American Blinds and Wallpaper
Reviews and Complaints

I placed an order for wallpaper and then found out I would need to leave the state before it was delivered. I contacted the company before it was shipped and asked that it be held until I returned. The CS took an adversarial attitude and told me they would ship it anyway. I said I wanted to cancel the order and they said I had to do it in 24 hours; I had. I filed a claim with Paypal and American Blind's answer was to speed up the shipping. So much for the claim on their website of '100% satisfaction guaranteed'.

Someday I'm going to learn to believe the reviews I see online and avoid companies like this like the plague.

Shame on me for buying from American Blinds after hearing about their problems. I got burned too. Building out a multimillion dollar facility and needed wallpaper delivered overnight to arrive when the contractors were there to do the work. Spoke at length about the critical aspects of the order and the fact that the contractor would go to another job if we did not have the paper here and ready to go. Super nice customer service lady assures me no problem at all, she contacts the manufacturer, verifies quantity and even a specific time that it would ship out. I paid a lot for overnight delivery and what happens - they send it 2nd day instead. So we're stuck waiting today for a truck to arrive with our paper. They had given me a tracking number and said it was sent UPS. I enter the tracking number and it comes back saying "no such number". Okay, so maybe I wrote down the wrong number. Called American Blinds customer service to get the number from them. Surprise, surprise, someone forgot to enter the number into their system so they don't have it documented. Unbelievable. Now waiting for a call back after the rep said she would call and get the number for me. However - she says they don't use UPS, only regular mail. What?! I was told UPS, what can you believe. I want some reassurance it's on a truck and will be appearing today and now they don't seem to even know who is the shipper. I am sick because I'm held accountable for getting this done. Wanting to scream at this point! Don't ever buy anything from American Blinds.

I ordered shades for two very big windows on Feb 10 of 2010 and today is March 4-not shipped yet. Called the company and they told me that "Bali" is behind the schedule and the order will be shipped on March 12. I called Bali and they told me that my order was on hold by Americanblinds.com until March 2- the day when I checked my order status. But, of course, they charged my credit card on Feb 10. They just use your money until you loose your patience.

Before I got my shades through Blindsgalore.com and it was done and delivered within 7 days. Wanted to save some $$ and switched to Americanblinds.com - dont do this mistake-dont order with Americanblinds.com.

I ordered blinds from AMERICAN BLINDS on March 19, 2010 and was given a shipping date in April. The blinds were paid for but have not been delivered to date, June 12, 2010. Several excuses were given for the failure of subsequent shipping dates, ranging from the order being shipped to the wrong address, to the order being lost, and the difficulty of shipping back to Mexico to check for damage. I have not received my order or a refund I asked for and wonder if they are a FRAUDULENT BUSINESS. They are definately NOT RELIABLE and from my experience I would advise all potential customers of AMERICAN BLINDS, BUYER BEWARE!

I ordered blinds from AMERICAN BLINDS on March 19, 2010 and was given a shipping date in April. The blinds were paid for but have not been delivered to date, June 12, 2010. Several excuses were given for the failure of subsequent shipping dates, ranging from the order being shipped to the wrong address, to the order being lost, and the difficulty of shipping back to Mexico to check for damage. I have not received my order or a refund I asked for and wonder if they are a FRAUDULENT BUSINESS. They are definately NOT RELIABLE and from my experience I would advise all potential customers of AMERICAN BLINDS, BUYER BEWARE!

On March 19, 2010, I purchased a wallpaper product from American Blinds, Wallpaper & More, http://www.americanblinds.com.

The purchase agreement was made online and was promised to be shipped within 5-7 days.

When I did not hear anything after 7 business days, I contacted the company by phone and was advised the product was on backorder, to be shipped out in a month. A month was too long to wait for the product, so I cancelled the order and received an email notification which read: We have received your request to cancel your order. We have forwarded this request to the manufacturer. We will notify you as soon as we receive a response from the manufacturer. Once the manufacturer confirms your order as cancelled we will refund your order back to the original method of payment. We should receive confirmation within 72 hours.

The company has not issued my refund. Instead of cancelling the order as they stated in the email, it was shipped out and arrived April 22. The company failed to follow up on the cancellation and did not honor the agreement. I refused delivery on the product and again requested my refund from the company. I have also filed a report with the Better Business Bureau, but the company has still not issued a refund.

I was advised by Customer Service Manager Robin (in writing) and Customer Service Specialist Anita (by phone) that my refund was "requested" internally from Accounting on April 28, 2010, and would be issued within 5-7 business days of that date.

I called May 6, 2010 to follow up and was advised by Customer Service Specialist Karen that their "systems are down" and they are "unable to issue refunds" via credit card. Funny enough, they are still accepting payments via credit card on their site, so that seems to be working just fine!

I was promised in writing: "Once the manufacturer confirms your order as cancelled we will refund your order back to the original method of payment." I paid for this product in full on March 19, 2010, and cancelled the order March 30, 2010 as I was entitled to do so. I have fulfilled the waiting period requested by the company, I did not receive the product, and yet the company continues to withhold my payment ($220.00).

Michigan In March, my husband and I placed an on-line order for eight blinds of various sizes and colors for our new home. Shortly after placing the order, we received an email confirmation that we had placed an order and it included the total dollar amount of our order. It did not contain anything specific about the items we are had ordered. The blinds arrived, but as we were not all living in the house yet, my husband put the blinds aside to hang at a later date. About two weeks later, he opened the boxes to begin hanging, and discovered we had received ten blinds instead of eight. The two extra were the same size as two others we had ordered. He also discovered that one blind was marked on the box as being the size we ordered, but, in fact, was not. My husband called American Blinds. He was told that we had ordered ten blinds. Their order showed that. Again, we never received a detail order confirmation, just a confirmation of the order and the amount credited to our credit card. He was told he was out of luck; they would not accept the blinds back. Needless to say, he was a bit upset, but decided to chalk it up to experience (that is to never order from American Blinds again). He also had to send a digital picture of the one blind to "prove" it was an incorrect size. American Blinds has since replaced this blind. As he began to hang the blinds, my husband found two of the blinds were defective. Lucky for him, they were the blinds of which they had sent us duplicates. He called American Blinds back to report the defective blinds, hoping they would at least give him a refund because they were defective. This time, he was told that it was past the time for making exchanges. He complained vigorously and was eventually told that if he took digital pictures of the blinds and emailed them to American Blinds, they would forward the pictures on to the manufacturer to get us a refund. He dutifully took the pictures requested and emailed them to American Blinds in April. On June 19, I emailed American Blinds Customer Service and asked about our refund. In an email from Joan, she states that they never received the digital pictures we sent! This is an out and out lie-- my
husband requested and received a confirmation from American Blinds that they had received the pictures when he sent them in. I emailed this fact to Joan and have had no response from American Blinds as yet. I would NEVER, EVER do business with this company again. We have no way of proving that we did or
didn't order ten blinds from them--only their word. Their word has not been shown to be reliable. They
send defective products and accept no responsibility for them. They send incorrect sized products and
force the customer to prove that they made a mistake.