Aramex International
Reviews and Complaints

I have a package coming from UK, unfortunately the address was wrong and the package was shipped to Qatar instead of Oman, I contacted Aramex customer service to change the address and on the 30th of May they confirmed on me that they have changed the address upon my request and that the package will be shipped from Qatar to Oman. Since this day I send many following up emails and I don't receive any reply, I called the customer service many times and they have Zero information about my package and every time I call each agent is giving me a different answer. I submitted another complaint and a request to check the status of my package because when I check it with the tracking code I find that the package is in Qatar for more than a week now! Aramex supposed to be for fast shipping and when a small issue happens they don't mess up like this. Please, I need to know where is my package and when I will receive it!

Despite my shipping address being in my account and Aramex managing to deliver other packages to my shipping address I have had 2 shipments delivered to Aramex offices and told to come and collect the packages.

One shipment no [protected] was delivered to aramex Rabigh which is 70km from my shipping address.I tried for many hours over many days to call customer service but no one answers the phone. I then submitted a support request reference no [protected] but never received any reply and when I check the ticket the status is closed! I am a single female without transport and in the end a colleague had to go on my behalf to collect the package.

I now have shipment number [protected] and have received a message to collect the package.This Aramex office is in Jeddah on madina road 120 kilometres away from where I live!

All I want Aramex to do is deliver the shipment to my shipping address!

I also use SMSA (store2door) and their customer service is much better than aramex

To whom it may concern,

My package above has been in the Jeddah office for two weeks now since the 12 th of May. With numerous calls from me and the thuwal branch who were trying to help and requested for the package to be delivered to thuwal, there was no response and no one contacted me.

The complaint I made was closed and no one even contacted me again. What kind of quality of service is this. I will escalate this complaint to the headquarters because with this poor service you do not deserve to even have the name of the company. I have never experienced this kind of negligence and poor service before with Dhl or Ups.

I had very important stuff in my package and you have caused financial losses for me. All the time I am wasting trying to get this package is a sign of a very bad service.

Regards,

Khadijah Angawi
[protected]

Dear Aramex,

Tracking [protected]

I am complaining as being a ship and ship customer and a frequent user of your service . I have a parcel that was cleared from customs Since 23 May and updated on 24th May at operation facility, has still not being delivered.

Despite several emails and calls to your office and team.

I found this inadmissible and unprofessional, reason why I am. Using your service is for. Quick and fast processing of parcels.

I am really disappointed. Specially that I feel. There is lack of communication due to carelessness from your delivery service.

No feedback from several emails sent since Friday 24th May.

We are today 28tj still no delivery and as per my previous request, it was urgent for me to have my parts urgently due that my vehicle is out of use and causing me loss of use and financials loss.

Regards
Awaiting a prompt answer from Aramex.
Belal

Im trying to contact Aramex cince two days bcs i wasnt being able to log in to my App.
They sending my parcel to my dor with out informing and calling me because im not sure i wont becouse i work to do and i have no idea that theyll bring parcel, And when i ask them to bring my parcel to my location Driver said that ill receive my parcel after 2 days and closed the phone to face.
Emailed aramex customer care no respond, calling them since 2 days no repond how the earth ill recive my parcel in this case.

[protected] tracking number,
Its been 6 days since the shipment is in aramex ware house sharjah, and not yet ready for delivery.
The shipment came from hongkong, ordered on 18th may 2019 and reached sharjah warehouse on 21st may 2019, and its out for delivery till date, i callled customer care twice and said "i will recieve tommorrow."
Today they are saying i ll recieve after 2 days
Because they dont have delivery to my location (al nahda, sharjah) today and tomorrow .
Very dissapointed with their service,
Very bad customer service.

Dear Sir,

One of our shipment was picked up by Aramax from our HO in India on 16th of may Vide Tracking ref No. [protected]. The materials has arrived on 22nd of may and the message I am getting in website from t22nd of may is "

Date Location Activity
22 May 2019 Dubai Express Hub, Shipment Held for Customs Clearance
10:33 AM United Arab Emirates - Awaiting Duty and Tax Payment from
Customer

I spoke to the customer care as the shipment has to be delivered at Sharjah Airpot Free Zone and then got an email from 'Saamit Shaikh' with mail id mailto:Saamit@aramex.com for the documents required. Which was submitted on the same day i.e, 22nd of May, 2019. After that still it showing the same status in the website.Not able to contact Saamit on phone. Yesterday also he confirmed that it will be delivered and today also he has confirmed to be delivered by today. Till now i have called several times to your customer care no one is able to give me a clear pic. each time i called they said some one will call back but till now no one has called me back.

I want some one to take the ownership of the material and arrange delivery immediately

Rgds,

Satyajit Bhattacharjee
Director- Sales & Operation
Adage FZC
(Excellence in Process Analytical Solutions)
Q4/200, 125 M2 Ware House
SAIF, PO Box 124 715
Sharjah, UAE
Telephone : +[protected], Fax : +[protected]
Mobile : +[protected]
E-Mail : [protected]@adage-automation.com
www.adageuae.com
www.adage-automation.com

I ve sent my son passport through your main office in Riyadh to the US Embassy in Dhran. The visa was issued last week and the passport was mistakenly sent to your office in Dammam city. Now the employees refus to cooperate with me and they justify that this is the embassy mistake. They also refuse to raise a request to redirect the shipment to Riyadh where i m now. They said if you want the passport you have to travel to Dammam and receive it there otherwise the passport will return the US embassy and i sould contact th then - really poor service provided from your offices in KSA- . I m not sure if this the real case or you lost my passport ? I m travelling soon and the tickets prices start to rise. Unfortunately, I have to rapply for an official complaint to the Ministry of Interior in Saudi Arabis as you holding my son's passport.
The number of the shipment is
[protected]

My tracking id [protected]
My address:-Address update:- To Baliram verma c/o Sayeed abdula ayed Al qahtany Company (BIN OTAT) Building no. 9978 khamis MN sayat new industrial City wady ben Hashbal street Abha-61961
KSA abha pin code 61961
Mobile no. +[protected]
Pleease help my staff said you recieve the package After 3days but today 5 days ago and my parcel not processed ...

Help me ...please

dear aramex,
i'm complaining to you since 4 days about my two shipments number as above. the answers is not as per the tracking page and recently nobody reply to my emails or complains. please see the attached pictures.

all the cases are closed once the reply came form the customer services without solving the issue.

also reply emails from the customer service contains wrong information not as the tracking says.

regards,

My Shipped number [protected]

the same tracking information for the past 6

Also i try to call customer service in Saudi Arabia for the last 5 days and i cant catch them.

Yesterday i spend on hold for 16 Minutes to catch the customer service and they not giving any valid reason for the delay

The website, whatsup, call center all giving me the shipped in the way from USA to KSA for a 5 days a go.

I am in Bahrain. I recieved a package from Nairobi from a friend containing a birthday gift. The packagr was sent via Aramex .
The content was a card in an envelope, and a dress in a shopping a bag that was wrapped nicely with a flowery wrapping paper.
When I opened the package, I saw the bag, i took it out, saw the envelope, took it out, and there was still something inside, when i checkef it was the wrapping paper tored from the upper half (see pic). the envelope of the card was also tore opened with clear cuts.
i adked the sender and he sent me a pic of the wrapped gift, the way he placed it in the aramex package. he confirmed that the card was also placed in its envelope and sealed.

This is documents for B/L, cargo arrived port and documents with aramex, every day call person and inform me tomorrow will deliver, docs. sent to another office branch for aramex by mistake, no body help you only inform u tomorrow will received docs.
and when back to call still not received no body care .

the important for person answer call to end call .

we are a company imported from all countries, we inform all suppliers don't dispatch documents with Aramex .

This is relared to my shipment number 31962346264 I am trying to collect since 28 April . And till thos date I could not .even I visited the main branch they are not supporting me they just give me the driver number and they told me to call him and arrange with him .also there is no coordination between the calling center and the branch every day I am calling and updating my information but no luck also I raised a TKT attached copy with no luck
Please help me to get my shipment

I used your services to delivery my documents in 4 April 2019 with consignment number [protected].almost 35 days gone but the documents is not reached in destination.your tracking system shows attempts delivery fail.how is it possible to fail delivery to well known organizations of that's area.Document is so important. Kindly help me as soon as possible

Dear Aramex I have to received ny passport by Aramex now its been arount a month still there is no update for my tracking number I called many time to call center and made complaint but no one care and no reply on complaint. they lost my passport which was coming from VFS Global after renewal, what should I do now.

Tracking number-[protected]
My Mobile number - [protected]
My mail id - [protected]@live.com

I had a shipment from china with tracking number [protected]

My vendor have sent 5 boxes containing 40 tapes each. Out of 5 boxes 1 box is missing and I see all the boxes are opened and some tapes are short.

Your customer service is useless as I tried reaching but no response either than your ivr.

You have very poor customer handling and service even the delivery guys are not professional.

You can see the attachment from origin and same at destination. I don believe it

Please get back if this interface works

[protected] - nithin

Parcel from India to Brisbane Australia - detail photos attached
I tried with Aramex website and also with Aramex Dubai but not successful
Initially I tried with custom Australia but it was not opened by them being confirmed on Mar 2019
Complaint to Aramex was sent on 28-3-19-reference number BRI/0319/39
Signed by aramex officer of 24/2/19 - date of parcel oped by officer- signed and date on photo
Claim sent to Aramex reference number BOM/0419/28309-24/4/19

The person was really rude and arrogant, approach the reception and talking on his mobile, give me the shipment and asking for return service. i opened it in order to make a copy of the original paper/ stamped it and give it back to him. suddenly finished his call and said no i don't need this copy I need to collect a cheque, I look at him and said you said returned service, that's way. I opened the plastic and i shouldn't as some colleagues of mine considered their documents are confidential, he replied with a super rude way saying i don't care am not working in this office.
I told him please don't shout some meetings are going on, otherwise I'll call the security for you, but still keeps shouting, to avoid arguing with him I called my colleague to assist him and went down.
Then he starts complaining to her and to others from our HR department saying that he will call the police for me. Again started calling his boss on the phone in front of my colleagues and complaining about me.
P.S: he knows very well that he is wrong and behave like that only to protect himself
You can come anytime and check with my colleagues how bad he was shouting

أنا بتقدم بشكوى إلى مركز رئيسي للشركة ارامكس أنه فى بدايه عدم تقديم معلومات كافيه عن خدمة من قبل موظفين شيب اند شوب ثم ممانتج عنه شحن داخل الهند ثم تواصلت معايا أحد موظفات شكاوى فى مصر البلاغة أنه سوف يتم شحن عن طريق اكسبريس وتواصل مع شخص من طرفكم ابلاغي سوف يتم خصم عشرة فى الميه على منتج ثم تغير فى معلومات قال لى فوق وزن ثلاث كيلو ثم تبعت شحنة برقم [protected] تم ابلاغي بيوم20/4/2018 أن وزن 2.500كيلو
فتم دفع مبلغ كاملة عن وزن يبلغ ثلاث كيلو إذن هناك فرق خمسمائة جرام حدث أنه فى نفس اليوم تم اعلامى أن وزن شحنة حوالى 4.80كيلو ثم تم اعلامى يوم سبت أن شحنة تم رفضها لأنها منتج مستعمل رغم أنها تحمل كل اكواد تعريفات التى توضح أنه منتج قادم من المصنع بحالته ارفقت مايثبت ذلك فتم رفض الشحنة من قبل الصحة فى مصر كيف يحدث هذا وشحنة ارسلت بحالتها من المصنع ارجو رد على هاتفى الخاص وضع حل لتلك شكاوى اذا لم يتم استجابة سوف اتخذ كافة إجراءات القانونية التى توضح كيفية تم تلاعب
+20 [protected] (هذا رقمى الخاص تواصل بالوزنن واملك الدليل من خلال أن شركة ابلاغة وزن الحجمى