Alabama Power
Reviews and Complaints

Hi my name is christeena kizziah I recently (2 days ago) filled out a request for service at an adress I formerly had service on. I was later se rved with an e-mail stating that I owed 472.00 for an adress of idlewood. I myself have not lived there what so ever. I am hospital had a c-section and deli vered a baby girl today. The adress I am applying for is where I am supposed to bring this baby home to. We really need to get this straightened out as soon as possible. Thank you. I can be contacted at [protected] and [protected]@gmail.com

Worst power company ever! Do NOT move to AL, the reason you ask? AL power! It takes them 20+ hours to resolve a minor power issue. They are in no rush to turn your power back on! We've had food ruin in the fridge because the power was out for so long. This is not an every once in awhile problem, it's frequently! Even when there are no storms! Pathetic company, selfish for not thinking of their customers. When the power is out past 4hours AL power should pay our groceries that are ruined!

I have called prior with cost of electric bills in winter. My costs should drop significantly with no central heat or ac used due to use exclusively of natural gas heat. My costs still remain higher than they should including my storage building which has recently doubled in price even with nothing to be using more electricity. Prior calls resulted in them telling me my water heater may have a leak causing it to run more which was not the case. I am finding when the temps drop and others power bills increase they increase mine also. Mine should be lower than ever during the winter months. I need to know what I need to do to seek action.

My name is erica spivey I called on november 6 about my dryer the 3rd party appliance direct finally came out by the end of november to fix it the dryer worked for 3 weeks and went out again december 16 someone at alabama power dropped the ball because my work order wasn't even put in until that friday the 3rd party finally came out that tuesday upon my demands the tech is stating that my timer keeps going out so i'm still without a dryer and they want be back until january 6th this is totally unacceptable and I have been patient long enough I have talked to 2 supervisors and they haven't helped any either could someone please help me with this on going matter. [protected], [protected]@yahoo.com
Thanks

Received disconnect notice from APCO on 16DE19 advising I have a payment due by 13DEC19 as my funds have been returned. I contacted APCO number listed on paper (800-245-2244) at 1512. When answered I followed prompts to speak with a representative to express my concerns and dispute this NSF or returned funds letter. I spoke with two representatives which were cordial but gave me the same news of there was nothing they could do. I then spoke with Angela's (2cnd reps) supervisor, Dillon. I again cordially pleaded my case with Mrs. Angela she informed me that I can go in office today and show the receipt showing payment but outside of that there is nothing further she can do. I then requested they allow me until tomorrow at lunch to go by the office in person to resolve this issue as I cannot leave work. She then began to tell me that I have plenty of time to go and take care of this today. This upset me, but I responded in kindness that I did not appreciate her telling me what I am able to do, as I am the sole provider for my family and am a contract employee that works 12 hour days. I requested again she allow me until 12 tomorrow when I can go on my lunch to resolve. After she re-iterated "no" again, I requested to speak with her supervisor. She advised there are no other supervisors to speak to and I must go in the office in order to speak with a "district" manager. I confirmed with her again, that she will not forward my call to another supervisor.

I found my conversation with her to be demeaning and embarrassing as I was attempting everything within my power to resolve this issue within a timely manner. She is a terrible representative of customer service for Alabama Power.
Everyone else I spoke with were kind and helpful.

For some unknown reason I haven't received my monthly bill, as though it was never sent. My neighbor gets one, but not I. And so my bill is huge this month which is understandable. But because of there carelessness I most likely will have late fees to add to the bill. I 've never been late or had a problem in the 10 or more years I've had there power. I'm am 80 years old and I have to have power and I need to be reminded of my payments. So I can only think that this company doesn't gives a damn about its customers.

James Rice

Light bill due on 11/18/19 disconnected 11/27/19 day before Thanksgiving. Birthday was 11/25/2019. Needless to say my kids couldn't celebrate Thanksgiving at home this year which would have been our first holiday in our new place. I pray the CEO never experience a company so selfish and inconsiderate. I know its just business but this is sickening. Im still blessed either way. Good day.

Statements have been arriving closer and closer to the due date for years; I have kept records and discussed this with "customer service" reps who seem to believe in instantaneous transmission of statements to USPS when the fact is it obviously takes days between printing and actual delivery to the hands of USPS, longer than Alabama Power will admit to, in some cases it has to be three to five days. Alabama Power, of course, blames USPS. Come on, the average mail transit time from BHM to MGM isn't five to seven days days.

I spoke to customer service today after I discovered my power was off, I was told that I had a returned payment that came back on 11/5 and it's not their duty to notify customers of returned payments. I spoke to several different "managers" as they advised me the account number provided for the payment was one number off (an honest mistake). I asked why wasn't it in the policy to automatically notify customers when there is an issue to allow them to correct it. I was told that they send out letters and if we don't get it we need to check with the post office. Ma'am how am I to check for a letter I had no idea you were sending? I've been so busy with a recent death in the family, health issues, starting a new job it would be nice if my utility company notified me of an issue! I was told I need to check my checking account more, I was asked "didn't you say you worked for a bank?", I was told if wasn't their fault if I didn't keep up with my bill pay. No accountability on the company to make sure the customers are aware of what's going on! If there was another company, I wouldn't care if they were 10% higher, I would choose them! I hate alabama power! They have a monopoly so they treat their customers like [censored]!

I was suppose to be on budget billing my bill, I'm on a fixed income and my bill was higher than my check. My lights were disconnected i had 5 days to pay the bill. I had no way to pay the 383.00 bill, my check comes once a month. they disconnected my lights and in order to get my lights restored, I have to pay 1862.41. So I have to be in my house without lights. You have to pay twice your monthly bill and double your deposit. I don't understand, if I couldn't pay 383, I most certainly can't pay 1800, on a light bill. Get help? From who everyone I called said they had no funds available. I moved to Alabama after we went through hurricane Michael, I am 73 years old and the little savings I had I used to move out of Bay County Florida. Florida is a lot more willing to work with you than Alabama

I went in to pay my bill (10-15-19). It has been raining all night. Well as im walking in, I fell because the floors were wet.. Well I fell and twisted my knee. There were no wet floor signs. And there were also no rugs down to help catch the water thats tracked in. The lady that wached me fall and get back up did not even acknowledge that I had fallen.. She then proceeded to get the wet floor signs. Please give me a call to address my concerns.. [protected] Bethany Mitchell

My home at 300 Bromley Place has recently been renovated and is listed for sale by Robert Bros. Realty. I was not at the premises when the Alabama Power Co. tree crew came to my home on October 4, 2019. My painter was at the premises and they informed him they were going to trim the trees. My painter called me and informed me they were going to trim limbs from the side by the wires that runalong my property line. This is a yearly occurance and it did not occur to me that every limb from one side of my beautiful Magnolia tree and a very tall Oak tree would be removed all the way to the trunk. When I arrived at the property the painter had left and the crew had almost completed this unthinkable and dispicable damage to my property. The man in charge who spoke broken english said he was told to remove limbs 15 feet from the power pole which he said would be all the way to the trunk.

I have spent almost all of my money on the renovation of this home which would, when and if, sold provide a meager retirement. The trees are no longer viable and are a danger to the residnce. Oak trees have shallow root systems and if a windstorm or hurricane were to occur in Mobile this huge tree would fall on my home and cause extensive damage not to mention that now, the sale of my home could be thwarted because of the danger that these trees now threat to the home. It would be impossible to make the trees look any better or be any safer.

I do not have the resources to remove the trees that are now not only unsightly but dangerous. The oak tree is in very close proximity to Airport Blvd and if it fell could cause not only property damage to oncoming vehicles but also loss of life.

It is customary in other states, Ive been told, that a letter would be sent out to residences that would be affected by such drastic measures in order for the homeowner and the utility company to come to an agreement as to how the problem could be solved. No consideration was given, not even a telephone call from the foreman to me to discuss this event on the day.

I request an investigation of the damage and determination as to what your company is willing to do to help me solve this immediate problem. The photo does not show just how tall the tree is.

Linda Jones Moore

8/12, our power bill arrived via paperless billing for $147.67. On 8/27, we paid the bill. It appears on our billing and payment history on the AL Power website. We chose paperless billing to eliminate the risk for lost bills, payments, notices, etc.
On 8/30, our account was charged $20 for a returned payment, but we were not made aware that our payment was returned until we received a MAILED LETTER from Alabama Power on SEPTEMBER 10 stating that our payment was returned and a late fee is assessed. This notice also stated that we must pay in full by SEPTEMBER 9! or our service would be disconnected.
September 11, we returned home from work around 4:45pm and discovered our power was out.
I called Alabama Power and spoke with Don - he said we could pay the full bill PLUS the $20 return fee PLUS a $75 reconnect fee. ARE YOU KIDDING ME?
I needed more information and called the billing department. I waited 15 MINUTES to be connected to a rep named Heather. Heather said we could pay the $147.67 and they would get a tech out to restore our power. We connected with an automated rep and payment was made PLUS a fee for paying by card.
Heather stated that she would send a request to waive the $75 reconnect fee since this was a blunder on their part for sending a MAILED LETTER. After I hung up with Heather, I waited around for a few moments and dialed back to get an ETA. I connected with John at 5:43 and he said power would be connected today, but he could not give an estimate.
Logged into my account today to pay my bill and the fees are still slapped on my account.
$20 for returned payment + $50 reconnect fee + $25 "after hours" reconnect fee. My bill that is already a large chunk of change just nearly DOUBLED!
I called customer service and spoke to a rep and explained my situation. I was placed on hold twice after I asked about waiving the fees since it was the first time it had happened. She said "No, I'm sorry. We sent a letter out on the 30th." I asked why it wasn't sent to my email. She said, "It's our policy." I stated that's not a great policy to use when you push people towards paperless billing. She said, "Well you need to take that up with your provider." My provider? Like the United States Postal Service? She said yes.
It sickens me reading all of these similar situations. Alabama Power, you should be ashamed of yourselves. There is ABSOLUTELY NO NEED to nickel and dime all of your customers when they have a billing issue. If there was any other option for a power provider in my area, I would run to them in a heartbeat. Such a shame we can't another company. You are truly Evil Corp.

Due to wave after wave of hospital Bill's stemming from my fathers stroke, I was late paying the service bill for my garage, my place of business, resulting in interruption of service.
I was able to pay my bill via phone, and after waiting 2 days for service to be restored, I called to ask when it could be reconnected.
I was told a service person was unable to locate the building.
This is absolutely impossible.
I was there, at my place of business at 6:30 am, and did not leave . I was awaiting a customer to approve a repair...
The spokesperson I had on the phone stated that the driver was "in the area" at 10:15, the time of the conversion was 10:25 .
She told me the driver was at a residence beside my garage . I was standing outside, looking directly where he said he was .
There was absolutely nobody there .
I was then told they were only working a half day, and monday would be a holiday, so I now have to wait until Tuesday before service is restored .

I do not understand why I was told such an elaborate lie .
My shop is directly beside the street the driver would have been on had the driver actually been there .
I can not wait until Tuesday to be reconnected.

Customer service representatives must have to prove they are atheist or Satan worshippers to be so heartless to not turn power back on for someone struggling to breathe on the phone when they have a snapshot proving they had an arrangement set up to pay the bill 2 days later. 2 days over $300 of which $75: was was a fee from the month before because this isn't how you help the poor in your community, this is how you kill them off

This message is to ALABAMA POWER company, to file a claim for power outage,
On or about July 04 while sitting at my computer, i heard a loud boom like sound, my first reation was a storm was brewing, After i saw there was no storm, shortly that i called ALABAMA POWER to let them know my power had gone out,
I aw told by one of your rep. that nothing was wrong, that i had plenty of power, i continue to try to get my lights to come on, , (nothing would work), shortly after this i called an electrician, He showed up, and told me that my service wire was had broke, Can you imagine being in a house without lights, without air condition for six or seven days, and you are over eighty years old, I could not plug anything into any reciple, , all them were out, my freezer had shut down, could not plug a fan, the main fain had blown out, Radio stopped working, ALABAMA POWER MAN did come, on about the July 30th and fix the wires.
I called a second electrician, he came and got my lights working.
I paid him 300.00 dollars for his service, In addition to that my fan blew out co0st 99.00 dollars one radio cost 50.00 dollars,
I live off a 1000.00 a month, you gotta know that this was not in my budget, I believe my total out out of picket to be 449.00
that i wish to recover, THANK YOU -Hubert Thomas accpount #[protected].

At 4:22pm on 6 Aug 2019 we had the power drop and then come back on again at out our house. This has become a weekly event. An hour later our refrigerator started dripping water and we noticed it was no longer operating. This is the second time in the past year we have had this specific incident happen after a power surge. Last time it was a $500 repair cost for a fried electronic panel due to the surge. I called Alabama Power last week to complain about the constant power drops that are occurring almost weekly. I'm very disappointed in the reliability of the power grid in Birmingham. I've lived all over the world and have never experienced so many power drops/surges in any other country or state in the U.S.