Alabama Power
Reviews and Complaints

Alabamapower seems to offer a mixed bag of experiences according to customer reviews. While some customers praise the company for being understanding and trying their best to work with individual situations, others express frustration with the service. One customer likened dealing with Alabamapower to gambling, highlighting the inconsistency in service quality. It appears that the company's customer support experience may vary, possibly due to the large volume of customers they handle. Despite encountering helpful individuals, some customers have faced challenges with the call system and billing issues. It's evident that Alabamapower's service quality can be unpredictable, with room for improvement in ensuring a more consistent and satisfactory experience for all customers.

My husbands Grandfather passed away in 2012 the power was in his name while his uncle lived in the house, his uncle is disabled. We acquired the house in November 2023 when he moved out. First of all a random cousin calls and has the power turned off she has no rights to do anything as the house belonged to my father in law… anyway Alabama power made us pay $250 plus a 1300$ power bill that was in his grandfathers name, we Did not live there. His uncle did and even have it in writing who is suppose to pay it but that wasn’t acceptable. We took them the will which plainly stated who was suppose to pay the bills everything. so $1600 later they still wouldn't turn it on without a record ed deed, they wouldn’t accept the will or even the land tax receipt which is suppose to be proof of ownership! Let me remind you this is the 1st of December so while we are waiting on a recorded deed we have a lease written up and taken to the office and they finally turn our power on. It was on for one month. We were iced in In January weren’t able to work or even get out of the house and they turned our power off after the public service commission and Alabama power said they wouldn’t disconnect and they had to let you make a payment arrangement. They refused a payment arrange. Please remember it was just turned on around December 1st then disconnected January 31st. They then wanted me to pay another 1365$ to get it back on I refused… when they finally turned the power back on they put in a smart meter and our power jumped from $327 to over $600 and we were using the same kws. So I moved out because I can’t pay that much and let someone move into to rent the house. After making the new tent ant pay a $655 deposit they still won’t turn on their power because they’re making them pay $1365. So from December 1st til February 25th $2205 has been paid for 2 months power and they still want another $1300 before they’ll turn it on. This is ridiculous. How do they expect anyone to survive living like this. They were not suppose to disconnect until March and were suppose to let you set up a arrangement but refused and first of all it was only one months bill. The law plainly states that a bill follows the tentant not the owner or whoever buys the house or rents it! I just want the power on. Not to mention the fact that it had been on budget billing and was only using like $180 per month but charged $327 then when when we to the office to December 1st they tried to tell us that we owed $400 in overage charges. That is BS I have all of the bills to prove it! So now I’ve got $655 floating around in Lala land and there’s still no power. Please help!

I have had a power account in my name for 27 years. Yes, I was late o my bill, but they cut my power off, and closed my account!. This was after the governor of Alabama declared our state in emergency,, because of the freezing temperatures. It was in the single digits. My power is still off, and they are wanting to charge me a extra 1050$ to get it back on. It is ridiculous!.

Hi

I meet your requirements for $14.00 rate rider discount. I have met those requirements since moving into the housing authority 2 years ago.

I’m low income on SNAP and Medicaid.

I’m 62 years of age and disabled. However your company keeps denying me the rate rider discount. Please send me a written reason for denial. Or please implement the savings.

Thank you!

Sincerely

Lydia Massei

Account #[protected]

I am David Teer. I am disabled and on SSN disability. Low income. I am moving back to Alabama after owning a house In Connecticut for 25 years and wife retired.we just got divorced as I stated I am on SSN disability fixed income.

I am moving to Hoover. I called to transfer power at an apartment in Hoover with Alabama power into my name.

They informed me I owe $28.00 from 1999. A 25 year old bill but also said I paid in May and June of 1999. I had Service Cut off June 1st, 1999. I thought I paid in full what I owed. I moved out of state.

Now they said I have a bill for $28.00, if I knew that I would have paid it.

I was settled with them far as I knew and I cannot pay for something I didn't know about. I did have a forwarding address. I always do that. If they checked with The post office they would have found it.

Now they want $340.00 deposit today because of that bill. I offered to pay the 25 year old bill but they said I don't have to pay the bill but I must put a big deposit down instead because of a 1999 $28.00 bill.

This is ridiculous and I am going to fight this. I have excellent credit. I just checked and I have a 829 credit score. I shouldn't have to put up a deposit because of a bill that you don't want me to pay now but keep it on the books for some reason.

But because of the 25 year old bill they say I owe I must put a large deposit up for power. This is like punishing someone for a 25 year old bill which I offered to pay. They say I don't have to pay the bill. However if you don't have to pay a 25 year old bill why do I have to have a big deposit with my excellent credit? Why is it still listed after 25 years? I'm very confused. People that go bankrupt is only on their credit record for 10 years. I mean I was in my 30's and wasn't like I didn't want to pay AP the bills they sent I just didn't know about this one obviously. I thought we were settled and moved out of state. But did have a forwarding address. I do not know what happened. I mean it was only $28.00. And 25 years ago. AP must really be desperate.

I would really like your help to get this resolved this is not fair and $340 deposit for someone that's worked hard on their credit to have a score of 829 over the years to present.

I must have power and if we can we should resolve this!

I am going to report this to every media outlet and every legal public offices too! Because this is not fair and I offered to pay a 25 year old bill. You refused and want $340.00 instead. I mean, what would you do? Please call me if you would like to discuss this matter.

Thank you

David Teer

[protected]

Today, is actually marks,the second day,which the residents as well as my Family, have experienced a power outage. We recently experienced a power outage, no more than a day ago and here it is, a Power outage, once again. There are a lot of elderly people, who reside where I live, and this continuous flow of outages, has become a (real,) problem, because not only does the outages affect the health of the residents. But, we, as residents, in the neighborhood, have experienced problems with food spoiling, due to the outages and the outages, usually last for extended amounts of time.

Hello my name is Jon-Michael Dusen.

Today I learned that someone in your state has illegally started a account with your company, using my credit/debit card. None of the people I talked to in customer service, the billing matrix, or the company itself would close the account, nor refound my money. I am contacting the better businesses bureau. And I will have a investigation done on this company.

Sincerely,

Jon Dusen

I have a rental House in Montgomery Alabama. I terminated the lease on the tenant in June 2023. I contacted alabama power company a day or two after the termination of the lease to put the power on in my name until I got a new tenant. Alabama power informed me that all power and equipment had been removed from that home because it has been condemned. I informed them that they must have the wrong address. They checked and said they had the right address. I told them that this was my property and that I certainly had not reported to anyone that my property was being condemned. They informed me that I needed to come down to the office with my deeds and identification to prove that the property was mines. I went down to their office with proofs. I ask them who authorized them to disconnect my service from my property, they shared with me that an individual named Edmond Hearns had requested the power and equipment be disconnected from my property because it was being condemned. I told them that this individual was not even on the lease, and that I have never leased my house to this individual, and that I could not understand how anyone could simply contact them and request to have power and equipment removed from someone else’s property, without any proof of ownership. They informed me in order for them to reconnect and turn the power back on, I would need to go down to the city inspection office and request that the house be inspected before they could turn power back on. So I followed their instructions and went to the city of montgomery to get request an inspection like they instructed me to have my power turned back on. A couple of days latter, alabama power contacted me and informed me that they had given me incorrect information, and since my power had just been turned off, they could reconnect and turn power back on without an inspection. I told them that I had went by the city inspection like they told me, and that my house did not pass inspection. They then informed me they were sorry again, but now they cannot turn power on until the city passes my house for inspection. My home was built in 1954, just like all of the homes in the community, as a result of Alabama power negligence and constant giving of wrong information to me, based on what the city inspection department is requiring for my home to pass inspection, I now have to bring my 1954 home up to 2023 code, which is costing me thousands of dollars I do not have, not to mention loosing money everyday as a result of not being able to rent property out, all because Alabama power simply allowed some individual to contact them to authorize them to do damage to property that they did not own, nor did Alabama power require them to provide proof of ownership of the property before they disconnect all electrical wiring, boxes, and service to my property, as they required from me to reconnect service.

I am a retired disabled veteran living on fixed income.

Please, please help me if you can. If you cannot, please refer me to someone who can. I do not know what else to do. Thanking you in advance.

Stay away…they have extremely HIGH PRICES and don’t care about the people. It is really sad that the electric companies are more concerned for their fat wallets rather than the communities they serve. Typical… being in electric company (specifically Alabama Power) and not caring bc they don’t have to deal with it and pay these prices. I know it’s a problem across the country but some states have worked to make things easier for their people (Florida as an example) I know I’m not the only one as I have heard of people having bills almost $1,000. My bill has steadily gone up since May and it’s projected to be even higher next month despite the fact that I’ve basically lived in the dark, kept my blinds closed, made it hot in my house by turning up my air, ran my dishwasher at night ALL. THE. SUPPOSED. ENERGY. SAVING. TIPS. Hey guess what!?! They don’t work when the electric company increases prices so high. When people are already struggling to make ends meet, now the electric bills are sky high. My bill went from $228-March/April to $262-April/May to $325-May/June and we were even out of town some in June so I know we weren’t using electricity as much. Then $411-June/July and we were also out of town some in July and not using electricity as much. These increases are unacceptable. I love how Alabama Power acts like they do so much for the community by giving out scholarships, etc but then kill those same people in the community.

To live in the United States and have to live like third world countries is absolutely insane. I don’t know how the people at Alabama Power sleep at night knowing that they are causing such a major issue in families. People are now deciding between electricity or food on the table. These prices are some people’s house payments and we wonder why people can pay all of their bills. Seriously disappointed and would not recommend Alabama Power to anyone. You’d be better off finding an alternative company as I will be doing because I’m not satisfied with the pricing here.

Alabama Power ./ .i will not work getting this settled with her.i had high voltage electricity from your line surging through my studio & single wide north river mobile home.the cable lineman will testify that he took the cable equipment out because it was ruined and said it would catch the post outside on fire if I left it.the kitchen wall did catch on fire. another $1000 job from Presley &Sons Electric co. & damage to one of my best AMPS an Orange Rocker $699.2 of the elements in the water heater got ruined.2 jobs from meadows electric. /live electricity on the metal of the trailer outside &the front room still needs rewiring I also had a Trama in 1984 where I was on a 110volt garage door motor.and I have a fear of electricity I had to have seditives.the electric surge almost ruined the new equipment Presley Electric put in./me & my Brother called the Alabama line Truck & they finally found it after all this time.i know the cable lineman had been trying to find where it was for months.he can testify that we had to cancel cable service then it was fixed.WM Ruffin aka Renfield Freighter Green Park West Studio Renfield Freighter LabeL 6025 Gaynor Rd.Eight Mile,Alabama [protected] Cell******REN

my power keeps going out for no reason, ive called several times to have someone come look at my connection and was told to keep a log of when my power goes out. when it goes out its restored but caused problems inside my house. Someone needs to come look at my wire connection please call me at [protected] my name is Darnell Timmons and i am pissed off.

Your company stubbornly refuses to communicate with your own business partner"bill matrix" which you insist on using as a rediculously unnecessary proxy to process credit cards.

Your company stubbornly expects your customers to be burdened with communicating your own internal company info to bill matrix instead of you providing bill matrix with the needed info to effectively access customer accounts and thereby process payment.

This is an absolute failure and broken system.

Your companies neglegence has placed unfair burden upon your own customers and makes the payment process extremely frustrating and restrictive.

Payment by credit should be simple and easy through a human customer service representative that already has all the necessary info such as: account balance, instead of bill matrix having no knowledge of account basics such as account holder name.

Due to your inaction and lack of communication with, Bill matrix is not privy and has no access to the required info ie: amount due.

Why are you intentionally frustrating and inconveniencing your customers with this inefficient and illogical payment system?

Why do you insist on not providing your own chosen business partner ( bill matrix) with the info required to process payments?

This is absurd,neglegant, and highly upsetting.

When we first moved into our home two years ago in Malvern, we stayed under a hundred dollars and never went over $130. Now are bill is over $200-300 and never under $170, and that's when it's spring. Our daily usage has tripled since "inflation" has started! Since there's not much competition for other power companies for Alabama Power customers, they take advantage of us. Alabama Power is the third most expensive power company in our country for a poverty state, while their employees make six digits a year and have no worries. They're taking advantage of the word inflation and need to be held accountable for their very high rates! We can't get help with food, nor power and are struggling since we only make $38,000 a year, which is too much for food assistance and power assistance. I'm disabled and my husband is a warehouse worker and busts his butt for his little pay. Not everyone can afford these rates they're now charging. We keep our air on 80, wash once a week, have a brand new hot water heater and I barely use my oven. We have a small window unit we use during the heat of the day, just to keep from having a $400 or more power bill and we would if we used our central unit all day. I can't even be comfortable in my own home bcuz of your high rates, while y'all live high and mighty, not thinking of the poor families struggling to eat and live comfortably! And when I email you, all you can say is, it's bcuz of the high fuel costs, well GUESS WHAT, GAS IS NO LONGER $5 A GALLON, SO WHAT IS YOUR EXCUSE NOW?!?!? I suggest y'all lower the amounts y'all are paying your employees and let them try to live off of $500 a week and see how they struggle like most of your customers. It's time for y'all to start giving us a major break! I will be looking into reporting this company!

I've been on budget billing for at least 7 years. I love it. I'm on a fixed income and it allows me to know what my power bill will be each month. I average $271 a month. I just got my most recent bill and it's for $355! That's almost a $100 increase. I have not requested to get out of budget billing. I've also looked at my useage this billing cycle and compared to a year ago, I actually used less. My bill a year ago was $268.00.

I've been on hold for 40 minutes trying to speak with someone.

we constantly have issues with power outages i had to replace my stove 06/20/2023 the computer board stopped working due to these constant events at least ten or more over the last two weeks all of my neighborhood are having same issues

receipt from Lowes for new stove

receipt from repair man finding the computer board which was just replace April 2022 was no longer working

If you would invest in having line clearance workers we would not have outages like we do. Care about your customers and clear the lines. The power is always going out on vita in Daleville. I lived in Mo and their power company had line clearance the power only went out once in 24yrs. The Union should be looking into it seeing how all the overtime they spend on restoring when it could have been maintained to prevent.

My bill is on budget billing and it continuing to go up it start a 144.00 and now it's 260.00 I can't afford that. Ask the rep I'd there anything to help seniors since I'm of age she said not really. I ask to be taken off budget billing now she stated I will owe 450 Dollard my God I don't have the 260. This ridiculous and something needs to be done or I will be in the dark, this will be a very hot summer. Please help.

I had a power bill in my name a year or two ago at an address in rainsville, I had to pay a fee when I first moved in because someone tampered with the meter box twice before I moved into the trailer. All together I probably paid approximately $300 to get power on there. I moved out of this trailer shortly after moving in, due to the owner deciding to move the trailer. He allowed his niece and her boyfriend stay there after I moved out. It was prepaid power and it was in my name. I called to tell the power company I had moved. I got a letter from them a week or two later for approximately $405. I was confused as to why, and assumed it was just a error. I have two small children and have moved into a mobile home again in Rainsville, and the same issue is occurring. I go to the power company to get the power cut on in my name and once again im paying for a tampered meter from the previous address that I was made to pay for this same problem just to get power on. I think the entire issue is a problem that the company should've dealt with. I had no knowledge of the meter being tampered with either time yet im expected to pay for it. This time they're charging me $400 and I don't have $400 to just give to them for something I had no clue about. I asked the lady I spoke with there if I filed a police report against the owners niece and her boyfriend would it help or make a difference and she tells me either way it goes im paying the $400. So I decided to get my boyfriend to get the power in his name since he is on my lease for my new address and the woman wouldn't let him since I am living here. I have two small children and I don't want them to go without power. If someone is stealing power constantly at a certain address and the company knew about this issue why did they not send someone out when it was first done with a officer of the law. Instead of taking action in the time of occurrence now im stuck again having to come up with the money to pay for a theft/tampering in witch I had no part in. My kids go to school, they need a shower, they need food cooked for them and they need to be able to see to get ready. If someone can't do something to fix this issue I'll go to whoever is the head person over the entire power company and I'll also call the city of rainsville, and hire a lawyer. I refuse to let someone else's negligence be the reason I am paying out of my pocket twice to be able to have power at my home. I hope you take this seriously. It is 3:15 and my kids will go without power tonight once the office is closed. Please email back ASAP thank you for your time

I have been receiving bills from Alabama Power my power company for over 17 years now. According to the law 15 USC 1692, 15 USC 1666, 12 CFR 1026.13. They are in direct violation. I wrote the corporate office a letter requesting that they do so and they wrote me saying that they take cash credit or money orders. They with held instructions on how to collect interest by sending me a billing statement with a positive balance that states that the amount is due for payment instead of my interest being credited to me the owner. This has been happening every month for over 17 years and counting.

Derek at alabama power corporate refused to turn my kids and my power on for 24 hours so i could go have a medical procedure done then come open the account in my name/ he was made aware i have small children and i am going through a divorce and have a domestic violence protective order against my spouse for year of physical abuse/ he is court ordered to pay the bill and hasnt- the bill is only in his name and i simply asked derek of alabama power corporate birmingham to give us power for 24 hours so i could get my life or death medical procedure then have it turned on the after and he refused. He said he would send and email to another supervisor and it was obvious he was lying. Alabama power is heartless do. They discriminate against women , domestic abuse victims and do not care if young children go without power. We only asked for 24 hours so we had time to save our food in the refrigerator and i was able to get to my medical procedure. My foot is also currently shattered and in a cast and i have a fever and derek at corporate office birmingham could have cared less. I would never recommend this company to anyone they are disgusting- derek should not have a job there.

So up until November my power bill has been pretty good. I live in a trailer with my son and husband. This month November of 2022 my daily usage is over $16. They said it's because I'm using an electric fireplace but on the day I have it off and use an electric blanket it's still high. Our next bill is estimated to be over $450. I believe I'm being way overcharged. Can anyone help