Concord Rents
Reviews and Complaints

This Company has made my moving process a living hell. I put in a 60 day notice to vacate from their apartments I had a credit on my account because I received rental assistance. I found a house so I'll be moving 1 month early. This company has given me such a hard time. Why accept programs that are the to help people if you're not going to let people use them in a way that is beneficial to them. There are so many companies going up on rents and other things we are sometimes people have to in their lease early in order to be in a better situation for their families. No matter what the reason is it shouldn't matter if a family is doing what's in their best interest in this company has a credit why would they give residents a hard time about leaving? It doesn't matter if our Florida pays my final months rent or if I pay it. They would still have a credit balance on my account. This company is very selfish and nothing they do makes sense to me. Thats such a inconvenience and wrong to make a resident pay them and they already have funds!

This company is full of crap. I half way applied for an apartment but when I went to complete it the website said it is disabled. I called the customer service and they gave me another number to call which was not helpful at all. Do not rent from this company. They are scammers and only want to take your money. I'm glad that I didn't move in but I'm very upset with the experience.

Do to health issues I got behind on my November rent. I told Shanntel the manager of the apartment. that I did a application to Our Florida for rental assistance. I email her my Our FL application I'd number. I was approved and I received November and December rent with the late fee paid for November rent. I paid the rent on December 6 for both months. on Dec 13 they did a eviction for not paying Nov rent. which the rent was already paid even with the late fee. On December 15th, Shanntel told me that I have to moved out by January. I got surprised and ask why? She ask me. Haven't you received the eviction? I said no I haven't and How can you do a eviction if you already have the rent money. Then she told me that the only way for me to stay was, if I paid late fees and lawyer fee. To talk to Our FL and ask for the eviction fees. On Dec 17th, I received the eviction. I answer the eviction and waited for the court to make a decision. After my answer to the Court. Shanntel the manager at River Ridge Apts. call me saying that she received a answer from the court and if I want to do a stipulation saying that I'm going to paid those fees. I told her that I don't agree with the fees because the rent was paid when they did the eviction. I received Jan rent payment from our FL and she didn't want to accept it unless I paid all the fees that they are asking. She ask me for $1190.73 I ask to explain How she came out with those numbers and to write it down. She said I don't have to give you anything writing down. Very unprofessional. On Jan 3rd at the Court hearing. Her lawyer said they got the checks from me but they have it on hold. So they receive the money. Hold it. And evict me. The judge said I'm in default because I didn't deposit at the register the January rent. I was unable to deposit because Court doesn't accept the check from Our FL, because is made to River Ridge. Injustice. Waiting for the 24hr notice.

I was an actual vendor dealing with the cleanjng for 4 separate locations. I provided cleaning for Concord rental management each location managed by someone different. They were ecstatic with our services then we had two evictions to clean out at Cape Morris I contacted management on both because one was infested with cockroaches the other had drugs in it. I cleaned them both out making sure they were live-able and even did maintenances job. I was walking down the stairs when a teenaged female knocked me out of the way to push by me and I attempted to contact management and she told me"she has too much on her plate". The maintenance people were painting over dust and dirt don't fixing the appropriate things so I told management later receiving a letter to cancel our contract because I asked too many times about invoices and pay. They treated myself and staff like trash and just because Brenda is a manager she wanted to add to it and take away cleaning for the last month causing our company to loose neatly $1000. I thought large corporations were supposed to look out for small businesses build them off and help them get to where that corporation is. And for somebody who just started at the company to send me a cancellation with no reason I think it's absurd. I would never recommend this company to anyone nor would I ever provide my services for them ever again. They allow drugs partying and violence on their property.

Thank you for your feedback. It's always disappointing to hear when we missed the mark. We will look into your pest control concerns immediately and see what additional steps can be taken to resolve this issue. The reserved parking is hopefully a benefit to your family, since you are always guaranteed a parking spot near your home. This avoids the challenge of returning home late at night, only to find that there is no available parking near your building. I would hope that the common area amenities were clearly explained to you before you decided to rent here. All of our advertising and leasing information has clearly communicated that the community would not have a pool and therefore this should not be a surprise. We have learned that the pools are not consistently used by the majority of residents, so we chose to invest those dollars in upgraded finishes in the apartment home where you will spend most of your time. Thinking our residents would enjoy fully appointed kitchens with stainless steel appliances, ceramic wood inspired tile, granite countertops, closets with adjustable shelving etc. We also invested in the energy efficient elements of the homes, that will make your utility expense lower such as the hybrid water heaters, metal roofs and 15 SEER air conditioners. The swing of the front doors was done intentionally for more secure access to the home. This is common in multifamily housing. I'm sorry to hear that you find this as an inconvenience and have not been happy with your apartment choice. As always we appreciate you sharing your concerns. Moving forward, to further improve our communication and avoid any delays, please give us an opportunity to discuss your concerns directly at leasing@clydemorrislandings.com.

My wife and I wanted to rent a Townhouse, at The Reserve at Brookhaven, Palm Coast, FL. They had no units available, so we were told to fill out application, and be placed on waiting list, after the application is approved. Application fee, $170.00, no problem, wife got to the holding fee, $350.00, and paid it, which I would have stopped right there, why are we paying a holding fee, when there is nothing to hold, but it was done. Not long after we came across a Town House we wanted to buy, so we contacted The Reserve at Brookhaven to take our name off the waiting list, and get our $350.00 refunded, but that was not to be, we were told, IN THE FINE PRINT, any holding fee paid, is not refundable. Now if there was a unit on hold, I could understand keeping, somewhat, if we canceled, but because we were looking at a, 1 June 2022 move in date, our application was placed in a hold file until we were 60 days from requested move in date. So, keeping the $350.00, MAKES NO SENSE TO ME, and is NOT right. So, future tenants, beware of the fine print, when dealing with this company, and I would suggest, if they don't have a unit available, don't pay a holding fee, if you decide not to rent, your money is gone.

I live at Marbella Pointe in Orlando and they are forcing me to pay for cable/internet through them instead of through Spectrum directly. It wouldn't be so bad, except they're making me pay for cable, which i don't want, and they want to charge me more than what i'm paying Spectrum! And i still have to pay for phone service separately with Spectrum! i am currently paying for internet/phone $76/mnth thru Spectrum. Management wants me to pay them $89/mnth on top of rent for cable/internet! And i would have to get phone service from Spectrum for an additional $14/mnth! When i contacted Spectrum about this, they said management cannot make me disconnect service with them if i don't want to. Isn't this considered price gouging! it's definitely not right to force me to pay for something i don't want and more than actual provider charges.

If you like to set money on fire, rent, or try to rent, with this company. Was told an apartment was available, I paid application and holding fee on apartment. Turns out apartment wasn't available and the waiting list is at least 6 months long. This wouldn't do as I needed something sooner. I tell them to cancel said application. Come to find out after weeks of talking to people at the Concord rents call center they charged me a cancellation fee that was conveniently the same amount as my holding fee.

I have nothing really too bad to say about them. I applied at Harbor Vista Condo and was fully approved and holding fee paid. I called several times regarding my approval email because it stated I had 72 hours to pay remaining balance for security deposit. I was not able to get someone on the phone. I called *** back to ask what to do and how to pay. They told me the property manager would email me with a Resident ID to register as a resident on the website and then I can pay. I called literally a dozen times and never got anyone then I spoke with Bethany who informed me my move in date was Feb 11 and someone was working on my ledger. I then kept calling after no one called me back and left voicemails and a email Then I called to update my phone number due to recently changing it and got Justin on the phone who then informed me that I was misinformed about my move in and I'm not on his move in list and he doesn't have anything available right now but I will be up next if something did come up. I do think it's unfair because I applied and was approved in December and was proactively reaching out to pay remaining. I am NOT canceling my application because there's literally no where available for a 4bd room and I don't mind waiting for the next available one and I'm not upset at all with Justin because he was trying to find a solution for me. I do think the communication in the office can be better and answering the phones as well can help improve this situation to not happen again. All in all patience is key and I don't mind waiting because I do feel something is coming up soon.

Mr., Concord Management is sorry your experience was not what you anticipated. Your deposit refund was mailed out to your last known address and returned to our corporate office, a 2nd refund has been sent as of September 11th. Please feel free to contact our office if it is not received.

In 2014 I chose to live at Taylor place because of the property manager Marisol. She was friendly, courteous and engaged with the residents and property. The property itself was maintained well. One month after moving in, she advised she was leaving and going to another property. Since she left there have been several property managers. None extraordinary like Marisol, and some better than others. For a living I do collection for a credit card company, so I always try to give people a second chance, I've never written a negative review, because maybe they are just having a bad day. However, recently a new property manager came in named Denise. She is hands down the rudest person I've ever met in my life. She speaks to people with a very degrading tone. She insults you, talks over you and has no people skills. Due to the change in managers, my lease was never sent to me. I received a recertification email, and was 2 days late completing the questionnaire. The notice advising me of the time to get docs in is a full page, which I skimmed through and read recertification has to be done by Oct 1. On Sept 3rd I'd realized as I looked at the paper again it said at the bottom, the questionnaire had to be completed by Sept 1. I completed it that night and I got all the rest of docs in ahead of time. For being 2 days late, I received a 70.00 fee. I asked for a one time courtesy waive as a good, long term tenant. Denise was very rude and then said there's nothing she can do, she said I could send her an email and she would ask Che the district manager. I had Che's number, so I sent Denise the email and text a screenshot to Che. Neither replied. I then emailed Denise twice more and took a screenshot to send to Check. Denise finally replied and then called being very rude over the phone and said she didn't believe I had Che's number and that all she could do was ask Che... she'd said twice before she would ask Che, so apparently she never did. This will absolutely be my last yr here.. concord management does not care about the tenants if they have someone like Denise managing the property.

Concord Rents is kind of professional you want to have in your corner when it comes to property management. They are responsive and honest.

I currently live at dean woods place and I have been dealing with high water usage and a broken toilet for the past 3 months and this issue doesn't get resolved, they keep pushing it off and in the meantime time I'm losing money because they refuse to take care of the issues at hand

I assisted my senior mom in applying and paying all fees and holding deposit for a senior apartment in Orange City, FL. The only time I was able to speak to someone when calling (once out of 10-20 times in 3 months) was before I paid the application fee and holding deposit. I asked the lady over the phone about the process and the waiting list. The lady told me that there was a very short waiting list (this was between June 2nd and June 5th), and that I would have to pay the holding deposit/fee to be placed on the waiting list, and to hold the apartment that becomes available. I have tried calling many times after my mother's application was approved, and we paid the fees/deposit (approximately $400), and have not spoken to anyone since. That was approximately 3 months ago. No updates, no calls, no status change or "line movement" on the applicant portal. NOTHING! I went by the apartments to see if I could reach someone in the office, and it was closed with one or 2 people outside the door, I'm assuming, trying to reach someone. Today, I called Concord Management, located in Maitland, FL, and got nothing but pre-recorded messages, connecting me to different lines, which ultimately ended with a pre-recorded message asking me to call (844) number. Well, after calling that number, I got the same pre-recorded messages, and switchboard connecting me to different lines, to end with the same pre-recorded message I got from calling their (407) number, that asked me to call the (844) number to reach someone. This is clearly fraudulent behavior, and I'd bet they collected money from many people, and are collecting interest on money they conned out of people. They state they do not give refunds. So, what is the law on returning a holding deposit if management mislead people to believe they had apartments that would come available within 6 months or less. Think I will also get the FTC involved. Also, I've noticed that Concord Rents aka Concord Management has been building up lots of properties around Florida in the past 3 years, something is not right.

Concord Rents is the far from worse ,they dont help you even if your in need ,they deny you for no reason and take your money.

Received an 8 day notice to pay a "debt" that I owe of the amount of 306 dollars. I paid everything, pro rated amount and also the full rent, security deposit. When trying to call the office nobody answers. I need this issue resolve NOW.

I have an online application with Concord Rents for a one bedroom apartment at Parc Hill Senior Apartments since July 7. No one answers the phones or responds to my email. I am working with Donna *** through Volusia County Section 8 transferable voucher. I have texted Sarah who is supposed to be helping me with my application. I have questions regarding the property and she doesn't respond.
Please have someone contact me who can answer my questions of concern. It is important as I am trying to relocate from upstate NY within the next two months.
#1) Is water included in the rent?
#2) Is a parking space included in the rent?
#3) Fo they offer internet and TV bulk services?
#4) What is the cost of renting a washer and dryer?
#5) What is the fee for an application?
#6) What monies are due upon moving in?
#7) Where can the moving van park to unload my belongings?

I realize my questions may not be of importance to others, however, I need to know the answers to make sure the transaction goes smoothly.

Thank you so much for your time.
Sincerely,
Victoria *** (Vicki)

Thank you for your recent inquiry regarding your application and your holding fee refund. We regret that you experienced delay and confusion with your application, due to the nature of apartment home applications there are instances when additional paperwork may be needed for processing.

A refund is being processed for your holding fee of $350.00. Refunds normally take 3-4 business days to reflect back on your card after being processed. Should you have any additional concerns, please feel free to reach out to Central Landings directly at Leasing@CentralLandingsAtTownCenter.com or [protected].

It's our understanding that there was a work order submitted for your apartment home. As of today, our records show that everything has been repaired and completed satisfactorily. If this is not the case, or if you need any additional assistance, can you please contact the office immediately, so we can assist further. To prevent any delays we can be reached at leasing@capemorriscove.com.

I Applied for an advertised bedroom Apartment at Mystic Cove, Oviedo-Concord Rents on July 6th 2022 and paid $480 for Fees which includes holding the Apartment. I received an Approval Letter that my Application is accepted but my request to move in June 1st 2022 couldn't be met as no Apartments are available and I will be placed on hold. "Red Flag" June? That is backwards and misleading that Apartments were available in July when I applied and submitted Fees. It has been almost 3 months and not one whisper by them. No explainations, no return emails, no return phone calls, no answer at the office doors..nothing. I had already requested a full refund, via email messaging to them on their website, back into my Account and still..nothing? Dead Silence. I am requesting for Complaintsboard.com to please intervene on my behalf in seeking resolution for my Full Refund? Thank you and have a great day.

I had put in an application and was on the waiting list. Then they called me in to redo an application. I did the application with Maria. She stated my application was denied and she could not tell me why. Then she emailed me back and said I was over the income limit and that's why I was denied but when I did the application. I looked at the numbers and I was fine. I'm really thinking bout taking this to court but I want to try to get this resolved. Then I went to go pick up my $100 deposit and they told me they already cashed it and that I had to wait until it came in the mail and I still have not got my money back and it should've been sent.

08/22/22 Date of Transaction application fee of 300 dollars for web payment *** asking for a refund Was denied a 1 or 2 bedroom apartment due to insufficient funds at 15,583.20. it has to be 24,034.32 Did not resolve my issues either dispute it or re apply in December They didn't add my. *** account or ask for my income or the Balance of another bank account as a Traveling nurse They only wanted to see pay stubs and W2forms and not the option to look at my 2021 Tax 1099 as a independent Nurse contract with my Fleet Nurse agency where I worked in TX Will also find a job here in Florida in the mean time awaiting a Florida Nurses license before I can re- apply again. So asking for a refund. In the mean time it is expensive to stay here in a Hotel of *** at a monthly basis

9/29/2022 have been living at Uptown Maitland senior apts. for 7 years. On Thursday, September 29, 2022 morning There was a hurricane Ian. which caused flooding in my apt in the bedroom and dining room area. . I am requesting new carpet and baseboards and wood underneath padding and new padding for water-damaged areas or things. First of all the carpet needs to be replaced because it is over 9 years old. Now the carpet and wood and padding is water damaged. underneath the carpet needs to be treated. I have not been unable to stay in the apartment because it is making me sick with headaches and feel like want to vomit if I stay in the apt over an hour. On Wednesday maintenance told me the blower need to be on one more day. On Thursday morning I came to apt at 930am to meet with Alex about removing the blower. he said he did not have time so I cut the blower off at 1120 am. on Thursday. Anything other than new is unacceptable. the carpet, the wood that holds the carpet, and the baseboards need to be replaced with new carpet, new baseboards, and new pads. I am not satisfied with the repair. I found more water damage than maintenance inspections but management want be to accept water damage carpet baseboard,carpet pad,wood and go up on my rent too.

Our office has been in contact with Ms. and we did provide her with the move out inspection that was completed by Howell Branch Cove which shows the cleaning and damage charges that have been assessed. We have also given her the steps on how to file a formal dispute with our office in regards to these cleaning and damage fees. We also went over the process as to how Our FL can reclaim payments that they previously submitted. If Our FL is stating that they have not received back any past payments then a representative from their office can reach out to our Corporate Office to make a determination as to where the funds are located.

9/9/22 received email advising I was approved with $850 deposit and prorated rent. I was told to bring $1452.73 for rent and the balance of my deposit for release of keys. Since I paid online, I wasn't able to change or adjust a the balance which was $1702.73. How can the amount change just like that? When I paid the $300 holding fee after the $90 application fee it said Holding deposit that goes toward the security deposit. To date not including the application fee I've paid $2002. How is that right? I reached out to the office to explain and got no response. Feels like once Concord takes your money you can never talk to anyone again. My account is overdrafted, Concord messed me over

I applied for an apartment in August. They stated they had no available, but an apartment was becoming available in October. They explained an application and approval process is necessary. I explained that I had to move out of my residence by August 31st. I would apply, but would still be looking for other options because I was not sure if or when I would be approved with ***. They stated that they had multiple applicants and to hold my spot I needed to pay a application fee that was non-refundable and an additional fee of 350.00 deposit to hold my spot. If I was approved it would be deducted from my initial security deposit or rent. If, I was not approved, I would get it back. I paid both amounts and filled out the application. They request tons of information, which I provided. They requested more information, but I still had not been told if I was approved or not. They do not answer the phone. I dealt with Nina most of the time. Because the move in date was October and I needed something sooner I kept looking. I found another place and decided to move into that new place. I called Nina and told her I would not be submitting any more documentation and would no longer need the apartment and to please cancel my application. I was told that this would not be a problem as I did not complete the application. I asked for my refund of $350.00. I was told it would be refunded in 7-10 business days and that never happened. I have been calling since then and no one ever answers and when they do - you get excuses and the run around. I never received a cancellation notice nor my refund of $350.00. I finally spoke to Nina and she told me that I forfeited my application because I was approved, so I am losing the $350.00, after I was told numerous times it would be refunded. And she has lied to me and is rude and hung up on me. They are scammers. They have terrible reviews - I know see. I am not alone. I want my refund please! I am 65 on a fixed income. Help!

I applied to*** apts in Daytona Beach, FL which are owned by concord rents. I applied and paid initial application fee and was pre approved, then paid the $350 holding fee and finished application, uploaded my paystubs etc, and based on the amounts I make(42,000) I am in the eligibility range for a family of 7. I then received an email stating I was denied for income! That it was too high? The income limit for a family of 7 is listed as 54,540, I am well below that! This is after they cancelled my first application without me asking for it to be cancelled so I lost $180 app fee! Worst service I've ever had.

On July 19, 2022, I was looking for apartments to stay while I attend college at UCF and went to the Trails at *** Apartments in *** Website, which is *** I searched for a one bedroom apartment and the website said they had a couple available. I applied and submitted a payment for the application of $85. I then called to follow up the next day on my application and they told me that they website was wrong and there were no apartments available. I requested a refund and they told me that it was non refundable. I tried to stop the transaction with my credit card company and they could not do it.

Current applicant *** started her application process 11/02 She submit a $90 payment not refundable for the screening. On 12/20 applicant paid $300 holding fee that was refunded to her 12/22 once the application was denied Check #***. Her original payment of $300 was NSF to concord management, and She currently has a put standing balance of $385.00

I applied to concord rents, amelia courts locations in june on 2022 based on the information that was provided to me. I know now that this company is a complete scam and just here to lie and steal from potential renters. Before I applied I went to their leasing office and asked very detailed questions regarding wait list, amenities, fee and etc. I was told by their staff that there was a wait of 3-6 months for the apartments at this unit. I was told it includes cable, washer and dryer and parking. Come to find out the wait list is a note book with a fee names on it. I need a 1 or 2 bed room . Was told in August the wait is now 9-12 months so it's best to try for a 3. They called me for a 3 bedroom and told me there is a waiting list for parking. so i have to find somewhere to park or pay a church down the street 140 a month to park there. HOW DOES THIS MAKE SENSE. If i had known that I would've never applied. First of all I had to drive 3 hours to get an answer from somebody. No matter location I call no response. The lady told me I would not get a refund even though the last rep lied. Told me she would have been honest even though she could get in trouble. So this is how they train their staff. This complaint seems like they a making a profit off application and holding fees. I've been trying to contact cooperate about this matter for weeks and can't seem to get a response besides "im sorry you where misinformed. This happens all the time and they never refund the holding fee". Once again proof that this is what the do to scam people. I am applying for a income restricted unit. Does it look like I have money to waste. I made it clear that I was moving here for school and needed to be in orlando by December 1 and they completely lied and told me to complete the application knowing the information was false. I have call sheets of the calls I made, Proof of emails. I hope they can Rectify this situation. This is simply unethical.

Alice F, Assistant Community Director of Hammock Harbor Apartment Homes, accepted two applications for one apartment, but made us pay before telling us it was no longer available. I worked with her for 3 weeks for an apartment and called continuously. I called and left a message before the apartment was open to only receive an email to pay my deposit, which I did in the amount of $1700. She could not say I had the apartment before i paid to which I did in order to get an answer. Then she said someone else paid right before, knowing she had JUST asked me for payment. Shew wanted to to get credit to lease the apartment which move in is supposed to be tomorrow, 9/9/2022. Now I have no money for my deposit and no apartment. I am requesting my money, my application fees and that Alice F be terminated for illegal and false business practices.

I first applied on May 9th, 2022. I gave them all the documents they needed so the application can be approved. I have provided them with exactly everything they have asked for & they keep saying they cannot approve the document when the document they are asking for has all the information the need. Concord Rents are telling me they cannot proceed with the process until having the information they need which I provided them with multiple times.

Concord Management, met with this household and came to an agreement concerning this household moving out of the community. Concord Management, again met with the household and approved an extension of the move-out date that was originally agreed upon. At this time a copy of your ledger was email to your last know email address.

I'm FED UP with *** sound apts, aka Concorde rents! I have been a tenant for over a year and ever since March when a new property manager was hired I've had NOTHING but issues! March they were adding fees to my acct in error & refused to really look at issue until my mom requested ledger & found their error in 2 minutes! They NEVER owned up to it or apologized! Then I was approved for housing assistance due to being a single mom as I lost other father of my daughter. That process was a complete nightmare as *** property manager was not too cooperative towards the end! Prior to my new lease with assistance I had a bundle package with tv, internet & washer/dryer that was incl in my monthly rent. I was NEVER told that when my new rent it would be additional cost ea month! So I cancelled bundle as I was paying fir additional internet cuz theirs sucked & wasn't secured. Fast forward to today my additional internet acct I had was cancelled due to *** out a restriction on my apt to not be allowed any internet with spectrum due to cancelling my bundle with ***... All this without any kind of notice! Now I'm w/o internet cuz no other company offers it in my complex! How is this fair? I was wanting to continue to use the current provider & pay them directly and not have the crappy wifi package *** had with ***! Oh and last week my water heater was checked due to no hot water & maint guys apparently crushed a gas line & left and fire dept had to be called due to gas leak as my apt & one above me was filled with gas fumes! I've emailed newports "property managers" & NO ONE bothered to respond! This complex is a sorry excuse for housing! They do not care for residents, only $$ going in their pockets! I've got numerous emails regarding every event to back up everything! Even called corporate office. Something needs to be done! Gas leak was serious safety issue! Careless maint guys!

I was a resident of Village Park Senior Living, a concord community for seniors. I have been a very long time renter of concord communities, and transferred previously for 2 other communities before Village Park. Have always, always paid rent on time and never have given issues. While at Village Park I asked for a reasonable accommodation to be moved to an apartment that had more light since I am legally blind and losing my eye sight more each day. When I transferred into the 2nd unit I was in my family and I noticed that there were rips in the carpet that could run/rip further and also I did not want to be responsible if I ever were to move - so I complained to the office several times. The community director Barbara finally called out a professional and although he did see rips, he said there was no need to replace at that time. It is noted in my file in 11. Years later Barbara was replaced by a unprofessional person named Dawn, when I told her about the carpet, she advised me that it was wear and tear and that I would be responsible for the replacement. During this time my husband was diagnosed with dementia and Parkinsons, so I did have to transfer to a community close to my daughter as she is our care taker now. I have been charged for the carpet through my deposit, and I have reached out to everyone at concord, with no resolution and no return call from anyone with power and need help to get this resolved.

I'm complaining about our rent increase was not supposed to take effect until 10/01/2022. But they raised it on 9/01/2022 we didn't sign the lease yet; the office worker Rico G at *** at Lady Lake, said it was an error and he would contact billing but as usual I was charged a late fee and ended up paying $273.12. Which was not our fault, when my wife contacted billing, she was told to contact the front office all they do is pass the buck back and forth no one takes any responsibility. They're so quick to charge you but never fix any problems when we report them to the office. The office workers are absolutely useless. They need to hire people that will do their job.

I jus moved in 2 weeks ago and received a termination of lease for violation of lease I was pulled over in another city and have not been convicted of any crime it clearly says in the lease that if u are convicted or it has to be on that property and they are trying to kick me our

Our office spoke with Ms. on 9/7/22. She stated that she did not approve for the Holding Fee payment of $350 to be run and that the electronic payment system had supposedly run it on its own. She also stated to us that she was in contact with someone at the community in question and was told that she wouldn't be held responsible for the fees. We spoke directly to Assistant Community Director at the community and they have no record of any agreement allowing Ms. to not have to repay Application and Holding Fees. The Application Fee is listed as a non-refundable fee. The Holding Fee is only refundable if the application comes back as Denied. Due to Ms. placing disputes on both fees this caused a cancellation of her application. As to the contention that the Holding Fee payment was run without the applicants permission on it's own: the applications are done online and the applicant fills out two separate payment authorization forms. The first is for the application fee. If the applicant meets the pre-approval they are then prompted to fill out an authorization for the Holding Fee. If there was some sort of system error where it was going to run a payment it would've re-run the payment that was already submitted which was the Application Fee of $90. At this point we are asking for repayment of both fees and for the two NSF fees that we incurred due to the dispute of the payments.

Thank you for reaching out regarding your concern. At the time of move in and also at each renewal, residents are provided with a copy of the parking policies located in the resident handbook. Your vehicle was found in guest parking for an extended period of time and was tagged with a towing warning on Friday January 21st and towed on Wednesday January 26th for violating our guest parking policy. Your email to the leasing office on Tuesday January 25th stated that you needed to add a parking space starting February 1st, you did not indicate that a parking space was needed immediately as you were illegally parked. The staff was not aware that your vehicle was already tagged to be towed, as it was not registered with the office. We apologize that you feel our staff was not supportive to you and was not cooperative with information given to you, however we are unable to reimburse you for the fees as your vehicle was towed within our outlined policy.

An online application was started on 9/3. The unit that was selected was a Wait-list unit, meaning, that there was a number of approved applicants already in line to recieve the unit. While an online search (Apartments.com, Concord's own web site) will show when units may be come available it doesn't provide the length of any potential wait list. As there were two adult on this application the total application fee was $170 and not $170 per applicant. Once that fee was paid and the applicants pass the pre-screening they are then prompted to pay for the Holding Fee which will keep their place while the full intensive screening process is completed. They paid the Holding Fee online. Once the payment was submitted a response was generated to the email address that was given on the application. That response made it clear that based on the preferred move in date that they supplied, 12/14, that a unit would not be available and that their application would be placed on Hold until a unit became available. In speaking with Mr. De Los Santos over the phone the question was asked if an attempt was made to reach out to either the community itself or to our Application Service Team to get more information on any wait-list time. We show that there are no notations from either stating that a call was received from the applicants asking about any potential wait time or if any refund would be issued back to them. Per the terms of the application, the Application Fee is non-refundable while the Holding Fee is reundable is the application is Denied or if a unit is not available by the time given by applicant and they don't wish to Hold. If the applicant cancels then the Holding Fee is forfeited. In this case, the applicants decided to put disputes on both fees. The disputes were answered by our credit card processor and the funds were eventually returned to the card holder. Due to the disputes both fees are due and Concord incurred additional return check charges. Our office would be willing to waive the repayment of the Holding Fee but the Application Fee and two return checks fees would need to be repaid.

Retreat at Valencia is a mixed income community that offers apartment homes for unrestricted and restricted income residents. Restricted income residents are subject to the Maximum Allowable Household Incomes. We process all our applications according to HUD guidelines and may ask for documentation based on your household situation. We do our best to process applications in a timely manner while ensuring we comply with HUD rules and regulations for qualification processes. Our online instructions prior to signing the express application and paying the application fees, it does state "Concord Management properties may have restrictions related to full-time students and income eligibility based on the community's financing" and "If you have questions regarding these restrictions to please contact the Applicant Support Center at 866.265.6336" Additionally, it further states that if you continue with your application without speaking to a representative that you could be denied based on your households student or income eligibility and all application fees are nonrefundable, regardless of the outcome of your application. While I understand you may have been frustrated with the process and having to provide documents, the application fees are nonrefundable. Due to the dispute of your application fee monies paid, it held up the refund of your paid holding fee. In turn, the application fee was deducted from the holding fee and has since been refunded to you. A check was cut on June 2nd, check #*** and mailed to the address you provided. Again, I apologize for the delay but the refund has been issued.

Charges billed upon move out include the following: April rent plus options charges, garage and surface parking One time liquidated damages (early lease termination fee) per lease agreement Damages charges including pro-rated amount for carpet replacement; painting charge; apartment cleaning charge; wall screen and door damage Rent for May was charged as our system charges for the next month on the last day of each month. The May rent charge was subsequently credited when the move out statement was prepared.

Ms. moved into Regatta Bay on December 19. On June 11, she came to the leasing office inquiring about lease breakage fees as she was considering purchasing a home. Ms. was never given a notice to vacate by the office and was never told that she must move out. Our lease requires the resident must give a 60 day written notice to vacate prior to their lease expiring. We work in accordance with Fair Housing regulations and the Florida Landlord Tenant Law. If Ms. moves out of her apartment home at Regatta Bay prior to her lease expiration, she will be charged liquidated damages in accordance with her lease agreement.

Lake Sumter Apartment Homes is part of the Affordable Housing Program which has strict income guidelines that we must abide by. The information requested is required for an applicant to qualify to live in the community as all residents must qualify and fall within the income guidelines. We will notify applicants throughout the application process of additional documents required to complete their application. Our Application policy is made clear when an applicant applies, There is a non-refundable App Fee and a Hold fee which is only refundable should an applicant be denied for specific items. Cancelling an application or not providing the documentation is terms to which the hold fee is not refunded.

Due to Covid-19 we have to limit entry into the apartment homes, air filters were delivered to all residents on 07/28 with instructions on how to replace them or a number to call for help. I was made aware of the resident needing pest control service on 06/30, I entered them into the pest control log for service on 07/10. (Due to holiday weekend, pest control was not out on 07/03). Pest control treated the unit on 07/10. I did not hear anything from the resident stating that she needed pest control for the following week as well. I entered her into the log book for treatment on 07/24 when pest control was denied entry by the resident. I entered her into the log again and sent a letter stating pest control would be at her apartment on 07/31 and resident was not home for treatment.