Amazon France review: order number 404-2853924-2829959

Dear Amazon Customer Service,

I am writing to express my deep dissatisfaction with the 30-day refund policy enforced by Amazon France, particularly in relation to my recent order, number 404-2853924-2829959. The handling of this situation has left me feeling disregarded and unfairly treated as a loyal customer.

In February, I placed an order which, was divided into two separate packages. While one package reached me without issue, the other was dispatched to the post office. Upon inquiry with the post office using the provided tracking number FR2375901390, I was informed that the package had been returned and successfully received by Amazon.

My frustration arises from the fact that Amazon is now citing the 30-day refund policy as grounds for denying me reimbursement. However, it seems grossly unjust that Amazon could receive the returned package beyond this timeframe. If Amazon has instituted a strict 30-day limit for customers to claim refunds on undelivered items, it logically follows that they should not accept returns beyond this period either. It appears contradictory and unfair for Amazon to impose such a policy while also benefiting from returns received after the allotted timeframe.

I urge Amazon to reconsider its 30-day refund policy, particularly in cases where the return is confirmed to have been received by the company. It is imperative that Amazon ensures fairness and transparency in its dealings with customers. Furthermore, I implore Amazon to conduct a thorough review of its inventory to verify the return status of items, preventing any potential revenue gain from unrefunded returns at the expense of customer satisfaction, including my order.

As a longstanding customer, I believe in the integrity and customer-centric values of Amazon. However, the handling of this matter has shaken my confidence in the company's commitment to fairness and customer service. I trust that Amazon will take swift and appropriate action to rectify this situation and restore my faith in its services.

I eagerly await your prompt response and resolution to this matter.

Sincerely,