Altitude-Sports
Reviews and Complaints

This company happily charged me $8.00 for next day shipping, then decided it would be acceptable to ship my order via regular shipping. The incredibly rude customer service agent then lied to my face telling me the tracking number had simply not updated yet, and that i would receive my order on time. The now updated tracking number shows that, as expected, the order was not even shipped until the expected delivery date. The tracking number now shows the order will arrive in THREE DAYS. That's not a next day delivery service. That's false advertising. They have just pocketed the $8.00 shipping fee. I ordered something that was supposed to be for a gift, and now it will not arrive on time. This company has completely wasted my time and money. I will never be placing another order with Alititude sports, or their subsidary The Last Hunt. Totally unacceptable.

I won't be ordering from Altitude Sports again. I have issues with sore feet and read about the Altra shoe brand on Reddit so thought I'd give it a shot thinking I could return the shoes if i didn't like them. Found their Olympus womens shoes on Altitude Sports, a bit steep of a price around $200, but thought they'd be worth it if they made my feet feel better. The fit was fine, but they are honestly pretty ugly and look like clown shoes. I wasn't a fan, so I decided to return them. After paying a return shipping cost of $12 and waiting two weeks for my refund, I got an email saying the return was non compliant because there was some dog hair on the shoes. I took these shoes out of the box to try them on and put them right back. The pictures they sent back showed a bit of dog hair, but this wasn't damage to the shoes. What if I had tried these on in store and happened to have dog hair on my pants that got on the shoes? It's not like they'd make me buy them. They then said I would not get a refund and would have to pay an additional $16 in shipping to get the shoes back. So now I've paid shipping on these shoes two additional times. Don't order from this place unless you're really sure you'll keep the gear. Not worth losing all that money in this economy.

Altitude Sports sent my package to the wrong address, in the wrong town, in a place where I have never lived. They refused to take responsibility for this. Jennifer in customer service was incredibly unhelpful. They are now going to make me wait for probably a month or two while the package is returned to them, and then they may or may not issue a refund. Who knows. I don't think I've ever experienced worse customer service.

I recently had an experience with Altitude-Sports and I have mixed feelings about it. On one hand, I was pleased to receive a response from the company after expressing my concerns regarding an order. They offered me a $25 credit, which was a nice gesture on their part. However, my positive feelings quickly dissipated when I attempted to use the credit. Imagine my surprise when I learned that the cost of shipping a simple pair of socks would set me back $22! Needless to say, I declined the offer as the shipping cost was simply unreasonable.

It's unfortunate that Altitude-Sports couldn't provide a more reasonable shipping option, especially for such a small item. I think most customers would agree that paying more for shipping than for the item itself is not ideal. That being said, I have to appreciate the effort made by Altitude-Sports to address my concerns. It's refreshing to see a company take the time to acknowledge and address customer complaints, even if their solution wasn't quite what I was hoping for.

In general, I think Altitude-Sports has a good selection of products and their customer service is responsive. However, I would caution anyone making a purchase to carefully consider the cost of shipping and factor that into their decision-making process. As much as I appreciate the credit offered to me, it just wasn't worth it to pay such an astronomical shipping fee.

So, I recently reached out to the customer service of Altitude-Sports to obtain a return authorization. However, I was left feeling highly disappointed and dissatisfied with the response I received. The representative failed to inform me about their policy on partial refunds of 9% of the purchase price on all unsatisfactory merchandise returns.

In light of this unpleasant experience, I am forced to rethink my patronage of this company in the future. As a customer, I believe it is essential that a company is transparent about their policies and procedures, especially when it comes to returns and refunds. Unfortunately, Altitude-Sports failed to meet this expectation during my interaction with their customer care team.

While many customers may overlook such small details, I believe that it is imperative for companies to address them adequately and proactively to provide an exceptional customer experience. Therefore, based on my encounter with Altitude-Sports, I would hesitate to recommend them to anyone in need of purchasing from an online sports store.

I am extremely disappointed with my recent purchase from Altitude-Sports.com. Unfortunately, I must add my voice to the chorus of dissatisfied customers when it comes to their customer service. In my experience, the staff members were not only unhelpful but downright discourteous.

To make matters worse, the shipping company that Altitude-Sports.com uses managed to lose my package, causing me no end of frustration. Resolving the situation took multiple attempts and an unacceptable amount of time. I would have expected more efficient and effective handling of this kind of issue from a company of Altitude-Sports.com's stature and reputation.

What really concerns me is that it seems that the company has taken a turn for the worse recently when it comes to the quality of their service. I can only imagine how much more frustrating it would be for someone who encountered similar problems and had to deal with the same poor level of customer service.

Overall, I cannot recommend Altitude-Sports.com based on my personal experience. Until there are significant improvements to their customer service, I would advise anyone considering making a purchase through their site to proceed with caution.

As a customer who recently shopped at Altitude-Sports, I want to share my honest feedback regarding their services and policies. If you reside in the USA and are considering purchasing from this e-commerce website, I strongly suggest you think twice.

One of the first issues I encountered was their claim of "free returns." Unfortunately, this statement did not hold true. Even with a lifetime membership, my returns were not free, and I had to go through a grueling customs process, which was a headache in itself. It appears that Altitude-Sports does not offer any label or invoice within their packages, which only added to my stress trying to navigate the returns process.

While I appreciated their attempts to make things right, it still caused me a great deal of unnecessary hassle. Honestly, I believe you should save yourself the time and money and opt to shop from some top-notch brands located within the United States who have a reputation for excellent customer service.

In conclusion, I must caution against shopping at Altitude-Sports if you are a US resident. Their free return policy is not what it seems, and you will likely have to g through a frustrating customs process without even having the proper documentation at hand. It's better to avoid these issues altogether and stick with a reputable US-based company.

As a customer of Altitude-Sports, I was excited to purchase two pairs of Karpos shorts from their online store. Before placing my order, I reached out to Karpos to inquire about sizing. They provided a recommendation, which I followed, but unfortunately, the shorts didn't fit as expected.

I promptly returned the shorts to Altitude-Sports, expecting a smooth and hassle-free process. However, to my surprise, I received a bill for two shipping fees - one for each package the shorts were sent in. I reached out to a customer service representative, hoping for a resolution, but was told that nothing could be done.

I was extremely disappointed with the customer service at Altitude-Sports. It felt unfair to be charged for two separate shipping fees when the shorts were returned together in one package. This experience has left a lasting negative impression on me and I will likely not shop with Altitude-Sports again in the future.

As someone who values exceptional customer service, this experience fell far short of my expectations. While I understand that mistakes can happen in any business, how they are handled can make all the difference in retaining a customer. Unfortunately, my experience with Altitude-Sports was not reflective of the level of service I expect as a patron.

As a concerned consumer, I wanted to share my recent experience with Altitude-Sports. While browsing their website, I came across a pair of boots promoted as vegan-friendly. However, upon receiving my order, I discovered that these boots actually contained wool material. This was quite misleading, and left me disheartened by the company's lack of transparency.

Naturally, I reached out to the customer service team in hopes of obtaining a refund. Unfortunately, this process was far from straightforward. The representatives seemed hesitant to recognize their mistake and honor my request. In fact, I had to put up a fight just to receive the compensation I was entitled to.

Furthermore, I was shocked to learn that Altitude-Sports holds the right to deny refunds for nearly any reason - even for finding a single hair in the product after trying it on. This is quite unreasonable, and definitely something to keep in mind before making any purchases from this company.

Overall, I must say that my experience with Altitude-Sports has left me feeling rather disappointed. As a consumer, I believe it's important to support honest and trustworthy businesses. Unfortunately, this particular Quebec-based company was not able to live up to those standards.

When it comes to online shopping, getting your orders on time and receiving excellent customer service are essential. Unfortunately, my experience with Altitude-Sports left a lot to be desired. I ordered a pair of Salomon shoes worth $300, expecting them to arrive promptly. However, much to my disappointment, my order remained inactive for more than a week.

After growing increasingly frustrated with the lack of communication and updates on my order, I had to reach out to their customer service team multiple times. Unfortunately, they were anything but helpful. Their responses were brief and did little to reassure me that my order was on its way.

In the end, it took multiple attempts at communication before I found out that my order had not even been shipped yet. This experience was incredibly frustrating, and I cannot recommend Altitude-Sports based on this interaction alone.

On the other hand, I have found Fleet Feet in Buffalo to be an excellent alternative for purchasing high-quality outdoor gear. While it may be more expensive, I have found that the level of customer service they offer is worth it. In the end, I would much rather take the time to drive to their store and enjoy the peace of mind that comes with the reassurance of excellent customer service.

I must say that my experience with Altitude-Sports has been less than satisfactory. The customer service is virtually non-existent, leaving me with an extremely unpleasant impression of the company. In my experience, if there is any problem with the items you have ordered and received, you are in for a nightmare of a time.

The company provides the lame excuse of blaming the shipping carrier for any lost packages, but they refuse to refund or replace the order, which is quite frustrating. In addition, the customer service representatives who attend to your calls are incredibly rude and not helpful at all. Even worse, they seem to lie constantly in their responses to get you off the phone.

Moreover, the timeline for receiving your items seems to be a hit or miss, with the promised delivery dates changing frequently. First, it's one week, then suddenly it's ten days, only to have the timeframe then reduced to 48 hours, and yet nothing ever arrives. Unfortunately, these are clear signs that you are about to be ripped off.

Based on my experience, I would certainly not recommend this company to anyone looking to make a purchase online. Overall, it is best to steer clear of Altitude-Sports and look elsewhere to ensure that you receive the quality customer service, products, and delivery experience you deserve.

As a regular shopper on altitude-sports.com, I recently had a not-so-great experience with their delivery service. My order, which was placed well in advance of the intended delivery date, was expected to arrive on December 1st. However, the package did not show up on the expected delivery date and was still not delivered by December 3rd. It was at this point I decided to contact their customer service team and was informed that the problem could be due to an incorrect tracking number. I was told that they would investigate and come back to me the following Monday.

Unfortunately, despite their initial assurance, I did not receive any update or follow-up from Altitude-Sports and was left completely in the dark. A few days later, on December 6th, I received a note from the delivery driver stating that he was unable to deliver my package as he did not have it with him. I found this confusing, to say the least, and was even more frustrated when I attempted to contact the company again, but nobody seemed to be available to take my call or respond to my emails.

Overall, I have to say that this experience has left me feeling disappointed, and I hope that the company takes steps to rectify their service. While I have had good experiences with Altitude-Sports in the past, this particular incident has soured my opinion of their customer service. I would still recommend them to others, but with some reservations given the experience I've had.

I recently had a less than stellar experience with a purchase I made from Altitude-Sports (altitude-sports.com). After placing an order on November 26, my frustration began to mount as I was met with a series of unhelpful responses when inquiring about the status of my package. Each time I reached out, I was told that the delay in my order was due to issues with the shipping company. I understand that external factors can impact shipping times, but it was frustrating to feel like my package was being held hostage with no resolution in sight - especially given that my order included Christmas presents totaling $700.

Unfortunately, it seems I wasn't alone in this predicament. Other customers were having a similar experience, making it seem like these shipping delays were not an isolated incident. To make matters worse, I was unable to cancel my order due to the shipper's hold on it. In my opinion, this lack of flexibility on Altitude-Sports' part was unacceptable, given the circumstances.

Ultimately, I decided I didn't want to wait any longer and plan to do in-person shopping next week. If my order from Altitude-Sports finally arrives, I'll return it. However, as things currently stand, I find it hard to recommend Altitude-Sports to others based on this experience.