Open Lot
Reviews and Complaints

This place is the worst! They totally ripped me off. They sold me a car with messed up tires and wouldn't let me switch it out for something better. And when I decided I didn't want the car at all, they kept my deposit. What a scam! Avoid the one on 2100 S. Decatur at all costs. Don't trust these guys.

My man got a truck from here and like a month and a half later the engine went kaput! They said they couldn't do nothin' cause it was outside of THEIR warranty. Be careful with these people. They was tryna get us to pay 3k+ to have the engine replaced. According to Carlos (the big dude in the front) we was supposed to be gettin' a deal cause they was "only" chargin' us $400 for labor and $2800 for the engine. This would be a deal if we had the truck for years. We just put 2k+ to get the truck, now we gotta fix it? I get it you got a 30 day warranty, but really? At least make the purchase worth it! Anyway, I got the quote in writing, dates and vin numbers can be cross examined with the purchase agreement. What's even worse, when we managed to get an engine ourselves they wanted to charge us $800 to install the engine. I wish we never went to OpenLot! I also got text messages to prove two different conversations with two reps from OpenLot with no avail.

I went to Open Lot to buy a car and they told me the mileage was low, but when I got the car home and checked it out, I found out they lied to me. The mileage was way higher than they said it was. Plus, when I tried to report it, they falsified the report. Don't trust these guys. They're shady.

I bought a car from Open Lot on April 4. But on April 10, I had to take the truck back because the window wouldn't roll up or down. Also, the traction light and engine light kept coming on. I took the truck to a shop on Boulder Highway. After a week, the engine light stayed on and the truck kept shutting off. I took the truck back, and I was told that I needed a catalytic converter. They charged me $610.07. Two days later, the truck cut off on me again, and my windows still won't come up. I called several times, but I keep getting the runaround. All I want is my money back, and I never want to do business with Open Lot again. Now my truck isn't starting. I went down to Open Lot for a week straight, and they keep telling me a different story every day. Not only did they not fix my truck, but they put zip ties to hold my air filter together.

Ad said car had 117707 miles. I signed forms saying same. Odometer disclosure says they gotta be truthful. But they lied cuz car had 119290 miles. I got proof with pic. Sales guy said too bad. They cheated me outta 1577 miles. They should pay for that. Engine light came on 3 days later even tho they said car was good. They say they'll fix it but I don't trust em. They won't pay for miles. I got 4 kids and can't afford a car that don't work. I'm scared. Plz help.

I bought a car from Open Lot on 9/27 for 11,674.99. I needed a car and they sold me a 2014 Ford Escape. But they didn't tell me that the car had big problems with the structure. If I had known, I wouldn't have bought it. Now, seven months later, I found out that the car is not safe for me and my baby. When I tried to trade it in, I found out that it's only worth 1,000 dollars because of the problems. Open Lot didn't tell me about this when I bought it. I still owe almost 11,000 dollars on the car, but it's not even worth 1,000 dollars. My husband called them, but they wouldn't talk to him. They made him wait on hold for an hour and then hung up on him.

So, I was browsing a car sales site and saw a sweet ride - a 2018 luxury sedan for only 12995.00! I was excited to buy it, so I went to Open Lot. But their customer service was terrible. They wanted my pay stubs, which I didn't have, so I left. I secured my own financing because they seemed untrustworthy. The next day, I tried to get a purchase order for my bank, but they refused, claiming their machine was broken. The salesman showed me the van's cost with tax, license, and doc fees, which was expected. However, the unexplained extra 2100.00 in fees was suspicious. It felt like a scam, and I thought they should be reported. I suspected if I agreed to the fees, the purchase order printer would 'work' again. I requested an emailed purchase order, but it never arrived. It's clear they're not running an honest business, and I wouldn't trust them at all.

I got a car from Open Lot on 07/20 and a few days later I saw some weird stuff happening with it. I called them up to set up an appointment, but they couldn't see me for a week. I took my car in on 08/03 and on 08/05 they told me it needed a new transmission, but it could still be driven. They said they'd find a new transmission for me and it could take up to 10 days. I called every day for the past 2 and a half weeks, but they never called me back. After waiting for so long, I decided to go down there. The manager said they couldn't find a transmission for my car and offered to give me a different one. We looked at a few cars, but he wasn't there the next day when I came back. The other workers said I had to wait for him to come in. It's been 2 days and he's still not there. I've been trying to get a new transmission, a new car, or a refund for a month, but they've been avoiding me. I'm going to file a small claim. Product_Or_Service: 2014

I put $2,500 down on a car to be financed. The car lot told me I need full coverage to drive off so I added it to a policy that I have a car on in ***. The car I was purchasing was in Nevada. The car lot waited almost a month to inform me that the vehicle has to have Nevada insurance in order for the finance company to give me the loan. So for a second time in less than a month, I purchased insurance but this time in Nevada. The insurance company did not put open lot as the lien holder as requested. Open lot contacted me about the matter and within 48 hours the insurance company resent the documents over with Nevada insurance and with open lot as the lien holder. I spoke to open lot during those 48 hours and not one time did they inform me that my car would be repoed. Instead, they told me that if I get the insurance, they can turn in my application to get the car loan even though I already had the car. Two hours after submitting the documents with open lot as the lien holder, my car was repoed from work. Open lot never answered any more calls, they only replied with a text informing me that they did not know what was going on and that they were contacting the finance company to see what happened. When I talked to the repo recovery business, they told me that open lot issued the car to be repoed even though open lot told me that they were trying to get in touch with whoever assigned my car to be towed away. So open lot seemed to not know anything about the situation but they put in the order to repo my car. My reason for this complaint is I feel like my $2,500 was taken from me and even though I was in contact with open light every day, they never informed me on what I need to do to not get my car taken. Instead, they told me if I get the right insurance everything would be okay and that they were trying to help me. Now I have no car and my money is completely gone. If I never received an actual loan from the finance company, where's my money?