Anderson Automotive Group
Reviews and Complaints

Visiting this dealership over the years and watching a consistent decline in several areas of customer service has become as much of a disappointment as a visit to the NC DMV.

On average over the past 7 years all of my service appointments have cost me a minimum of 3 hours per trip, today it was 8.5 hours, just for a battery replacement. Of course they don't communicate or provide any updates at all, even when they take your mechanic off of your car to work on a different one, it would have been nice to know that up front!

Sitting in a waiting room chair for 8.5 hours with no idea of the status of my car is stressful enough, I shouldn't have to chase someone down for an answer, only to be told they prefer to communicate via text. I thought car dealerships were all about face to face relationships?

And at the end of this painful shift I find out all of this was for a battery replacement, even worse they tell me it could have been done sooner if they knew it was a battery replacement, really? 3 batteries in 3.5 years from Fred Anderson, why would I expect a bad battery only after 1 year? I lived in MN, batteries lasted 5 years on average, in below zero weather! And isn't the point of a service appointment for them to diagnose the issue, not me...

Finally I get my car back, thinking after all of these battery issues some of the cost would be covered by battery warranty, not quite. Not only do they tell me the warranty is shy by a few months, they suggest I could wait up to another 2 hours for them to see if Nissan would cover it. Stick a fork in me, I'm done!

I have given this dealership many years of loyalty, there used to be a time when that meant something. There also used to be a time when customer service was a priority. The customer deserves better! Although this is a 1 star experience I do give some credit for the skilled mechanics, they just follow orders but deliver great workmanship.

I traded my car in for a new car purchase back in May/2021 and filled out the paperwork to cancel the GAP and prepaid maintenance plan. Received my GAP refund in July, but not the prepaid maintenance refund. Have spoken to *** and *** dealer support and they have no proof of a check being sent to *** for this refund. They have tried to get corporate to send proof of money being sent to *** and cannot seem to get *** to cooperate. *** shows the statement being sent to Fred Anderson in June, but *** shows no history that a check was cut to them to have them send me the refund. At the point it has been over 90 days. I need help getting my refund because corporate is not helping.

We purchased 2017 Toyota Highlander from Fred Anderson Toyota of Raleigh on October and after been convinced to add an extended warranty during financing we purchase a $3500 extended warranty with our car purchase. We called to get some service done on March 20 and found out we did not have a warranty on file even though we have the paperwork in hand. We went to the dealership to straighten this out and was told by Michael Hardy our finance manager the warranty had been cancelled and he didn't know why but he would have it reinstated asap. It has over a week and after touching base with him and a general manager for over a week they still have not corrected this matter issue. I want my warranty fixed reinstated now!

Service dept will not respond have called twice and online chat twice repeating same situation for 2 days and no response I called and twice yesterday and I would like to have a fax number that I can fax in. Safety since on my Toyota RAV4 2018 is not engaging in the engine light the check engine on the tech domitor is coming on it is yellow and it is not blinking. I have a extended warranty and I bought my car at Fred Anderson Toyota in Raleigh. I called to see if I can get it serviced are they honor the extended warranty at Leith Honda scuse me Leith Toyota in Raleigh because it is right around the corner from where I work I called twice so maybe I can get a technician to tell me I'm doing something wrong with engaging the cruise control but I have got knocked back got back a call yesterday so can you just send me a fax so I don't have to keep on calling

On Saturday, we visited Fred Anderson Nissan after viewing a car online for our daughter. The car would be difficult to finance due to our good credit. So they showed us the Nissan Kicks. The car was low to ground, white, and there is no leg room. My husband thought that I liked the car and proceeded with the purchase. I had surgery a few days before and should not have visited the dealership at all last weekend. We signed the contract and the next day I told my husband I wanted to exchange the vehicle for something that would fit me since the vehicle is mine. We called the salesperson *** that Sunday and he stated that he was off for family time. So Monday we called and was told that we needed to speak to *** who went over the contract with us. He was not in until Tuesday. So today March 16th three after signing we went to exchange the vehicle only to be told we needed an additional 3100 to do so.

The Fred Anderson Toyota of Sanford has hundreds of ONE star reviews 2.5 overall average review I bought a Toyota Tundra brand new and told *** in finance That I did not want anything extra added to this truck because I did not plan to keep it . I later found out he added lots of extras. ( Secretive Hidden charges ) they DO NOT TELL YOU ABOUT OR SHOW ON CONTRACT. Family plan $3000 and extended warranty $1500 They will not provide a web site or any information one what you bought. . *** told me he would give me a refund but it never happened. Two weeks later I talked to the manager *** and he shook my hand and said I'll take care of it on the refund.. He never did either. I traded it for a new 2021 Tacoma Also with Family $3000 plan and extended warranty $1500. Their service Dept will not fix my hood that shakes. 10,000 mile service oil change They DID NOT change the oil !00 % ILLIGAL I Picture.Proof Need refund on both trucks $9000.00 Total

Was told my vsc was one thing when it turned out to be another. Theres a ppm plan that is on there that makes no sense. When I purchased my Highlander from Fred Anderson Toyota I was told a couple things that do not seem to add up and would like answers and remedies. This was the first time I used a tablet to buy a car. I was told that my VSC would cover the car for 10 years and 125k miles. I have little interest in a VSC for almost 2k that would be used possibly for on year 4 and 5. There is a $754 PPM plan. I was told that was the maintenance plan for the Fred Anderson Family Plan. Okay, I didn't think much of it since he said it was on the addendum. I got to looking and that plan starts at mile 25k since Toyota covers the first 25k. And the plan is only good for 25k additional miles. So this is just a separate PPM plan that I have 0 need in. I have lifetime oil changes with Fred Anderson. It is unethical to tell someone what all I was told, have me sign on a tablet that I should have paid attention to better obviously. I should have read the paperwork better yes, but I was lied to, misinformed, and spent over 3k on additional products thinking Fred Anderson had my best interest at heart. I either would like to have a full refund of both those products or I will be forced to cancel them both. Thank you.

We purchased a car from Fred Anderson Nissan about 3 years ago. We paid cash for the car and should have received a tite. We purchased a car from Fred Anderson Nissan in Fayetteville North Carolina about 3 years ago. We paid cash for the car and should have received a title well before now. We attempted to trade our current vehicle in yesterday and found out there was a lien on the current vehicle. The lien has nothing to do with us it was a mistake made by Fred Anderson Nissan when they sent the paperwork to DMV. We contacted the Nissan dealership only to find out that it will take weeks to correct this issue. The problem I have with this is I'm being penalize for the dealership mistake from 3 years ago. I want to point out that the 1st person I spoke to yesterday was ***. She was super nice and got all of our information in ensured me some would contact me today. That person contacted me today and was ZERO help and basically told me she would contact me by Friday which is unacceptable in my opinion. Not to mention she had no further information to give me then the first person I spoke to the night before. Which I find very unprofessional as she should have done her due diligence before contacting me which she failed to do. The Dealership is holding a title that belongs to me and is refusing to fix this issue immediately and there in the wong here not my family.

I have been trying to cancel a warranty I purchased from Fred Anderson pre-owned cars since at least April this year, if not earlier. I purchased a warranty with the car in April . About April , maybe sooner, I wanted to cancel. I wanted to cancel after realizing the warranty really cannot be used for anything, specifically I needed a software upgrade that is supposed to be covered and it was not. I called multiple times, sent messages to the website on their chat option, no response. Then I went down in person a couple months ago. They filed the paper work to have it canceled. I called my bank about a month later to see if it had been taken off. They had had no request to remove it. I have called multiple times and left messages with multiple people, and either no one answers or someone tells me they don't know the plan I am referring to and they will get back to me and they never do. On one occasion someone in management called me to say that he was not aware of my situation, but heard my message and his employees had been trying to call me but they didn't know how to use the google assistant service on my phone. So I guess for months a business full of adults lacked the competency to tell an answering service the nature of their call. I find it hard to believe considering Fred Anderson has their own automated answering service. I want the warranty taken off and my money refunded. I believe this is an intentional effort to take money from people without providing a service.

Fred Anderson Toyota refused to fixed my radio. The sale person knew the radio in the truck did not work but sold it to me without disclosing tellin I purchased a 2018 Tacoma Truck from Fred Anderson Toyota on October 10. The dealer never disclosed that the radio did not work. When I was driving home the radio cut off and on and off and on. The radio never plays a full song and i cannot use my phone with it. I have taken my car back every week trying to get the radio fixed. The technician told me my cell phone was too old to work with the truck radio. I went and purchased another phone. The radio still does not work. I had gone to Fred Andersons repair department 6 times over the last 8 week including on two occasion when I sat and waited 4 hours. I went to the Sound Factory to see if they could fix the radio. I was told they could not fix the radio because it was a factory defect. The Sound Factory technician told me to go back to Fred Anderson and have the fix the radio. I went back to asked Fred Anderson and spoke with a Manager. I asked again for the to fix the radio. I told the manager it is a factory defect and only Fred Anderson could fix the radio. The manager told me they cannot fix the radio. I stated I wanted to return the truck because of the defective radio and the dealer refusing to fix the radio. The manager told me to late, you had three days to return the truck and you did not so you are stuck. The manager said they could not fix my radio. Fred Anderson knowing sold me a defective Tacoma Truck for $26,000.00

Was lied to by rep. I highly doubt I will be returning to FAN for service I was totally displeased with the service and how I was lied to straight to me face. First when I arrived I was told they had to check if they could honor a mailer I received to have a filter and oil change for 14.95 because of the age of my car. He checked it and found out he could honor it because of the type of oil my car takes anyway. I asked how long the oil change would take because I had a breakfast meeting to be at at 9AM. He said up to 2 hours on a weekend. I was shocked and upset that it would take that long for something so simple. I asked if he could expedite the process and he said he would attempt to but it was apparent I wasn't going to make my breakfast on time so I asked the person I was meeting with to swing by and get me on the way. I notified him I was leaving and to call when the car was ready. But the real irritating issues came when I got back. I checked out and he LIED STRAIGHT TO MY FACE about two things. Lying is a HUGE pet peeve of mine. First, I asked why my car hadn't been washed and he said that because of the temperature they weren't washing cars today when I SAW WITH MY OWN EYES at least 3 other vehicles that were sopping wet from being washed. Additionally, he told me that my car needed new brakes yet I just got new breaks from Firestone just back in October, so I knew he was lying. I asked what brakes needed to be fixed...front or rear or both because I just got them done and they he fumbled and was unable to tell me which ones and said "nevermind if you just got them done disregard". I've already told my friends and family to take their business elsewhere. I emailed the service manager about my concerns on Feb 10, 2020 and as of Feb 19, no response from him either. Not surprising.

I took my older car(1992 Camry) to Fred Anderson for several repairs on 7/6. My main concern was the air conditioner. I explained to the service advisor that I had to keep adding freon because the air conditioner would start back blowing out hot air after I'd driven for a week. I asked that it be checked and advised on what repairs were needed in order for it to be repaired. According to the dealership, I needed a compressor. I gave the go ahead to replace the compressor. Other repairs or replaced parts were motor mounts, timing belt, water and oil pumps and the oil changed. I got my car back on 7/8 and took it back to Fred Anderson on 8/14 with the same issue as before. The air conditioner was blowing out hot air. I was told this time that a line was leaking. I told them that I suspected that the first time that I brought the car in. The service advisor said that they would have to send out for the part and that it would be delivered @ 9:30 AM (it was @ 8:10 when he spoke with me). I said okay and after it is delivered, how long will it take to replace the line. He said 30 minutes. I told him that I would wait. At 10:30 AM, I had to go looking for him. He saw me coming and said let me go check on your car. He told me that they now needed to get an Oring delivered. I told him that I could wait no longer; so, I was given a loaner. The service advisor told me that he spoke with his manager and that there would be no charge for the replacement. I did not get a call until 5:00 PM 8/20 telling me that my car was repaired and that the air conditioner was blowing out cold air. I picked up my car on the morning of 8/21. It was given to me with a lot of bird *** and dust. I had to take my car back on 9/01 with the same air conditioner issue. Service advisor informed me on the afternoon of 9/2 that I needed Orings and I don't know what else. He stated that it would cost over $1000 more to repair. I told him that I couldn't pay that.

My down payment vanished when wired to a fraudulent account provided by a finance manager. The sale's delay affected my home closing. Around September 20, the dealership agreed to mail the full contract to my temporary address after my hospital discharge. This was necessary for my mortgage lender before closing on my home, initially set for October 1. I returned the contract as agreed. However, the dealership broke their verbal agreement in two ways: the envelope for return mail was two-day instead of same-day, and the check to settle the loan wasn't sent the same day as promised. I also wired my down payment to the account provided. This rushed timeline was to ensure closing before my salesperson transferred and to meet my lender's deadline. On September 30, I discovered the dealership's finance team didn't send the mailings on time. This failure to honor the verbal contract delayed my home closing, forcing me to stay in a hotel for an extra week after major surgery without a caregiver, incurring unexpected costs like hotel stays, meals, and builder fees. Weeks later, I learned the deposit wasn't in the account provided by the dealership for wiring. No explanation, compensation, or discount was offered for the breach of contract or lack of follow-through by staff. I filed a fraud claim with the bank, which takes up to 45 days to review. I provided the wire confirmation number when the dealership inquired. They didn't even offer to cover the wire fees. This situation is unacceptable and reflects poorly on Toyota's customer service. I expect corrective actions for the finance team's mishandling.

Brought my 2012 Toyota Highlander to Toyota of Sanford- April 22- Door locks would not work. The car is still not fixed after 5 trips and $970 I first brought my 2012 Toyota Highlander to Toyota of Sanford on Wednesday, April 22 because the door locks would not lock. The mechanics said the Master Switch was bad and needed to be replaced along with driver's side lock assembly. The part was not in, so I told my Service Advisor, ***, I would come back Friday. When I got home, I tried the door locks and they locked, so I called Mr. and told him. He said to call him when or if the problem happens again. After having trouble with the locks again, I brought the car back on April 28 and it was repaired for $971.97. On Saturday, May 2, the car malfunctioned again, so I brought it back and it was fixed in about 5 minutes- apparently a loose connection. The car worked fine until May 5, so I brought the car in May 6 and again, the same loose connection was fixed. *** told me I needed to have another part replaced, but since I paid $971.97 on April 28 and it still was not working after three trips, he said I would NOT have to pay for the new part (another $900.00). The car worked fine until May 13, so I brought it back on May 14. The Service Advisor was off the previous Tuesday, so I thought he would be there. Unfortunately, he was not.. I told the Service Manager, ***, about the problem and he said the Service Advisor was not authorized to tell me that there would not be a charge...I said, It doesn't matter, because he said it a couple of times- that they would NOT charge me. This is the worst example of customer service. The Service Manager, ***, needs to be trained in proper customer service practices.. If I have paid $971 and the problem is still not fixed..It begs the question, was the problem misdiagnosed? Was it unnecessary to change the master switch and door lock assembly? If the Service Advisor said they would not charge me, then I feel very strongly that I should not be charged anything...

I recently bought a car from Fred Anderson. A week later the car needed a $2400 repair. I know I bought it as-is, but I expected it to be roadworthy. My complaint is this. I bought a car from Fred Anderson Toyota and a week later it needed a repair that exceeds 25% of the price of the car. I had only gone 230 miles and had only used a half tank of gas before the check engine light came on. The car was bought 'used' so I don't know if lemon laws apply. I don't think so. The car was also bought 'as-is', but I feel that it is reasonable for me to expect that the car would be roadworthy. Fred Anderson sold me a car that was not roadworthy and I feel that it is reasonable for me to expect them to help me make it roadworthy. They are offering me neither assistance nor customer service regarding this matter. Can you help me with this? Timeline follows. Dec 18, 2020-Bought a car from Fred Anderson.$9200 price of car, plus stuff=$11200. Paid $6200 cash, financed the rest. Dec 28, 2020-Took possession of the car. Jan 5, 2021-Check engine light came on after 230 miles of ownership. -Called Fred Anderson Sales Dept.(my salesperson was out), was transferred to Service Dept. and was told by someone to take it to a *** dealer who would know about it, since it is not a Toyota. -Called *** and made an appt. Jan 6, 2021-Brought my car to *** for diagnosis. Jan 7, 2021-Got a call from *** regarding the diagnosis. Jan 8, 2021-Finally got an email quote from *** and forwarded that to my salesperson (***, my only point of contact) at Fred Anderson; along with a letter. Both should be attached. *** soon called me to say that the attached quote was not received. While he was on the phone with me I re-sent the quote and he got it. He called me back a few minutes later and told me that his manager would see what he could do to help me and would call me back later that day. He did not. Jan 11, 2021-Called Fred Anderson Sales Dept. to follow-up. I was accidently disconnected the first time. The second time an unknown individual told me my call would be returned. It was not. Jan 12, 2021-Called Fred Anderson Main Number. The first time I was accidently disconnected. The second time *** connected me to *** who told me that *** would call me. He did not. Jan 14, 2021-Emailed Fred Anderson to follow-up. Got no reply. Jan 18, 2021-Called Fred Anderson Main Number and left a message with someone asking for the manager to call me. He did not.

Work on Suzuki Equator involved incomplete repair, non-replacement of parts that were rotting, and replacement of parts that were new. Submitted by third party mechanic 2009 Suzuki Equator 4.0L VIN: *** 156,669 Evaporative system concerns, P0455, P0456 codes stored in system. On 3/27 *** installed a Purge Valve, Vent Valve, PCV, and crank breather hoses, parts were purchased at Fred Anderson Nissan using the VIN. This repair was performed to eliminate a potential fuel tank issue. The fuel tanks are well known for an internal valve issue that causes the tank to build pressure then send fuel to the Charcoal canister setting evap codes. The tank and the canister are very expensive and tested good at the time. Fuel pressure was within specs at 50.5-51.0 PSI showing the pump was operational and applying adequate fuel response. Many complaints have been made about these vehicles either a) pressure valve in tank not allowing gas to flow while filling (a symptom of this vehicle) or b) setting a code when the tank is full (symptoms after pump was replaced at Fred Anderson Nissan based on customers receipts). The fuel pump was unnecessarily replaced because it had tested within specs more than once. After the pump was replaced, the MIL set with the P0455 code and returned to *** for further testing. The customer was informed by the dealer that the filler neck would need to be replaced. The filler neck is obviously rotting and should have been replaced when the fuel tank was removed since at that point it is easily accessible and would save the customer money in the long run. Refer to the attached photo. It is self-defeating to replace a part only to have the relating parts rotting and causing further issues. Under a previous smoke test the filler neck was not an issue, once disturbed is now presenting a very minor leak at the hose clamps. If the vent tube for the filler neck is clogged with contamination and the symptom present when the pump was installed, it would be reasonable to replace the neck so the tank can relieve pressure, and not suffer the customer an additional appointment and diagnosis fee. The charcoal canister was replaced at Fred Anderson Nissan, the old rotting lines were reinstalled causing a small evap leak at the canister. The fuel tank was not cleaned off, potentially causing contaminates to enter the vent system. The vent lines going into the tank now have stress cracks and need to be replaced. Fred Anderson Nissan (based on customer receipts) also replaced the Vent and Purge valve, though they were obviously new with OE part numbers stamped on the parts. How did they determine the new parts were malfunctioning? The pump over running will contaminate the canister, but not the Vent Valve and Purge Valve. Was the customer informed that the obviously new parts were defective? Was the tank itself ever tested? Was research on EVAP issues taken into consideration? What was the diagnostic procedure that condemned a working pump? How can a pump over run at 51.0 psi? What is known is the fuel tanks are on backorder, a clear indication of defective design. The repeated P0455 code being persistent and symptomatic of a bad fuel tank baffle trapping air causing the vent valve to stay open. Is there recorded live data stored on a scan tool to verify pump operation so that both repair facilities can compare results? I am not convinced that the pump was replaced in good faith.

Dealership does not honor their agreements or stand by their work. Been trying to resolve issues for over 2 months. Purchased Toyota CH-R from Fred Anderson Toyota of Sanford on 06/13. Later that day while showing it to family we noticed an issue with the headlights. We brought vehicle to dealership on Monday 06/15 and it was looked at and we were told they would get back with us on Tuesday 06/16. We dropped the vehicle off on 06/22 for repairs and were told they should be done around 3:00 PM. Around 3:30 PM we went to dealership to see if they were finished with repairs. After arriving at dealership and inspecting car we noticed the window tinting was still messed up. They asked us to give them some more time to fix the tinting so we left for around an hour and a half then returned to find them still having issues with tinting. They asked that we leave it with them and they would work on it again on Tuesday 06/23. We left vehicle with dealership. On Tuesday 06/23 dealership call around 3:00 PM to say they were finished with repairs. We went to pick up vehicle and noticed a lot of bubbles in the tinting and they said it needed 24 to 48 hours to work out the bubbles. Upon further review of vehicle, we also discovered that there was paint and dents on the driver's door and a razor blade was left in the back seat. We brought this to the dealerships attention and they said we must have brought it to them like that. We told them there was no damage when vehicle was dropped off and that we would not accept the vehicle back in this condition. Dealership said vehicle was not their responsibility anymore. We left vehicle with dealership. On Friday 06/26 I spoke with the dealership again and was told they were going to detail the vehicle over the weekend and redo the tinting again and take the car to a body shop on Monday 06/29 to have the door damaged buffed out. I expressed my concerns with this as it might remove the paint but would not remove the dents and I would not accept a damaged new vehicle. They said they would get in touch later on Monday 06/29. On 07/02 received call from dealership stating they had fixed problems and car was ready for pickup. I asked them about buying car back again and they said no. On 07/03 we went to pick up car being afraid to leave it there any longer risking further damages since they had it for 11 days. Upon arrival we inspect the car to find the tinting still not done right. We also found scratches above right-side passenger door and car empty of fuel. When bringing scratches to managers attention his reply was "what are we responsible for everything wrong with the car". Being it had been in their possession for the past 11 days we said yes you are and he just walked away. Tried to contact General Manager *** 5 times over approximately a month. On 08/21 received call from *** in service to schedule time to look at and repair vehicle. I asked if we could do it Monday 08/24 and he wanted to wait until Tuesday 08/25 to allow time to receive parts for windows. I asked if I could drop it off on Monday 08/24 between 3:00 & 5:00 PM and he said that would be fine. On 08/24 I go to drop off the car around 3:30 PM and ask for ***. I walk out to the car and show him the rear defroster grid and the places that look like they were broken. I handed my list of items to be repaired and he said they would not re-tint the windows only provide a reimbursement. I explained to him that the voicemail he had left on 07/21 he stated that they would re-tint the windows and provide a reimbursement. He said he would not honor that offer, handed me my list back and walked away. I went inside to speak with *** and they said he wasn't there. I asked to speak with someone else and the gentleman I spoke with said they would not honor their original offer and do a reimbursement only. As of 08/28 still waiting for issues to be fixed and no more contact from dealership. Dealership also put car in my father's name with his insurance.