Amazon review: Non delivery of item from amazon, twice not as promised

Hi,I would like to complain against Amazon uk. The item in question was a Hisense oven, this was being sold by Amazon with a due delivery before xmas. As our old oven had partly failed and after Amazon had advertised a delivery before xmas, my old oven was removed and taken to the recycling center. I was then told that my original order was not giong to be delivered and the order was cancelled and I was told by customer services that the courior had lost the delivery paperwork.
So I was desperate to get an oven in for xmas, when I turned to amazonuk again as I had failed with other merchants at this late stage, only for the same oven offered for delivery before xmas again, so I ordered it again. Then only to be told late on xmas eve that this was undeliverable and order was cancelled, so twice the same order, twice advertised with delivery before xmas and twice the order cancelled with different excuses each time. So the xmas lunch we had planned for x9 family members was a complete disaster, worse xmas we have ever had, everything we had planned was ruined and we eventually had to have xmas dinner at my mother in law house. So Amazon compleletley ruined and scewed up my family Christmas, it was probably going to be the last one as a family, as my son is moving abroad and my daughter will be moving out latter this year. So I am so furious that I cannot put into words without swearing AND all that Amazon can offer me is a £40 gift card.
Lets say that if this is not sorted out properly then I post this issue on social media, I will go to my local press and my local BBC news station where they highlight these kind of personal issues.
Oder number 1 purchased on 16/12/2024 and the second order placed on 22/12/2024. THEN after talking to amazons customer service teamI was given a complaints email adress that dosnt work. This will be highlighted if I talk with the BBC.