AnswersBy.com review: I am very disappointed in this company 24

There
needs to be a way to retrieve a refund from companies such as answersby, i could not use the internet and was still charged one of my usage fees

I HAVE PROBLEMS WITH ANSWERBY DUE TOO MANY PEOPLE WORKING ON THE COMPUTER WHEN YOU CALL BACK. THEY HAVE JUST GOTTEN WORSE SINCE I STARTED WITH THEM 2 YEARS BACK AND ALWAYS HAVE DELAY RESPONSE SOMETIMES BEING ON THE PHONE HOURS TO GET THEM TO WORK ON THE COMPUTER, THEY HAVE ALSO REFUSED TO REFUND MY MONEY THE LAST TIME I TRIED TO ADD SOME INCIDENTS. WHEN I TRIED TO GET MY MONEY BACK FROM GETTING PART OF $300 DOWN TO $199 I ORIGINALLY SIGNED UP FOR, THEY REFUSED THE REFUND EVENTHOUGH I CALLED THEM BACK THEIR NEXT BUSINES DAY. I AM UNSURE WHO THESE PEOPLE ARE BUT I WILL NOT DO ANY BUSINESS WITH THEM .

July 8, 2014 I contacted answersby pc and explained my computer problem which was : I was not the administrator for my own computer which prevented me from installing software programs. I asked specifically if they could fix this problem and said yes they could and then asked for my credit card number advising me that I would not be charged until the problem was fixed. They remotely connected to my pc and the technician told me they could not do anything because I was not the administrator ..(That was my problem I wanted fixed) I talked to their office guy and told them they should not charge me because they did not fix the problem and he said they would not at least that's what I thought he said but lo and behold I was charged $149.99 for nothing done. I took my computer to my local computer geek on July 17, 2014 and they fixed it for me for $ 110.00. I contacted My Discover card and told them what happened. I sent them all the info but they seem to be siding with the merchant..that I agreed to the terms of the contract ( I did not agree to anything other than to do what you said you are gonna do and I will pay you .. If Discover pays these crooks and charges me.. I will drop Discover like a bad habit.

I also have done business /w this company - Answers By PC Support, Pittsford, NY. I cannot tell you how extremely frustrating it is to deal /w this company- IF they are a legitimate company. I paid them $149.99 for "5 issues in one year". The tech services they provided were insufficient to remove the virus. I had to seek an alternate solution from another service provider who utilized a different tool to remove the virus. I requested a refund. I had put the amount on my Master Card. They said their accounting department could not refund the money to my Master card, but instead they needed the routing number, account number, and check number of my bank, which I stupidly gave them. My bank says it sounds like fraud. They should not have asked for this information. My bank has put a "fraud alert" on my account. Furthermore, they asked more personal questions such as "Do I live alone?" and "Am I a grandmother?" I definitely think this company should be investigated for fraud. I have wasted hours dealing /w this company. They keep stalling re the refund- first depositing 16 cents, then 14 cents in my bank account, then quickly removing the 30 cents through Pay Pal. If I don't receive the refund, I will contact the Attorney General of my state and the BBC and report this company. I am so sorry that I was referred to this company by Gateway.

They told me they could fix my computer password problem online if I bought their service. Well I paid the $149.and was connected to their technician who told me that the only thing to the do wast to restore the computer to its original factory setting. This would mean losing all my programs and documents picture and other items stored on the computer. Since I was having a pass word problem and could not gain access to my computer I was unable to use the factory restore installed on the computer. He than told me that I would have to order a restore disk from Gateway and call back when I received it as there was not anything he do to help me without.
Not feeling good about this I called Kaspersky who walked me though getting my computer up and running, (SOMETHING ANSWERBY COULDN'T DO) by use the restore to an earlier date option in the windows operating system. They took control of my computer ran a diagnostic test finding a corrupted Windows registry. They than sold me a technical support package serviced by Yogi and connected me to the technician who had my computer up and running like new in about an hour. This package cost the same and is good for unlimited service on two computers one tablet and two cell phones

Answers By should be closed down and companies like Acer and gateway should not even have their names associated with them! This has given me a very bad taste in my mouth for these companies, and I will not buy another of their computers until they find another "third party" service provider.
This Company DOES have way too many hands in the pot, and they do NOT know what they are doing even when you try to tell them that it is something you KNOW can not be accomplished from a remote location. Well I thought just MAYBE technology had passed me by in the last hours...and they could physically restore my computer back to Factory from where they were to get rid of a Virus that they could NOT remove in any other way!
What they managed to do was to lose and corrupt ALL of my current company files of 7 years, and LOSE completely 27 years of Tax Client FILES! They promised me that it was backing up on the hard drive that I provided them. They did NOT do it! I LOST everything!
Do not trust this company with your computer AT ALL! Run as fast as you can in another direction. The person that KNEW they had made such a travesty of a mistake TOLD me to call back on Monday for a REFUND. Well being a business person, I IMMEDIATLY took a screen print of the conversation!
When I called back on Monday and they were extremely rude in every way possible, they finally said ..."We cannot give you a refund, because your original issue got fixed" I said you are joking! You destroyed not only my computer but our lives, and you are telling me that you fixed my problem! OH I WAS MAD!
So I am not stopping, I will let others know as much as I can what this company has done, and the results!

3l21/15 My problem started with no internet access even though also showed I was connected to the internet. I called Verizon, no problem there, they told me seems computer problems. so they referred me to gateway, OMG I felt I was been punished after Answersby started to try to fix the problem with their mantra or something they kept repeating: www.logmein123.com. over and over again I felt I was reciting the rosary over and over. During the whole ordeal, language communication was sooo hard to understand. It took couple of days to fix the internet connection when I was transferred to a Senior Tech who fixed the problem. waoo was I happy, couple of days later, ! OH NO ! a new issue came about: gateway recovery backup was needed, that my computer security was in serious jeopardy, What the heck, I am sooo frustrated, will report them to the BBB, facebook, all my friends and my credit card.

I have a two-year subscription with Answersby. I recently had a problem in which two programs conflicted, and I wanted to remove one of them. Answersby worked on my computer for quite awhile, and then told me I would have to completely reinstall my operating system. That was a last resort for me. I contacted another tech support, and the problem was completely resolved in less than five minutes. When I rebooted my computer, I saw that a new user had been added to my desktop. By the date I could see that AnswersBy was responsible as they were the only ones beside myself who had been on my computer that day. Access was possible without a password. Many of the programs and files were from my administrator account. I also saw a list of favorites for this new account which were not related to mine. I would like to know what was going on. I have used other tech support many times, and I have never seen anything like this.

Not only did they charge me 159, they did not fix my computer. I don't think they are affiliated with the pc companies, I think it's a bogus number to begin with. Then routed to them as a 3rd party "repair" company. Also today my credit card was charged 499$ from a bmx store in california. I know for a fact it was this company, so aside from the headache of cancelling my card, at least now paypal is refunding my initial 159 from 2 weeks ago. Lol. So I guess it's a win

I too have had a poor experience with Answersby for my Acer computer who has you referred directly to Answersby. I was assured that my driver for my internet access was updated yet I cannot find a current date to show that it was. I allowed them to connect to my computer to look at my issue; now I am concerned about the integrity of their services. My connection to the modem is still off again-on again (it seems like every other connection). It worked for the 72 hours I had to get back to them before my ($99 minus a discount of $30) support plan expired. Seems like right after that my computer connection went back to its old self again. I called again today and they refused to make good on it and told me I had to pay again as it has been a month - some of us have other lives. I asked to speak to a manager and the technician refused to connect me but read me the script on needing to call back within 72 hours, etc. I hung up as I was unhappy with his handling of the situation. I would never use them again. Now that I am on this site I see I am not the only one. I do not recommend this company for any support.