Anderson Automotive Group review: Windshield cracked by the service department Fred Anderson Toyota Asheville.

On 26 August I brought my car in for service to replace the windshield rear view mirror that had a faulty lever for switching to night vision. During the installation of the new mirror my windshield cracked. I was shown this by my service advisor and was told he would check on ordering a replacement and to wait. After about 30 minutes the service advisor said he could not order a replacement windshield with out first performing due diligence. After another 30 minutes I was taken to the see the service manager Tyler Clifton. Tyler informed me that he had been studying video to determine if the windshield was damage when I brought the car in for services. Tyler said he could find no evidence of any damage and that he believed there was probably a defect in the windshield that caused it to crack. I asked Tyler did he have any evidence of that and Tyler said no but he would review video to investigate. I also asked did not the technician inspect the windshield before starting the installation? Tyler said he did not know. I was told to take my car and I would be contacted on Monday. I asked my service advisor about payment and was told not to worry about it someone would contact me. By the middle to late afternoon Monday I had not received a call so I called the dealership and asked for the service manager. After the person on the phone took my information she said oh your the one and put me on hold and quickly came back to me to say there was no one available for me to talk to and to call back at another time. I finally received a call on Tuesday afternoon from Tyler who said it was his opinion that there was damage to the windshield before I brought the car in. I asked again did he have any proof of that Tyler said no. Tyler also said when tried to zoom in on the vehicle with their cameras it was too fuzzy. Tyler said they would pay half of the windshield replacement or I should turn it into my insurance. I told Tyler I would check with my insurance and call him back. I found out my deductible was $100.00 I called Tyler back and asked if he would cover my deductible and Tyler said yes they would. This was on Tuesday 29 August on Friday 01 September Tyler called me back and say he had discovered that I was not billed for the installation of the mirror which was about $107.00 so we should just call it even. I said fine and hung up the phone. I called Tyler back because on reflection I was not okay with the outcome. I left Tyler a voicemail to the effect: That after reflection I was not okay with calling it even. I said no matter how he spins it his technician broke my windshield and I would seek resolution elsewhere and would not ever set foot in his dealership again then hung up. Which brings me to your group. Really! I take my car in for service the technician cracks the windshield and I am told the windshield must have been defective with no proof that it was. I had been a customer at the dealership for over 5 years faithfully bringing my car to the dealership for service and even purchased a 2022 Rav 4. Your web site talks about trust, integrity and value to your customers. That is not what the dealership shows they do not stand behind your work or that they value your customers at all. Your dealership went out of it's way to show disrespect and refuse to take ownership for what took place by placing the burden on the customer to resolve their mistake at his or her expense. My name is Richard Nelson the vehicle in question is a 2018 Toyota Prius. My contact information is Address 25 Quail Ct. Fairview NC 28730 email: [protected]@gmail.com Phone: [protected]

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