Alabama Power
Reviews and Complaints

I called to talk to get a payment extension paid on OCTOBER 9,2022 $381.00 and requested to pay on November 3rd pay remaining balance from $705 which left $324. If I was able to work again i would but on a fixed income. I caught covid in 2020 that left me with a lot of medical issues and dr appointments one is restrictive lung disease where an oxygen tank and cpap that need power. I cannot stand or sit long please help. They gave me till the 21st of October but that's not good. And can't talk to a supervisor. they ask for me to come in and have severe stomach issues please help me [protected]

On September 28, at 9:30 am I received a knock on my door to a man stating he would be sitting off the power while maintenance was performed. He did not state his company, how long the power would be out, etc. I went outside and asked why wasn’t a 24 hours notice given? I work from home and I had good cooking. That’s very inconsiderate and the only explanation given was simply “I work for a third party company…well I did knock.” That’s inexcusable and residents deserve a 24 hour notice.

I left my home in feb 2022 and no one has lived there i am getting high bills every month. I am requesting an investigation with alabama power immediately. With no one living in the home and no use of power why is the bill over $200? every month the bill is different but no one is in the home. It is clear that alabama power is committing fraud, charging for power not used.

My LG refrigerator was working well until the power went out and now it's not working. I have a surge protector but still not working. I am asking for repair or replacement. The power has gone out recently a few times as I noticed our clocks always blinking in the morning and there were no storms when these power outages occurred.

I placed a service call on a Samsung Refrigerator that was under an extended service warranty by Alabama Power, on May 15, 2022. Since that time, I have been assigned three two third party service companies, Thigpen and S N S Appliances Services, on three different occasions. Neither of these businesses have showed up to service my refrigereator. I have contacted Alabama Power on multiple occasions, only being told that I could "leave a message."

No supervisor or upper management has contacted to resolve this problem. Neither of the third party service businesses have communicated in a professional or effective manner. Alabama Power's customer service has been rude and condescending, not willing to help.

I intitiated my called on May, 15, 2022 and now it is June 27, 2022, with no scheduled service fir my Samsung Refrigerator. Only a "Nothing I can do" from S N S. "I will send a message," from Alabama Power.

I want my service agreement HONORED IN FULL. I paid for it, now I want my service.

I’ve been calling all of these departments for the last month about my heat/AC unit. I purchased it 07/2020.. The respond from assurance was there is no companies in my area to fix the problem for weeks. I’ve been calling customer service, appliance, and merchandise department. Everyone keep sending me to assurance because that’s who my warranty is with I understand that. I have been paying for this AC for 2 years, also have a 5 year extended warranty. There not handling the problem me and my children have been burning up for the last month due to no AC but I still have to wait for different action to take place waiting on different departments to do there part and at the end of the day. I still haven’t received a solution about this problem. The location that represents me will be Alabama Power Prattville Alabama location. At this point I need legal representation to handle this concern. Awful experience with this company

There are too many outages in this area(Duncanville,AL). It's out again today. Power was also off May 13, 2022. Have lived here years. Alabama Power is an unreliable company.

Since 2018 my budget billing with Alabama Power has risen from $161 to $203, to $219, and now $242. I am a senior citizen who will be 70 in September, and only receive income of $936 Social Security per month. Nothing at my home has changed since 2018, except for my A/C dying, and I cannot afford this huge increase of $80 per month on my electric bill. I think these increases have gone on since the new meters were installed, and those meters must read higher than actual usage, because I cannot imaging why my electric bill is running so high for one old lady in a mobile home.

Our power went out from about 4:PM to 9 PM today. The same thing happened about two weeks ago. It was a beautiful day both times. We have lived here since 1993. It generally happens a couple of times a year. Now, here is the strange part. It is always the same 2 square block area. I have driven around and the lights are on outside this area. There were no trees down in this area. this tells me that there are only two possibilities, total incompetence or willfully choosing not to fix the actual problem. This is not acceptable.

Employee in Greenville Alabama office that i encounter was very rude, sarcastic, and didnt let me explain the problem I was having before she cut me off...I was very piss and remain calm being I have a career that requires such ...I didnt get her name being I was so digusted with her response to me...but she was seated near the exit door a white female with glasses

they only have one bathroom an it was for handicaps..so I looked around saw one for women since I am a woman an I was there with my daughter...I headed that way the clerk started yelling that I couldn't use that one then a guy moving appliances started back talking me rudely acting very rudely an making me feel like I didn't have any sense in front of my daughter there was no sign saying that that restroom I was attempting to use was for employees..he just kept running his mouth at me as me an my daughter were trying to leave the building..this store needs attention it smelled in there an the floor was dirty they need a woman's bathroom I don't appreciate being embarrassed nor my daughter..this employee needs to be talked to or fired an the clerk to for yelling across the

For last month and this month, I recirculating an email from A.P. stating that my bill was ready to be viewed & paid online. So, I login, and the account shows a balance of $0.

When this happened last month, I went about my day after, because my account showed that I didn’t owe anything yet.

Some short time after, my power was cut off without warning.

I took time off work unexpectedly to drive to A.P.’s location in Montgomery, all the way from Prattville where I live, to get answers.

When I got there. I got zero answers, and was instructed to pay with my debit card at a kiosk in the entryway, with a machine that resembled a casino slot machine.

Fast forward to this month, and same situation is now happening again. Email says I owe money, but online account shows balance of $0. It is insane to think that it is this difficult just to pay my power bill. I haven’t even been able to view the details of a bill, I have no idea if I have paid any fees or not.

My power bill has always been no more than $250 a month. We have not changed or added anything as far as power consumption at all, and our bill has reached $450-$550 a month for the last 6 months, that's not a 5% increase that's more like a 50% increase what can I do to get this checked into, sorted, and corrected? I believe I am being over charged massively and an investigation needs to be started!

- Mr. Johnson

I've been complaining about this for about two or three months now had someone call me back some Bad Wolf, we was out of power for about 4 hours yesterday, because of this problem, I can not get no one to call me back, we pay are power bill just like every one else does, and that's including the prison out here I keep it clean the hallway up to here but from their own down 23 toward Nashville Highway to the end of the power line, and hasn't been clean out or maintained it in years I'm now a cancer patient I have got passed fed up with this,

Alabama power allowed a fraudulent account to be opened in my name and is not even assisting me with getting it removed of my credit and even allowing me to take to someone about a payment plan. I've been a truck driver since 2019. My last address I received a refund of the deposit. I've lived on my truck since 2019. I have attempted to resolve this to no avail.

I work nights, and I'm paid bi-weekly. I manage a private store and work 5-6 days weekly, at a minimum. When I'm getting ready for work on a Saturday, SATURDAY mind you, and not informed at all that my account is subject to disconnect, I find out in the shower in pure darkness. I pay it immediately cause the $$ is not the issue. So, No power till Monday? (: thanks a lot. I mean heck, you turned it off on the weekend when no one is working at your business, but no way of calling or informing you what is happening… till Monday? So you can't turn it back on even after I've paid you? Why have a service to call? It's not available on weekends but you turned off my power on the weekend took my money and give me nothing till the the 1st of the week? This is outrageous

I have been off work since august of 2020 and need a payment arrangement until November 25 on a fixed income from being sick with covid can not stand long Please help account #[protected]. You may reach me at [protected]

The Installation of the Electrical Service Distribution Box at 202 Pebble Creek Drive in Ozark Alabama fails to meet both standards of workmanship and code requirements.

The haphazard and helter-skelter installation of this unit is an eyesore both to myself and my neighbors.

The digging also removed my surface survey stakes and I can not locate the iron pin.

There is a power pole behind my house, and it is leaning rather badly. Now, when we bought this house and remodeled it over 7 years ago the lines were removed for the demolition and after we had finished remodeling the Alabama power company had to come and reattach the same lines to my house. It wasn't quite as tight then as it is now, but it was still leaning badly. I had made several complaints to Alabama Power over the years and this situation keeps getting worse. I am told they have put in a service ticket and it will be taken care of, only to find out that apparently they can't find their own damn pole, and it is directly behind my power meter about 30 feet away. This is going to cause some serious problems when it either rotten or falls altogether.

Cimplaint! ALABAMA POWER will not adequately service (fix) a warrantied refrigerator. I am so disappointed and frustrated besides feeling unappreciated. I have been a customer for over forty years with multiple accounts and purchased many appliances from my local store. A refrigerator in my rental property has been not cooling since July. I have lost over $100 a month due to the inconvenience to the renter since that time. Being retired and on a fixed income, this hurts.
With more calls to the 800 service line and more emails than I can count, I visited our local store for help. Even their calls and emails to the those "in charge" have been unanswered. Each time a repairman is sent out, parts are replaced but nothing changes...it still won't cool. Evidently, quality of service is not of concern as much to them anymore. Note, I have been patient, pleasant, and hopeful, especially in light of COVID and Hurricane Relief efforts but it is a fact, I have been treated unfairly