Aquafina’s earns a 1.6-star rating from 29 reviews, showing that the majority of consumers are dissatisfied with hydration experience.
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bottle water
I purchased a case of bottle water from the local Walgreens in my neighborhood and it was contaminated. It taasted rotten and had a strange smell. My boyfriend and daughter and myself a drank the water. We had stomach cramping and diarrhea. The entire case which contained I believe 24 bottles were all the same. I went back
to Walgreens and spoke with a manager and she informed me that there had not been any recalls or complaints regarding that batch of waters. I would like to speak with someone regarding this. Thanks. Rose Michel
unethical behaviour
I'm a customer of aquafina from Karachi and I have been facing employees worst behaviour from months. the person who deliver bottles at my home misbehave a lot. Even I have complain in customer care centre but eventually I never get a good response. They blame me that I receive them very late but trust me this is not happening. The customer care service of karachi is seriously worst. I'm literally frustrated because of their behaviour. Today at 8th august 20198 they came for the delivery and I told them that please put the bottles in line so that floor can be clean easily or there will be no blocking of way but they said: "you can throw the bottles outside but we will not move it". They are always that bad mouth. Please do something for this.
Hair in water bottle
I am so disgusted! I bought a 24 pack of 500ml AquaFina water bottles, I opened a bottle had a sip and feel a stringy thing in my mouth, I checked right away. There was a white 1&1/2 inch white on my lips, it came from the bottle. I took pictures for proof right away. What can you guys do about it?!
The complaint has been investigated and resolved to the customer’s satisfaction.
Fake bottles
The juice shop next to Prasidhi silks on double road Bangalore, Karnataka is selling fake Aquafina 1 ltr bottles. Pls. take action on them. When I complained and asked refund of my money they refused.
Read full review of Aquafina and 4 commentsDrinking water Delivery
Aquafina has a very poor drinking water delivery mechanism. Each time i need to make multiple calls to get a Drinking water can delivered.
There is no responsible persons in Aquafina to take any action, Very poorly managed company.
I am really surprised it's a subsidiary of Pepsi Co. This shows how their other processes will be.
The complaint has been investigated and resolved to the customer’s satisfaction.
Pathetiv service-- non delivery of 25ltr water bottle
Even I am one of Aquafina's (25 lts home delivery water supply) victim in Noida. I have to call these guys repeatedly and after repeated reminders they deliver the water and at times you will not get water on the same day.
Aquafina delivery boys were supposed to come today at 8 in the morning to deliver water, its 7.00 in the evening and no body has come. I have called both the delivery and customer care executives at least 20 times since morning but every time I get false promises of delivery within 20 min's. Even the customer care executives who are sitting on 011-[protected] are rude and are not at all bothered about customer complaint. They are charging us so much but the service being provided is poor than the local water supply companies. Seeing the brand name of Pepsi I opted for Aquafina water but now I am regretting my decision. I would advice every one not to opt Aqufina if you want your mental peace intact. IN SHORT THIS IS HEIGHT OF PATHETIC SERVICES anyone can imagine.
The complaint has been investigated and resolved to the customer’s satisfaction.
Sir, Pepsi has given an offer to have a conscision on purchasing this Pepsi bottle of 750ml offer validity is from 10 Am on 1st march 2018 to 11pm of 1st july 2018 the bottle is packed on 04.08.2018. Felt so funny to go through the offer description behind the lable... Nice management keep it up
i also got a certificate via email, seems like scam but i want to know about it
Recently purchased a twelve package of Pepsi lot/production # 0745RW032361A Dated Dec 26, 16 ? Three of the twelve cans were less than 1/2 full and two others were closer to 3/4 full. I am bringing to your attention not only the manufacturing fault but the date of manufacture, can that be correct? I have retained 4 of the 3 items in question.
I am very displeased with when my boyfriend opened a can of Pepsi tonight the top ran exploded in his hand. He was very lucky he was not seriously injured. I will now be scared to let my children or grandkids open a can of soda for fear it may happen to them and be more dangerous outcome.
I go out of my way, and pay a bigger price to purchase Aquafina . It is ridiculous that the bottles wont even stand up. No they have not been frozen... not since I bought them. Is it too much to ask for the bottle to be strong enough to let them stand?
Thanks, Laura Clark
The bottle Cap is very tight.it is very hard to open the Bottle.If like this Bottle it is not wise to buy Aquafina Bottle of water again for Bothering open the Bottle.Please take care about Bottle Cap.
I bought 2 cases of aquafina 500 ml. I am so disappointed that each bottle is hard to open! I look up the reviews here if I'm it's just me. And so I read, indeed, it's hard to open that even if I cut the part of the cap using a knife, still it's difficult to open! No, I can't bring this bottle of water with me outdoors. So disappointed!
I got a bottle of aquafina that had a white substance at the bottom and the water was cloudy, but did'nt notice till after i drank some I think it made me sick.
I have a case of bottled Aquafina water and we have opened a few of these and noticed a very strong chemical smell and taste? I was looking online to see if there was some type of recall or any other complaints. I called the company twice with no answer they are in training the message says. Although there is a power outage in many places due to Huricane Sandy.
scratch that last comment, guess its my moms lipstick
Worst service of Aquafina delivery in Hyderabad
Aquafina are of the reputation of worst customer service.
Am the customer (No 6354) for their 25lts home delivery water supply at Hybd. They have taken 700 rs as deposit without issuing any deposit and every time my jars get emptied the nightmare of calling them another 30 times starts. they make dry promises that it will be delieverd but will never happen for at least next 15 days. their office doesnt even bother to talk and simply bang the phone or not recieve it. these are one of the worst culprits of service industry and basking under the nameof pepsi. NEVER EVER have Aquafina in hyderabad- as these are one of the guys who have lethargic tendency towads cursomer with over promises and under delivery. Forget deposit the 700 bucks if you need a refund for their bad deposit- as they are least bothered for what u cry. Am already for consumer court action on these guys
For several months now we have been getting cases of water with multiple seals being broken. The water leaks out of the bottles with any amount of pressure, the bottles do not stand up on their own, and the lids do not properly seal the bottles once they are opened. We do not feel the water is safe to drink if the seal is not on tightly.
1. Insane amount of plastic being used for water bottles packaging.
2. Bottles are not crushable.
3. Takes a lot of space in the recycle bin.
Not sure about your other products because I’ve used only your water bottles.
I have a case of bottled water and they have a weird taste. Bar code is 121080. Case bought at meijer store in Warren, Michigan (10 mile & Schoenherr location). Number on bottles is [protected].
Bought case of Aquafina from a convenience store (Cefco). The water has a metallic taste. Both myself and husband tasted it. Please have someone check this out. UPC# [protected]
Vendors and shops inside IIT (ISM), Dhanbad, India campus are selling fake 1 ltr Aquafina water bottles. The packaging is the same as the original Aquafina bottles. The water doesn't taste like purified water at all and just tastes like tap water. Many students are having health problems due to this.
the bottom of the bottles are round an damage, they don't stand up right, i have to lay them down sideways, i bought 3 cases like this.
The water has a weird smell and taste awful. 123A-218-0111-F0 is serial number on the bottle. I purchased this water in August of 2022. I need to know if this water will make me sick. I have runny stool. I am 70 years old. I notice taste at the beginning of this year. I made coffee this morning 02/10/2023 with a strange taste.
October 14, 2022 at 1:30 am, I opened a plastic bottle of Aquafina water from a case purchased from Walmart Neighborhood store in Santa Maria, Ca on about 10/10/2022. and immediately had a taste of a type of chemical added to the water. My son also noticed the chemical taste.
I am client of your company since January 2018, the last delivery I have received got a broken bottle, which caused my water dispenser malfunctioned due continuous water dipping from broken side of bottle. Moreover no any point redemptions has so far been materialized.
Please note
Muhammad Ashraf
Expecting prompt response
Aquafina Reviews 0
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Overview of Aquafina complaint handling
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Aquafina Contacts
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Aquafina phone numbers+1 (800) 433-2652+1 (800) 433-2652Click up if you have successfully reached Aquafina by calling +1 (800) 433-2652 phone number 0 0 users reported that they have successfully reached Aquafina by calling +1 (800) 433-2652 phone number Click down if you have unsuccessfully reached Aquafina by calling +1 (800) 433-2652 phone number 0 0 users reported that they have UNsuccessfully reached Aquafina by calling +1 (800) 433-2652 phone number
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Aquafina address700 Anderson Hill Road, Purchase, New York, 10577, United States
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I bought a case of Aquafina and it’s awful. I have tried 5 bottles, it smells funny and my stomach bloats and cramps after a few sips. Where can I get this product tested? Emilyzs2004@yahoo.com