Ameren
Reviews and Complaints

I live in an apartment building of 39 units. We share a transformer with a two unit household. Three times in the past month, that transformer's fuse has been tripped by strong winds or storms. A lineman once told me it's about a five minute fix. One time, we were left without power for three days. That particular outage happened around 5:30 pm. I remember because they restored power to the rest of the block at or around 9pm that night. It took over 24 hours to even get an actual lineman to come check our transformer. He was the one who told me about the reset. He also mentioned that he'd need to get a tree crew out but wasn't sure how long that would be. Well, within a few hours the tree crew showed up. Had no idea where there were supposed to go but they appeared. I go to see what they cut, just enough to get at the transformer. Still so many branches intertwined within wires. Another 24+ hours goes by, Ameren finally restores our power. Next storm comes through, first strong gust of wind trips the transformer. Dare I say the tree branches still cuddling the electric wires caused the transformer to trip. 6 hours go by and our power is restored. Next day, I see they cut a little more of the trees but still not quite all growing into the wires. I spoke to one of my buildings staff, they said "Ameren says the building is drawing too much power…" is is that or the tree? Either way, I'm pretty sure we pay for that power. If its too much for that transformer, then ameren needs to upgrade the transformer. That three day outage cost us at least $11000 in food. Amerens response when asked if they would reimburse any of us? "Ameren is not responsible for food lose due to storm outages." As far as I'm concerned, if Ameren is aware that this transformer can't handle our buildings load but doesn't want to do anything about it, then our outages are due to Ameren and they should be responsible for at least upgrading the transformer…

My power was out from 8/23/21 thru 8/24/21. Due to this outage, I had to discard many of my food items for health safety reasons. Many of these items I had just purchased on 8/22/21; they had not even been opened. I contacted Ameren's customer service to see if they would reimburse me for my expense. They said that they would not. This is extremely unfair and not at all customer-oriented, especially since this isn't the first time that this has happened and there wasn't even a storm or anything like that to cause the outage.

Ameren has a monopoly on electric services in the St. Louis area with terrible customer service because they know their customers have no other option for providers.

Clients should not be able to pay bills that aren't theirs! If dialed by phone a confirmation of the social or tax ID # should be required, if online you should need to log in to the account the address is registered to in order to pay.

Customer service does not need to accommodate for any mistakes they've made because their customers have no choice if they want electricity.

This is the worst customer service ever in my life! Ever. And it sucks that we have no option but to use this company. The people who answer the phones have not an ounce of concern or empathy, it's just "well too bad." I NEVER receive a paper bill and they are just like "too bad." They are rude, terse and NON CARING. I actually hung up on Alicia today. RUDE!

I had recently asked to speak to a supervisor for an issue I had with my bill, the lady I was already speaking with was very nice by the way. I couldn't pronounce her name but I do think it was Paris. Once she transferred me to a supervisor, who by the way her name is Gwen, the niceness went the window. I understand her job is frustrating but as a customer I can say Gwen had a very rude nasty attitude. Her demeanor was so not supervisor like. I think she needs to reevaluate herself

305 N 9th street columbia mo, your employee wanted to come inside with NO mask on. I offered him one and he refused. We had to let him in because we don't know how to restart pilot lights. We masked up and went in a separate room while he did the stuff. SHAME ON U, there is a pandemic out there and u want to send them into our homes with NO MASKS?

I am Landlord # [protected] in Collinsville Illiinois. I have a subsiding underground condition under an entrance drive to 25 townhouses that is getting larger. Approximately 2 years ago or less new main gas lines were installed using directional boring from across Skyline View Dr. into my complex at 101/125 skyline view drive, 62234. It now appears that the bore possibly pierced the water line in the ROW, cased a gradual erosion that now is a cavity and dropping and leaving a hole that is getting bigger. After filing 2 concerns with the Landlord division it appears that no interest is given to attempt a solution and i keep filling the hole, placing barricades, etc. to prevent auto damage or injury. Even my discussion by phone with a representative at the site was interrupted by his having a phone call and dropped interest and he or others did nothing. Haven't heard anything to date. I am most disappointed after having a most lively discussion with a member of your support team whom gave a comment that it was a weekend and all are gone and nothing can be done. I suggest Ameren meet with city of collinsville at site and explore as it must be fixed due to such traffic. I would appreciate some concern about this situation.

One year ago utility lines were placed in my front yard. HDD solutions was the company burying them They caused a water seepage problem and after a tear still have not addressed the problem. I know Ameren claims no responsibility but should be able to get the company to do something about this issue.They talk with me but then ignore my problem. There has remained a constant water seepage and mud area in my front yard since they dug. My address is 13512 Pine Wood Trail St. Louis Mo 63128

On August 17, 2019, Ameren was called by my tenant located at 6550 Los Cimas, Florissant, MO 63033. The call was the result of a service technician from Vitt Heating and Cooling coming to the residence to fix a non-functioning HVAC unit.
The determination by Ameren was that of the 2-120 volt lines coming into the home, only one line was truly 120 volts, while the other line only allowed 40 volts. This caused the electric panel to not allow proper voltages to the numerous components in the home to function properly. This problem had been occurring for several days prior to the point where the issues became overwhelming to the tenant.
The service call from Vitt Heating and Cooling was due to an interruption in power caused by Ameren Electic lines. This service call then presented a cost to me, the owner of the home, in the amount of $129.00. Therefore, I would like Ameren to reimburse me for the $129.00 due to the negligence or inadvertent power changes by the fluctuation of the incoming electric service. I have an Invoice from Vitt Heating and Cooling, #5841970 and have included it as a part of this request for reimbursement. Bill Weiss, owner of S & B Property Group, LLC, 11469 Olive Street Rd., #164, St. Louis, MO 63141. Please respond with a check made out to the company name above and please also send me a response to [protected]@gmail.com. Thank you!

My electric bill was fine and up to date and my electric increased dramatically which caused me to get behind then they falsely accused me of tampering so more fees were added to the bill then and its cold outside right now and they only had a two-day window of nice weather so they shut me off and now my family will be freezing cold and they said they wont turn it back on so i geuss i will contact my lawyer if anyone that is available that can actual help me before i contact my lawyers and make it becomes a bigger issue than it needs to be please contact me at [protected].My name is Lucas Clayton and i have had more issues and disputes about Ameren UE's service at this location than what is in this message it will probably be in your best initiations to figure this out and turn the electric back on so my family isn't cold before i hand it over to my lawyers. thank you for your time.

I recently installed a new 200 amp electrical service to a mobile home at 100 W. Pearl St., Lot 13 in Farmington, Illinois. I have been an electrician for many years and have installed many of these throughout Illinois and Indiana. The service man from Ameren CILCO, I'll call him Mike Doorknob since I can't use his real name here, would not hook up the line. He first said it was because I had used two 4 ot wires and one 2 ot wire instead of all three 4 ots. I explained to him that this was the current national electrical code for a 200 amp residential service. After much debate, he sat in his truck on the phone for quite awhile, and then he got out and re-inspected the entire job. He then changed his reason for not hooking up the line and said it was because the wire was direct burial wire going from the meter socket up the pole in conduit and that it couldn’t handle the heat. We debated again as I explained that the insulation was rated at 167 degrees, which is well within code. The small 2 ot compressed CILCO wire he was to hook it up to feeds over 20 mobile homes in that community and would blow like a fuse before there was ever that kind of heat in my job! He argued and said that he wouldn’t hook it up even if I was to show him in the National Electrical Code that it was ok.
I received a call later that day from an engineer from CILCO apologizing for Mike Doorknob’s actions and said that he should have hooked it up. I had already purchased more wire (three 4 ot wires, not direct burial) and was redoing the line going up the pole, so it was a little late -- hundreds of dollars late. Another CILCO service man came out the following day and hooked it up. He stated that he would have hooked it up and also that he spent a lot of time following up on Mike Doorknob’s jobs and completing them after Doorknob pulled this kind of stuff.
I have looked at CILCO’s web site describing what they expect for this type of installation. All it says is to go by the National Electrical Code and that they will not be responsible for anything and everything. I am not positive but I believe that since Doorknob has put himself and CILCO (since he represents them) in a position of inspector and requires materials and workmanship which are not specified in the National Electrical Code that CILCO will now be liable for the installation. I don’t expect there to ever be any problems with the installation, but I intend to inform CILCO that because of his actions that they are now responsible for the integrity of the electrical installation to this residence.
On another similar note, I installed another 200 amp service a few weeks later at 100 W. Pearl Street, Lot #19 in Farmington, IL, just a few houses down from the one mentioned above. Mike Doorknob was dispatched to hook it up on Monday and never showed up. I called and was told he had been there at 1:00pm and to check the breaker on the pole. I informed CILCO that I had been there the entire day waiting for him and that he had not been there and it was not hooked up. Finally, after many phone calls and hours later, I got through to CILCO that it was in fact NOT hooked up. They sent another service man out that night to do it. It turned out to be the same guy who follows Doorknob around doing his work during the next shift. He completed the job in a few minutes, probably much less time than it took Doorknob to pencil-whip it in his mobile computer when he lied and said he had been there.
It appears to me that CILCO has an employee who would rather sit in his expensive air conditioned truck and play with his cell phone and computer rather than get in the bucket and do his job. I guess you can get by with that when you’re union and work for a monopoly.