American Home Shield [AHS]’s earns a 1.2-star rating from 1372 reviews, showing that the majority of homeowners are dissatisfied with home warranty service.
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I have tried five times to cancel this account!
I have tried five times to cancel this account. I had words with one of your service people on escalations. I have been with you for 11 years in the last year. Service has been atrocious. All I want is out of my contract. I don’t owe you any money you keep trying to collect. I’m sick of this. What do I have to do to make you go away? I have sent emails that doesn’t seem to work.
Connie Eitel, 22114 N 79th Dr, Peoria, AZ 85383
Desired outcome: Cancel account to zero balance.
Home warranty
I'm complaining cause months ago I noticed a charge on my bank statement from american home shield for $99. I had only inquired about the services they off and never once agreed to join or use their services. So I called and asked for the money to be refunded and since have only got the run around. I have called several times and still nothing at all is resolved. Here we are rolling on almost a year later and still cannot get an answer as to why or how I don't have my money back. Its coming up on the time for me to consider taking legal action.
Desired outcome: all i want is my money back that was taken without my permission
Washing machine and not resolved after 37 days excluding weekends
On September 19 2023 Sears came out to evaluate my washing machine and diagnosed it with needing new parts. I received 3 of the 4 parts. I have been waiting for over 27 days (excluding weekends) for 1 of the parts to come in, which hasn't even been ordered. I was told by AHS that I would receive it in 24/72 hours for 3 weeks straight. I never received it...
Read full review of American Home Shield [AHS]Exterior AC compressor
We have been American Home Shield customers for over 20 years. This is the first time we have ever had to File a complaint. On May 30th, 2023 we filed a claim for exterior AC unit. AHS dispatched AR Tec AC repair out of Austin for diagnosis. After weeks go by, AR tec had to send another guy for further diagnosis. AHS sent their reply to AR Tec, Artech...
Read full review of American Home Shield [AHS]unfinished air conditioning repair
On October 2th, 2023 I had a service request with AHS for a repairman to fix my swamp-vac AC unit. The emergency drain pan had filled with water condensation and overflowed, soaking the drop down ceiling panel and clogging the PVC drain line. The above ceiling unit was leaking and ruined the soaked panel. So I turned off the AC, drained the pan myself and...
Read full review of American Home Shield [AHS]excessive late fee
MY debit card was on file with you and since my wallet was lost and someone tried to use one of my cards, all my cards were changed. This happened around Oct 10. Meanwhile I suffered a pulmonary embolism and was in the hospital and didn't have access to my computer to update my debit card information on your website. Could you please waive the late fee and charge me the $49.00 as advertised on your gold plan? I already updated my payment information on your site. Thank you. mike Krecklau
Desired outcome: waive the late fee as it was out of my hands. I've been a good customer for 3 -4of the last 4-5 years. My new prescription luvenox is $700 a month. My wife and I are both on disability pay only. Together we make less than $40,000 a year.
Refrigerator water dispenser
10/3/23
Tech came and saw the broken handle.
He said it is old and they break all the time & he had the same call on that morning.
Before he left I ask if he saw any sign of miss use or abuse, he answered NO it's just old.
Now AHS claims he said I pushed too hard, which I did not do.
AHS refuses to provide me any paperwork or proof.
The vendor say they can't because it is AHS's report.
I've been a customer for over 20 years and this is outrageous.
Jack Sheppard
[protected]
Desired outcome: Honor your contract and fix the refrigerator.
Furnace Replacement
The AHS contractor determined that my furnace needed to be replaced. I got an estimate of the cost to replace it at $5000 total for everything. AHS told me that I would have to pay their contractor $1900 out of pocket for non covered cost. I asked them to just provided me the maxi reimbursement of $5000 and I have it replaced. This would be cheaper for everyone. I noticed when I got my water heater replaced that what I paid out of pocket would have covered an entire installation including the water heater. It appears AHS is complicit in contractors ripping off clients or they outright condone it as an incentive to the contractors. If I do not get resolution I will be looking to start a class action lawsuit. Sure lawyers will line up to take it.
Desired outcome: Provide me sufficent money to replace the furnace.
Refrigerator and washing machine.
On the 9th of October we called and said our washing machine was making a very loud noise when spinning. We also called about a leak in the waterline from the refrigerator which goes up into the attic, we had water dripping from it onto the ceiling in the living room. We were told an appliance person would fix them both. The appliance man came for the...
Read full review of American Home Shield [AHS]Over charge.
Cancelled my policy with AHS after 5 years. Their service was terrible, they are rude when talking to you and they raise the rates every year without informing you. I told them I didn't want their service and wanted to stop my insurance. They became angry and demanded payment for the next month and a penalty on top of that. They charged that to my Citi card and I called Citi to dispute it. They have disputed back to Citi and now it's back in my court.
These Home insurance companies get away with murder. Don't think I will deal with any of them again. I'll start my own fund and pay into it every month.
Desired outcome: Please refund the penalty and last month payment.
Microwave
On 9/13/2023 my microwave was repair for not working.
Unfortunately on 10/16/2023 the microwave stop working
again with the same problem.What i don't understand is why
do i have to pay another one hundred dollars for the service call,
when it is the same problem as the first time.. Please note that all service personnel sent to my residence are always extremely professionals at all times.
PLAN NUMBER [protected]
Installation of heating/air conditioning unit
In June 7, 2023 we had our hvac system replaced thru ahs's upgrade program. It is now October 16, 2023 and we wanted to change the air-filter. Guess what? There isn't one. No filter, no rack to put it in. The company that installed the unit, Millinial hvac, just came out and said they would write up an estimate. Can you belive it. They didn't do it right...
Read full review of American Home Shield [AHS]Service in general
I have been a customer of American Home Shield for years and a loyal customer and has paid before time. I ran into an issue of being unemployed, but I still made my payments due to getting unemployment. The people called my phone like crazy 4 and 5 times a day, like I did not know I had to pay. I had already called and explained my dilemma of how my payday...
Read full review of American Home Shield [AHS]Help!!!
October 5 2023 William Hudson 1605 Eagle Dr. Woodstock Ga 30189 I am a member of American Home Shield.ID: #[protected] William Hudson 1605 Eagle Dr. Woodstock Ga 30189. Expires 05/23/24 I have made at least a dozen phone calls trying to get my geothermal HVAC fixed. It is even specifically mentioned on my AHS contract. But since 98% of all...
Read full review of American Home Shield [AHS]Failure to repair the AC unit on the house
July of 2023 my central air conditioning stopped working. I contacted AHS immediately. A week later a mechanical contractor got hold of me and scheduled a time to come out. He checked out the unit and determined there was no freon left. Further he said Freon was not included in my policy. But for over $1500 he would charge it and try to find the leak. No...
Read full review of American Home Shield [AHS]administrative fee of $0 .88
I sold my home and cancelled my policy on the day after closing...9/26/23. Contract number [protected]
I was charged an admin fee of .88 which was below my credit card threshold for charging. NOW, I have to send a check to your company to close out my account. I was a long time customer who paid my bills on time and this event disappoints me greatly. Good will would have meant you waived this .88 and closed my account.
Also, your policy of having to call the day of closing to cancel a contract is not user friendly especially given all the stress involved in moving, walk through and then closing. Consider allowing a customer to provide a copy of a contract for sale of a home, with closing date, and allowing a cancellation order be registered based on that contract...end of story.
Desired outcome: My Check is in the mail for .88.policy change to allow cancellation based on sell date of home
Service and process
I have been a customer of AHS for over twenty years. Recent service has not been at its best. A service request was placed on 9/27/23 for a leak in the bathroom of my home. A company was assigned but could not schedule the appointment for several days. This was an urgent matter since water was continuously running. A second company was assigned stating they...
Read full review of American Home Shield [AHS]Refrigerator
I have been a loyal customer for American home shield for two years now. This past year I started having trouble with my refrigerator running extremely loudly and leaking I put in for service they gave me a 9 to 5 window so I took a day off from work and at 4:45 they called me to inform me that they were not able to Service my appliance I would have to...
Read full review of American Home Shield [AHS]Replacement of water heater
American home Shied(AHS) contracted CAL_Home Construction (CHC)to replace my AHS covered water heater CHC added several extra charges for addition parts to the water heater my contract says COVERED ; Components and parts of coventional water heaters(and their tanks) Components and pars of tankless water heaters (and their tanks) Water heater circulating...
Read full review of American Home Shield [AHS]I am complaining about my experience about you handling my case.
Representetive lying whithout stop. Contract company also lying.
My refrigerator does not work from 08/16/2023 and nobody even care.Everything in "recorded line'" to long to explain. Never will recomended to anybody. "Thank you" for being your loyal customer for 25 years.
Contract # [protected]
American Home Shield [AHS] Reviews 0
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About American Home Shield [AHS]
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1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.
2. Navigating to the complaint form: Locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with American Home Shield. Make it specific and clear, such as "Delayed Service Response from American Home Shield" or "Unresolved Billing Issue with AHS".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience with American Home Shield. Include key areas such as customer service interactions, timeliness and quality of service, clarity and accuracy of contract terms, billing and charges, or any other specific issues you faced. Mention any transactions with the company, including dates and reference numbers if available. Clearly describe the nature of the issue, the steps you took to resolve it, including any communication with AHS, and the company's response or lack thereof. Explain how this issue has personally affected you, whether it's through financial loss, stress, inconvenience, or property damage.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence, contracts, receipts, or photographs. Be cautious not to include sensitive personal information that could compromise your privacy or security.
6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred due to the issue with American Home Shield. In the 'Desired Outcome' field, clearly state what resolution you are seeking, whether it's a refund, repair, apology, or any other specific action from the company.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is factual and that your desired outcome is realistically achievable and clearly stated.
8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for review and publication.
9. Post-Submission Actions: After submitting your complaint, check back regularly on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or potentially from American Home Shield itself, so it's important to stay informed about the progress of your complaint.
Overview of American Home Shield [AHS] complaint handling
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American Home Shield [AHS] Contacts
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American Home Shield [AHS] phone numbers+1 (800) 735-4663+1 (800) 735-4663Click up if you have successfully reached American Home Shield [AHS] by calling +1 (800) 735-4663 phone number 0 0 users reported that they have successfully reached American Home Shield [AHS] by calling +1 (800) 735-4663 phone number Click down if you have unsuccessfully reached American Home Shield [AHS] by calling +1 (800) 735-4663 phone number 0 0 users reported that they have UNsuccessfully reached American Home Shield [AHS] by calling +1 (800) 735-4663 phone numberFor Real Estate Professionals+1 (888) 682-1043+1 (888) 682-1043Click up if you have successfully reached American Home Shield [AHS] by calling +1 (888) 682-1043 phone number 1 1 users reported that they have successfully reached American Home Shield [AHS] by calling +1 (888) 682-1043 phone number Click down if you have unsuccessfully reached American Home Shield [AHS] by calling +1 (888) 682-1043 phone number 0 0 users reported that they have UNsuccessfully reached American Home Shield [AHS] by calling +1 (888) 682-1043 phone number100%Confidence scoreWarranty Services+1 (800) 858-1922+1 (800) 858-1922Click up if you have successfully reached American Home Shield [AHS] by calling +1 (800) 858-1922 phone number 0 0 users reported that they have successfully reached American Home Shield [AHS] by calling +1 (800) 858-1922 phone number Click down if you have unsuccessfully reached American Home Shield [AHS] by calling +1 (800) 858-1922 phone number 0 0 users reported that they have UNsuccessfully reached American Home Shield [AHS] by calling +1 (800) 858-1922 phone numberCustomer Support
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American Home Shield [AHS] emailssupport@ahs.com100%Confidence score: 100%Supportmediacenter@ahs.com100%Confidence score: 100%Media inquiries
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American Home Shield [AHS] address860 Ridge Lake Blvd, Memphis, Tennessee, 38120, United States
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American Home Shield [AHS] social media
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Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 15, 2024
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