Amscot Financial
Reviews and Complaints

On 5/23/16 I purchased a money order for $100.00 for our family reunion. I addressed the money order to the reunion agent Deonta Dean and mailed it to his address the next day. He informed me about two weeks later that he never received the letter with the money order in the mail. I then went online and found Amscot # and called them to see if the money order had been cashed, they said they had no record of it being cashed. I called again the next week and it still not had been cashed. Amscot customer service informed me that they would refund my money if I would go online and get their claim form and send them a $12.00 processing fee. I got a new money order from Amscot and the claim form and mailed it to them on 6/13/16. A few week after that I called them again and spoke to someone in the money order dept. and she informed me that it would take 30 days to process my claim. I then called back a few week later and then they tell me that it could take 30 to 40 days, even 60 days. I can't understand why it is taking them so long to refund my $100.00, each time I call, they tell me the same thing. As this point I do not believe them, I think they are just holding my money, another Big Corporation taking advantage of the small guy.

On April 12 2016 visited Amscot Money Superstore at 9620 sw Coral Way Miami Fl 33165. to claim a western union money transfer of under $100 I had the information from sender with transaction id# the store clerk Alexandra first said i needed to register as a client i found that odd that they require i be a client like a walk in customer is not enough? but turned out i had been there once before and i allready was from months earlier, she pointed out the proper Western Union form i filled out with all the requested info on the form and handed it to her with my drivers license, she asked me a bunch of personal questions about myself and the sender that i felt were invasive and irrelevant to the transaccion among them she asked me where was the money sent from? i answered here locally Miami no actually Homestead why? (she replied Miami is good enough) i figured she knew better than me from what location sender used to send money so i was being put to a test like i am a suspect and i had to proof i didn't steal it who sent it? the name is on the form then she asked :what is the money for? I said i know i dont have to answer any of these questions for this transaccion right? she asked me again (what is the money for?) i was appalled i couldnt believe the personal intrusion of the questions at that moment out of frustration i answered even if it was for drugs so what i really dont feel i need to answer any of that. she replied we can't process your transaction. I asked for what reason and she would not respond she was writing notes on the computer probably about me on whatever file they have of me, I requested to speak to the manager and the other clerk a young man that was standing near bye listening responded :i am the manager (i suspected he was lying and later found he was) i asked him to please give me a reason for not being able to process my Western Union money transfer and if possible in writing specifying the transaccion id# he replied i cant do that said call this 800 # pointed to it on window and walked away.
I called Amscot number he pointed to [protected] i spoke to sherri and explained the situation and expressed that i felt that the transaction had not been processed because i refused to answer questions that shouldn't of been asked in the first place. so i asked what is the managers name in that store she would only provide a first name of Jonathon i mentioned to her that Edgar identified himself as the manager and asked her if it was customary for employees to represent themselves as managers, she said Edgar was not the manager but perhaps was in charge,
Western Union is one of the reasons customers visit business's like Amscot The Moneystore, Western Union should review the abusive policies of Amscot and take some action into this matter so that Western Union customers don't fall into the Amscot unscrupulous invasive tactics that Amscot is practicing.
Just for the record later that day i went to Publix Supermarket with the same Western Union transaction presented it to the cashier with my identification and that was all she needed no questions asked. Now i know bettter than to step inside an Amscot Money Superstore

I got one of the amscot money cards and put $900 on it so I could buy plane tickets to go see some family. You are required to set up an account in order to keep up with your balance. I asked the lady when I got it if there were any fees associated with this card, before I agreed to get it. I was told no. I asked what about taking money out at an atm. She told me as long as I used the one in their stores I should be fine. So I go to register to keep track of my account on Amscot.net I go through the whole process of setting it up. They require you to log in afterwards. Guess what?! It doesn't work. I've had to reset my password 10-15 times and call them 5-6 times just to get in. Each time you have to speak to an actual person they charge you .75. Then when you do actually go to check your balance at the atm in their stores they charge you 2.50. Then there are monthly fees it your balance drops below a certain amount. IT"S BULL! IT's the biggest money making scam i've seen in a while. I JUST went through the process of trying to log in to see if maybe it was just the site. Nope! My account is now frozen, after entering my login information 10 times. The same log in information I just changed it to. RIDICULOUS! save your hard earned money.. go get one of those dot cards at walmart they are totally free!

As an employee, you can expect to be inside the “glass bubble/cage” that is the employee side of a branch location. These employees do not receive any breaks, and are not permitted to leave from behind the camera monitored glass until the end of their shift, which may be as long as 16 hours. An employee is effectively locked in behind the glass, and only a manager, which they call “leaders” has a key. Much like a prison, these employees are expected to obey an astounding array of policies, procedures, laws, and frequent testing for drugs, their background, credit rating, and knowledge of all that is Amscot. They will be tested for their knowledge of mathematics. Online job boards, such as Monster.com are monitored, and if an employee has a resume open or is serving for another job, they may be questioned about it, and why they are searching for another job. If a customer owes money, an employee is required to seize those funds when appropriate, often without the customer’s knowledge beforehand. Time to time, customers make death threats against you for taking their money.

They are required to have cell phones and cars. The company does hire people who make the free choice to smoke cigarettes. They must have an open availability and are not permitted to have a second job.They are required to be able to work up to 26 miles from their home. Hygenie and personal appearance are closely monitored, and discussed with employees if there is a problem with hair style, hair color, breath, tattoos (cannot be visible), no colognes or perfumes, weight loss or gain, overall health or decision to see a doctor, variations on uniform, name badge, jewelry, etc.

There is a policy and procedure for almost anything you can imagine. There is also something called “required reading”. The reading is books kept within the branch, and one book in particular is Christian based, although choice of another religion will be permitted, but maybe not encouraged. If an employee falls “out of line” they will be effectively dispatched without hesitation. This is considered to be “one of the best companies to work for” in Florida.

As an employee, you can expect to be inside the “glass bubble/cage” that is the employee side of a branch location. These employees do not receive any breaks, and are not permitted to leave from behind the camera monitored glass until the end of their shift, which may be as long as 16 hours. An employee is effectively locked in behind the glass, and only a manager, which they call “leaders” has a key. Much like a prison, these employees are expected to obey an astounding array of policies, procedures, laws, and frequent testing for drugs, their background, credit rating, and knowledge of all that is Amscot. They will be tested for their knowledge of mathematics. Online job boards, such as Monster.com are monitored, and if an employee has a resume open or is serving for another job, they may be questioned about it, and why they are searching for another job. If a customer owes money, an employee is required to seize those funds when appropriate, often without the customer’s knowledge beforehand. Time to time, customers make death threats against you for taking their money. They are required to have cell phones and cars. The company does hire people who make the free choice to smoke cigarettes. They must have an open availability and are not permitted to have a second job.They are required to be able to work up to 26 miles from their home. Hygenie and personal appearance are closely monitored, and discussed with employees if there is a problem with hair style, hair color, breath, tattoos (cannot be visible), no colognes or perfumes, weight loss or gain, overall health or decision to see a doctor, variations on uniform, name badge, jewelry, etc. There is a policy and procedure for almost anything you can imagine. There is also something called “required reading”. The reading is books kept within the branch, and one book in particular is Christian based, although choice of another religion will be permitted, but maybe not encouraged. If an employee falls “out of line” they will be effectively dispatched without hesitation. This is considered to be “one of the best companies to work for” in Florida.

My husband and I bought two money orders over 2 months ago, and they were lost. We filled out the form to track them and replace them but after 50 days we did not receive them back so my husband contacted them 3 weeks ago and the person he spoke to said that one money order was still okay and that a new one will be sent to our house in a few days, and that they were still checking on the other money order. They told my husband to call back and it has been three weeks and we still have not received the money order, and he will be calling today since we have not got the money order and to see why and what is going on with the other money order. We are very unsatisfied with amscot and will be canceling our direct deposit through them and will never use them again after this.

In June 2012 we went and paid our electric bill at Amscot - as usual. In early July I came home from work with my one year old to discover we had no electric! I pulled the receipt and called the electric company only to be told my receipt number had not been applied to my account by Amscot. Unbelievable! An hour and a half later, plus gas, and everything else my significant other and I ran all over town getting Amscot to fix their mistake. We were told they would take care of the reconnect and late fees associated with their mess up. Today I got my next power bill and guess what? They didn't! So I have now not only paid Amscot to process their screw up, wasted an entire evening I could have spent with my family, lost a refrigerator worth of groceries, wasted gas, and felt like a horrible mother but I now owe a total of $55 to the electric company because Amscot put my payment on the wrong account and let my electric get turned off. I should be grateful that they at least corrected my payment which was a lot more than $55, right? Wrong. Screw you, Amscot.

I went into the Amscott on Orange Blossom Trail, Orlando. My Cashier check was $2000.00. Brian the cashier refuse to give it back. I then ask Brian to give me back my check on many occasions, He refused each time. His supervisor said once we give the check they can not give us the check back. I said again give back my check and I take some place to cash it again they did give us our check. You have not cashed the check why can you give it to me. The supervisor with a negative attitude at this pointed to a sticker and said call the corporate. I and tire of you asking for your check. They took a told of $336 out my check. I also notice a young woman next to me camplaining about a check they were to hold until that day..but then sent to the bank on Friday..again another person asking for their check back and Amscott refusing to give theie checks back. I felt that I was robbed and could not do anything about it. I wonder if this a common practice this company?

this is what i tryed to send them but their site didn't work some internal server error kept showing up:

im very upset, with amscot. you guys tryed to rip me off. we did our taxes a few days ago. when we went to pay with the credit card. it was denied... tryed several times. starting to get upset here. called the bank to see why the heck it was denied. comes to find out. your stupid ### is trying the transaction as cash advance.

thank you amscot for trying to screw me over and give me high interest charges. why don't you charge the damm card has credit like everyone else. stop trying to rip people off and acting like your better than other business. cuz i happen to know when you do cash advance you get your money right away, and we get high interest everyday since the transaction day, unlike regular transaction. by the way you can expect my experience with amscot to be shared to everyone i know."

sorry for language, i just copied what i tryed to send them

I went into the Amscott on Orange Blossom Trail, Orlando. My Cashier check was $2000.00. Brian the cashier refuse to give it back I then ask Brian to give me back my check on many occasions, He refused each time. His supervisor said once we give the check they can not give us the check back. I said again give back my check and I take some place to cash it again they did give us our check. You have not cashed the check why can you give it to me. The supervisor with a negative attitude at this pointed to a sticker and said call the corporate. I and tire of you asking for your check. They took a told of $336 out my check. I also notice a young woman next to me complaining about a check they were to hold until that day..but the sent to the bank on Friday..again another person asking for their check back and Amscott refusing to give their checks back. I felt that I was robbed and could not do anything about it. I wonder if this a common practice this company? BRIAN WAS THE CASHIER.

I filed taxes with my husband. He fied head of household. Amscot send back our check because his name is not o my account. When I ask why wasnt I notfy that money was been put I my account. I couldnt get a straight answer. When I ask for a supervisor I was told there no way of contacting one and I was put on hold for hours and no one came to the line. I ask when I first got the card will there be a problem with puti my husband checks on the card I was told no problem thats why I bought the card I just move to flordia and need quick card to recieve our money on. They should make it clear you can not put your spouse monry in your account if there was a problem with the money I should have been called. I cash my daughter check there there should be a problem with that. But thats not a problem because is a child ad I had no id to show but the check got cash. Whats the diffrence I n cashin some one else check and recievig a check to the account. How do I contact some one about the accout. Pamela [protected]

I am a regular customer at the Amscot in Sebring, Fl and I decided to use this establishment as a way to pay my child support which was in the sum of $500. I had signed a contract to pay the sum by Dec. 17th 2010. I am a drywall man and it took up until two days before the due date for me to have all the money in full. I was given the option to use their bill payment to get this into child support before the deadline.
I was at work and so my girlfriend offered to send off the money so that I would be on time with the payment. She double checked to make sure she had everything correct and we have receipts, but the teller made a mistake and sent it to my other daughters mother. The wrong account which was clearly stated on the coupon. Now I am negligent and I have broken a contract due to the fault of an employee for Amscot. I understand that people are not robots and make mistakes, but this is a massive mistake.
I am waiting for a phone call from a representative of Amscot in the morning. I am worried that they will try to weasel their way out of the blame. Any help out there?

I obtained a prepaid credit card because if emergencies come up they are needed. What I went through making a deposit to the card was complete hell. They questioned every use and today I had to show bank statements and legal documents/trust documents and paperwork showing I had a death in the family to prove why I had money in my bank account. It was very insulting. I had my driver's license, my card, my pay stub and even after looking at the trust paperwork and legal documents they still had the balls to ask how I was related to my great aunt who passed away. So I also showed them my stepmother's death notice too as I am an heir. By the time I left the poor woman was apologizing for what the main office was making her do. I have one bill to pay with this card then no more with Amscot. I will pay for money orders and go through other currency companies.

Do not use billing service! They hold your money and pay weeks latter. Use a stamp, it is much cheaper and will post to your account faster. Today money is transferd at the speed of light. But they tell you 3 days! They can't even do that!
What a racket!
Any body can do what they do, what the hell! Send me your moneny, i will pay your bills?.
Til i have accumilatted millions, i can just sit on the average daily balance.

Good thing I didn't let them do our taxes this year! Just found out that they put the wrong amount of Fed. taxes withheld in our 2007 return and got a letter from the IRS telling us that we owe them over $2000 from their mistake of writing in the wrong numbers. We just filed bankrupcy and I don't think we can get it taken care of with our Chapter 7. Go over your return on the screen no matter how long it takes!

I lost my first card, then called in for another they charged me $9.95 without telling me;I never recieved the card.Next, they sent me another card, charging me $9.95 without telling me, and now Im showing $0 balance.

Amscot customers beware!

I did a pay day loan with this amscot and was ripped off. I wrote a check for 331.00 and went to pay back the loan. The teller tells me i have to pay back 441.00 and here my check was for 331.00. I was told it was the tellers error who put that amount into the computer system although what they gave me was 331.00 and for signing a legal document although i didn't receive 441.00 i have to pay that back. I was robbed for an extra 141.00 in my bank account, they did an electronic fund on my account changing my pay day loan amount on their own. I was told by wachovia bank that with an ach transaction amscot can take out whatever amount they want! That is illegal... So beware of amscot pay day loans! I'm a victim of amscot fraud. Read the fine print! It's your money that may be taken, the check you write does not matter!