American Home Shield [AHS]’s earns a 1.2-star rating from 1372 reviews, showing that the majority of homeowners are dissatisfied with home warranty service.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
What Piece of mind, only Headaches!
I have been with AHS for over 7 years. I absolutely hate the Tur money monthly, but when you file a claim, its "HELL" to deal with them! they send companies to your home, and do not care what services these contractors provide to their customer! I am still waiting for the check for my water heater. I'm a gold member and the contractor they send for my water heater is charging mean additional 540.00 plus the 100 $ for them to come and tell you they cannot fix it, and the $540 is my out-of-pocket cost, to replace the water heater. I read the contract, there is nowhere in the contract that we have to pay additional out of pocket cost! My plan started out as little as $45. a month, to 55. to $72.00 a month! IM PAYING THIS COMPANY FOR ONLY HEADACHES, NOT PIECE OF MIND!IM SHOPPING FOR NEW INSURANCE AND BELIEVE ME I WILL CANCEL THEM IN A HARD BEAT! AND EVERYTIME YOU CALL, YOU SPEAK TO THE SAME PERSON, WITH DIFFERENT NAMES! THEY ARE LIARS! a water heater drip pan cost for a 20gallon cost 412.00, THE CONSTRUCTION COMPANY IS CHARGINGME $75.00.
Recommendation: PLEASE SHOP AROUND FOR BETTER COVERAGE AND MAKE SURE YOU KNOW AHEAD WHAT IS COVERED AND WHAT OUT OF POCKET COST DO YOU HAVE!
Nothing get fixed
It is very interesting that you would ask how’ d we do when you have done nothing on the last 2 repair requests.
The 1st one our air conditioner you replaced you replaced in 2021 failed it took 7 days during the worst heat wave in recent history for a technician to come out and tell me he need parts, and it could be seven to 10 more days to get them. He showed me pictures of what he found. A dusting of mold on the the inside of the air box, a ruptured coil (he and 2 other AC companies said this was a chronic problem with Lenex units). YOU twisted it into mold attack ruptured the coil and burnt up the fan motor, making it my fault and my expense. According to N.A.C.E. (National Association of Corrosion Engineers), DOES NOT corrode Aluminum, so it was a faulty system you sold me, the motor failed due to the leak causing a freeze up because of the leak, but when it burnt up it was a catastrophic failures of the motor windings that literally melted the wiring and associated plugs, this should have tripped the beakers on the unit, but did not, so your contractor did not wire it correctly (I have 35 years of electrical experience with a major Petrochemical company repairing electrical failures), this could have cause a fire. So, with all this information along with my wife and dogs suffering from the heat I purchased a new unit costing $14,000, your company had no since of urgency, your company was dragging out every decision and you company was trying anything to put the onus on me. When you chose the unit and installed it.
2nd during the same time frame my wash machine that you replaced with you brand around 2020 – 2021 to the best of my recollection, has the water flow sensor fail, the AE tech comes out said he ordered parts and he would be back in 2 weeks to fix it, then the appointment was canceled because the part were on back order, 2 weeks later now they can’t get them. When you order parts if you talk to the distributor, they will tell you if they have or they can’t get them, it does not take a month to find out!
I have talked to 6 of you people on the phone and told anything to get me off the phone all telling me over the 2 weeks that it would 1 to 2 business, I’ll call you back later today, then I ask to get a supervisor to call me who did not even look at the notes before trying to push me off. So how’d we do? I’ve paid you $2,225.11 over the last year, you have cost me Thousand more to and still you have not fixed anything, but you still take my money.
Recommendation: Anyone Else
It is very interesting that you would ask how’ d we do when you have done nothing on the last 2 repair requests.
The 1st one our air conditioner you replaced you replaced in 2021 failed it took 7 days during the worst heat wave in recent history for a technician to come out and tell me he need parts, and it could be seven to 10 more days to get them. He showed me pictures of what he found. A dusting of mold on the the inside of the air box, a ruptured coil (he and 2 other AC companies said this was a chronic problem with Lenex units). YOU twisted it into mold attack ruptured the coil and burnt up the fan motor, making it my fault and my expense. According to N.A.C.E. (National Association of Corrosion Engineers), DOES NOT corrode Aluminum, so it was a faulty system you sold me, the motor failed due to the leak causing a freeze up because of the leak, but when it burnt up it was a catastrophic failures of the motor windings that literally melted the wiring and associated plugs, this should have tripped the beakers on the unit, but did not, so your contractor did not wire it correctly (I have 35 years of electrical experience with a major Petrochemical company repairing electrical failures), this could have cause a fire. So, with all this information along with my wife and dogs suffering from the heat I purchased a new unit costing $14,000, your company had no since of urgency, your company was dragging out every decision and you company was trying anything to put the onus on me. When you chose the unit and installed it.
2nd during the same time frame my wash machine that you replaced with you brand around 2020 – 2021 to the best of my recollection, has the water flow sensor fail, the AE tech comes out said he ordered parts and he would be back in 2 weeks to fix it, then the appointment was canceled because the part were on back order, 2 weeks later now they can’t get them. When you order parts if you talk to the distributor, they will tell you if they have or they can’t get them, it does not take a month to find out!
I have talked to 6 of you people on the phone and told anything to get me off the phone all telling me over the 2 weeks that it would 1 to 2 business, I’ll call you back later today, then I ask to get a supervisor to call me who did not even look at the notes before trying to push me off. So how’d we do? I’ve paid you $2,225.11 over the last year, you have cost me Thousand more to and still you have not fixed anything, but you still take my money.
American Home Shield [AHS] Complaints 1350
Repair of refrigerator/freezer
My name is nataliya coulter. I signed a service plan agreement with ahs this past august. On october 2, 2023, i called in a service request for my refridgerator/freezer, as the internal temperature inside both was fluctuating up and down on a random basis. Our ice was melting in our ice maker. Ahs sent out a contractor with a local company. The technician...
Read full review of American Home Shield [AHS]Repairs for the broken ac unit
They have lied about using our personal ladder and going up into our attic and diagnosing a problem with our AC blower motor. AHS is evading having to use a repair company who will make the repairs without us having to install an attic extension ladder. On 11/21/2023 around 9AM , All American Services of GA was at our residence and used our ladder to...
Read full review of American Home Shield [AHS]Water heater
My water heater busted in my attic so I did everything in my power to stop water from collapsing so I disconnected it and moved it to the side to dry everything out. I called American Homeshield to get a technician out so I can get a replacement. The technician came out took pictures of it disconnected and my claim was rejected. I got ahs to get me a 2nd opinion which they did but Will not accept it or even look at it to see that this water heater is defective from regular use as it was installed in 2007. I saved ahs quite a bit of money by disconnedting it and now I will have to replace it on my dime. What a crock.
Claimed loss: my replacing the water heater at my expense
Desired outcome: I want my water heater replaced as per my contract with American Homeshield.
Confidential Information Hidden: This section contains confidential information visible to verified American Home Shield [AHS] representatives only. If you are affiliated with American Home Shield [AHS], please claim your business to access these details.
Plumbing
Poor service. Have been dealing with a plumbing problem since the beginning Nov. This is the second company you sent out. The plumbing problem is easy, its the service from the plumbing company that's a problem. Had to tell my company that was coming for the Holiday that they could not stay here because my bathroom sink, and kitchen n faucet needed to be fixed. I have been pretty patient with all of this, but that is wearing thin. My contact phone numbers are 386405.-2465 or [protected]. email is [protected]@yahoo.com . Th plumbing company's name is home choice services. My name is Francs Vouvakis. I am very disappointed in your service. Your response as soon as you can will be appreciated/ Thank you!
Desired outcome: I appreciate a response..
Dispatch: #261447928 Requested: 08/20/23
Repair ticket was opened in AUGUST and it's still not fixed. The repair company have been out to my house 7 times. I complained to AHS and now the repair company CLOSED THE TICKET (while item is still broken!) and started a new one. I've been told by 2 repairman with AZA Appliance that they've been unable to find replacement parts as the cooktop is now...
Read full review of American Home Shield [AHS]Plumbing/service contractor
I found a claim on Nov.13,2023 for leaking facet and knobs. I was schedule for service on Nov 16th and once the repairman made it to my mother's house and went into the bathroom to see the issue, he told my brother that he wasn't going to touch it because whoever did it back in June should have done the job right. I spoke with AHS on several occasions about the issue and they claim they are trying to reach out to the contractor about the issue. my mother has been with AHS over 20 years and the service they are providing is unacceptable to me or anyone who has invested money in AHS home warranties. They have no problem with taking taking your monthly payments or deductible for work that needs to be performed. I've been trying to get issue resolved since Nov.21st and here it is Nov.30th. I've been getting the runaround ever since. All I'm asking for the problem to resolved.
AHS American Home Shield aka Frontdoor - read before buying!
Name is confusing, isn’t it? But that’s not the only thing… I have been with the Shield for more than 2 years, used the service multiple times and I have some serious comments/information for those who want to know. For all your in-home repairs, the company pulls from their pool of contractors and assigns them to you. You have no choice in the matter...
Read full review of American Home Shield [AHS]Service
I have had AHS for over 1 yr and convinced my neighbor to switch from Prime to AHS and she did.
Her Contract# [protected].
She called to schedule a A/C Check and was told "we can't locate a service at your location, you find one, schedule and we will give you a $100 Credit."
This is not why we signed up for AHS. The job to find a service provider is AHS not us.
When I called AHS to complain and find out why, etc., I got the same excuse. AGAIN, this is not why we signed up for AHS.
I want someone to check into this issue and get it resolved asap.
I am very unhappy and angry that I convinced a friend to cancel her service with Prime and go over to AHS.
Also, please advise why my friend, with the same contract, is paying a lot less and was given a monthly credit of $12.50.
I do not have this credit AND I ALSO DID NOT GET THE $25.00 Referral Refund.
My Acct# is [protected]
Thank you.
Maria Miranda Smith
Desired outcome: Get these issues resolved asap. I am considering filing a BBB complaint and even cancelling.
Dispatch: #280277288 Requested: 10/24/23 (Microwave Oven)
I am asking for AHS to replace my microwave. It has been nearly a month waiting to get my microwave repaired. The technician even stated it was sparking. I do not and I repeat DO NOT WANT MY HOUSE TO BURN DOWN! All because Sears can't do right by the repairs. I have waited weeks for them and when they did send the parts, they were old and damage. Now I am...
Read full review of American Home Shield [AHS]Wall heater needs servicing and I have been waiting for over 3 weeks
My toytomi Laser 730 Wall Heater that was replaced back in 2019 by AHS needs servicing. Every technician that comes says they do not work on this unit. I filed a claim 10-31-2023 for a technician to come out and R.E.D. S mechnanical came out but say they do not work on these units. When I called, I explicitly asked them to make sure the company works on...
Read full review of American Home Shield [AHS]Claim # 427RSCI
Hello, Today's date: 11/14/2023 Outside authorization was granted for us to get our automatic garage door fixed. AHS Authorization #: 427RSCI Invoice#: 6754 Amount: $421.00 Date: 05/18/2023 Not authorized: Invoice #6755 Amount: $70.00 Date: 05/18/2023 Both invoices were submitted by us to AHS. In addition the company that performed the service also...
Read full review of American Home Shield [AHS]Fraudulent warranty contract
American Home Shield (AHS) supplied a contract they were not willing to uphold. Charged me a premium of $35 above regular price with notes attached regarding "customer wants three additional pool equipment warrantied" . This was a transfer from their sister company One Guard. Told One Guard would not transfer if my three specific pool pumps were not covered...
Read full review of American Home Shield [AHS]service not allocated to the repair company
I want the ceo of the company to contact me to understand what is going on with the company.I called on Monday November 5thto have my fuel oil furnace serviced and today is Friday November 10th still no repair so I will have a non functioning furnace all week and more? Im not sure what climate you live in but I relayed this message in each call I made that...
Read full review of American Home Shield [AHS]American home shield washer and dryer
I am writing to express my extreme dissatisfaction with the recent service provided by American Home Shield regarding the repair of my washer and dryer. The prolonged and frustrating experience I've had is unacceptable and calls into question the value of the services you offer. I submitted a repair request for my washer and dryer more than three week...
Read full review of American Home Shield [AHS]We went through the hottest part of summer with no air conditioning.
We have been without air conditioning since August 26th of this year. We have had several visits from All Zone in Madera California but still nothing. We have called American Home Sheild customer service line so many times we know the number by heart but nothing. We get apologies and canned responses which we also know by heart. We received an email...
Read full review of American Home Shield [AHS]Air conditioner repair
in July the downstairs air conditioning unit stopped cooling. AHS sent out two vendors who were both here for 5 min max stating that someone bent a coil on the outside unit and that's why its not functioning. We never touched the unit in 20 years. I called out Marc Wilmer Air and Heating and they did a leak test and found that 1. the outside coil was NOT bent 2. the condenser in the attic was leaking and needed to be replaced. They replaced it, added freon and the unit is now functioning. I want to be reimbursed for the $1500 AC max on my policy due to the unit malfunctioning and being the cause of the AC not working.
Please respond within 72 hours or I will escalate to the Better Business Bureau and/or small claims court.
Sincerely, Karen Doty
[protected]
Claimed loss: $4500 repair
Desired outcome: Reimbursement of the $4500 repair bill
LG Service to my home 2023- reimbursement demand notice for Service
AHS had instructed me to call an LG Rep to repair my refrigerator. AHS at the time I was contracted with your company I was told they would not be for anything that still is in warranty with LG. This is not acceptable...Both the compressor and related costs roughly 600$ was charged to me and not to AHS. The extended 5 year warranty I had with ended in 2022...
Read full review of American Home Shield [AHS]Zline oven
Been dealing with this oven issue since April 2023, it is now November 1923. There was a carbon monoxide recall zline had a company come out and fix it, since then the oven only cooks from the bottom and never cooks. Anything on the top, example 3 hours to cook two chicken breasts I have had multiple companies come out through American home shield explaining they cannot fix the line. Had AAA home services out three times even explained to a representative at American home shield that they do not work on the line. I have been going back-and-forth with American home shield. Their notes are all screwed up. They’re saying it’s a cooktop when it’s the oven they’re saying they send me the escalation. Nobody knows what the heck is going on. We have been with them for years and years probably a good 25 years and have never had such a problem with so many people example, escalation department, Allison, Hazel, Melanie.
Plumbing
I've been with AHS for many years. I had emergency that came up in my main bathroom shower/tub pipe faucet leaking. We tried to stop the leak but was unsuccessful. If you put in a service request, it takes days for someone to come out. This couldn't wait, so, we called someone to come out to fix the problem. The bill was a little over $1400. I called AHS and they said submit the bill by email, they will look it, and I would be reimbursing the amount and subtract the $100 service fee. Well, found out today that Iam not going to get a reimbursement. So, I cancelled my contract. I had problems with AHS in the past not fixing the problem or getting a replacement/new item. I am no longer and never be a client with this company again. This is a scam.
Furnace stopped working 10-24-23
Like many here, have been a loyal customer for many years, and usually every device has been fixed, and fairly quickly. Not this time. On the 24th of October, noticed our heat wasn't coming on. Could hear the "click" when you turned the thermostat up. Went up to attic, heard sounds like the gas furnace was coming on, but , no heat. Fan still works. Even...
Read full review of American Home Shield [AHS]About American Home Shield [AHS]
1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.
2. Navigating to the complaint form: Locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with American Home Shield. Make it specific and clear, such as "Delayed Service Response from American Home Shield" or "Unresolved Billing Issue with AHS".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience with American Home Shield. Include key areas such as customer service interactions, timeliness and quality of service, clarity and accuracy of contract terms, billing and charges, or any other specific issues you faced. Mention any transactions with the company, including dates and reference numbers if available. Clearly describe the nature of the issue, the steps you took to resolve it, including any communication with AHS, and the company's response or lack thereof. Explain how this issue has personally affected you, whether it's through financial loss, stress, inconvenience, or property damage.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence, contracts, receipts, or photographs. Be cautious not to include sensitive personal information that could compromise your privacy or security.
6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred due to the issue with American Home Shield. In the 'Desired Outcome' field, clearly state what resolution you are seeking, whether it's a refund, repair, apology, or any other specific action from the company.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is factual and that your desired outcome is realistically achievable and clearly stated.
8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for review and publication.
9. Post-Submission Actions: After submitting your complaint, check back regularly on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or potentially from American Home Shield itself, so it's important to stay informed about the progress of your complaint.
Overview of American Home Shield [AHS] complaint handling
-
American Home Shield [AHS] Contacts
-
American Home Shield [AHS] phone numbers+1 (800) 735-4663+1 (800) 735-4663Click up if you have successfully reached American Home Shield [AHS] by calling +1 (800) 735-4663 phone number 0 0 users reported that they have successfully reached American Home Shield [AHS] by calling +1 (800) 735-4663 phone number Click down if you have unsuccessfully reached American Home Shield [AHS] by calling +1 (800) 735-4663 phone number 0 0 users reported that they have UNsuccessfully reached American Home Shield [AHS] by calling +1 (800) 735-4663 phone numberFor Real Estate Professionals+1 (888) 682-1043+1 (888) 682-1043Click up if you have successfully reached American Home Shield [AHS] by calling +1 (888) 682-1043 phone number 1 1 users reported that they have successfully reached American Home Shield [AHS] by calling +1 (888) 682-1043 phone number Click down if you have unsuccessfully reached American Home Shield [AHS] by calling +1 (888) 682-1043 phone number 0 0 users reported that they have UNsuccessfully reached American Home Shield [AHS] by calling +1 (888) 682-1043 phone number100%Confidence scoreWarranty Services+1 (800) 858-1922+1 (800) 858-1922Click up if you have successfully reached American Home Shield [AHS] by calling +1 (800) 858-1922 phone number 0 0 users reported that they have successfully reached American Home Shield [AHS] by calling +1 (800) 858-1922 phone number Click down if you have unsuccessfully reached American Home Shield [AHS] by calling +1 (800) 858-1922 phone number 0 0 users reported that they have UNsuccessfully reached American Home Shield [AHS] by calling +1 (800) 858-1922 phone numberCustomer Support
-
American Home Shield [AHS] emailssupport@ahs.com100%Confidence score: 100%Supportmediacenter@ahs.com100%Confidence score: 100%Media inquiries
-
American Home Shield [AHS] address860 Ridge Lake Blvd, Memphis, Tennessee, 38120, United States
-
American Home Shield [AHS] social media
-
Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 15, 2024
Most discussed complaints
Insurance fraudRecent comments about American Home Shield [AHS] company
Ac repair.Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
We have received your comment. Thank you!