Aldo
Reviews and Complaints

Horrible experience at Southpoint Mall in Durham, NC. The store have ordered a pair of shoes that was shipped to the same store. They said they will call me when the shoes arrive but that never happened. After almost a month I had to callthestore. The sales rep (clame to be a store manager) hang up on me in the middle of my explanation about the reason for my call. Thay had my phone number on file but no returned call so no doubt that the sales representative hung up on me.
2. Misrepresentation : couple of people introduced themselves as a store manager where in reality it is only one store manager.
3. They B. S. about the return policy. Make sure you call Canadian customer service to get the right information regarding the return policy (if you decide to buy anything).
After the complains and wasted time on the phone with sales rep, customer service and the "District Manager" (so she said she is) i asked: "so what do I get in return for all this hassle?" The answer was "NOTHING".
From my shopping experience in Canada any store manager, let alone a district manager, would offer some forme of discount on your next purchase or a voucer in any Canadian Aldo store in this kind of circumstances.

Made a purchase with www.aldoshoes.com and everything went fine. I paid for the product and received a payment confirmation email.
Several days later I received a message from Aldo stating my order was cancelled because my item was no longer in stock and I was offered a refund.
They seemed nice and I thought they were honest, but weeks passed and there was no money!
When I contacted them about my money they spoke very rudely.
Hope I'll get my money back but I'm not sure about that.

Ordered some shoes from this website and they did not fit. I contacted Aldo customer service and made a refund request and they said that I have to send the wrong pair back. I paid for the return shipping and sent the shoes back. When I received a notification from UPS that shoes were delivered to Aldo I contacted them and asked about my money. They claimed that they never got the shoes and that they could not give me a refund!
Such a terrible experience!

You better hope that you do not have to send a pair of shoes back to aldo. Their back office is a mess.
My daughter liked a pair of shoes at retail location that did not have her size. So they ordered it to be sent to our home. We received the delivery that contained a different pair of shoes in a size three times bigger than my daughters feet. When we called to have the correct shoes sent they informed us they were out of the shoe. This began a 3 month long nightmare to get my money back. I still have not been refunded. The original purchase was March 14, 2016 and it is May 3rd.
We sent the shoes back asap and never got a note or call saying they were received (or a refund). I called on April 8 and was informed that they received the shoes on March 28 but needed my CC to make the refund but no-one called me. So on April 8 I gave them my CC and was told they would process it asap. It is May 3 now and I still have not been refunded. I called today and was told that the CC number was recorded wrong and the refund did not go through on 4/8. I asked why I was not called and the response was that it was too late (after 11:00pm) to call me. So the ball was dropped again. No-one called the next day either. Which brings me back to today May 8. I wanted to speak to a supervisor but they were all in meetings. Supposedly my credit will be processed tonight. We shall see.
I will never shop at aldo again. I did not capitalize their name because they do not deserve it.

Hello, I am Ahmed Sobhy from Cairo-Egypt.
I was in Dubai trip between 22nd to 28th January, 2016.
I went to Aldo branch in Dubai mall in 23rd January bought some staff with nearly 579 AED one of the said is black boot & after buying such boot & upon my arrival to my home town Cairo-Egypt, I found of the pair I had bough size is 37 & the other one is 38!
How come we face such problem & what should we do like that !

Worth to mention when we try such boot we complained about some scratch but they told me it is the last piece.

So may you please contact Aldo Egypt branch in Cairo festival city to change the said boot with any other appropriate pair or even other model please.

I am looking forward for your necessary action please.

Shoes starting falling apart after four days and Aldo just ignores it [now three months] Case Number: C-[protected] Store: Order Store: Complaint Type: Inferior Quality [protected]@aldogroup.com I bought two pairs of shoes – ref transaction information below. One of them cannot be worn any longer because it is falling apart [pics below] Please note that I live in South Africa and they were purchased to wear when the South African summer starts… warm dry weather only started in the past week or two. I’ve worn them exactly four times. Not cool! Please advise what Aldo will be doing about this. 07/02/2015 07/03/2015 Sale ALDO $66.43 Print Transaction Number 15425155184000003305005 LONDON000000000GB In-person transaction Sincerely, Mervyn Malamed October 18 ‘15 From: MERVYN MALAMED. [mailto:[protected]@malamed.com] Sent: Tuesday, 22 December 2015 10:51 AM To: '[protected]@aldogroup.com' Cc: '[protected]@busbyhouse.com' Subject: RE: Fwd: URGENT ** Aldo Email - Complaint MERVYN MALAMED. MAY WE PLEASE HAVE THE COURTESY OF A RESPONSE ! ? From: MERVYN MALAMED. [mailto:[protected]@malamed.com] Sent: Friday, 11 December 2015 12:23 PM To: '[protected]@busbyhouse.com' Cc: '[protected]@aldogroup.com' Subject: RE: Fwd: URGENT ** Aldo Email - Complaint MERVYN MALAMED. Reminder ! Regards, From: MERVYN MALAMED. [mailto:[protected]@malamed.com] Sent: Thursday, 3 December 2015 10:24 AM To: '[protected]@busbyhouse.com' Cc: '[protected]@aldogroup.com' Subject: RE: Fwd: URGENT ** Aldo Email - Complaint MERVYN MALAMED. Importance: High From: MERVYN MALAMED. [mailto:[protected]@malamed.com] Sent: Friday, 27 November 2015 12:39 PM To: '"ALDO" ' Subject: RE: Fwd: URGENT ** Aldo Email - Complaint MERVYN MALAMED. Hi Niel, Please review this correspondence and attachment. Let me know when you’re done and I’ll be glad to talk after that. Regards MERVYN MALAMED The Max Organisation cc + [protected] mervyn @ malamed . com Company Registration # [protected] Vat # [protected] From: Niel van den Berg [mailto:[protected]@busbyhouse.com] Sent: Friday, 27 November 2015 12:00 PM To: '[protected]@malamed.com' Subject: Aldo shoes Hi Mervyn, You can please contact me on below cell number. Regards Niel van der Berg National Sales & Operations Manager Aldo & Call it Spring South Africa T : +[protected] C : +[protected] E : [protected]@busbyhouse.com From: MERVYN MALAMED. [mailto:[protected]@malamed.com] Sent: Thursday, 26 November 2015 1:07 PM To: '"ALDO" ' Subject: RE: Fwd: URGENT ** Aldo Email - Complaint MERVYN MALAMED. NOTHING HEARD. Does the ALDO BRAND not have any checks on the way that the ALDO BRAND EXPERIENCE is practised in other countries? Regards MERVYN MALAMED The Max Organisation cc + [protected] mervyn @ malamed . com Company Registration # [protected] Vat # [protected] From: [protected]@salesforce.com [mailto:[protected]@salesforce.com] On Behalf Of "ALDO" Sent: Thursday, 19 November 2015 2:52 PM To: [protected]@malamed.com Subject: Re: Fwd: URGENT ** Aldo Email - Complaint MERVYN MALAMED. Dear Mervyn, We sincerely apologize for the delay. We would be glad to help you but since she purchased from our South African franchise, the issue needs to be address locally by the franchise manager. We have sent another reminder and you should expect to be contacted shortly. Thank you for your patience and understanding. Sincerely, Maria ALDO Customer Service [protected] (USA) | [protected] (Canada) | [protected] (UK) For better customer service, please reply with e-mail history. ref:_00Di0hizI._500i0XX20N:ref Subject: URGENT ** Aldo Email - Complaint MERVYN MALAMED. Details: Case Number: C-[protected] Store: Order Store: Complaint Type: Inferior Quality Customer Name: MERVYN MALAMED. Phone:+ [protected] Email: [protected]@malamed.com Description: I bought two pairs of shoes - ref transaction information below. One of them cannot be worn any longer because it is falling apart [pics below] Please note that I live in South Africa and they were purchased to wear when the South African summer starts. warm dry weather only started in the past week or two. I've worn them exactly four times. Not cool! Please advise what Aldo will be doing about this. 07/02/2015 07/03/2015 Sale ALDO $66.43 https://cards.chase.com/cc/css/src/images/arrow_blue_rt.gif Print Transaction Number 15425155184000003305005 LONDON000000000GB In-person transaction [protected]_##############_##############_##############_180615 Regards, MERVYN MALAMED + [protected] mervyn @ malamed . com Thread ID: ref:_00Di0hizI._500i0XX20N:ref [protected]@aldogroup.com I bought two pairs of shoes – ref transaction information below. One of them cannot be worn any longer because it is falling apart [pics below] Please note that I live in South Africa and they were purchased to wear when the South African summer starts… warm dry weather only started in the past week or two. I’ve worn them exactly four times. Not cool! Please advise what Aldo will be doing about this. 07/02/2015 07/03/2015 Sale ALDO $66.43 Print Transaction Number 15425155184000003305005 LONDON000000000GB In-person transaction Sincerely, Mervyn Malamed October 18 ‘15 From: MERVYN MALAMED. [mailto:[protected]@malamed.com] Sent: Thursday, 26 November 2015 1:07 PM To: '"ALDO" ' Subject: RE: Fwd: URGENT ** Aldo Email - Complaint MERVYN MALAMED. NOTHING HEARD. Does the ALDO BRAND not have any checks on the way that the ALDO BRAND EXPERIENCE is practised in other countries? Regards MERVYN MALAMED The Max Organisation cc + [protected] mervyn @ malamed . com Company Registration # [protected] Vat # [protected] From: [protected]@salesforce.com [mailto:[protected]@salesforce.com] On Behalf Of "ALDO" Sent: Thursday, 19 November 2015 2:52 PM To: [protected]@malamed.com Subject: Re: Fwd: URGENT ** Aldo Email - Complaint MERVYN MALAMED. Dear Mervyn, We sincerely apologize for the delay. We would be glad to help you but since she purchased from our South African franchise, the issue needs to be address locally by the franchise manager. We have sent another reminder and you should expect to be contacted shortly. Thank you for your patience and understanding. Sincerely, Maria ALDO Customer Service [protected] (USA) | [protected] (Canada) | [protected] (UK) For better customer service, please reply with e-mail history. ref:_00Di0hizI._500i0XX20N:ref Subject: URGENT ** Aldo Email - Complaint MERVYN MALAMED. Details: Case Number: C-[protected] Store: Order Store: Complaint Type: Inferior Quality Customer Name: MERVYN MALAMED. Phone:+ [protected] Email: [protected]@malamed.com Description: I bought two pairs of shoes - ref transaction information below. One of them cannot be worn any longer because it is falling apart [pics below] Please note that I live in South Africa and they were purchased to wear when the South African summer starts. warm dry weather only started in the past week or two. I've worn them exactly four times. Not cool! Please advise what Aldo will be doing about this. 07/02/2015 07/03/2015 Sale ALDO $66.43 https://cards.chase.com/cc/css/src/images/arrow_blue_rt.gif Print Transaction Number 15425155184000003305005 LONDON000000000GB In-person transaction [protected]_##############_##############_##############_180615 Regards, MERVYN MALAMED + [protected] mervyn @ malamed . com Thread ID: ref:_00Di0hizI._500i0XX20N:ref

I am a foreign customer, and i bought three bags on aldo online store (Www. Aldoshoes.com / us)
And i filled in my friend's address who lives in or. My friend did not open the parcel when she received it. Then she sent it to me.
I find they sent me two incorrect bags when i received it on nov. 6th. And these bags are even cheaper than what i want to buy.
Then i contacted with aldo, but they told me the only way to refund is return there bags. But i have already paid about 60 shipping fee from u. S to my country. The shipping fee is too high to return. And they even do not compensate the price difference.
I sent a email about the photo of these incorrect bags, but i have not received any reply after two days.
At the same time, the quality of bags are bad and their customer service is even worse.

While standing outside the Aldo shop located at 141 Queen Street, Brisbane, QLD 4000, Australia, two Aldo employees knocked into me (I'm convinced on purpose) three times, presumably because they were annoyed that I was standing in their way. Then, one of them told me in a hostile and highly unprofessional way ""You guys have to move. You're in our way. We have to go in and out of these doors." This was not even Aldo's private property, but the lobby of a large office complex, and it was completely unreasonable to assert that I was in their way in relation to the doors. Even ten, it's not ok to intentionally barge into someone... that is assault!

More than a month ago, I bought a pair of shoes online for a wedding, they were too small. I returned them online and purchased a larger pair and matching clutch. So now
I have returned 2 separate shipments over a month ago and my credit card has not been reimbursed. The first order was for $43.49 and the second order was for $63.26.
I have notified ALDO SHOES CANADA 5 times and received only one response that told me to track my order. I checked to make sure the returned items were delivered back to them..they were delivered to them a month ago.
ALDO SHOES CANADA is stealing from me as far as I am concerned. Shame on them.

I bought a pair of suede shoes from the Aldoshoes.ca website, had them shipped to the store, and when I went to pick them up, they were severely damaged and used. This is not the first time that this happened to me when buying shoes online. The same thing happened when I bought a pair of sandals, but the difference this time is that I needed these by a certain date since I would be travelling abroad for my sister's graduation. I asked for a refund since I could not take these damaged shoes home with me, but everything was refunded except for the shipping fee.

I was surprised that the shipping was not refunded for the damaged order for these reasons:
- I bought these shoes online and had them shipped to the store, rather than my home address (if I went into the store and ordered them, the shipping would be free) and I would assume that the store gets regular shoe shipments, so therefore it would not be a stretch to have the shipping refunded
- The Aldo shoes website has free shipping for orders over $75 and had I spent $6 more, shipping would be free. This makes me wonder that if they are able to offer free shipping based on how much a customer spends, then the same should hold true if there is a major problem for the purchase that the customer made online
- Finally, it is unethical for them to make me pay for their mistakes and not refund the total purchase price

When I phone Aldo Shoes customer service, I got the same story. I was told that I am paying for the UPS service to deliver the shoes to the store. If the shoes were not damaged, I would have taken them home with me but since they were, this was out of my control and I am still on the hook for a portion of the costs. Aldo shoes will not accept responsibility for their actions. After much negotiation with the telephone rep, I was given a 10% discount on my NEXT purchase -- which I appreciate anything at this point that hints that Aldo has any concern for customer satisfaction, it is useless to me since I already have a discount card that gives me the same % off with each purchase. I told the rep this and she told me there was nothing else they could do, which demanded even more negotiating and explaining the situation, at which point I was put on hold for a very long time and finally they raised the discount to 15%, or lets say $2.50 more off on a $50 purchase.

After this whole traitorous experience and having to deal with rude store employees and somewhat unhelpful telephone reps, I did not get my shoes in time or my shipping refunded.

Below are photos that I took of the damaged shoes that were given to me. I also wanted to add that the store staff immediately commented on the terrible condition they were in, but when it came to refunding the original shipping cost, they told me that their manager would definitely say that the shoes are not "damaged, " but just "dusty." These are definitely not dusty, but used, and worn, and need to be disposed of:

http://imageshack.us/photo/my-images/191/photo2yq.jpg/
http://imageshack.us/photo/my-images/703/photo1et.jpg/
http://imageshack.us/photo/my-images/221/photolir.jpg/

Just wanted to share my displeasant/first experience with aldo (online) this past 3weeks. on november 18th was my first and last time ordering with aldo. I placed that order 3weeks ago and it's still not here as of today (december 2) and then when I called customer service the young girl could not give me any info about my order. very disappointment. I will be blogging this and youtube my experience to warn others. the sad part about my experience on there behalf, is all I order was a pair of ears. so the tells me if I would have order clothers or shoes I would be waiting 6 months. please think before shopping with aldo.

I ordered shoes in the store, gave the guy my driver's license for the correct address, and of course he entered it incorrectly. I have called customer service three times, sent in an email. Every time I am assured that they have corrected the mistake. However, today I find out the shoes I paid for were delivered and left on the porch of the wrong address. I have no emails confirming or even telling me where my shoes are. At this moment, I am out my money and have no product. The worst experience I have ever had.

I bought a pair of aldo shoes and wore it less than 1 month. I took it to aldo and the associate mentioned that he could repair them for me since the heel had come off. I went back to the store and another associate mentioned that they would not return or repair the shoe since the heel had some off, and it was from wear and tear! I am very careful with my shoes and deserve a refund for them. They were about 45$ only..and now aldo just makes me think twice about shopping there again, if the shoes can only last like a month..Please contact me as soon as possible to fix this.

Working at Aldo shoes really sucks. You do get yell at if you do not make your weekly goal. and if you dont make your goal you have to be at a meeting at 6AM that might be an hour drive which they do not pay for your gas. and you will get yell at if you show up late. working part-time you do not get commission and holidays paid. when working holiday you do not get that extra money on your paycheck i think that really unfair. only full-time gets the holidays paid and commission. aldo spend more money on club elite than there employees. I think it time for aldo shoes to make some changes.

I recently asked for a pair of boots and a bag from Aldo for my birthday. My mother ordered both online. I received the boots on my birthday and loved them! Sadly my mother said the bag did not come in yet. She said it was supposed to be shipped in six days prior to my birthday! So i called the Aldo customer service line with the order number and told them my story. First of all, the woman on the was not very pleasant. She didn't apologize and she did not act professional. She told me she would "check on it" and "see what was up". She immediately hung up the phone and did not tell me when to expect my order. When four days passed and I still did not receive my bag I emailed the company with my complaint. After three days I still did not have my order and I did not get a reply to my email. I recently called the customer service hotline enraged! This time the woman was very nice and apologized for the inconvenience. She told me my bag had not even been shipped out yet! After almost two weeks! She said she would make sure it got sent out the following day and that I would receive it in three to six business days. And you git it ladies and gentlemen, I still have not received my $40 backpack! What the heck! Being a frequent shopper I thought I would receive more respect...but now I will NEVER shop at Aldo again!

I bought two pairs of boots on aldo.com. and they are just not comfortable. all i wanted was to return it. But the store assistance and Manger (Steven) just had that very bad attitudes towards us. There are nothing wrong with my boots, except there is tiny rock stuck underneath the bottom, and they insisted that i have worn those outdoor. Also, because I have tried both pairs in my room, in which my floor is not as clean as Aldo's. So they ensure that I have worn these boots outside, which I never did. I want to return those pairs of boots because they made up by cheap materials and they hurt my feet after i tried them. I would have kept them if they did not hurt my feet so bad, and make me so uncomfortable. It leaves me no choice but returning those boots. The main customer service also email the manager (Steven) but he never called me to solve the problem, and when I called him, he kept arguing with bad attitude.

Do not shop here! At least not the one on 5th ave
This past weekend i went to the store on 97 5th avenue and had the worst experience ever. We had terrible customer service but i decided to still buy a pair of boots. Big mistake. The salesperson was extremely rude and when i got home, there was only one shoe in the box. I did not get upset because everyone makes mistakes. When i called the store back, instead of apologizing, the salesgirl accused me of trying to steal a single shoe. She was very ### and kept saying she brought me both shoes. At every shoe store, the sales associate checks the box to make sure both shoes are in the box and are the proper size. I was getting very annoyed and asked if i could return the shoe and she said that i could not. I told her i did not appreciate her accusing me of stealing. If i wanted to steal, i would not have all the details of the transaction and one shoe. Five minutes later she found the shoe and said she would out it on hold. In all this time, she never once apologized or admitted she was wrong.
Overall, aldo has definitely lost a lot of customers because i definitely have told everyone to avoid shopping there. Hopefully they will change their customer service in the future.

I bought a pair of boots at Aldo online, received them only to notice that the seam was not sewed. I went to an Aldo store to see if they could be repaired, they took the boots and said it could take 1-2 weeks and they would call me. 2 weeks later no call, I call them, they haven't been sent out yet. Two more weeks go buy no call, I call again, oh now the boots can't be repaired! So a month goes by and no one tries to contact the customer to let the customer be aware of the situation, or send out merchandise to be repaired after 2 weeks. On top of that they didn't have that boot in stock and couldn't order me another pair and when I decided to get a different pair of boots they didn't have those either and also couldn't get them from another store. They couldn't refund my money so they gave me a gift card for the amount of the boots, only to use for in-store purchases only. The next day I look online to see the original boots I wanted in my size, that they said they couldn't order. Needless to say ALDO'S BOOTS ARE TRASH AND THE PLACE BLOWS. NOW I KNOW NOT TO WASTE MY TIME OR MONEY ON SUCH A ### PLACE WITH SERVICE THAT SUCKS. Thats ok cause I love to buy boots and most certainly give my business to such a rip off place. THANK YOU! :)

I am very displeased with the bad business at the Aldo Store at Town East Mall. On Thursday July 22nd I went back to the Aldo store to buy the Sandford shoes in black because I had purchased the brown pair on Saturday and thought they were beautiful. I was completely appalled when the sales girl tried to up-sale me the sole pads for shoes again. I explained to her that the shoe did not need it because they had rubber sole and she replied that she didn’t know. I showed her my receipt and one sole pad and told her that I had purchased the Sandford shoe in brown on Saturday July 17th and I was up-sold non slip sole pads upon my purchase and the sales guy applied them to the shoes at the register and must have thrown the package away. When I wore the shoes to work on Monday I noticed one sole pad on the floor but the other was gone it had fallen off unsuspected. I was very upset that I was sold non-slip stick-on sole pads when they were not even needed. I figured I would hold onto my receipt and when I went back to buy the black pair I would tell them and show them the one sole pad I had and they would reimburse me my money back. The sales girl spoke to a gentleman named Luis I don’t’ know if he was the store manager, He was rude and somewhat argumentative and refused to reimburse my money because I didn't have both sole pads and I didn't have the original package. He said I should have been told that you have to leave the sole pads stick for 24 hours before you can wear the shoes. I was tempted to not purchase the second pair of shoes that day but I still did because Aldo had beautiful shoes, however, I don’t think I want to shop at Aldo anymore. I purchased two pairs of $80 shoes and they sell me a pair of $5.49 non-slip stick on sole pads that I don’t even need and then they refuse to refund my money back when they didn’t even stick on for one wear.