Ardent Residential
Reviews and Complaints

Excellent service by our property manager. Any issues are reviewed and addressed until completion with proper attention to details. Overall interaction was friendly with courteous service. Pleasure to work with Ardent!

Don't believe what Ardent says. They consistently over promise and under deliver. Errors abound in every department and no one seems to talk to one another providing frustration and long waits for answers. DO NOT HIRE AS MANAGEMENT COMPANY!

If you are considering this company as your HOA Management, I do not recommend it. They have Terrible customer service. I have an open case that was created 7 months ago and Jannel *** said it was going to be fixed 5 months ago. I have been following up and she has stopped responding and returning calls.

If you like to throw away $$ every month then hire Ardent! They take your hoa fees & provides you with no access to amenities (gym has been closed since March ). No communication or updates. Nothing but modern day thieves. Would love to remove them as property managers, completely incompetent. They don't even visit the property.

This business need to closed. They scam black folks and deny disabled services from entering. These folks change gate code without notice, denying entry to your own home. They will pad your bill for thousands without explaination to the tune of 12k. Biggest scammers. Georgia need to shut them down. Who stop the disabled bus from entering? Ardent.

Ardent is a pleasure to do business with. They are really on top of everything and have a fantastic team of folks that always answer the phone or return an email timely. I've worked with many management firms in the past and Ardent has outshined them all. I'm a firm believer in giving positive feedback when deserved, as not enough people do these days. Keep up the good work, Ardent. I look forward to our continued partnership!

I had a water leak caused by my upstairs neighbor on Thursday. I tried to contact Ardent on Friday . I explained that there was an emergency and I needed to have somebody call me back immediately . I never received a phone call . The customer service with this company is absolutely terrible. The property manager should of contacted me by phone as soon as he read my message. If you're thinking about using this company GOOD LUCK .

We have had Ardent as our HOA management company for more than two years and they are responsive and knowledgeable, by far the best in the business. Their customer service representatives are friendly and take the time to help understand the statement we received as well as if we needed to submitted an ARC request they walked myself and my husband through the process. They set our expectations in terms of knowing when we could potentially receive a response of approval or denial, however, they also let us know that this is under the discretion of the Board members. Thank you for taking the time to assist us older folks :)

I had have a number of issues with this property management company and they are very unresponsive to calls and emails. They have messed up the condo owner payments and have done a very poor job related to Board meetings and elections. The responses to repair service requests are non-existent. There is no follow-up except their standard auto-email that they have received the work-order and will follow-up. Please read the other reviews about this company and do not hire them as the property management company for your community. There are so many better ones out there for the same price. You'll save yourself and your community so much time, money and consternation.

Do I have to provide a Star? I am in agreement with other complaints that Ardent Residential and its community manager *** should have some accountable oversight. Poor accounting practices inconsistent with the *** published procedures and false statements made continuously. The enumerated computer report to electronically sent email will provide adequate support to owner's communications which go unaddressed. It is good for jurors to see the amount of frustration invoked by *** or indifference of responses. That is on a "special" day should you receive communication. Their response to have legal council is a bluff as principals to the contract each homeowner is generally not required to accept these conditions as part of the by-laws or covenants. This action is considered coercion in some states - Otherwise for those who are adrenaline junkies enjoy the CHAOS.

I was charged a $50 NSF fee for an overpayment of HOA fees. WHY?I put a stop payment on an HOA fee overpayment because I'd already paid by e check December 27th. The overpayment came in well after the initial payment because of a glitch with my bank. I received the system generated $50 NSF fee notice in an email to which I sent an inquiry. The email response: Good morning,An NSF (Non Sufficient Funds) Fee is charged typically for returned checks, but you may also be subjected to this fee for stopped payments. The response/charge in relation to a stopped payment is system generated.From employee, ***: We do understand the inconvenience this has caused you regarding your current account balance of $50.00. We would like to extend to you that you are welcome to submit a fee waiver request to have this fee removed. Please be advised this request will be reviewed by your board, and should the fee be removed from your account, you will be notified via email.The waiver request was placed twice; one by me and the other by the employee, who clearly understood the situation. This is the denial response I rec'd from Amber:The HOA is not responsible for NSF fees for drafting mistakes or cancelled payments. The owner is responsible for paying this charge. --*** Please, someone, tell me WHY, when they've already been paid, and on time. Simply back out the computer generated charge. This is unreasonable. The company has not lost any money. A first in my entire lifetime! There is something wrong with this.

As the president of the HOA for our community, when we decided to change management companies in order to find a company with more sophisticated systems and more user friendly processes, we found Ardent and Jennifer Carter, their business development liaison. Jennifer was wonderful as we interviewed the company and she was very responsive. A few months after interviewing Jennifer twice, the board decided to sign on with Ardent Residential. We were so hopeful that they would deliver on all the promises and that we would be able to find a better solution for our community.

After having gone through this process, I made some mistakes when interviewing and would like to pass along my experience. 1) Ask to interview with the specific person who will be managing our community up front. 2) Ask to speak with the customer service manager and the regional manager or whomever is going to hold the community manager accountable. 3) Does the company have a CPA or anyone with an advanced accounting degree on their staff who is in charge of the accounting department?

From the day we were fully on board with Ardent it was complete chaos. It took nearly 2 weeks until after our start date to give owners the ability to make online payments and before we were assigned a community manager; were only working with the transitions team who was Josh Morton. Once we were assigned our property manager, Marissa Greer, I found out that she was relatively her to property management and lacked the knowledge to be a value add. I understand that everyone must start somewhere, and we all gain experience through experience, however, she needed some mentorship. Much of the limited communication we had was less than professional. I took an entire day out of my work schedule to have meetings with her in order to meet several vendors, sadly, she was late to every meeting by least 30-45 minutes late, also there were tons of emails went unaddressed and never replied to, so owners started emailing me directly. Essentially, I was managing our own community for the first two months. I reached out to the management team several times during this period of time to try to reach a solution, but I got little response and a lot of excuses that she was still getting to understand the community. After a lot of our community was reporting that their accounts were being incorrectly charged it was the final straw. 60-70 days into them managing, the board finally decided that we needed to change management again, even though we didn't want to put the community through another transition, but alas, we found that the trust between the entire community and Ardent has been broken.

When we gave our 30 day termination notice, Stephen ***, a principal and broker, called me personally and asked that I give them 60 more days if they didn't charge us management fees for them to try to redeem themselves and that we would get a new manager. After speaking to the board, we decided that we would give them this one final opportunity.

Brad *** was assigned to us as our new manager. Brad was leaps and bounds better than Marissa! He responded to emails and seemed to care. During this 60 day period, the board watched closely to member complaints to get a pulse for what they were and if they were much of the same or if they got better. They got better but only marginally. We were still dealing with a lack of response from the customer service team, members were reporting that they had left voicemails or emails and never got responses. But ultimately, the accounting confusion was the biggest issue. When you mess with individuals members there will be a riot. It took me getting personally involved in nearly every accounting issue to see any account resolutions.

In the end, if you want a lot of heartache, Ardent Residential is the place for you. Personally, I strongly believe that they need to be held accountable by the real estate commission and need to go out of business. They have some good employees, and I feel for them, but their leadership team is clearly lacking vision and experience.

Ardent residential has been fraudulently charging my HOA account late fees and interest, when all my payment are made via USPS priority mail and the tracking shows the checks arriving on time. I have made HOA board of directors aware of this problem. They board responded on several occasions by instructing Ardent residential to waive all fees and interest on my account, I have called Ardent on several occasions to resolve this , but every month I receive my statement the fraudulent balance is included with added interest. I hope your intervention could resolve this issue once and for all. Sincerely

Ardent residential is the property manager for my Condo association. In January they made an accounting error and failed to debit my account for the full monthly HOA dues. This resulted in the account showing a balance due from January through March. Ardent reported to the credit bureaus that I was late from January to June. I only noticed the error on my credit report when I was attempting to refinance my mortgage. When I called to have the account detail information updated, I was told the accountant would give an immediate call back, but never received it. Later that day the office closed early for the day. I would like the credit reporting information updated to show accurately that I have never had a late payment experience.

Keystone gates reached out to me saying Ardent residential will be our new HOA payment processor, I said ok anyways I had a balance of $150 for the month of June I paid it through ardent residential and not through the old one I had since they informed us to make payments through new system. Now we in July I know I have a payment of 150 plus late fee of $25 now they sent me an email saying I owe $349! No I do not because I paid for June I only owe $150 plus my late fee that's all! I have proof please to fix my website else I will get a lawyer these HOA folks take as you us so bad I'm seriously gonna sell this place and leave be done with HOA FOR GOOD! Please to fix my account I ha e proof I paid for June and all the others I made previously through town square app.

I have been fraudently billed for condo dues that I have already paid. Ardent Residential, LLC recently replaced my former management company. I have been fraudulently billed for condo dues paid and charged late fees. I never received a notice. The fees just appeared on my monthly statement. After responding to them with the check number and date the check cleared, I was then told to get a copy of the check during this COVID-19 crisis. Banks were closed and being a senior citizen, I do not bank online. I am being charged late fees for a payment I've already made. I see why Ardent Residential is not a ComplaintsBoard.com member. I'm sure it's because of their practices. This is the second time that Ardent has fraudulently accused me of something that would result in late fees that would benefit someone. From the beginning of this changeover, it was impossible to reach a human via phone or response by email.

Ardent is fraudently charging me late fees and interest for my August HOA dues. My checks of $330 are arriving on time because I'm mailing them at least 15 days before the due date. When my dues had not cleared the bank in a reasonable amount of time, I called Ardent and surprisingly was able to talk to someone. I was told the fax or scanner machine was down and that they would be checking the date stamped on the envelop. When I first realized it took Ardent at least 2 weeks to process my dues, whereas it takes the average company 3 to 5 days, I started sending my dues in from 14 to sometimes 19 days early if a holiday is in the month. I received a statement indicating that I owe $401. I believe it is retribution for the angry e-mail that I wrote. My neighbor sold his condo to get rid of Ardent. Ardent has arbitrarily held payments on site until after due date. Ardent responds to e-mails with a preprogrammed response. After that, you may or may not get a response.

I am a homeowner 2020 and we have an homeowner's association in which we pay $200 per year. Since being here and this company managing our finances, it seems as if them and the President or our Association are in cahoots with each other. As homeowners we can not seem to get what's beneficial for our community, but we have been disrespected, ignored and abused as to what our funds can do for our own community. Each meeting, we are stalled out for an actionable result and even purchases with out own funds. We asked for lights at the front so that public servicing personnel can find us, quickly, in an emergency. The light up front has been flickering for the last month. When made mentioned to the Program Manger there is no response or movement. The President of the board wears a title, but does not care for the well being of the concerns of the homeowners and the Program Manager has the same outward operation. Help our community be as good as the Northside or set us free!

Ardent has violated our Community Declarations and their Management Agreement, provided deceptive emails to justify sky-high pricing, retaliated against me 3 times for basic pricing questions, does not provide accurate financial reporting timely, & been virtually non-responsive to emails (our Board escalated this issue with them on 6/4). My current issue occurred on 11/13. I questioned a financial report from Ardent on Lease Monitoring and Ardent said they'd soon correct it. Ardent didn't correct the report until 4/9, after much follow-up. In retaliation for my questioning of the report, Ardent violated their Management Agreement by demanding I pay their Lease Monitoring Fee as an annual payment, even though the agreement specifically says (on page 10) it is a monthly charge and only applies to new leases effective March . I ask they honor their agreement, return this fee to monthly, keep it at $15 per month (since my lease is from 2019), and refund my over payment.