suggests that the effort to charge me $90 more than my original rate was an attempt at price gouging directed at a person who was struggling with travel difficulties already. At the very least it's an example of acting in bad faith. I don't recall booking with Alamo in the past, but based on this experience, I do not believe I can trust them in the future and feel compelled to do business elsewhere.

Yesterday (29/07) I left my iPhone on a car we rented from the Alamo CPH airport office. When I called them they said they didn´t find it and that the car was already rented to someone else. When I got home and used the "Find My iPhone app", I saw that my phone is still on and it is on the rentals office. I called again and talked to Kristin who said she checked already and was not going to check again! (She is not even in that location, she is from the call center)

It is so frustrating to see where my phone is, and Alamo not willing to help me double checking. I have been calling for hours today and no answer.

I am 100% sure I left it in the car, as I did not step foot on the rentals office that day because my husband left me on the Departures.

I need someone from Alamo to contact me ASAP and help me find my phone as it still has battery and know where it is.

Rental Agreement Number: CPHT72-62061

My wife rented the van on July 10th of 2019, she had to pickup a number of family members from the airport. We were all going on a cruise which was leaving from the port of Miami. The van was rented from the Miami airport. The van ran fine but the third row seat was half way disconnected from the ground and not lock in place. Everytime we hit the brakes the seat will inclined backwards, we tried to hook it back in place but as you will see on the picture below the hooks were not in place. This is totally unacceptable, I had my 81 year old mother and 84 year father in the vehicle which made it very unpleasant for them.

- We collected the car and drove off for less than 30 minutes before car fully stalled.
- We got it tolled back and Alamo insisted that we took full responsibility on burnt clutch without providing satisfactory evidence that clutch was service and checked before the car was passed on to us.
- We were pressured to pay the deposit and was informed that breakdown of damage charges will be sent to us in 4-6 weeks.
- We only received breakdown after 3 months and multiple follow up. Charges include "loss of income" which was not mentioned beforehand to us at all.

Please help to advise if the above is acceptable practice and whether any recourse possible?

I reserved and picked up a mid-sized SUV (Hyundai Tucson) at O'Hare Iirport in Chicago, Illinois on July 16, 2019. While traveling to my sons home in Kalamazoo, Michigan, the steering acted up and almost ran me into an eighteen wheeler on Hwy 94 in Michigan. I called Alamo when I made it to my sons home. I was told not to drive the but take it to Kalamazoo Airport to exchange for a safer car. When I went to the airport, I was told that the only available car was a Toyota Compact which is three levels down from amid size SUV that I had paid for. With no choice I had to accept the compact due to it being the only available car. I point-out here that I had back surgery three weeks ago, hence the need for a larger car. I will now drive a car on my vacation that will cause undue pain from being such a small car. I was told by the Alamo customer service agent on the phone that due to my reservation through Hotwire, there was nothing they could do? Hotwire only gave a small credit on my Hotwire account for future travel. My wife and I narrowly escaped a catastrophic accident in which we probably would have been killed! Are you kidding me that Alamo does nothing for me in this instance and sustains no liability to somewhat ruining my vacation? Please respond.

Sincerely, John Alexander

[protected]@hotmail.com

Hi. I rent a car yesterday at Calgary airport. RA#[protected]
On the way to Canmore I have noticed that above 100km/h there is a loud noise in the car. I tried to replace the car at Banff. They told me that they out of cars, and will be until a week from now.
I called your phone support yesterday. They told me that they sent a mail to your office at Canmore, and this morning I'll have a new car (they see it in the inventory).
We spent an hour this morning, finding that no email was sent, and no available car is here. I try to give a call again to your center, but after half an hour I gave up (and the cost of the call using my foreigner Mobil...).
This car harm the pleasure of our vacation!
Can someone help us?
Arye
+972-[protected]
[protected]@zahav.net.il

I reserved a car for pick up at Kahului Airport on Maui Hawaii for June 24, 2019 at 6:30pm. On that day at noon, I noticed I had reserved the car for the wrong airport and called to have the reservation switched to the Kapalua airport on Maui. I was told there was no problem and the person I talked to at the Alamo at Kahului Airport said he would make the switch.
We arrived at the Kapalua airport at 4:00pm. When we arrived we discovered that the Kapalua Alamo office had closed at 3:30 pm. No car for me. It cost me $85 to take a taxi to our bed and breakfast in Kihei Maui. While in Kihei I tried to find an Alamo Rental agency but no such luck. I rented an enterprise for $600 a week. Enterprise would not allow me to turn our car back in at the Kapalua airport so we had to take another taxi for $85 back to the airport. To make matters worse, I received an e mail from Alamo saying they were charging me $100 for not picking up the car at the Kapalua airport.
I find this offensive and believe Alamo owes me at least for the taxi too and from Kihei and drop the $100 I am being charged for not picking up a car when the Alamo Rental Agency was already closed at the Kapalua airport.
A corporation like Alamo should be responsible for their mistake and reimburse me.
Thank you,
Daniel H Beamer

[protected]@comcast.net.
[protected]

On July 9, 2019, we arrived to the Budapest, Hungary International Airport, to pick up the car which we had reserved, as per Reservation No. [protected] and Confirmation No. 1405617695COUNT, at a cost of 147.32 Euro. We were absolutely stunned to learn that Alamo had no cars available for us and therefore we were forced to rent a car from Hertz at a cost of 332.11 Euro for the same car, an Opel Astra. Therefore we demand to be reimbursed for the difference, 184.70 Euro, plus the down payment of 22.1 Euro which we paid upon making the reservation. We feel that it is absolutely inexcusable for a rental car company not to have a car available for a reservation made previously. Please find attached the reservation with Alamo and the rental agreement with Hertz .
We are going to the United States on July 30 for a month's vacation and if we do not receive compensation, we will not consider renting a car from Alamo.
Hope to get a prompt response.
Mark Scher
Rehov Disraeli 23
Haifa 3433316, Israel
Tele: +[protected]

Hello
I hope this is the correct forum for an official complaint.
I tried to collect my car yesterday from Orlando Airport "ford expedition or similar" but at the desk I was told it was some awful looking jeep thing instead (she showed a picture), I said I had booked the explorer but the lady (Wendy) just kept saying "or similar". She then said due to the second row of seats being bucket seats in the jeep it wouldn't be big enough for us due to the fact we would have to have the third row seats up, I know for a fact after extensive research the explorer would have been so anything "similar" would work too.
After a long journey and with a tired family I was persuaded to upgrade the car to an escalade which is in no doubt a lovely car.
In the car park I noticed that I couldn't see any of the Jeeps she showed me so I actually wonder if in deed they exist with you as a company or its not just a ploy to sell upgrades at the desk, show an awful vehicle that doesn't exist then sell a nice one. The car park however was loaded with Expeditions!
When I reached my villa I googled the jeep she tried to rent me and found the only vehicle fitting the description "a 7 seat jeep" is a Jeep Commander something that was discontinued in 2010 which surely isn't on your inventory list.
Also upon reflection and seeing the vehicles out in the streets/car parks I realised the ford Explorer was pretty much if not bigger than the vehicle I was in so would, as my research showed been big enough, also the explorer had 8 seats so I wouldn't have had to put up the 3rd row seating as the lady said I would have to in the Jeep (so not "similar" at all)
So in conclusion I believe that underhand hard sell tactics are being used to take advantage of customers who aren't familiar with the American vehicles, I have now spent another $340 on a vehicle I didn't order or now I realise even need as if I had had "similar" it would have been plenty big enough. I believe that if I had said no to the upgrade I would have walked to the car park and been given the Ford Explorer, it is a very underhand and deceitful tactic of which I'm appalled.
I would like a solution to this issue ASAP as at the moment im furious and the time im spending thinking about it is eating into my holiday. I am going back to the airport on the 10th to collect my son so I have two possible solutions. The first is I return the Escalade I have then and get the Ford Explorer I reserved "or similar" with a refund of the $19 a day I have been mis-sold an upgrade.
The second is I just keep the vehicle I have but for the price I initially paid for the Ford Explorer.
Please contact me as soon as possible with a solution.
Kind Regards
Colin Calam
RA [protected]

I entered into an agreement with Priceline and Alamo on 11/26/2019;reference Priceline Trip Number [protected];for a flight on American Airlines and a car rental from Alamo during the dates of Feb.20th, 2019 through March 23rd, 2019 to Panama City, Panama. The agreed upon amount for the car rental was $ 143.81 for the dates of Feb.20th, 2019 through March 22nd, 2019.This was booked and confirmed on 11/26/2019.I called Alamo directly on February 15th, 2019 and spoke with Sergio, who confirmed the total amount for the rental period was $ 143.81 with no additional charges. I was told this was on a recorded line, thereby allowing you the availability to listen to this recording.
When we arrived in Panama Tocumen International Airport, we proceeded to the Alamo counter which Sergio was nice enough to have given me directions from the gate to the counter on February 15th, 2019.It was at that time we were told I had to take Liability Insurance on the vehicle in the amount of $ 16.00 per day. I stated the entire scenario to the gentleman at the counter(through an interpreter) and that I adamantly denied the Liability coverage. He told me the only way I could drive the car was to take the Liability coverage and dispute the charges with Corporate. Since we had no other option, I wrote denied coverage, dispute charges ALL OVER THE AGREEMENT, which I notice Alamo did not put in their package. They also demanded a deposit in the amount of $1100.00 at the time of rental. Once again, I had no other choice, since my significant other and I had 6 suitcases and no other means of transportation for the time in Panama.
We called Alamo while in Panama and were told the same thing, to take the rental and then dispute the charges when we got back home.
When we returned the car, I once again vehemently denied the charges for the Liability coverage and when I refused to sign for the $ 667.84, I was told they would put the total amount of $ 1100.00 that I had to use as a deposit on my account. I was again at their mercy and was coerced and intimidated into signing for the charges. As displayed, I again wrote that I was disputing the charges and had declined Liability coverage.
As soon as we returned home I called Alamo and tried to work out the charges, but was told they would do nothing to satisfy my requests per the Emails. I then called Priceline to place a dispute on the charges and provided all of the agreed upon contract pricing entered into on 11/26/2019.The charges were placed in dispute and I was credited $513.60(the amount charged from the Liability Insurance). When I was notified that you were siding with the Merchant, I requested a letter stating your response and the documentation and correspondence from the merchant.
At that time I contacted the Federal Trade Commission, the Consumer Financial Protection Bureau and an Attorney specializing in these matters. ALL OF THEM AGREE, I can not be held liable for charges that I was coerced into signing and threatened with retaliatory action if I did not sign.

Good Morning, I booked a car rental with Alamo in the US via Cartrawler because I am staff of an airline (SN at Brussels airport).
Pick-up date was foreseen on 27th of may in San-Francisco and drop-off the 07th of june in Phoenix.
We arrived in San-Francisco by plane the 24th of may.
And we have been at the counter of Alamo the 27th as foreseen in order to pick-up the car but my husband Alain SLUSE who was the first driver was not in possession of his belgian driving-licence (only the international one/the other one was in the safe box at the hotel) so we were not able to pick-up the car.
We finally decided in agreement with the agent named « Farrukh » to pick-up the car 2 days later in their office downtown in SF (in fact, we did not know we would not need the car in SF...)
So the new date of pick-up was the 29th of may instead of the 27th.
Is there a possibility of refund for the 2 non used days?
Alamo told us to claim this to you...
Thanks a lot for your reply and gesture!
For the rest, it was all set:-)!
Thanks a lot for the coop!
Best regards,
Maryline Rosa and Alain Sluse
maryline. [protected]@yahoo.com
alain. [protected]@yahoo. fr

I was scheduled to pick up 3 vehicles from Atlanta airport already prepaid for 2 weeks in advance upon my arrival they refused to rent the vehicles stating that our drivers license from the bahamas was the wrong license bearing in mine i am a frequent customer of Alamo for 12 years+ plus 10 0f us was there with the exact same official government drivers license we ask to see the manager he came out said the same thing ask if they is someone in cooperate office we can speak to he said no his deceisions are finally no one else can over turn his deceision, Alamo was the only rental company seems like did not know the license from the bahamas has been changed they was so rude they went down to enterprise n national told them not to help us and then they turned around and said even if they can verify our license they cant allow us to get a car without us showing them a major credit card because they dont accept debit card we were at the counter on march 27 from 11 a.m. to 4 p.m. and still we got no help from Alamo they refuse to rent us a car even though we had a voucher already paid for we paid for a week so we had to go to thrifty . I am disappointed in the services of Alamo at the Atlanta airport i have rented from almost every alamo the manager saw my information in the computer and still refuse to serve me Alamo you just lost a long time customer because of the unprofessionalism of your Atlanta branch. My email is [protected]@live.com

Employee male with blond spiky hair was very argumentative today as I was very frustrated about renting a vehicle and driving around all day. He began to tell me I can't rent a car without insurance and I advised that I didn't need it because Hotwire gave me the option to decline the insurance. He the proceeded to later tell his manager that he did not say it was a mandatory...attached u will find a transaction that included a charge with the insurance that he tried to authorize which I did not have enough money to cover decision to accept insurance after the manager was called a Spanish lady with black wavy hair today and freckles she then asked what happened the employee kept interrupting me and stating rude remarks after attempting to speak numerous times the manager began to defend the employee saying he isn't being rude etc I felt discriminated against and they were unlnowledgeable and I unprofessional ...I walked away in complete embarrassment MIA location

RA# [protected] for Travis Chew. Your company charged me 636.44 for a rental car since I could not drop it back at the same airport due to my dad being very ill and dying. This drop fee is ridiculous since ultimately someone else will rent the car from the airport I dropped it at. Furthermore, I made it aware I may not be able to bring the car back to the same airport upon getting the car but was not instructed at the time of this drop fee. It may have been on your paperwork somewhere but I had no time with my dad being ill to look through it all. I hope your company can make an exception and help me with this amount I paid and reimburse me the drop fee. I had no other choice unless I could not be there to support my father through his final days.

Any assistance would be greatly appreciated,

Travis Chew
Cell - [protected]

I booked a car rental for 5 days with Alamo through Expedia.ca

My reservation was 197.76$ Canadian due at pick up. All taxes and fees included.

I was shocked when I picked up my car at the counter of Fort lauderdale aiport that the price was different. 345.90 US$ so about 475$ Canadian .

I added the extended protection at 12.44$/day for a total of 62.20$ US.

But there are others fees that were charged that I should not have to pay! It was not on my reservation. If I would have known, I never would have booked with Alamo.

I got charged 93.83$ for time & distance! What is that charge? Why does it show up on my bill? Why no one at Alamo was able to explain it to me?

I rent cars every year at the Fort lauderdale airport. This is my first time with Alamo.
I never ever been surprised with a different price at pick up.

I hope that it wont be my last time renting with Alamo.

Please fix my bill which I already got charged and paid for! It is unacceptable to have an extra 100$ fees at pick up.

Thank you
Stephanie Zeitouni

I'm being charged twice for the same fine (invoice number CW080001189).

I paid that bill on January 29 (the proof is attached). However, I have been charged again for that same invoice on February 15.

I have submitted the proof of payment for citation to electronic address www.enterprise.com/citationdocumentation. But, I had no answer after more than a month i sent the documentation.

Trying to solve this issue, i sent 2 (two) e-mails for Alamo Customer Service along past month, but the only thing they did was gave to me a reference number ([protected]) and suggested to wait. Excuse me, would it take more than a month to solve this kind of problem? What if it was a more serious problem?

I could not imagine that this would be the way Alamo solved its problems.

On February 2, 2019 I rented a car from Alamo at St Louis Airport. I noted to the gate attendant that the car had significant damage and he claimed he noted it on a damage report. During my time with the car, no damage occurred and the car was safely parked most of the time and no damage occurred. Upon returning the car a week later the attendant said there was damage, at that point I let him know that it was preexisting. He said he would do an incident report with a comment that the damage was preexisting and that I would not need to worry. I received a letter from the damage recovery unit asking for insurance details. I will submit a BBB complaint as well as insurance commission if I don't get this resolved shortly. I emailed the damage recover unit on Friday with no response.

I have rented a vehicle from alamo in toronto ontario canada and have been communicated through email stating that I will be coming on saturday to rewrite/renew the contract agreement. Without any replies to my email, I have been reported to the bailiff and have almost got the car impounded during work. Automatic reply: alamo car rental: monthly rental renewal - [protected] - second notice that is the email I ha e replied to them stating my situation and when asked to speak with someone I was simply sent a reply back stating thank you from the representative. I'm not sure what kind of response or behaviour that is and almost jeopardizing my work without acknowledging my return email. Below are pictures of of the mails and more is available. Absolutely unfair and unethical. If anyone know the appropriate contact to get in touch to this please. Feel free to write to me at ethan. [protected]@gmail.com. Thank you

We rented an SUV from Alamo online on August 11, 2018 for December 25th and paid in full. On December 5th, I received a letter that Alamo, Bozeman, MT would not be able to rent the car to us. They offered a mid-sized car despite the fact we have 7 people. I explained we have 7 people plus luggage and I was told that if I showed up to pick up the car an SUV would not be there. I called Alamo corporate. They do not handle any customer service issues. They said they could send an email to escalate the matter regionally. After 10 days, I called back to follow up and was told the email was never sent. I was told to call the Bozeman office and ask for the regional managers name and number. The Bozeman office refused. I called back Alamo corporate and they told me they would send another report but I won't hear back before the 25th and even if I did hear back, the answer would be the same. By law, they have the right not to honor any reservation, even if paid. I never questioned renting from a company like Alamo. They have a big name. Why would I ever think they would treat a customer like this? They waited until December 5th not to honor the reservation. Meanwhile all of Bozeman is sold out of SUV's. We have found one for 10 times the price. Alamo should pay the difference but the legal fees would surpass the damage and Alamo knows this. I have spent hours on the phone just getting the run around. Each location is allowed to do what they want without any repercussions from the corporate office. The corporate office could care less. I will never use Alamo and I will be sure to tell everyone I know not to use Alamo. I read all the bad reviews, I thought they couldn't be true. My mistake.