American Laser Skincare review: unprofessional, dangerous, painful and no refund! 609

Hello my name is Katherine, I signed for 7 treatment of microdermabration last year and it dosen't work at all. The treatment used to be for 8 minute each time, I believe because the laidy dosen't have enogh experience, so I lost my time and money :(

Poor poor Rich Morgan... Looks like its back to Velveeta cheese for you! Hahahahahahahahaha YOU SUCK!

Laser Burned my skin in two areas during most recent visit. Also, hairs are supposed to be gone and they are not. Refusing to give refund.

I have my information dating from this week with Rhonda-- to Candace- to Sandy- to Lisa, to April to Renee-- all managers in the Charlotte office.
I have contracts information from all of them and their guarantees and extensions.
I have posted all you comments on all my social media and legitimate scam website.
I will report this to the BBB and to the federal governoring board that regulates treatments given under these conditions. I have noted your substandard and inconsistent treatment. I have asked for a refund. I was recently told that my treatment was up in 2009-- and apparently none of your managers know how to read information or keep a chart.
You have tried double passes and stronger lasers, only to burn me more and leave me with more scars.
I have written asking for my charts, I have taken photos and shown April and Renee that there have been no results with my treatment. The hair is still there in just as much consistently. I have continued to shave on a regular basis. I followed all protocol.
Renee admitted that I was not a good candidate for hair and skin type. She admitted that she would not have sold me the program.
I want my money returned in full with interest for the hours and miles driven that I have endured for no results. I have tolerated your scam talk and you documented lines your staff has given me to force me to continue bogus treatments that were known not to work for me- to satisfy my contract.
Your guarantee on the contract has held not water at any point.

American Laser Centers should be closed down. Anyone interested in joining a class action lawsuit please feel free to email me at lex2006rico@yahoo.com They are without a doubt the most unprofessional and sleazy laser company on the market. They lie, they steal your money, and they NEVER give refunds and also never get results. PLEASE heed my warning! I was stupid and naïve to have gone there and lost 3, 000 dollars---I also have gotten no reply. If you would like to protest send them a certified letter to:

Att Kevin Pieruch/Legal Department
American Laser Centers
2455 Hollwood Court
Farmington MI 48335

Feel free to say you will be joining Alexis' class action law suit!

Kevin is the vice president!American Laser Centers should be closed down. Anyone interested in joining a class action lawsuit please feel free to email me at lex2006rico@yahoo.com They are without a doubt the most unprofessional and sleazy laser company on the market. They lie, they steal your money, and they NEVER give refunds and also never get results. PLEASE heed my warning! I was stupid and naïve to have gone there and lost 3, 000 dollars---I also have gotten no reply. If you would like to protest send them a certified letter to:

Att Kevin Pieruch/Legal Department
American Laser Centers
2455 Hollwood Court
Farmington MI 48335

Feel free to say you will be joining Alexis' class action law suit!

Kevin is the vice president!

The company runs itself on a pyramid scheme and treats its customers with disrespect. Each employee from the nurse up receives a bonus when the customer purchases. It is very much like a used car lot and just like a used car lot the buyer should be wary. The manager and main nurse (at least in this Central Valley office) see no issue with changing client's appointments, and lying to them about it, to only give time for one treatment area when more were scheduled. This is all done to fit in a new client so that treatment can proceed before the new client changes their mind and asks for a refund. Not that you would ever be allowed a refund by this corporation anyway. You may not be able to get rescheduled for months even when the manager or nurse made this schedule change. The manager additionally continually tells other staff to not worry about giving good treatments, as the client (you) will be coming in several times and it won't matter if you are "cheated" on your treatment. The manager and other staff talk about the clients behind their backs in a disrespectful, racist (especially if the client is Middle Eastern/Indian), and rude manner. If you buy from the company, you are locked into a two year contract and once that contract is signed the staff do not feel the need to give exceptional service until the next time you think about buying. If you are getting good treatments, it is more likely that those treatments will be successful. Unfortunately, the manager and staff at many of these clinics do not truly have your greatest intersts at heart. The manager at this clinic will tell you that her clinic is different from the others that are complained of on this site it is not! BUYER BEWARE!

I've been going to ALC for almost 5 years with minimal results and a ton of money invested. They have an extremely unprofessional staff that always try to upsale you for more treatments when what you're getting currently isn't even working. I have had severe issues with them trying to charge me 75 dollars for a no show when I called several times and left several messages with no reply. Now I repeatedly get calls from them that they're rescehduling my appointments. It's getting old really quick. I agree that the staff isn't very consistent or knowledgeable. Once I was told by a staff member that I don't need appointment reminders because I'm an adult and should be responsible enough to remember. If I hadn't spent so much money I would've quit the run around years ago.

Help me how can I sued american laser hair removal? please help me email me sweetgirlhoney@tmail.com and I need law for sue that company trick me and liar.

Thank you,
Ani,

Wish i had seen all the complaints before i signed up with them. Now im in the process of fighting for a refund and probably wont get it. They are misleading. Everyone wins that $300 off that's their way of getting you in the door. They have a huge turnover of employees who are unprofessional. I never saw any type of results in fact the area (upper lip) got significantly worse b/c i had to keep shaving it before my appointment an area i had never touched before. I was looking to get rid of the "peach-fuzz" they tried blaming it on hormornes! they are insane and i hope they go out of business they have a terrible work ethic and with all the complaints they have i'm shocked they are still open. I encourage you to go to an ALC clinic and speak to anyone in the waiting area if there even is anyone and ask them how their results are coming along..guarantee there wont be any success stories

Do not go to American Laser Center unless you want a sham doctor - The doctors that own these centers are almost never plastic surgeons or dermatologists, they usually are not very good.

i paid 4120$ in 5/24/2010, i get ONE treatment ;they closed in Beaverton, i want my manny back, if somebody can help me, e-mail nicoleta.cambur@yahoo.com

Hi,

I am going through the same issue. I not only was burned during my first treatment. I was diagnosed with Cancer a few weeks after (not blaming them for that). I requested a refund and it's been 10 months and nothing. I've sent doctor's notes, called hundreds of times and nothing. Feel free to email me at beatjnky@mac.com to join any lawsuit.

Have you seen all of the BBB news? I know for a fact that American Laser is a paying member... I bet that's why they went from an F rating and then the next time I checked they're mysteriously an A. There is no way that company is an A.

Thats proabaly also why the BBB denies all claims about ALC. I was kinda shocked to see they had an A rating being all you read on the internet are negative comments. When you go on American Laser Centers wikipedia there are 627 complaints to date so it doeesnt even make sense that they have an A rating...If you check twitter theres a group called "Have you been ripped off by American Laser Centers" with over 14, 000 followers as well as on facebook "American Lasers is a fradulent company" it will come back to them!

The company is a scam, their sales pitch is all lies. Take your business elsewhere. They want to make promises and sell you treatments and creams but they cant deliver what they promise and in the end they leave you hanging. They have ZERO customer service, unless youre willing to pay for more treatments, then youll get a smile from them.

if there is a class action against them I will gladly join, email me at filmicisland@yahoo.com

SCAM ...BEWARE of this place there lasers are ineffective and dont work read everything thats being said about them online..join the facbook..almerican laser is a fradulent company and alcscam@gmail.com find them on facebook

I can't find any clear way to join the lawsuit everyone is talking about on this web page. Please advise!

OMG!..I Wonder why, just until now that I am in the same situation, I am finding all these complains...about this company Ive been paying over 2 years...I had 3 areas treated...with ok results, not great, just ok, but I thought it would get better with time...So I recently hired a 4th area...which I had just received 1 treatment for...All of these have been financed by Chase Health Advance. I agree with many of the complains..they barely ask for a signature over fax...misinformed..o cntract...and if credit is authorized..OFF YOU GO...That didnt bother me..until I a few weeks ago..where I found I am moving abroad...So obviously..will not be getting ANY treatment...which again..I repeat I have only had 1 session done. Well...I am terrified after 7 days of trying to get on touvh with the manager of my clinic here in SD, and after the 10 daily calls..the resent emails...I got today lucky and finally talked to her...having the result of a horrible and rude email..where NO intention of Refunding or even considering my situation was shown...Supposedly she was writting an email to corporate..since she was not able and was not willing either to consider any option...but to pay me debt (my balance is over 1, 000 dlls...have payed 500 already...and for a single laser session...really! I am just pissed of!) The worst thing is that I am afraid that my credit will be affected by all this nonsense...but really...I will be in another country..paying for over a year for a service that I didnt receive and WONT be able to receiive? THAT IS NONSENSE..I refuse to belive they can get away with this!
I will join whatever plaintiff.protest, anything..really...if someone knows how to proceed to try to get an arrangement with CORPORATE>..or whatever...just please let me know...any guideline and tips will help now.

I have been going to ALC in Texas for years and have not had any problems. I bid on underarm hair removal at a silent auction and won. They accepted the certificate and I did not pay for anything. Even when I have cancelled with less than 24 hours, they do not charge me the $75.00. The office is very professionally and I will keep going.

I have been going to ALC here in St. Louis, Mo. I have had 1 hair removal treatment and 1 microderm, so far. I am pleased with the results. I know that these things take time and skill. I have enjoyed my treatment and received a great package to address my problem areas. I have not been burned or had any discomfort. I went to the Vein and Skin Center about six years ago and it was a nightmare and costed me more money. So far, my ALC experience has been good. I have no complaints. I find them friendly and very professional. I would like to see some up dates on previous complaints. Most of which have been from 2007. Maybe i have come upon the new and improved ALC. I will know for certain as time progress what the verdict is, but so far so good. Will keep you posted.

I made an appointment on Friday for Saturday. During my initial call, the office manager quoted me $1275 per Laser Tightening treatment, and had an additional promotion. She claimed she'd combine my mom's tratments to get her "discount" for a total of 14 treatments for $3000. When I got there, I saw the clinician who quoted me $1475 per treatment, and with the promotion would be $4000 for 3 treatments. WHAT A BARGAIN! When I mentioned the price that I was quoted only 10 hours before, she said that price was with my mom's discount, but since she decided not to go, the price went up. Well, mom must be special. I'm not a mathmetician, but can easily figure that $1333 per treatment is a far cry from $214 per treatment. The clinician had to speak with her office manager much like buying a car. Left a horrendous impression of being taken advantage of. If they want to sell PACKAGES, they really ought to take a math class first. Really glad I was able to leave without signing to give up my first born.

I have been going to ALC for over two years. I have had laser hair removal treatments on my legs in Chicago, Nashville, and St. Louis locations. I recently moved to Tampa and have tried to make an appointment for weeks now in that location with no success due to poor customer service and no one answering the phones. The other locations were better, but still bad customer service and understaffed with no one answering phones. I was burned once in the Chicago location, and the consistency of painful experiences has varied. I am light skin with dark hair and have noticed a 1/4 reduction in hair over the past two years. It is definitely not worth the money, I won a $900 credit online toward my package and ended up paying over 1, 000 dollars more through Chase Health Advance. I want to add that my first few experiences were very pleasant and friendly and not painful. I am fed up with the fact that I have been doing treatments for so long with hardly any results when I was promised a total hair reduction by this time. I guess I am not getting another treatment anyways since no one is answering the phones in the Carolwood/Tampa location. I called customer service ALC to complain about this location and they did not even apologize or seem to care that I was having issues.

I have been totally ripped off by American Laser Centers. I purchased by lip, underarms and extrended bikini and never had more than 1/2 hair reduction in more than 2 years. I was told with a package that i would have my 6-8 sessions and then i would have a 2 year guarentee if any unwanted hair came back. When my 2 year guarentee was up and i still had more than 1/2 my hair, they told me if i purchase my legs, they would treat my other areas until they were complete and i was 100% satisfied. I spent another $2, 400 on my full legs and they did extend my treatments for a couple months on the other areas, but then all of a sudden had new staff one visit who said Cooperate would not allow any more treatments and i was outside of my service contract. I explained my arrangment and that upon purchase of my legs, i was guarenteed addtional treatments on the other areas until i was satisfied. They got out my contract and said thtat they did not see this written anywhere in the signed contract, although it did have this note in my file. I told them it was a verbal agreement and they said Cooperate does not horor verbal agreements and they were really sorry for any confusion. I then spent the next 2 1/2 years getting my legs done, every 10-12 weeks, although other laser centers were saying the growth cycle is much shorter and you need to have treatments about every 5 weeks to have maximun results. Towards the end of my 2 year guarentee i had one more appoint scheduled and they called my and said that Cooperate would not allow my last treatment becasue it was before the 10 week time peroid i need to wait before another treatments. They then gave me a number to call, which i call continually and it says there is one person in cue before me over and over and eventually puts me thru to voicemail. No one ever returns the calls. I have been being scammed for years from this place. PLEASE HELP anyone.. can they really get away with this? It is fraud to tell someone one thing, to get them to purchase and then not honor that. The old bait and switch or something.. isnt it illegal? Are they protected somehow? I dont get how they could be SO shady and still be in business, not to mention i still have tone of hair in all my treated areas. I literally need to start all over after spending thousands of dollars!?

I have been screwed by American Lasers.. I signed up for bikini and underarms, back in Aug 2004. Paid cash up front, payment plans seemed expensive. I was promised hair removal after 6 treatments, they continues treatments for another 2 years til the contract expired. About 15 treatments. My bikini line has hair, the same amount as before the treatments, the inner bikini was a lil more successful, about 70% of a one inch line... Under arms are 60 to 70% hair growing. The removed about 30 to 40% of the hair, and I am completely upset. Over a year of calls and no call back. I emailed the corparte office and finally got a call back. Told me to grow the hair inder my arms for two weeks and come back in, to see for themselves if i had such bad results. I did, and they took one picture of each underarm. Three weeks later, the office manager, a 24 year old female, told me she had permission to give me three free treatments.. Like that will do anything... SCAM SCAM SCAM..

If I knew what i know now, I would have banked the money for waxing.. I have no idea how there are so many offices in so many states, with such horrible feedback from customers..

I worked for American Laser Center, and had to quit after nine months, because i couldn't sleep at night thinking of all the honest people I scammed out of money and burned with a laser. i was so unqualified (an so are all the other techs after only 3 days training) to be even touching a laser. The government should only allow dermatologists to use lasers. I hope I live to see ALC shut down.

I am yet another victim of this terrible company. I bought a package of the Velesmooth/Shape which is supposed to tighten the skin and reduce cellulite. I went in for the first treatment and was measured at 38 in around. I received 9 treatments that were painful and a couple were just horrifying. I was bruised, burned and pinched by the machine. NOTHING CHANGED. I was told constantly that it takes time and to stick with it. I had made sure to note that I was not having any changes. After the last technician hurt me really badly I decided enough was enough. I called and told the manager what was going on and she said that she could refund what I had not used but nothing else because I signed a "no refund policy". I understand that results are not garunteed because everyone will respond differently but I had NOTHING change. I am still 38 inches. Jamie, the manager, said that I received the treatments and now I have to pay for them. I told her that I was told that it takes time or I would have stopped in the very beginning. This did not matter. I am livid. This is like going to a hair salon and walking out with the same hair color and cut as you walked in, I told her this and she responded with, " well the difference is, that the salon does not make you sign the no refund policy." I am contacting my local news station and I want to join any lawsuit that may be out there. These people will pay for their deception.

BEWARE American Laser Centers has changed its name. They go by "American Laser Skincare" now. I just received an email from them. All of the complaints must have forced them to change their name. BEWARE "AMERICAN LASER CENTERS" is now "AMERICAN LASER SKINCARE". Warn everyone you know!

On April 21 2011, i received a call to reschedule my saturdays appointment due to no techs available, the manager was so rude, making it seems as though i'm the problem, and sounding exasperated with me, the client. This is what we get after paying hundreds of dollars there, to be treated like less that human. Her name is Robyn, beware, take your business elsewhere, if we had not paid all our money upfront, i would have taken my business elsewhere.

I experienced many of the problems that other consumers experienced. I was badly burned by the laser. No one calls back. I can't get a copy of my records to give to the cosmetic surgeon that is trying to repair the damage. I have been told that only corporate can authorize records, and they won't release the photos showing my before. They know my before and after photos say it all. I wasn't burned when I went in for treatment. I experienced the hard sell, inexperienced staff with no medical knowledge, etc. I still have been able to get a response or my records from corporate. I haven't even tried to get a refund. I can see that won't happen based on the other comments. This isn't a safe place to receive treatment. They behave like used car salesmen. Don't risk your skin and health and money with this business.

IF YOU ARE OF AFRICAN AMERICAN DESECENT, OR EVEN HALF LIKE MYSELF, I HIGHLY RECOMMEND THAT YOU DO NOT GO HERE FOR LASER TREATMENT. I WAS 16 WHEN I STARTED MY TREATMENT FOR MY FACIAL HAIR ON MY CHIN, MUSTACHE, AND SIDEBURNS I AM NOW 20 AND GUESS WHAT I STILL HAVE A FULL FACE OF FACIAL HAIR AND NOW MY CHIN IS BURNT SO ITS A LOT HARDER TO COVER WITH MAKEUP THEN IT WAS BEFORE. I HAD 16 TREATMENTS AND GOT NO RESULTS. UNFORTUNATELY BEING DISSAPPOINTED, SELF CONSIOUS, AND DEPRESSED ALL THROUGH HIGH SCHOOL WASNT A GOOD ENOUGH EXCUSE FOR THEM TO GIVE ME MY MONEY BACK SO I COULD TRY TO FIND A REAL PROFESSIONAL TO FIX MY PROBLEM... NOT ONLY IS $2500.00 HARD TO COME BY BUT NOW I HAVE A DISCOLORATION ON MY CHIN REGARDLESS IF I SHAVE OR NOT... THEY TOLD ME THEY HAD THE RIGHT EQUIPMENT TO WORK ON PEOPLE OF MY COMPLEXTION BUT I GUESS THEY LIED ITS SOMETHING THEY ARE GOOD AT...

I am interested in joining a lawsuit against this company. i noticed they changed their name though! what a scam this company is. please email me at raligoe@yahoo.com if there is a lawsuit. i will gladly sign a complaint or petition.

I was just called today because I got a $300 coupon. I made an appointment for a free consultation and turned around to go home after a couple mins of driving on the way to the consultation. I wasn't sure why, I guess I didn't feel like sitting in traffic but something did not feel right about this place. I was skeptical of a big franchise, I then got on here to look at some of my options to discuss with them for my consultation which I had rescheduled and not only found this website but a few others such as yelp and google reviews that all said the same thing. This place is not worth anyones time. I see people who work there try to defend this business but there are just to many complaints and bad experiences to make me think anything else. This place is bad news and I'm glad I went with my gut instinct and turned my car around to go home instead of going to the consultation. A big hint as to how shady this place is how they changed their name...they must know how much hot water they are in otherwise why else would they do that. SCAM

I signed up for treatments and paid them off completely. Not even halfway through my treatments, American Laser Center shut down the clinic near my home and moved to another city without prior notification to their customers. A short drive to and from the clinic turned into a 2 hour drive. This isn't a move across down or down the street, they WILL shut down and have you follow them to another city because they refuse to give your money back. What a MAJOR INCONVENIENCE! You have to clear an entire day just get treatments done. I tried to get my money back and a refund process was started. They even confirmed my check to be on its way. After 6 months of giving me the run-a-around they called and said that my refund was denied and I won't be getting my money back. Their relocation was within some "mileage limit" therefore all customers' refunds were denied. Their excuse was "they weren't aware their clinic was relocating and they were downsizing due to the economy". But they were trying to get as many customers as possible to sign up for treatments before they closed down by offering buy 1 get 2 free packages. If you absolutely need to get treatments from this place, DO NOT sign a contract. Pay by treatment so that they don't take your money and run. I would NEVER do business with this CRAPPY COMPANY ever again!

DO NOT WAIST YOUR MONEY LIKE I DID at American Laser in Virginia Beach!
After the series of not such good events in my life, I thought I’d treat myself to something extra ordinary! Getting rid of the HAIR FOREVER sounded like just what I needed. Thrown in a “congratulations! You won!” certificate, great sales person who promised results in 6-10 treatments, multiple packages discount, finance plan, no more shaving … I felt I owed this to myself. I was sold (full legs, underarms, Brazilian bikini)! Over $4400.00, 17 treatments, and three years later here I am finding myself still waxing and shaving! What a SCAM! What a LIE! And the manager won’t even return my phone calls! I guess her job, why would she; they got what they needed-$$$

This location operates under the name American Laser Center, but in fact is not. I recieved a treatment in this location by a highly untrained person - so much so that it caused me to do the research to find out what their business status is. According to the HQ of American Laser Center, this location was "removed from their network" and "closed down" due to failure to achieve licenses and pay fees. They said it was purchased by a doctor and they can not be responsible for what happens in this location. This people are NOT trained professionals - they are not knowledgeable about the procedures they are completing and should NOT be open!

Hello, I had signed a contract today (June 23rd, 2011) with American Laser Skincare cause I was rushed by them and didnt have a chance to do my research.. :( now I emailed them to void my contract as it states that i can get a refund if nothing was performed. I'm real worried as I can not afford it, could you kindly advice me of what I could do more to break the contract and not get bills for this? I did sign for a 2, 500$ contract.. please help me!

American Laser is pushy, always trying to sell you more services or products. They are the most expensive around. Go to Bella MedSpa instead. Their treatments work in the estimated time they should (no having to purchase a 3 treatment guarantee), and they have honest prices that are posted right on their website.

I bought a 1400.00 Brazilian bikini removal treatment, and not only did it not work, THEY MOVED! They closed down that store and moved to Seattle! They ripped me off, and I am taking them to court! DON'T EVER BUY FROM THEM EVER!

American Laser has shut down offices in Naples, FL and Bonita Springs, FL and forceing people to drive 180 miles to Tampa. This is ILLEGAL and they will not refund anyone money. They also do not uphold their guarantees. If ANYONE is in these areas and has been affected, please contact me @ ralpers476@aol.com. Thanks
Ren

This is complete B.S. - I have paid for my upper lip, side burns, underarms, full extended bikini, and lower legs. Do the math and thats roughly 10K! I could have a plastic surgery done?! They were never available, and when they were they always did such a bad job and were so inconsistent that the areas that I have had treated are blotchy! its embarrassing! I just added my lower legs to the package as of [protected] and the product purchased states ( TX plus 2 year appearance package). I have had one treatment, summer came around, and they told me that I had to much sun exposure ( am I supposed to become a hermit crab?) I dont even tan or lay out? so they couldn't see me till summer was over, and I only had two years or 6 treatments - not 2 years after my 6 treatments! They said they could not freeze my account unless I was pregnant. Um... Discrimination? Something has to be done about this? If anyone could guide me in the right direction that would be appreciated!

Also, I was denied a copy of my own personal file?! Isnt that illegal? They had me done for way more treatments that I had received. I even have work schedules to prove there was no way I was there to be treated?!

Please help! Ninette from Texas