American Automobile Association [AAA]
Reviews and Complaints

Done thru AAA bumber came loose took in to fix door panel said they would fix bumber again bumber came loose again David the manager said he never worked on the car we have a receipt thru AAA insurance showing they fixed car even told our AAA insurance man they never work on car that's bad when they lie even with a receipt you check with Mike from AAA Downers Grove Office

I did the AAA Club App request and waited 40 minutes before anyone even contacted me. Then they told me that it will take another 45 minutes for the tow. They also said that I will get a text message when the truck is on the way. That was seven minutes ago and still nothing telling me they are coming. What happened to AAA? This is really bad service! Seems to be all I’ve read while waiting - people complaining about the poor service and long wait times!

Recently, I was stranded in Simla, Colorado with a wrecked vehicle. I contacted AAA Colorado for sevice and expected service within a couple of hours. I NEVER RECEIVED ANY SERVICE. I contacted the colorado number and was promised a tow and a rental car but neither ever arrived. There were no services available in this town and my wife and I were stuck in a hail storm. no tow ever arrived. being stuck in the middle of nowhere and reciving AAA service in a reasibable time frame was what I expected but did not receive. I finally called my brother-in-law who lived 150 miles away and he came and picked us up. We left the car in simla at a friendly/helpful resident.

Several days later, I tried to arrange to a tow at a specified time because I had to drive 100 milles to give the tow truck driver the keys. I was told that it was impossible to arrange this. I then asked to speak to a supervisor/manager and we agreed upon an unattended tow. I drove the 100 miles and the car was delivered to the dealer in colo. springs.

please note that the hold time for answering each of my call for help and/or transfer was no less than 10 minutes and as long as 30 minutes.

Laste week, I again called AAA for help. The nozzle for the gas pump was stuck in the car. After w0 minutes on hold, I couldn 't understand the AAA employee responding to my call and she hung up on me.

Frustrated, Irritated and Aggravated does not even come close to describing my attitude toward your organization. I will not renew my decades long enrollment with AAA but find another company that can provide the service you can obviously not provide anymore.

It is now TWENTY TWO HOURS since my first call. Do you know where my tow truck is? None of your operators do!

I have been a member since 1973 and I think I deserve better than this

I just had to purchase Progressive Auto Insurance and leave AAA Auto Insurance as per my move from New Mexico to Michigan. AAA's rate is double to that of AAA and I am deeply disappointed as I've had AAA auto and home for years.

Why can't AAA in Michigan be competitive? Why must I change both my auto and home insurance provider? Why is this aspect of Capitalism so repugnant?

Progressive will not end my road membership with AAA. I feel a bit sad about the whole situation.

Kurt Hilden

Hancock, Michigan

Membership #[protected]

Received a letter of cancellation after 18 years of service and the main reason was I do not have any other services with AAA...another was what it cost them to provide roadside service to me during those years. And of course, I was told that the handbook clearly states they have a right to cancel.

The point is this...I had AAA for 18 years and this means loyalty to a company means nothing.

I have been a member for 13 years and this is only the 2nd time I called for assistance with many years between calls. I was local. My battery suddenly died after going through a carwash. I was sitting at the vacuums. I told the rep it was the battery. A hour and a half later we called our grandson to jump the car and my husband went straight to get the battery replaced. It took our grandson 5 minutes to get us going. I called to cancel the service call and that took 7 minutes. What would have happened if I had said I was not in a safe place? I know people are busy but that was way too long to wait for service. What am I paying for?

On May 14 2022 I broke down in Bow NH at 8:00 p.m. At 8:15 p.m. I called AAA for a tow home. After 5 calls (8:17 8:28 9:32 10:56 and 11:01) I was told there was no one that could help me. I advised the call center I was not at a safe place as the gas station I was at had closed leaving the area black. No one offered to call the Police. I was just left stranded. Never in my 45 years of being a member has this ever happened. I resorted to getting a nearby hotel room at a cost of nearly 200.00 as it was late at night and I had no one who could come rescue me.

On May 15 2022 I called back to see if I could get a tow and was provided with an incredible service tech. I would like to be reimbursed for the hotel room.

I had eye appointment at 9 AM at 3372 w Century Blvd Ingelwood ca90303. After waiting 30 minutes I was told to give my information and then was told that the two witness that was willing to show the Driver’s licenses she then said I had to personally know them, after 10 more mins I recorded her talking on the phone and I sat down 5 mins later she called me over to the window and asked if I was recording her I said yes do you want me to stop she said yes and I did. Then she left again and came back and told me to leave and don’t come back

AAA promised to save me on my home and Auto insurance. They gave me a fair quote on the auto , but told me it would take a while before they could quote me on the homeowners. They billed me for the first month of auto and I paid it. Then I received a bill for nearly $2500 for the home. I immediately cancelled it and was told the auto insurance would cost me almost $100 more since I was not bundling it anyone. So, I told them to cancel it. They kept on billing me and when I called to complain, the representative asked, Is my name on the bill?" Trying to be smart. Then they wanted to know who I was now getting insurance from. I told the smart guy, that that was none of his business. I got mad and said he was going to do some damage to my credit rating if I didn't pay the bill after I cancelled. They are now on my TransUnion report and refuse to take it off. I want to sue them for the stress They have caused both me and my wife. We are both seniors and have health issues. Before I take legal action, is there anyone that can help?

As of December 26, 2021, we began a new car insurance policy with AAA insurance. The agent we worked with was Chayne Johnston with AAA Missouri (). We were given an estimate of $163.23 monthly. We paid that amount in January. Suddenly, in February, Chayne told us that the underwriters didn't believe that we had held previous drivers' licenses; we had to provide our former Connecticut licenses as proof. They had more demands as well that we complied with each time. In February, our bill came stating we owed $441 +- for the monthly amount. I contacted Chayne who told me not to pay it and that his manager was actively working with the underwriter. So I didn't pay it. After receiving several more bills and continuing to contact Chayne, we finally sought out difference vehicle insurance as of March 10 and terminated with AAA of Missouri. Now they are sending a bill for $553.91 which the customer service group told me included an early termination fee. I left a voicemail two days ago for a supervisor named Darnella, who has not yet returned my call. I will not pay this amount, but I am more than happy to pay at a rate of $163.23 per month for the period between 1/28 and 3/10. They are threatening to send me to a bill collector at this time. Since I can't get Chayne or anyone else to return my calls, I do not know how to get this resolved and would appreciate any help you can give me. My car policy number is MOA [protected].

Sincerely,

Pamela J. Bursler

[protected]

[protected]@yahoo.com

5/15/2022, Bradenton Florida. Member 438 212 [protected] 8. I called in ticket 61097 for a flat tire at 4:30 this afternoon. It is now 10:23 and no service. Fortunately I was able to get the car home. What would have happened if I had been unable to get the car home? 6 hours sitting on the shoulder of an interstate highway? What am I paying Premier membership fees for?

I was going to go out, and the car would not start (check engine went on). Called for toll service to mechanic on 5/7/22 at about 6 pm was told they were on the way (never showed up or gave me a call back), after waiting and no-show I canceled for that night, and called back after 6 am 5/8/2022, Sunday Mother's Day. Waited, called, waited called, this went on all day on Mother's Day. Still waiting on Monday 5/9/2022 with no one calling me back. Explanation from service department when I called; "Working on your request." Mind you to all of this I am a disabled female senior; I need my car to move around. Thanks, AAA, for my Mother's Day No Show!

AAA #014 [protected] 5. my husband locked his keys in the car at a carwash in Dallas GA. i called aaa at 6:40 and was told it would arrive at 7:20. the 7:20 time came and went. i called back at 7:40 and was told the expected time of arrival was changed to 8:30. i was so mad. my husband called using the company phone because his phone was in the locked car. he was told they needed to close. i called aaa back at 8:13 and voiced my dissatisfaction of the level of service and asked what can i do. she said nothing then she put my back in the que without saying anything at 8:13. i stayed on hold for 8 minutes without any support. i called back and was again told the tow truck company (PBH Enterprises Inc) would call me back. i never received a call from the towing company. i called back again and again asked to speak with a manager. i stayed on hold over 10 minutes without anyone picking up. my husband finally had to call the police who brought him home at 9:06 to get a duplicate key and took him back to the closed business to get his car. i received a text at 9:16 indicating the towing company is completing another call and would arrive soon this the location. i received a call at 9:53 from another company (BR towing service (Mr. Expedito)) who said his company was just contacted by aaa to assist. he apologized for the bad service that was displayed. i appreciated this especially since his company did nothing wrong. but my husband was already home. the type of bad service displayed by aaa was very disappointing and a total failure as a company. the fact that they contracted with a company like PBH Enterprises Inc who have no regards to the lack of professionalism they display. their sloppiness and quality of work lead me to believe aaa does not care in what type of service is displayed to its clients. PHH Enterprises went over and beyond to make aaa look bad.

I called AAA on October 13, 2021 because my car would not start. It is a 2017 Jeep Compass. Shawn from DC auto replaced my battery with another one he sold and installed for $249.69. The receipt said 5 year warranty on the battery. I have a copy of the receipt that I was given. The only information on the receipt was the price and that it had a 5 year warranty. The battery itself did not have any markings on it as to model, serial#, etc.

In February 2022 the car would not start again. I had it towed to the dealership where I purchased it new. After the diagnostics performed at Lawless, it was found the battery, sold and installed by DC Auto would not hold a charge. I was given the diagnostic battery test code details as to it not holding a charge. I have that with my paperwork.

I replaced the battery in February with a new one, installed by the dealership, Lawless Jeep in Woburn.

I called Shawn at DC Auto to claim the battery was faulty and he did not give me any option except to give me another battery. I wanted a reimbursement for the price I paid for the battery and he refused.

A called AAA at 8:35pm on Sunday April 10, 2022. I discovered that I had a flat tire in my home driveway. The recording stated that a technician should arrive at 10:08pm. I followed up with another call at 10:55pm. A customer service member informed me that the record message about the arrival time was incorrect. Also that Sunday's are slow and short staffed. I was then placed on hold to see was there any status of the my service call. I was told that the company name was Champion and the technician name was David. There was no estimated time when he would arrive. I then had the service call canceled. I changed the tire myself the next day with a bad back. I've been a loyal AAA member for 27 years. I'm concerned what would have happen if I was on the road and my tire went flat or any other type of mechanical problems.

My name is Diane McKinney

My card no, 429 0095 [protected] 5

On approx. 2/5/2022, I got a flat tire. it was around 7pm.

I pulled over at 150th & Fairmont. There is a Dennys Restaurant on the block.

I pulled in that parking lot. A tow driver came. He put my spare on.

I had to repair my cracked rim before I could put tire back on.

Take my mercedes to shop. The attendee told me I have a stripped screw.

That it will have to be welded out, Or replace the disc brake. He said who

ever changed my spare, use the compressor too tight. I'm driving on a tire

with only 3 screws in it I don't feel 100% safe!

Thank you for your cooperation in this matter.

Diane McKinney

03/27/2022 - My vehicle overheated and needed to be towed to our mechanic.

Starting at 11:50 am, I started my very frustrating and unsuccessful request for AAA roadside assistance. Several calls, text requests and emails proved to be an awful, emotional day for me. I have limited mobility. No one seemed to care about my situation. Several times I was told a tow truck would be coming for me. However, by 5:05, no tow and no return calls from anyone at AAA. What does it take to help out AAA member. What does it take to have anyone at AAA give a crap about ensuring the safety of it's members when it comes to roadside assistance.

The personal cost of the tow by a private company on Sunday was $250.00. Money that I set aside to buy groceries. Instead, I had to use that money to pay for a tow that should have been provided by AAA.

DB290545 - Attached you see the latest email from my current Claims representative. The facts are I was given just a few days, via email, before I was email notified of the Michigan Reform Change and what AAA Claims expected. For over 15 years I have been receiving Medical Massage, covered by AAA due to an auto accident 3/12/1993. I was told "No Option" under the Michigan Reform for email or fax, MAIL IN. So my therapist did to the address given by Christie Pierce, in November, again in January, no answer. Angel Morris was her replacement. We have head several exchanges and I updated anything she wanted. She gave me the mail address. March 24, 2022, I asked once again if they had gotten anything. She replied "no." In addition, gave me the address again. So I wrote, this will be I believe the 3rtd or even fourth time, how will I know they got it? Do I send it COD? She replied, "No" and then said email it. What? I specifically asked in July. Obviously, I am in pain and frustrated to the max cause I do not have the money to dish out anymore cause I've been charging it. Her rebuttal was plain out rude. Attached you will see her , "Hello, " very unprofessional email. Closed Head Injury and all, I am not only upset with the entire thing and certainly didn't need to be disrespected. I just thought AAA should know and perhaps could suggest how to deal. I live in Texas now. When I moved to NY it wasn't an issue but no one in Texas takes Auto Claim. I looked. I had my physical look. (I cannot attach the email to this, please send me an email I can forward this too)