AnswersBy.com
Reviews and Complaints

I was having blue screen of death issues with Acer Laptop and reinstalled windows back in April. Called in to Answersby tech support because laptop is out of warranty and the sales guy assured they can fix it promptly and sold me a two year service contract for US $ 239.99.

I trusted their salespitch but after 15 mins phone support of telling me to keep pressing F2 key over and over again and other function keys, I did not have any confidence they can resolve this promptly as promised in the salespitch.

The "senior tech support" asked me to reinstall Windows and will send usb stick to reinstall which I already did, and that did not work.

We decided to cancel the service right away and asked for a refund. A supervisor was summoned on the call after we complained and he explained someone in customer service will phone us back. The next day, they refunded only $140 and insisted their terms and conditions stated that I need to pay the $99.99 for one time call which was not clearly explained in the sales pitch. And of course this was not clarified before I accepted service over the phone. I was not given any opportunity at all or any time to read and fully understand the nine (9) page document with 3, 939 words as well as their cancellation policy.

I believe this business practice is a sneaky way of overcharging customers who are anxious to get their computer issues resolved. Aside from the poor quality service, it seems they are hiding behind terms and conditions to impose this unreasonable hidden fee.

Brand name companies such as Acer should be standing behind their out-of-warranty service support subcontractor companies such as Answersby. If customer is dissatisfied, they need to listen and not be sneaky in charging $ 99.99 for substandard 15 mins tech support with no hands on support or service centres.

Personally, I do not mind the one time fee if it was fixed. If they have local service centre technician that offers hands on technical support then that amount may be a fair price.

It is my opinion that this is the most dishonest, unethical company that I have ever worked with. Answers By required that I sign a 2 year service contract before they would attempt to remotely fix my computer problem My computer had been hacked and I was attempting to have the issue resolved. Unfortunately I found Answers that appeared to be a service center for Acer.
The charge for services was $240 before they attempted to resolve the matter.
After working with someone on their team (from India) I found that they could not resolve the problem. I then took my computer to a local computer sales and repair shop, and they were able to reinstall all of the lost information.
Within 48 hours I was on the phone asking for a refund because I didn't want a 2 year service contract, and I didn't want to pay for services that were never provided. They offered me $170, but I wanted a complete refund. I am still in a dispute with the credit card company regarding this service.
I can only say this. Buyer beware. Based on my experience I suggest that you go elsewhere for any computer services. This company is not trustworthy

Think twice before using Answersby. They reassured me that they would be able to fix the problem with my Acer laptop & I paid them almost $200.00 for 15 incidents. However, after 4 calls and about 5 hours on the phone, much of it on hold, they weren't able to help me solve the problem. So, I've bought a new laptop and it is not an Acer. I'm going to a local repair shop to see if my Acer can be restored. Their approach is to be very positive about fixing your issue, to not really explain what the solution options are or the purpose of their actions. Then, as one attempt after the other fails, they give you a 'next step' to take. Eventually, none of the 'next steps' work and you are left with a non-working device. :-(

I had issues with my computer. They couldn't fix it after 5 hours on the phone with 2 different agents. They told me to contact a local person and I did. They screwed up my PC after having me repeatedly plug and unplug cables and continually pressing several F keys. I asked for a refund of my remaining unused sessions and was told they couldn't refund anything because it had been 3 months since I signed up.
May to June = 1 month
June to July = 2 months
July to August + 3 months
I had to call them 3 times to speak to a customer rep. even though they were supposed to call me back. I believe they are scamming me.
I had problems understanding them because of their very thick accents and feel I am being cheated. I want a refund. Please help me get some of my money returned. Thank you.

People, stay away from the company www.AnswersBy.com. I thought that they would help me with my computer, but these jerks wanted only my money. The rep failed to repair my computer and when I asked to return money then, he told that they never refunded. It was mentioned in their terms and conditions, which I signed and agreed. WTF, I haven’t signed anything. Total rip off, so avoid at all costs this company.

I contacted the above co to help me get my daughter's TFN that she couldn't find, before giving them any details except for my daughters name they said they will charge me $ 5.00 from the credit card no that they asked from me, and they said that after they will satisfy my request completely they will deduct I think about $ 41.00. Before I gave them any other details my daughter told me she found her TFN in one of her letters, so I didn't contact this co. again. Today I discovered that they have deducted $ 5.00 from my credit card on 10.6.14 and the following day they deducted $ 41.00 why I don't know.

My father has lost his windows logon password and therefore we needed professional help to get the computer unlocked. Answerby.com claimed that their online support would sort this out for us but after we paid $100 to them they did nothing and PC is still under a password. Avoid those scammers at all costs, they refused to refund us as well which makes them complete criminals.

AnswersBy.com called me two weeks ago. Their technician told that it is possible to correct all the errors on my PC remotely. I paid them $150 and the problems were not solved. They told that they have no time this week and I have to wait another 5 days. They tell this every week. I am tired.