American Car Center
Reviews and Complaints

My wife and I purchased a vehicle, 2013 Ford Escape on October 2019. Within 3 days, the vehicle has check engine light on with the reading of low on coolant and started overheating. I made contact with manager who told me to take it to only to one of the 2 places on the paperwork. Went to the first place and was told it'll be 3 weeks before they can even look at it. The shop was completely empty of any vehicles. So, we went to the second place to where they kept the vehicle for almost 5 hours. After the first 3 hours, I went back to the shop and watch through the big glass in the waiting room for two hours just to see the man sitting in that shop with his wife and kids eating lunch. Finally was told all it need was a little coolant and it was good to go. After 2 more days has passed, the vehicle has done nothing but overheating and unusual weird sputtering in either the motor or transmission. I have for the past month call the company's warranty office and left numerous messages with no avail of anybody calling us back. I really want a full refund on down payment including all payments made including insurance we paid on it as well as my wife's losing income.

It seems like every time I call to make a payment or discuss a payment I have a different sales rep every time and I can call anybody to make a payment but if I have any other questions or any other complaints I have to wait until my sales rep contacts me and my sales reps never ever contact me or when I tried to contact them they are never there I am late on a payment and I have been trying to get a hold of someone for over a week now it just seems like nobody is ever there to answer any questions I have And there is always a different sales rep that has over my loan every week or every day it seems like I just feel communication is terrible with American car center

I went to american car center and obtain a vehicle thinking I was buying it only to find out I was leasing it. The price for my car is 26, 000 and I have been trying to trade it in but the leasing company wont give me the correct payoff amount. I dont want to be stuck with this car so what should i do. I am trying to do the right thing but wasting money on a lease vehicle is not what o want to do. Please email me at [protected]@gmail.com

I have a complaint I would like you guys to know about. In the contract it stated that I pay you guys every two from my paycheck not when I get pay an extra week from my job that is not in the contract. I also got me a lawyer to review my case so you guys will be hearing from my lawyer in a couple of weeks. You are just taking an extra payment that I don't have to pay for.

my. name is Carlos de la Cruz martinez I have 2 months waiting for an Answer from you first the transmission was damaged and then the same day delivered that same day the engine was damaged I have been dealing with you since they told me not to pay because they were waiting for the decision To change it, they told me to wait until I damaged my credit. I am very upset with the co-corporation and I do not want to enter into legal terms. Social security are [protected] I can't wait any longer I'll call the news here in Tampa and I don't want to get to those situations please do your job is not just 2 months walking to work. Thank you

To Whom It May Concern, My name is Diane Edmond and I have an account with you all. I'm writing you to inform you that if the harassment and threats to disable my car at anytime don't stop I will be contact legal assistance. You all have not once but numerous times stated that my contract that I have is incorrect but I have never signed or received another contract. I made my first payment that I was suppose to pay on June 29, 2019 on the the 28th of June with my account representative at that time which was Brian or Brent. Now I'm been harassed by you all and being told my car will be disable if I don't make another payment that was due for May which was told by me and as of my contract was never due in May. I will be attaching a copy of my contract and whatever else I have to show you all the proof. Now if the calls and threats don't stop I will also be suing for that as well. Because I have 2 children and me and my husband both have jobs to make it too everyday and now with y'all threatening to disable our car that is making us stress about driving the car. Thanks Diane & Shannon Edmond

Ever since I have been dealing with American Car Center/American Financial (ACC/AF) its been the most unprofessional experience ever. I purchased a 2014 Chevy Malibu from the Covington Pike location March 2018 with the Salesman Andy. ACC/AF is not honest about what they are getting people into. They prey on people with little to no credit and are only concerned with getting people's money. I put $2000 down but still had to pay an additional $500 before my bi-weekly payments of 236.02 started. Shortly after I got the car, I accepted a new job being paid semi-monthly. After I informed my account rep at the time (Dewayne) of my new pay schedule along with my offer letter that he requested he states that they don't have a process to change the due dates and had the nerve to suggest that I just pay the late fees on the weeks that my payment is not due. I even tried to double up on my payments because I felt like bi-weekly payments are unnecessary. I paid $463 for 3 months until I realized my due date were still jacked up. I paid on a Friday (2 payments of 236.02 = $463) and on my receipt it said my next payment is due the very next Friday. I called Dewayne for some explanation and he tells me even if you double up on payments you're still not paying monthly. He says accounts are paid every 14 days, so if you do make a double payments you're only paying it up 28 days... In addition to this, when I first attempted to trade the car in after a year I was informed by ACC that the contract is actually a lease not a loan. Meaning, once the set amount of payments are made to satisfy the lease I could either give the car back and walk away or pay a $3400 residual for the title. If this was explained before I signed the contract I would have never given them by business. This company needs to be exposed. I will send this story are direct all local media and news to the other horror stories people have encountered by doing business with this dishonest company.

I have had my vehicle since March and have had problems every since. Nobody will help was told to keep driving the vehicle no until it gets worse! Take in mind it keeps trying to cut off. I have a 3 year old and if me and child get into a car accident because of this matter. I am suing because this damn ridiculous! I wish I never got a car from there!

Absolutely the worst customer service EVERR ...warranty do not EVER ANSWER THE PHONE AND IF YOU DO LEAVE A VOICE MAIL THEY STILL DO NOT GET BACK TO YOU .MY CAR BEEN OUT OF SERVICE FOR ABOUT 2 months trying to get in contact with them even the people at the car lot is unable to reach them my WHOLE EXPERIENCE WITH THEM HAS SUCK all I have got since day one is lies and incorrect information and bs I ABSOLUTELY HATE IT AND WOULDN'T DARE RECOMMEND THIS PLACE EVER.

I moved and have been trying to get a new tag. I have been given the run around by Krystal Hart and other representatives in this company in Tennessee. I sent emails to Krystal Hart requesting necessary information. After no response back I sent a follow up email. Krystal Hart said that she was still waiting on a reply. I called American Car Center Friday to inquire more and was told that I couldn't speak to a manager. I stated that I was following the contract in requesting a new tag. The representative said there was nothing that could be done despite the contract. The representative stated that I would be transferred to another department then the phone disconnected. I tried to call back two or three times more but no luck in reaching help. I was angry at that point. I called American Car Center in Mississippi to speak with a manager. I explained my situation stated that what was going on was unprofessional. He told me I needed to talk to my case manager and I did. The case manager stated she didn't know I was requesting a new tag because no one else in the company has notified her. I have more to add.

Service department is horrible, my transmission went bad, I was told that I would need to pay 50% of the repairs before they can begin working on the car, not only that I also have to pay car note. Now that I paid the up front costs these people still haven't attempted to fix it. The service department has a lot of lazy people sitting around collecting checks.