American Home Shield [AHS]
Reviews and Complaints

Literally use any company but this one. Once in a great while, if you have a non - emergency appliance break and they cover it, sure, you'll justify the absolutely deplorable customer service and spending half of your life on the phone or online chat with these completely incompetent human beings. Other than that - you will rip your hair out wondering why you give this company A CENT of your money.

It's 26 degrees in Parker, Colorado. I have been without heat since yesterday morning at 2AM. I filed a service request with AHS and was told it was "expedited" and to wait four hours and if they couldn't get a vendor out by then, I would get outside approval. I don't know if no one there knows how to do math, but it's been 30 hours - our home is 50 degrees, I am pregnant and we have no heat. I just called them again and was told "wait 4 more hours". No joke, I can't even make this idiocy up! I am about to get an outside vendor, eat the cost, file a BBB complaint, FTC complaint and take them to small claims court.

Just trust me - you do NOT want to go this route. Save yourself the headache!

I have been with AHS for over 7 years. I absolutely hate the Tur money monthly, but when you file a claim, its "HELL" to deal with them! they send companies to your home, and do not care what services these contractors provide to their customer! I am still waiting for the check for my water heater. I'm a gold member and the contractor they send for my water heater is charging mean additional 540.00 plus the 100 $ for them to come and tell you they cannot fix it, and the $540 is my out-of-pocket cost, to replace the water heater. I read the contract, there is nowhere in the contract that we have to pay additional out of pocket cost! My plan started out as little as $45. a month, to 55. to $72.00 a month! IM PAYING THIS COMPANY FOR ONLY HEADACHES, NOT PIECE OF MIND!IM SHOPPING FOR NEW INSURANCE AND BELIEVE ME I WILL CANCEL THEM IN A HARD BEAT! AND EVERYTIME YOU CALL, YOU SPEAK TO THE SAME PERSON, WITH DIFFERENT NAMES! THEY ARE LIARS! a water heater drip pan cost for a 20gallon cost 412.00, THE CONSTRUCTION COMPANY IS CHARGINGME $75.00.

It is very interesting that you would ask how’ d we do when you have done nothing on the last 2 repair requests.

The 1st one our air conditioner you replaced you replaced in 2021 failed it took 7 days during the worst heat wave in recent history for a technician to come out and tell me he need parts, and it could be seven to 10 more days to get them. He showed me pictures of what he found. A dusting of mold on the the inside of the air box, a ruptured coil (he and 2 other AC companies said this was a chronic problem with Lenex units). YOU twisted it into mold attack ruptured the coil and burnt up the fan motor, making it my fault and my expense. According to N.A.C.E. (National Association of Corrosion Engineers), DOES NOT corrode Aluminum, so it was a faulty system you sold me, the motor failed due to the leak causing a freeze up because of the leak, but when it burnt up it was a catastrophic failures of the motor windings that literally melted the wiring and associated plugs, this should have tripped the beakers on the unit, but did not, so your contractor did not wire it correctly (I have 35 years of electrical experience with a major Petrochemical company repairing electrical failures), this could have cause a fire. So, with all this information along with my wife and dogs suffering from the heat I purchased a new unit costing $14,000, your company had no since of urgency, your company was dragging out every decision and you company was trying anything to put the onus on me. When you chose the unit and installed it.

2nd during the same time frame my wash machine that you replaced with you brand around 2020 – 2021 to the best of my recollection, has the water flow sensor fail, the AE tech comes out said he ordered parts and he would be back in 2 weeks to fix it, then the appointment was canceled because the part were on back order, 2 weeks later now they can’t get them. When you order parts if you talk to the distributor, they will tell you if they have or they can’t get them, it does not take a month to find out!

I have talked to 6 of you people on the phone and told anything to get me off the phone all telling me over the 2 weeks that it would 1 to 2 business, I’ll call you back later today, then I ask to get a supervisor to call me who did not even look at the notes before trying to push me off. So how’d we do? I’ve paid you $2,225.11 over the last year, you have cost me Thousand more to and still you have not fixed anything, but you still take my money.

My water heater busted in my attic so I did everything in my power to stop water from collapsing so I disconnected it and moved it to the side to dry everything out. I called American Homeshield to get a technician out so I can get a replacement. The technician came out took pictures of it disconnected and my claim was rejected. I got ahs to get me a 2nd opinion which they did but Will not accept it or even look at it to see that this water heater is defective from regular use as it was installed in 2007. I saved ahs quite a bit of money by disconnedting it and now I will have to replace it on my dime. What a crock.

Poor service. Have been dealing with a plumbing problem since the beginning Nov. This is the second company you sent out. The plumbing problem is easy, its the service from the plumbing company that's a problem. Had to tell my company that was coming for the Holiday that they could not stay here because my bathroom sink, and kitchen n faucet needed to be fixed. I have been pretty patient with all of this, but that is wearing thin. My contact phone numbers are 386405.-2465 or [protected]. email is [protected]@yahoo.com . Th plumbing company's name is home choice services. My name is Francs Vouvakis. I am very disappointed in your service. Your response as soon as you can will be appreciated/ Thank you!

I found a claim on Nov.13,2023 for leaking facet and knobs. I was schedule for service on Nov 16th and once the repairman made it to my mother's house and went into the bathroom to see the issue, he told my brother that he wasn't going to touch it because whoever did it back in June should have done the job right. I spoke with AHS on several occasions about the issue and they claim they are trying to reach out to the contractor about the issue. my mother has been with AHS over 20 years and the service they are providing is unacceptable to me or anyone who has invested money in AHS home warranties. They have no problem with taking taking your monthly payments or deductible for work that needs to be performed. I've been trying to get issue resolved since Nov.21st and here it is Nov.30th. I've been getting the runaround ever since. All I'm asking for the problem to resolved.

I have had AHS for over 1 yr and convinced my neighbor to switch from Prime to AHS and she did.

Her Contract# [protected].

She called to schedule a A/C Check and was told "we can't locate a service at your location, you find one, schedule and we will give you a $100 Credit."

This is not why we signed up for AHS. The job to find a service provider is AHS not us.

When I called AHS to complain and find out why, etc., I got the same excuse. AGAIN, this is not why we signed up for AHS.

I want someone to check into this issue and get it resolved asap.

I am very unhappy and angry that I convinced a friend to cancel her service with Prime and go over to AHS.

Also, please advise why my friend, with the same contract, is paying a lot less and was given a monthly credit of $12.50.

I do not have this credit AND I ALSO DID NOT GET THE $25.00 Referral Refund.

My Acct# is [protected]

Thank you.

Maria Miranda Smith

in July the downstairs air conditioning unit stopped cooling. AHS sent out two vendors who were both here for 5 min max stating that someone bent a coil on the outside unit and that's why its not functioning. We never touched the unit in 20 years. I called out Marc Wilmer Air and Heating and they did a leak test and found that 1. the outside coil was NOT bent 2. the condenser in the attic was leaking and needed to be replaced. They replaced it, added freon and the unit is now functioning. I want to be reimbursed for the $1500 AC max on my policy due to the unit malfunctioning and being the cause of the AC not working.

Please respond within 72 hours or I will escalate to the Better Business Bureau and/or small claims court.

Sincerely, Karen Doty

[protected]

Been dealing with this oven issue since April 2023, it is now November 1923. There was a carbon monoxide recall zline had a company come out and fix it, since then the oven only cooks from the bottom and never cooks. Anything on the top, example 3 hours to cook two chicken breasts I have had multiple companies come out through American home shield explaining they cannot fix the line. Had AAA home services out three times even explained to a representative at American home shield that they do not work on the line. I have been going back-and-forth with American home shield. Their notes are all screwed up. They’re saying it’s a cooktop when it’s the oven they’re saying they send me the escalation. Nobody knows what the heck is going on. We have been with them for years and years probably a good 25 years and have never had such a problem with so many people example, escalation department, Allison, Hazel, Melanie.

I've been with AHS for many years. I had emergency that came up in my main bathroom shower/tub pipe faucet leaking. We tried to stop the leak but was unsuccessful. If you put in a service request, it takes days for someone to come out. This couldn't wait, so, we called someone to come out to fix the problem. The bill was a little over $1400. I called AHS and they said submit the bill by email, they will look it, and I would be reimbursing the amount and subtract the $100 service fee. Well, found out today that Iam not going to get a reimbursement. So, I cancelled my contract. I had problems with AHS in the past not fixing the problem or getting a replacement/new item. I am no longer and never be a client with this company again. This is a scam.