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American Automobile Association [AAA]

American Automobile Association [AAA] review: Violation of state law regarding employees

M
Author of the review
2:43 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

Friday, 6 sept '23 (sent @ 11:30 am/hrs):

I am edward grant sotelo, with both home owner and auto insurance policies with your folsom aaa office. I have been (for over a month), ostracized, ignored, and pressured to go to another office (per toni, mackinnon's recorded comments this morning), due to my inability to get "vincente toriz to assist me with my updated insurance matters and the managers (jon berglund, branch manager's refusal to even speak one word to me when I introduced my self and advised him of my issues (he refused to stand, me using a cane, 100% disabled, elderly, 25 year veteran (mexican american). This manager is a racist against me! Today, I followed up on my emails sent yesterday and voice mail message left for toni mackinnon (per her advice on 27 sept), who did not want to assist me (said she read my email and got my voice mail, but"too busy" during internal training to assist me). Told me to go to another branch? I sent email advising I would file a formal complaint of misconduct and pursue with the calf. Eeoc office for discriminatory prractices. Contact me today, to avoid litigation.

Desired outcome: NEW, AGENT ASSIGNED IMMEDIATELY (HAVE PAPERWORK COPIES SHOWING I MADE CHANGE ON 20 SEPT 2023, BUT NO CURRENT AGENT TO ASSIST UNTIL MAY 2024???

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  1. American Automobile Association [AAA] Contacts

  2. American Automobile Association [AAA] phone numbers
    +1 (800) 222-4357
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    Financial Services
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    Insurance Sales
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    Motor Club Insurance Company
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    Travel Services
    +1 (855) 222-7879
    +1 (855) 222-7879
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    Website Support
    +1 (407) 444-4240
    +1 (407) 444-4240
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  3. American Automobile Association [AAA] emails
  4. American Automobile Association [AAA] address
    1000 Aaa Dr., Heathrow, Florida, 32746, United States
  5. American Automobile Association [AAA] social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 18, 2024
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American Automobile Association [AAA] Category
American Automobile Association [AAA] is ranked 1 among 66 companies in the Transportation and Vehicles category