Aldo
Reviews and Complaints

I used to think Aldo made really high quality shoes but that was either incorrect or quality has really taken a nose dive at ALDO. I bought a pair of heels from aldoshoes.com they came in about a week, which is fine. I tried them on, I liked them, all was well. I didn't get an opportunity to wear them until a month later (three days after I threw out the packing slip). From the very begining I thought something was wrong I was finding it hard to keep my balance and I had to concentrate on walking to not fall. Well low and behold my heel broke in the begining of the night like it was made of gum. I wish I could post a picture, it's a joke how cheaply this shoe was made. I don't know how many steps I took before it broke and I weight maybe 120 pounds I didn't crush the poor things. I was sold a poorly made product and the only thing I've gained from it was a night of wobbling around the nations capital and a pair of shoes perfect for a gimp

l have always had good customer service from Aldos for the last five years when l shop at any of their stores in Chicago, especially at their Bucktown locations on milwaukee avenue.However, my latest experience at their store in Lincoln park located at 2044 North Halsted, chicago on Saturday the 9th of October, 2010 was shocking in how blatantly racist the salespeople were in my opinion.l wear a combination of BCBG, Arden B AND Zara and my shoes are either predominantly from Akira or Aldos, and on this day, l was dressed(like l normally would)in BCBG/Zara and Aldos boots, this apparel load-down is to give you an idea of how l normally present myself, so the attitude from this people was definitely not because l was looking shabby, it was only because they were obviously jealous and Racist.l entered the store after l had shopped in my other favourite store 'Arden b' and l got weird looks from these three odd girls and only one salesperson said 'hi' to me only after l got close to her as l was looking at a shelf beside where she was standing.None of them offered to ask if they could help me find what l needed.Five secs after l came in, two male or/Male and female(not sure about the 2nd person) Caucasians walked into the store and the greetings, welcomes, jokes, the sucking up, and ### kissing and little friendly chats started pouring in from all the corners of the store to them.When l heard all that behind me, l walked straight out, l also took my $600 with me to spend on shoes at Akira, it may not be a lot to some people but it was mine and certainly not going to the store while those ignorant beeyaches were working that shift.l bet you after all that sucking up, they ended up not buying anything, which is normally the case!Good Customer service is the only way to great sales, first sales lesson.

Hi! I had gone to the premium outlet to change a pr of shoes that i had bought earlier. The sales rep was very rude to my 5 year old daughter as she was running about the place, i understand it was not right. But it is not what u say, its how u say it is very important. She was more busy flirting with her co worker and trying to impress the guy. She was the supervisor.
I live in jamaica and we go go to florida every year as we have our time share over there. The id no#[protected]
My email is [protected]@hotmail.com
Tel no#[protected]

I spent three years of my life working my tail off for this company in Michigan. I was definitely passionate about Aldo, and their business standards as a whole, but that quickly diminished once I learned the truth within the company and their employees. Every single store manager, key holder, and associate was trained to basically make your life a living hell. Every actual hard working person in that store, such as me, was under appreciated and completely belittled. I spent every day being harassed by my store managers. I stayed long hours and came in on my days off, just to help those idiots out and I got nothing in return. By far the worst experience in my life, I will never, ever be apart of such crap again. Cannot believe I stayed as long as I did, I guess I truly thought my passion about the company itself would override everything in the end, but it did NOT!

DO NOT take interest in this company for employment, it is not a team of compassionate, honest people. They will almost eat you alive.

I purchased a pair of black leather boots from Aldo. Upon wearing them, I stepped up onto a curb and the whole front of the boot ripped. All along the seam where the toe bed is. I purchased these boots at the end of the season last year-but havent worn them until this season. I do not have the receipt or box, just the boots that are brand new! I paid a lot of money for these, and I have never had this happen to a pair of shoes/boots! This is absurd. Poor quality and make. What can I do? Who do I contact? Help!

From my experience more often than not Aldo/Aldo Accessories has horrible customer service. Earlier today I was at an Aldo Accessories and after about a minute I started to feel as though I was being watched. One of the young female employees was eyeing me and following me around the entire time as if she thought I was going to steal something. I was holding a pair of earrings in my hand while I continued to browse and the employee strutted over and in a very condescending way asked if she could hold the earrings at the counter until I was ready to pay. I felt it was extremely rude and pretty obvious she was implying that she thought I might steal something. However I did want the earrings so I just told her I was going to pay now and leave. When I handed her a ten dollar bill for the eight dollar earrings she held it up to the light to make sure it wasn't counterfeit... I was shocked! I wonder does she check five dollar bills as well? I felt completely insulted and I am absolutely livid. I understand that part of one's job while working retail is to do what you can to prevent shop lifting but this was uncalled for and just plain rude and obnoxious. Is it because I am a young girl in my twenties? Is it because I was wearing a baseball hat? I wasn't aware those were reasons for being treated like a potential criminal. I mean really, is that standard practice at Aldo to make their customers feel so uncomfortable and insulted? Do they teach all their employees to check every bill even a TEN DOLLAR BILL to make sure it is legit? I can understand a fifty or perhaps even a twenty if the person seems sketchy but this was ridiculous. I’ve never seen anything like it before- and I shop... ALOT. The last time I went shopping in that same Aldo Accessories I must have bought about fifteen things and spent over two hundred dollars. I don’t look like someone who is going to shoplift by any means. Honestly I consider myself a pretty ideal customer, I enjoy shopping and spending my money in their stores and on top of that I am always very polite to staff! I honestly do not understand why I was treated that way. Needless to say I won’t be visiting that Aldo Accessories location again and after reading other complaints with Aldo’s extremely poor customer service I'm not so sure I want to shop in any other Aldo store either.

I've only had three pairs of shoes from Aldo. The first, boots with 2" heels. Fine for the first 5 mins, extremely painful afterwards. A friend who lent it, had to walk home on bare feet on pavement! Braving the possibility of glass and other nasty stuff was more comfortable than wearing their shoes!
The second pair, after learning my lesson I bought on sale. They fit well and looked good but I had to return because again, they were too painful. Last pair were winter boots that were extremely heavy and clunky. Having learned my lesson, I only look at their shoes to see which styles I like and then hunt for different brands.

I bought a pair of white flats on sale and wore them only 4 times within one week (walked only on hard wood floors and once on pavement). Half of the shoe sole is already gone. In addition to that, they get scratched really easily and a part of the side of the shoe is already completely worn out and you can see layers of what the shoe is made of which looks a LOT like cardboard. I would LOVE to get my money back even though they were on sale. Will attempt to return but it will probably be useless judging by other reviews here.

I bought 2 pairs of boots from Aldo online. Despite filtering the website for my size, with the first pair they waited 10 days to inform me they did not have my size. Disappointing, and would stop me using the website going forward as obviously the stock is not accurately reflected on the website. The second pair were an absolute nightmare. They advised me that UPS would be delivering the boots at last, 3 weeks after I bought them. I waited and no boots arrived. After a week nothing had still arrived. I tried e-mailing them 10 times but no one got back to me. The reference number for UPS they gave me was not valid. I tried ringing Aldo's customer services but after 45mins on hold gave up twice, i finally got through on the third attempt to be told they had delivered them to a store in a different county instead, as UPS did not have my correct address. My address was correct on the confirmation e-mail so if that was true, then Aldo gave me my incorrect address. At this stage they offered for me to collect them from the store, but it was miles away. I asked for a refund and was advised I would see it across my account in 10 business days. After 12 days I rang them today to be advised that it still had not been processed internally, and would be shortly, and then I would receive my fund in a further 3-5 working days. So I will not receive my money back for over a month from the time I asked for a refund, and that if they keep their word today. I have been chasing this order now for over 2 months and I yet to either receive any boots or the money for the 2nd pair. I sincerely regret ever going near their website. They keep using the excuse of 'The Holidays', but I do alot of online shopping and I have not had any of these nightmarish scenarios with other retailers. If you've fallen for a pair of their shoes, do yourself a favour and order them in store. Their online facility is ridiculous.

I ordered a pair of boots online from ALDO that turned out to be too big. They came in a box, within a bag, and that bag apparently had the 'original' receipt taped to it. I threw away the bag without realizing that, thinking there would be a receipt and packing slip inside. However, there was no other paperwork in the bag, or the box with the boots. I now want to return the boots, but the store will not accept them back because I don't have the receipt that was on the outside of the bag. the store advised me to return them online. when I attempted to do just that the online site would not process my return. Every time I filled in the data and clicked continue it put me back to the original return page and won't give me an RMA. so, you cannot return the boots online, or at the store because the store won't accept my online receipt and credit card statement showing that I was charged for the purchase. The ALDO site shows that returns are "easy to get" and good within 1 yr of purchase, but that is clearly not the case. apparently there is no way for me to get my refund. I consider this to be fraud. furthermore, the phone number for the local store disappears when you do a web search, & there is NO, I repeat NO WAY to get a telephone number for customer service. DO NOT do business with this vendor. I have been a faithful customer of ALDO's for years and will NEVER buy anything there again. they have lost a customer permanently.

I bought the product 'Sharmaine;: http://www.aldoshoes.com/us/women/boots/ankle-boots/69806184-sharmaine/97 two days back (Powell Street, San Francisco) and while I was buying it, the sales person advised me to purchase 'Elrorice': http://www.aldoshoes.com/us/accessories/shoe-care/comfort-fit/66620130-elrolice/0 for my boots to maintain a firm grip against platforms and put them on on my new boots.

The next day, I noticed some strange marks/cuts towards the heel and took the boots back to the store for exchange. Now since they already had those Elrorice on my boots, they would not exchange it saying that 'once i put those elrorice on, they become final purchase.

I feel miserably cheated with $140 + $5 for those boots by getting those accessories on w/o letting me know that they would turn into final purchase.

This is the first time I bought something from Aldo and will never ever come back to this brand.

And needless to say - the leather on the boots starting wearing out in a day!

I booked 3 pair shoes online, but only receive one pair and they did not notice me they can not send me the others, until i call them. if i did not call, they won't refund me too.

Hi, i would like to make a very important feedback about one aldo staff working in singapore, at suntec city named mindy who doesnt know her products well, and she definitely is not a customer service oriented and very unhelpful, she even argued with me. When i asked her if the watch can be adjusted, she said no. Does it has a service centre she said no. How do we adjust it, she said she doesnt know. When i asked her how are we gonna buy if you know nothing. . She said customer still buy. So what happen if customer bought it and she has problem changing the straps. . And she said she doesnt know. The best thing is, she's in charge of the store. How is this possible? I have a receipt, dated 25 / 02 / 2010 @ 12:44:16. Watches code : 1) (Middough - 81) 31 - 14 - 1 [protected] s10 (White&gold) , 2) (Berry - 81) 31 - 14 - 1 [protected] f09 (Metal matte silver with rubber and leather straps)

Please acknowledge this and do something about this. Thank you.

I am very disappointment in Aldo Shoes. I purcashed a pair of McMickle dress sandal for a ball on Valentine's day 2009. When I returned home that night it was very late so I placed the shoes back in the box. A week later my mother asked me to show a cousin of mine my shoes. When I took the shoes out of the box two rhinestones were missing off one shoe and one off the other. I purchased these shoes from Aldo's at the Streets at Southpoint 6910 Fayetteville Road Durham, NC 27713. I spoke to the manager whose name is Raja and he indicated that if they were worn he could not replace them but he would e-mail the home office to see what he could do. He did call me back and requested that I bring back the shoes to see what they could do and I appreciated that. I took the shoes back and was told that they would give me another pair of shoes but if the rhinestones came out of these they could not replace them. The salesperson by the name of Miriam suggested that I take some nail hardner and spread it over the rhinestones before I wore the shoes or take them to a shoe repair person to seal the rhinestones before I wore them.

I am so disappointed that I don't know what to do. I informed her that I have purchased many shoes with rhinestone's in them and the rhinestone's did not fall out and I did not appreciate purchasing a pair of shoes and having to repair them before I wear them in order to secure the stones.

I will never purchase anything from them again. The shoes did come with two screws for the heel of the shoes but know rhinestone's that could be replaced. Apparently the stone's are needed if the shoes were only worn once.

I purchased 7 pairs of shoes from there website. The website was incorrectly size for the United States so they were all to small. I called only to find out that four pair came in my size. I order those four and received return receipts for the other seven. Once they received the other seven they would refund my money. Well that was a month ago. I have been calling for the last two weeks attempting to obtain a refund. I have called an spoken with several people - they say they will return my all in 24-48 hours however thta never happens when I call back they act as if they dont know what I am talking about. When I call the extention that I spoke with prior too the keep saying that they are working on it. I have spent over five hours attempting to collect a refund an they have finally refund $66.15. I am waiting to hear from the department manager who happens to always be out in order to get the remaining balance. I will NEVER order from them again on line. It is stealing for them to get the shoes back and not return my money. As far as I am concerned they are theives. I spoke with Julie at ext 2706 she never returned the call. I spoke with a young lady at ext 8982 she of course never return the call. This company is UNBELIEVABLE

Their were boots on a clearance rack with shoes and boot that said $19.99 everything looked to be on sale when you when to purchase the price was not on sale it was full price... (in very small print not visible unless we got on the floor and looked very closely at the sign it said from) as you will see the photo shows. They were very rude about this... This really seemed like a bait and switch... I would not have even looked at the boot if they were not on sale (they were children's boots and it being the end of feb who would have not known they were not on sale when you see a sign like that) Management was rude and did not care that their signage was misleading.

I ordered 4 pairs of shoe online on 31-Dec-09. I received 3 pairs but the last one never get it. So I tried to call so many time and the stupid answer machine never get me to talk to actual customer service. I was tired of calling and waiting, so i sent an e-mail to the store about the missing pair of shoe on Jan 25th 2010 but I didn't get any response. I tried to call the customer service again on Jan 27th 2010 and finally the lady answer the phone. She said that the shoe is shipped but there is no tracking number. She told me that she sent the request and someone should find out by Friday of the same week... I got nothing until Feb 8th, someone sent me this email:
"Dear Lani
Thank you for writing to aldoshoes.com.
We are sorry to hear that you have not received your SELIGA items.
While verifying your file, it was brought to our attention that you have already spoken to one of our agent.
Please let us know if we can assist you further.
Thank you for choosing ALDO.
Sincerely, "
What kind of business is this... :(
This doesn't solve my problem. Either send me the shoe or refund the my money back. I don't think i want to order shoe online from this store... bad bad bad

For the past ten years I have been both a devoted, as well as, a very satisfied Aldo customer. However, I am compelled to forward this letter of complaint to your attention.

I have purchased shoes and accessories from Aldo on a regular basis in stores all across the globe; and not only for myself, but for my entire family. I have multiple homes and upon my return to our beach house in FL this year, I discovered a forgotten pair of brand new, gorgeous black patent platform sandals in my closet which I purchased just about a year ago. I was very eager to finally wear them.

Last Wednesday evening, June 10, 2009, was the idea occasion. However, as I stepped out of our house and walked on to our car, I mentioned to my husband how painful these shoes were. Determined to enjoy their trendy style and beauty, I decided to ignore the pain for the fashion sake. However, after another 30 minutes of agony, it became apparent, that ignoring the pain was no longer possible.

After wearing them no longer than 45 minutes, I called the Aldo store at International Mall, ( Store 2117) in Tampa, FL. where I had the privilege to speak to Josh, the store manager, and upon my explanation of the situation, he quickly responded, that this was not a problem, and even though the shoes were worn once, I could bring them in for a simple return.

I was very grateful to Josh, and was amazed at how professional he was in trying to handle this situation. After all, I have never had to call a store to return a "used" pair of shoes.
I mentioned to Josh, that I will be able to bring the shoes, with the original box and the receipt, on Sunday, June 14, 2009. Josh advised me that since it was his day off, he will forward this information along with instructions, to Jessie (2303), the assistant manager who would be managing the store that day.

My husband and I arrived to the store on Sunday morning, and asked for Jessie. Jessie replied to us that he knew nothing of my conversation with Josh, nor did he have any instructions. He stated that he would call Josh for clarifications. We patiently awaited, while Jessie went into the back room to call Josh. Upon his return, Jessie's reaction was rather rude, stating that the shoes have been worn more than once and he will not be able to accept them, but only for an exchange. (I was rather astonished by his attitude, let alone the "expertise" that he had shown as to the condition of the wear of the shoes!).

After 15 minutes of very vehement argument, Jessie insisted on not accepting the return. I requested him to provide me with an opportunity to speak to Josh, since that original conversation was between myself and him, but he adamantly refused to redial his number and let me talk to him.

I asked for a contact information for the Corporate Headquarter, but he continued to refuse my requests. Furthermore, the hourly employee that was standing next to him, just "barked" at us that they were simply not going to do the return and that I was welcome to come back when Josh was around.

Since I knew I wasn't going to be coming back to this area soon, I picked up another pair of shoes, which I did not care for of equal value, exchanged them, and stormed out of the store. On our long drive home, of over an hour, we stopped by another Aldo store, and successfully returned the new pair of shoes!

On the way back, I also had the chance to reflect on this ironic situation, and the poor handling of what should have been a rather simple return and a very satisfied, long time customer, but instead cost the company, hundreds of thousands of dollars in revenue!

This shouldn't take a rocket scientist to understand the simple arithmetic and the consequences. However, neither Jessie, nor Josh, cared to pay attention, think, or better, simply provide exemplary customer service.

So on my long way back, I picked up my phone and called a couple of my good shopping friends. Each one of them has been an Aldo devotee shopper for years, since I was the one that usually brought them with me to our mutual shopping sprees.

After relating this story to them, they quickly got on their multiple blogging sites and the social media groups, and emailed this story to over one thousand friends. Yes, girls talk. When they happy you know it, and when they feel wronged, you'll know it faster!

Within minutes, about 50 of their friends replied that they will never shop in Aldo again. This was just the beginning...as emails and bloggs of disgruntled customers have a life of their own.

As an attorney, and a CEO of a company, who is married to a successful physician, a $100 pair of shoes, wouldn't have broken my bank. However, the rudeness of the store's management drove me out of that store, quicker than a wild fire!

Over the years, I have invested and spent tens of thousand of dollars in all the different Aldo stores. If all our blogging friends who swore to never shop there again have spent just a fraction of what I used to spend per year, this will amount to a loss of hundreds of thousands of dollars to Aldo.

One of my friends later called the store to inform Jessie of his grave mistake, and poor judgement. She told him that his poor decision is going to cost the company far more than $100.00. His reply was simple and rather astonishing: He simply didn't care and stated that the loss was not of the company but of the customers.

At that moment, it became clearer than ever, that if he had applied for a job in my company, I wouldn't hire him to wash our floors!

Customer service is everything and in this economic environment I do not know of any company which can afford this kind of negative publicity and loss of revenues.
The loss is not of the customers, because we, the ones who have the disposable income to splurge on fashions, will continue shopping at the better stores such as Nordstrom, Neiman, and Sacks, where customer service is taken to the highest levels, and not only our dollars are the one who are being appreciated, but it is the long term relationship that is being valued!

Is there a moral to this story ...well, I guess more than just one ...
But in a gist, don't shop where you are not appreciated, where the company does not stand behind it's products, or where the company cannot afford to train their management!

Was it all worth it for $100.00 ?

Well, if Aldo continues the same way, these $100.00 incidents will destroy the company, and as for the valuable assistant manager - Jessie 2303 ...as he stated, he simply did not care!

Best,

LS