Alamo Rent A Car
Reviews and Complaints

We rented a car from Alamo Orly Paris Airport from 21st April till 24th April 2023. Numéro du contrat de location 9JGK72

On 22nd April, an engine check alert appeared, and at the same time a notification that the car will stop working after 1000 km. Our car was Peugeot 5008.

We tried to reach customer support by calling and by email the pictures of what we saw, but no one answered us.

On 24th April, we returned the car and explained the situation to a representative called Loubna who called her manager Cynthia. Loubna came back to us with a 238.5 euros refund on our credit card.

The refund did not happen until this moment despite reaching out over 10 times by email since then. This is unacceptable as no one is reachable and the company does not keep it's promises.

My family rented a van in May 2023 at the Fort Myers airport. When we returned the van for an early morning flight, there were many customers returning at the same time. We were instructed to exit the vehicle and proceed to the airport. I wish we had taken the time to videotape or take photos of all the sides of the van with an Alamo employee in the picture to document that we hadn’t done any damage to the van. Or better yet, force one of the employees to take the time to inspect the van and sign off on the return. Who knows if they would even do that. But I think that’s part of the MO. They rush people from the van and don’t give them an opportunity to get verification that everything is fine. One month later, we received a letter in the mail indicating we were responsible for damage and fees totalling $205. Enclosed were the tiniest pictures (1.5x2”). We couldn’t see where the damage was or even which part of the van was damaged. When my husband asked for better pictures, he was emailed the same cropped images (see attached). What a scam! If there really had been damage, why not contact us immediately via phone or email and give us full quality uncropped pictures so that we could actually see the damage. The burden of proof should be on Alamo to prove the damage was caused by us. But what am I supposed to do one month later, thousands of miles away? The charges are too small to turn into my insurance company. So Buyer Beware! Don’t rent from Alamo and if you do rent a vehicle from anyone don’t let them rush you through without an official check in of the vehicle. We’ve told this to everyone we know, so hopefully at least one friend will benefit from our loss.

On the 18th of March, I rented a Vehicle from ALAMO at the Allentown, PA Airport, the ALAMO desk agent told me that they could only rent for 30 days at a time and then I paid them for a full 30 days. So, on 18 of February, I brought the same vehicle back to the to the Allenton PA Airport and rented the same vehicle for 30 More Days, which was full paid for at that time (RA#[protected]). However, my job was discontinued at the local Nuclear Plant, and I was forced to return home on the 31st of March. When I returned the same vehicle to ALAMO on 31 March, the ALAMO Desk Agent charged me for 2 weeks (RA #[protected]), I immediately told her this was wrong since the existing lease was up to the 20th of April, but she refused to give me a credit and said ALAMO will decide later!

Picked up our car at Denver airport on 6/12/23 at noon

It was a Malibu.

Left the airport toward our destination of Fort Collins Colorado

The engine light came on.

We called the number on the papers and a very helpful woman stated that she has called ahead to the Enterprise in Fort Collins and that they would have a car ready for us when we got there around 1:00.

When we arrived, they said they had no cars and to try back in late afternoon.

Returned at 4:00 to them again having no cars.

So, I payed for a rental car and am spending part of my vacation trying to track down a car

On 5/02/2020 someone stole my wallet which had my driver license credit cards and SSN. The suspect of that crime used my information to rent a car I reported that those transaction were fraudulent. Now being accused of stealing the car I cant get a job because Alamo super stressful. Now i will need to take legal action hopefully for damages and hardship it has cost me. I try to contact them they don't respond .I saw that I was accused of a crime I never committed. I have clean record so I thought nothing of it. I checked the judicial court for information about my case the number 20-CR-020146 it was for embezzling of auto for $3500+ this crime happened on May 2,2020. That day I as at my moms house visiting and I had left my wallet in the car. When leaving I got in my car and my wallet was gone, someone stole my wallet, credit cards, Social Security Card that I had in my wallet. I called right away the credit card company that same hour to freeze my credit cards . The suspect had gone to Alamo Rent a Car using my Driver license and credit information now I'm being falsely accused of that crime that I never committed. He used my identity to commit auto theft from Alamo rent a car. I also have proof of my location that day, I had my google maps on so it shows all of my locations that day. It was impossible for me to be at Alamo rent a car . I have proof that I contacted my credit card company on the day the crime was committed. This crime that the suspect committed not just stolen property but also to commit identity theft to commit a crime using my name..

Returned rental mini van to Lihue airport on 1/9/23. Check in woman spent more than 10 minutes inspecting every inch of the vehicle, found no damage, and said I was good to go. I received no document verifying this that I know of.

Nine weeks later I get a letter from Alamo with a bill for $1,146 for damage they claim I am responsible for. I have many pre-rental photos I took of the van showing many scratches dings throughout, but none apparently of the exact spot they are referring to. In fact, I can discern no damage in the photo they sent me of the alleged damage.

My phone messages to Alamo Damage Recovery Unit have gone unanswered.

I am writing to address an issue with my recent rental agreement, which has left me confused and concerned. I have received a letter from your company regarding an additional charge of $354.22, despite having already paid all fees and the rental cost for the vehicle. The amount of the original rental was $635.57, as stated in the attached letter.

I would like to understand why this charge has been added to my account, as I have no recollection of agreeing to any extra fees or charges beyond those outlined in my original rental agreement. As a reminder, my reservation was made through Happy Tours USA and included CDW, E.P, AD, KM, TAX, and Vehicle Assistance. I have attached a copy of my reservation for your reference.

I appreciate your prompt attention and look forward to hearing from you soon.

Thank you for your time and assistance.

I rented a car in Wilmington, NC from 3/28-31 and all seemed well. The car was great, i was told to do a walk-around upon pick-up, there was nothing wrong with it, there were no incidents during my rental, and car return was quick, which was great, because I was catching a flight.

Yesterday, on 4/3, I filled out a feedback survey about my experience very positively. Several hours later, in the middle of the night, I got an email from the “Damage Recovery Unit” saying that there had been damage to the vehicle and that I would need to pay either out of pocket or thorough insurance. There was no information given about what alleged damage there was, etc.

Absolutely nothing happened to the car, though, when I had it - I’m completely positive. I didn’t think to take pictures when I returned it (for which I now feel really stupid), but I guess I’m too trusting, because I never expected to be scammed.

I called the Damage Recovery Unit and the person I spoke with said that there was scraping on the car from a collision, and that I had been left a message about it. There was absolutely no collusion, no scraping, and no message, even. This is a complete scam - one that, now that I’m doing my research, is not entirely uncommon with this company.

Reservation # [protected]

In 12/24/2022 Alamo at Norfolk International Airport, Norfolk, Va was unable to honor my vehicle reservation because my driver license came back as a fail/not match due to the address in their system did not match the address on my drivers license. The reservation was prepaid through Delta Vacations. Since January 2023 Delta Vacations and myself have been trying to get Alamo/Enterprise Holdings to refund the money that was prepaid for 12/24/2022 - 1/3/2022. Also, Alamo is saying that I was a “No Show”; which is incorrect for I did show up to get the rental and was told that my driver license address did not match address that was showing in their system. I have been assisted by the contact center in St. Louis.

On the weekend of 2/19/23 took my daughter to see some college in the west. I rent a car from Alamo on the 19th and return on the 21th . This is not first time i do drop off cars in different location cause i travel for work and my family too. I live in Denver, CO , and i have family in the East coast , but this is my first time resting from you guys and when i saw the receipt charge was extremely high , since you guys were charging me as one way i called and explain the situation if i knew this was going to be the high i was going to risk and drive back or do something , as i mentioned before i drop off rental cars different locations and the rental vendors never charged me this high i can tell you some of them AVIS, Enterprise , etc

hope you guys can help me .

i attached the receipt and the airline tickets from my daughter and my self from san diego.

My name is Monica Mendez and you can reach me at [protected]

email : [protected]@hotmail.com

I have made a booking through Expedia Car.

I have rented a car from 2 Dec 2022 to 4 Jan 2023 and Alamo overcharged me around $37.72. I know the amount is not huge as other complains but it is NOT about the amount, it is commitment.

Expedia's confirmation indicated the amount I supposed to pay at the counter while Alamo overcharged regardless of confirmed price. Right after I received the authorization confirmation from my credit card company, I contacted the Expedia Customer Service.

They asked me to wait, wait and wait. After almost 1 week later, Expedia replied

"Additional charge due to additional booking from 1 Jan to 4 Jan 2023" I couldn't believe that it is their response after talking to Alamo!

Alamo should charge me as the confirmation, but Alamo charged me the price from nowhere.

According to Expedia's confirmation, the booking period is indicated from 2 Dec to 4 Jan but the response is due to the additional period of booking it has been overcharged?! The Expedia's confirmation clearly mentioned my booking period and exact amount that I need to pay at the counter. Both Alamo and Expedia wasted my time and my money. They are no better than a thief.

Between Expedia and Alamo agreed on the rates and it sold to guests like me. However, they just charged my credit card and just issued the invoice with Additional rental days?! The Alamo counter associate name was Greg. I Shouldn't be charged more than confirmed.

In February 2022 I rented a pickup truck from Alamo. While it was parked outside of my hotel someone allegedly removed the catalytic converters. I was not aware of this at the time. When I returned to the vehicle and started it up it made a terrible noise, so I returned it to Alamo and they exchanged it for a different truck. A month later I received a bill for $3000 for damages to the truck. It was only at that time I was informed that the catalytic converters had been stolen. I filed a claim with my insurance company but Alamo was completely unresponsive in my requests for information and ignored my emails for months and months, continuing to send me a bill but not providing the requested information to my insurance company. Finally in December I was contacted by someone at Alamo attempting to collect payment. This individual finally provided the documentation required so that the claim could be finalized, but then immediately turned the issue over to a collection agent. The insurance company finalize the claim and authorized the payment but now I received a letter from the debt collector. Alamo almost never responded to e-mails that I sent and took over six months to provide the information needed to process the claim, and after all that they turned the matter to over to a collection agent while they know the insurance company is in the process of paying them.

(booking number [protected] and RA#SKPT72-11863) I rented a car with license plate SK 4825 BI between 01-08 December between Skopje and Belgrade. After 10 working days still no payment. My emails are not answered. When is the 1000 Euro deposit paid during car rental refunded?

I delivered everything completely undamaged and with full tanks.

But still no deposit refund.

I'm so sorry I chose Alamo

I have 17 parking tickets in total from two rental cars. These tickets were sent to Enterprise from Montclair State University. Enterprise charged my card from my account for all those tickets. The problem here is that I have already paid those tickets through Montclair State University. Now I need Enterprise to refund the money charged initially from my account. I have proof of my payment to Montclair State University

We rented a car at Alamo at Charles de Gaulle airport on November 3, 2022. Returning the car the next day, they agent said I was responsible for a missing rear luggage cover, as well as a scrape on the front driver’s side bumper. As we had previously declared we were late for our flight, the agents knew we didn’t have much time to dispute the claim in person. I later was charged around $3500 for the damages.

On our rental contract, prior to leaving the parking lot, it was noted there was damage on the driver’s side front bumper. There is no mention of the presence of a luggage cover. It is simply impossible there was a luggage cover at the time of rental. It wasn’t there.

It would seem these bills might be a way to make extra money. Regardless, there is no way the luggage cover and the scrape on the bumper amount to $3500. Further, my wife, my five kids and I are certain the scrape did not occur while we had possession of the car.

I find this terribly unprofessional and a way Alamo can be certain to not have my business in the future, the business of a physician who has traveled to over 70 countries as part of his career and avocation, as well as my intent to inform colleagues of my experience. Very disappointing.

We rented a vehicle from the Denver International Airport and returned it on time on July 31, 2022. It was inspected and we were issued a receipt showing paid in full, no claim of damages. We then started getting multiple letters, emails, and phone calls, asking for payment. Interestingly, the first such letter did not even state what the alleged damages were, but alleged that there were damages and asked that we submit a claim to our insurance company -- a claim for what? Then the letters got more specific, $510 to replace the windshield. Of course, if there was damage to the extent that the windshield needed replacing, we would have all seen that damage when it was inspected at the time of return, and surely there would have been a claim for damages at that time.

After doing some research (on this complaintsboard and other sites) and seeing many such false claims for damages, I contacted Alamo directly and confirmed that the record showed we were fully paid and no claim for damages. Nevertheless, the letters, emails, and phone calls have continued. I have sent a letter to one of the email contact people, as well as the generic address [protected]@ehi.com, and to [protected]@alamo.com, asking that this matter be corrected and the claim removed.

We hired an intermediate SUV from Miami Airport on Thursday 20th October - on Saturday 22nd the vehicle developed an electrical fault and would not start - stranding us miles from our vacation villa - we have our autistic nephew with us so when we phoned Alamo recovery they told us we would be treated as urgent as he was not coping well with the change of plans and was scared - we did not get recovery to us for 4 hours and that was due to us keep chasing them. All they did was jump start the car and told us the fault would not go away and it needed changing. Alamo gave us the address of the Alamo office on Disney property and told us to head there and they would have a car for us. Exhausted we arrived to be met by a rude member of staff who told us he had no car for us and it was not his problem and to drive to the airport. Not happy at all we spent a great deal of time arguing that this was not good enough and he eventually found us another vehicle - it is not comparable to the car we had - much lower spec and we are not happy at all. We do not want to waste more time of our holiday driving around trying to change the car as we have already lost a day through no fault of our own. We have asked if somehow a car could be brought to us but was told no and given no options. Been a loyal Alamo customer for years but will not use again.

Rental agreement is [protected] - contact number is [protected] or [protected]@sky.com

On Oct. 13, My husband rented a car from Alamo at Chicago O’Hare. He made it very clear to the agent that he did not want to sign up for E-Z Pass. (He has a witness.) The agent gave him the website where he would have two weeks to register to get his tolls paid. In spite of rejecting E-Z Pass, Alamo charged him the cost of 4 days plus fees and taxes. When we were alerted by our credit card company of a $59.09 charge, I called Alamo and was told he had signed up for E-Z Pass and that it was on his contract. When I insisted that he did not sign up for E-Z Pass (as I was looking at a copy of his contract), the customer service agent said she would make a note and when he returned the car, he would not be charged the $59.09. When he returned the car to Alamo on the 17th, he was informed that the charge for E-Z Pass was on his contract and would be deleted. Nowhere on the contract makes reference to E-Z pass, just the cost of renting the car for 4 days. So, customers of Alamo (which till now has been our go-to car company, please beware.

We rent a car on the 15.09.2022 in Zurich airport. When we booked we were supposed to pay 1500 for the deposit, that magically becomes 2000chf when you’re at the stand. Okay. We took the car for three days and nothing happened, no accident, nothing. The car was already full of damages for which I took a video of that. After 10 days I have to call and tell them “where’s my deposit?” Because we didn’t get any document after having brought back the car. They say that there’s a damage and they will have to wait until it’s repaired. Then I ask for more info, documents of the status of the car before that I have taken it (because I didn’t get any) and they simply sent me a document whwre the damages were signed, without photos (Even I will be able to change them in photoshop but ok). Well, guess what? After a month they told me to pay 1600 for a damage that I DIDNT CAUSE! THEY DIDNT SEE THE VIDEO even if I send it to them, they don’t answer the phone, the email. Nothing. THIS IS [censored].

I placed a reservation at the Memphis airport this morning (10/14/22) for an hour later than when I placed it. The reservation went through so we headed up to pick up the car. It said I could skip the line so I went out into the garage and the worker gave me the keys. The app then updated and told me I needed to go to the counter so I did. After waiting for 15 minutes in a long line the guy helping me ran my DL and then asked me if I had booked the car today. I said yes and then he said they are unable to honor same day reservations as they were sold out. I told him there's a minivan out in the garage right now and he said it's probably reserved for someone. I asked him why the system let me book if they're not going to honor it. So Alamo wasted not only my time and gas money but I had to get my pregnant wife out and waste her time as well.