Allstate Insurance
Reviews and Complaints

My home was broken into for the second time on 3/21/2010. I reported my claim to Allstate. They have been less than cooperative with helping me through my loss. Their customer service has been horrible, unprofessional and less than sympathetic. First I was told that my claim would be "express" then they decide to switch it over to their local office in Woodridge and drag it out. In the meantime my home has a broken gate, broken door and a busted out window that I had to pay for out of pocket since my claim was taking the "allowed 30 days" to process. They told me that they would work around my schedule but I had to *** work for the examiner to come out to my house a full WEEK after the break in. Then when the examiner comes out, her camera dies so I have to email her the pics that I took after the break in occurred. While she is here she asks me to sign a paper requesting to run my credit. WHAT DOES THIS HAVE TO DO WITH MY BREAK IN? She questioned my whereabouts the night ofthe break in, called my pregnant best friend and my fiancee, called the place that I was at while my home was being broken into. I feel as if they are treating me like a criminal, victimizing me again. Constantly they are asking me for receipts for items that I no longer have receipts for. I didn't have to produce receipts for my first break in and no where in my policy does it state that I need to keep all receipts of everything I own. I thankfully kept a couple of boxes from a few of the stolen items that I kept out in my garage. Because I couldn't produce receipts for certain items, they decided not to cover them Out of over $3000 worth of items stolen from my home, they sent me a check for $78.00 because of "depreciation and my lack of proof of purchase". What would they have done if I had heirloom items? Not covered them either?

Considering that I've worked in the insurance industry for 9 years myself, I know good customer service and I would advise any and all consumers to stay away from this fraudulent company. Their lack of covering items cost me my engagement ring. I had to return it to cover the items stolen from my home.

I could have saved my money and NOT had insurance and covered my own missing items. They haven't covered my door, my gate, my I-pod and a laptop that was in my possession that I paid for. I'm canceling this horrible policy and severing ties with the worseinsurance company ever as soon as I finish writing to the Better Business Bureau and the Department of Insurance.

I'm currently working on a claim against Allstate and thankful I am NOT insured by them. The fault was by their insured driver. On 2 separate occaisions they lied and said they couldn't contact their driver to get his side of the story. The second time I called him immediately and relayed this information. He called them and then they started the claim using every tactic they could to delay payment. They said the check is in the mail but it hasn't arrived yet.

They advertise that you're in good hands with them but what they really mean is when they've got you by the balls they'll do anything they want.

My home was broken into for the second time on 3/21/2010. I reported my claim to Allstate. They have been less than cooperative with helping me through my loss. Their customer service has been horrible, unprofessional and less than sympathetic. First I was told that my claim would be "express" then they decide to switch it over to their local office in Woodridge and drag it out. In the meantime my home has a broken gate, broken door and a busted out window that I had to pay for out of pocket since my claim was taking the "allowed 30 days" to process. They told me that they would work around my schedule but I had to take off work for the examiner to come out to my house a full WEEK after the break in. Then when the examiner comes out, her camera dies so I have to email her the pics that I took after the break in occurred. While she is here she asks me to sign a paper requesting to run my credit. WHAT DOES THIS HAVE TO DO WITH MY BREAK IN? She questioned my whereabouts the night of the break in, called my pregnant best friend and my fiancee, called the place that I was at while my home was being broken into. I feel as if they are treating me like a criminal, victimizing me again. Constantly they are asking me for receipts for items that I no longer have receipts for. I didn't have to produce receipts for my first break in and no where in my policy does it state that I need to keep all receipts of everything I own. I thankfully kept a couple of boxes from a few of the stolen items that I kept out in my garage. Because I couldn't produce receipts for certain items, they decided not to cover them Out of over $3000 worth of items stolen from my home, they sent me a check for $78.00 because of "depreciation and my lack of proof of purchase". What would they have done if I had heirloom items? Not covered them either? Considering that I've worked in the insurance industry for 9 years myself, I know good customer service and I would advise any and all consumers to stay away from this fraudulent company. Their lack of covering items cost me my engagement ring. I had to return it to cover the items stolen from my home.
I could have saved my money and NOT had insurance and covered my own missing items. They haven't covered my door, my gate, my I-pod and a laptop that was in my possession that I paid for. I'm canceling this horrible policy and severing ties with the worse insurance company ever as soon as I finish writing to the Better Business Bureau and the Department of Insurance.

I have had allstate Insurance on my car and my home for 25 years. This year my roof started to leak and damaged my sheetrock. This home was built in 2001 so the roof is new. The roofer said that the roof was damaged by the hail and was the cause of the leak. My neigbors had their roofs replaced and they did not have any leaks but their insurance took care of it no problem. Allstate came out and said the roof was not damaged by hail but it was defective shingles and they would not pay for the new roof needed. The same builder built all the houses and no one else has had problems with their insurance saying it was defective shingles. Dont use Allstate Insurance!

I recently experienced a flood in my condominium, and my hardwood floors, which are only 4 years old and were in excellent condition prior to the flood, were severly damaged. I have requested that the floors be replaced; however, Allstate claims their position to be that "if a damaged floor can be sanded & refinished, that is what their policy will cover." They then referred to their customizer policy, which they state was in force at the time of the loss, specically pg. 19, coverage A, Conditions #3, which they state says "we have the option to repair, rebuild or replace damaged or destroyed property."

I have spoken with several contractors who have told me that the entire floor needs to be replaced due to the fact that the floors are interlaced. Allstate states that they will only pay for the replacement of some of the wood in the floor and the rest can be sanded and restained.

I am requesting that the entire floor be replaced so it will be put back into the original condition it was in prior to the flood.

I would appreciate your response on this matter ASAP since the contractor is scheduled to begin work within the next few days.

allstate adjuster came out to our home due to storm damages to our roof. We have had excessive leaking in the closet and den.Brown spots are on the ceiling due to the rain leaking in from the roof. There are loose shingles on the back side of the house that were caused from wind damage. we've had two adjusters from allstate to come out and inspect the roof. The first adjuster said we had wind damage and cracks around the chimney. The first adjuster also instructed for us to put tar around chimney and it should fix the leak in roof. I told him it was further damage in the attic but he did not care to look at it.We were given an estimate of $643.92 which did not include damages in the attic due to him not caring to go up in the attic and examine it. We contacted Allstate after doing the suggested repairs to inform that the leakage had worsened. The claim agent Mrs. Stephanie Jackson said she would send out a second adjuster to reinspect the roof and attic. The second adjuster came out and met me and mr. corey barbee who owns a roofing company to go over the damages mr. barbee discovered a week prior to the allstate agent meeting us at my home. the allstate adjuster mr, montgomery and mr.barbee went up on the roof and both agreed to hale and wind damages seen on the roof. mr.montgomery and mr.barbee were shown pictures of the inside of the attic taken by me.when the mr.montgomery with allstate called back he stated that he saw no damages and denied coverage. he also implied that he felt as if mr.barbee was a friend of mine who was gun ho about getting me new roof and a check in my hand. THen my wife spoke with mr.montgomery's manager mr.woods and he stated that the first adjuster from allstate that came out must have been trying to help us out with money because from the pictures he was viewing he did not see wind or hale damages.

I called 1-800-ALLSTATE to obtain an auto insurance quotation. After undergoing a very lengthy and frustrating cross-examination by a virtual receptionist, my call was transferred, after which I was informed that my call was very important and that my wait time was 5 minutes. Over the 2 hour wait, a recorded message periodically informed me that my call was very important and that an insurance representative would be with me momentarily. Finally, I gave up waiting, fearing I would be on hold for days.

I called 1-800-ALLSTATE to obtain an auto insurance quotation. After undergoing a very lengthy and frustrating cross-examination by a virtual receptionist, my call was transferred, after which I was informed that my call was very important and that my wait time was 5 minutes. Over the 4 hour wait, a recorded message periodically informed me that my call was very important and that an insurance representative would be with me momentarily. I am still holding! Help!

I was hit by a driver with AllState Insurance. A cop witnessed the entire accident and wrote up a report stating the AllState driver hit me and that her insurance would claim liability and cover damages. I was given a claim number as well as a claims adjuster to handle my situation. It has been over 3 weeks that my car has been sitting at the body shop and I have not been given a rental and I have never received a call from an AllState party. I have called about 4-5 times a week and leave messages with Louise, the claims adjuster, but have never once heard back from her. AllState also has the copy of the accident report and still no progress has been made. Due to this very poor service I have been left without a vehicle to get to work or my drive my child places. I hope after all is this is figured out I never have to deal with AllState Insurance again.

I called into the office a week prior to my insurance policy renewal. At that time I informed Leonard that I would like to cancel my policy AND cancel the "easy pay plan" that I was signed up for. At that time he informed he had cancelled my easy pay plan but he would need a new insurance policy to cancel my current insurance. So I informed him I would call right back with that information. I called back the next day and was directed to JP, I had informed him I would be canceling my policy and will not be renewing I gave him my new policy number and he told me that would be all taken care of as of the 6th of dec, per my policy, . So today [protected] I am preparing to pay my bills online and I notice that allstate has STOLEN 253.49 from my account for a premium on a policy that had long been cancelled. This is completely unacceptable and I want my funds back IMMEDIATLY. They had no permission to withdraw any money from MY account.

I was insured with Allstate, I had the privilege of having a wreck while I was on their policy. I had full cover because I was paying off my car still. I got into a wreck that was my fault. I t boned someone, totalled their car, and suffered some sufficient but not major damage to my front end. When I had an adjuster assess my damages, some dunder head idiot, i found out a few things. First Allstate determines how much your car is worth from the get go, not kelley blue book or etc., they told me my car was worth about a grand less than it really was. Then they assessed the damages and of course they make that up too. I ended up fixing it myself for half of what they said it would be. Then they told me that they are going to total my car, litterally they said, because it would be cheaper for the company to total it than for us to fix it, even though, it wasn't actually a total loss. My car was in perfect condition before the wreck, now it has a salvage title. I just wanted to put in my 2 cents in, and if one person reads this and decides not to choose Allstate because of this then I will have done my job. And just for anybody else who feels anger towards these thieves, I got my revenge when I called in about 3 windshield repairs, 3 roadside tows, and the other party got payed and so did my lien holder. Up yours Allstate.

I hate Allstate. I ran over a goat (who was laying in the middle of the road) almost2 months ago. I had damage to front and possibly the bottom of the vehicle. I was thinking about taking my car to Nissan dealership (I've always in the past took my cars to the dealership so the repairs wuld be done fast and correct). Allstate recommended THEIR bodyshop. I figured what the heck, I'll give it a try for once. BIG MISTAKE. The body shop fixed..well, the body. I've asked for BRAND new parts since it was mainly radiator and bumper. A week and a half later the car was fixed. 15 minutes into the drive I had to turn aruond and take it back because it was choking and overheating. 3 days later the guy calls me to let me know it's the engine and he does not repair it. (How about let me know before you even start working on the car that you don't specialize in it?). Took the car to Nissan dealership. There i find out that the radiator is OLD, coolant is OLD and that the guy left an air pocket in the radiator (he couldn't fix that either because he doesn't know how). Great! During next 2.5 weeks i had Nissan and myself calling Allstate and their Supplemental Hotline (or should i say suckline). No responses. Finally they show up out of the blue. They paid for flushing the coolant and getting the airpocket out. Picked up the car the same day just to find out there is an issue with a condensor (AC leaked out, apparently the condensor is punctured) so I was told since it WAS visible when replacing the radiator it should have been replaced then and i need to take it back to the 1st guy. In the meantime i have to pay for a rental car for a week because Allstate ignored everyone for 2.5 weeks. Day after picking up my car it's still overheating-back to the dealership. Running more tests just to find out that the replaced radiator is OLD and needs to be REPLACED again plus the condensor. Called Allstate 10 more times. Still paying for rental. Finally some lady is trying to help and tells me to take my car to ANOTHER dealership since i refused to take it to the 1st guy. Apparently I need a 4th estimate of the same damn replaced radiator. It's 7.5 weeks now. During that time I had my car for 2 days. Every other day the car is waiting t one dealership or another for Supplemental Hotline people to respond, call back or whatever. MORE RENTAL CAR CHARGES! I am so fed up with them I would love to hire an attorney. If there's anyone who can help please get in touch with me. I spend half a day at work calling Allstate, Supplemental hotline and dealership to find out if they heard anything back yet. I have a migraine daily thanks to them. As soon (if) I get my car back I am changing insurance companies. I can;t understand how come after 2 months of calling they are NOT willing to assing an adjustor to a case? Their excuse: It's an Express claim. EXPRESS? Don't make me laugh. Can't be express if it's 2 months long! I would love for them to total the car by now. So far they and i (out of my own pocket) put 5grand into repairs, not to mention the rental. They will have to put another 2 or so if they ever show up. I am mentally drained, feel helpless and frustrated like i've never been before.
Since i also have another car and a house insured by them I will definitely look for another insurance company. I am sure Allstate "won't" miss me. I won't miss them either! I just want the damn car fixed. Apparently their "LIFETIME GUARANTEE REPAIRS" take lifetime!

This company is a piece of #.. My car got broken into on sunday my subs my ipod my cds my clip my ipod cord was all stolen.. They tell me they rnt covering my subs cause they wernt hooked up I ahd an install date this weekend the 20th. R u kidding me all state I thought I was gonna be in good hands. What am I gonna do when I get into an accident. What a worthless company go with progressive

After 15 years under Allstate insurance company and been part of their accident forgiveness program i am been drop because 1 not at fault 2007 accident and 1 at fault 2008. So that means that if some hits you and you reported they will drop you no forgiveness there and if you hit someone OH LORD! you are really not forgiven. you are at risk even if is not your fault. A COMPLETE false ADVERTASING. The sad part is that they will get away with that. AS many of you have seen the comercial We know accidents happen Allstate is there to protect you.

I paid for my car $30K. It was stolen in 2 months after I bought it and Allstate paid only $25K claiming that the value of the car had dropped. The police report clearly stated that the car was stolen. The thieves were not apprehended but I was not a police suspect. Despite this fact, the Allstate investigators tortured me for 6 weeks and directly accusied me of stealing my own car. The car was found in several days, placed in a body shop but the estimate to fix the car was $40K (basically it needed to be totalled). In 5 weeks when I went back to the shop to take my personal belongings from the car, the car was not there. I spoke with the owner and he stated that Allstate had prohibided him from talking to me so the car was towed to an auction w/o my knowledge with my personal stuff inside. The location of the auction was not provided and it would have been late anyway to take any actions since it was done 3 weeks prior to my visit. Allstate consealed all these facts from me.

I was in an auto accident which totaled my car. The EMS and ER attendants were amazed that me and my child only suffered minor visible injuries. The car was totally smashed in the rear while I was sitting at the red light waiting to proceed. As mentioned above I had no visible injuries but the backaches were soon to come. I initially began rehabilitative therapy but couldn't afford the co payments and discontinued the treatment. I was not well, but I had t go back to work to take of my kids. Suffering through the pain for quite some time, I decided I would contact ALLSTATE to find out if there were any funds available on my medical claim, they said yes and disclosed the amount. I found a doctor to resume treatment and it eventually my back began to feel much better. Then I got a letter in the mail from ALLSTATE insisting that I go to a doctor of their choice to determine whether or not I needed this treatment. In one visit this doctor determined that I did not need the services I were receiving and that they would not be responsible for any future bills from that point on. Needless to say they didn't even pay for the bills that I had already received and now my crdit is a wreck. My credit score is awful. Shotrly there after, I sat on a personal injury jury, the same doctor who said I didn't need the medical treatment I was receiving at the time, was sitting on the stand saying a woman who's car had barely been touched, needed the screws or what ever she had coming out of her neck to compete with the pain she was in. This lady admittingly stated she got out of the car rasing hell and checking her car for damage and discovered none. When she realized it was a pharmacuetical company vehicle that had hit her she decided she was in great pain in my opinion. This doctor determined in one visit that I needed no treatment, but was able to determine that this lady had been injured to such a degree she had rack up nearly a million dollars in medical bills. This doctor's outcome is decided on who is footing the bill which happen to be ALLSTATE in my case. Is there anybody out there who can tell me how to get this bill paid and attorney fees for the collection agency that is harrassing me.

Monica leads, an Allstate agent, failed to provide adequate flood coverage for my home. Ms. Leads learned of the problem through my mortgage company(CHASE) and ignored my repeated calls. Four months after the policy was written and after my check was cahsed, Monica Leads, wihtout permission, re-wrote my policy and sent me a bill of $224.00. When I refused to pay the bill due to her negligence, she re-wrote the policy and sent the bill to my mortgage company. My mortgage company (CHASE) without my knowledge or consent, paid Ms. Leads directly and then sent me another bill. I need help. Sincerely, Janice Eckert [protected]

I can not believe this. We have been with Allstate for years with home, auto, RV and motorcycle coverage. Just yesterday I was run off the road by a tractor trailer traveling in the wrong lane. I hit a rock outcropping and did 5 grand damage to my car. (No one injured.) After calling 911 I called Allstate. The rep asked all the questions and ended the call by telling me I was at fault. Naturally I said, what? She said because I hit a rock cliff face and had not gone under the tractor trailer it was my fault. I told her the tractor trailer driver was cited and I was not. I gave her the other drivers name, company he drove for and their insurance (all given to me by the police.) The woman said she didn't need it. They would NOT contact the other insurance agency and asked whether I wanted to file a claim or not. I called the opther agency, have the repair underway and am shopping for a new insurance provider. Allstate is exemplary of all that is wrong with America. Good hands? How about, "Allstate, we give you the middle finger!"

Allstate agents tell you that your home is covered. You have everything you asked for no problems. They quick to tell you everything you want to hear and to take your money. However, when something goes wrong, they have a million and one excuses why they won't paid your claim.

I have Condo Home Owner Insurance with Allstate. The Condo association had a new roof placed on our building. The roofers threw heavy bags of materials up on the roof. They even video the inside of the home before they began their work. Make a long story short, from them throwing these heavy bags cause vibration down the roof joyces to our ceiling. Four months later ceiling started to collapse.

Allstate after several request finally sent an adjuster out to look at the ceiling. His findings was that the roofers cause this and he could prove it through his photos and measurements he took. Wrote up the report and Allstate still deny the claim. Why? Because the roofers had left the premises. That right. If the ceiling collapse while they was working on the roof. Allstate would then fix it. But since 4 to 5 months have gone buy. Allstate is not obligate to fix the problem and therefore deny the claim.

When I told them I would write a letter to Maryland State Insurance Commission. They laugh and asked me if I need their number or address.

Bottom line... if you have Allstate Home Owners Insurance. You throwing your money away. You been warned...