Arise Virtual Solutions
Reviews and Complaints

I have made a call to make some reservations for Disney and the woman on the phone Megan borchart who was helping me was very rude and unhelpful and unprofessional I was inquiring about the meals and I was taking just a little bit longer than usual and she told me to hurry up make a decision I was very drawn back from this and appalled if you're going to hire workers like this no wonder why people aren't going to make any reservations

I am a member of FAA GLOABAL Inc.; Arise abruptly terminated our master agreement almost two weeks ago. I'm currently unable to sign up a new user, and my other director is unable to log in to carry on with her present tasks.

Despite there being a ticket with an escalation state, I was unable to contact Arise support.

Please submit a complaint so that further action can be taken.

I have CSP 1917305. I received an email from [protected]@arise.com out of the blue asking me to block my Master agreement. They did not make it obvious what the cause is. Email from ProServices is incorrect. It is failing to deliver.

Arise Very amateurish technical help. They did nothing and were inactive. Send multiple emails to register. I waited over two weeks for a response.

I also lodged a complaint on BB.

I was working in MSC and finishing up my Turbo Tax during the time they were blocking my access. My time and money were a waste.

I must have your response as soon as possible

This is Regis Albert Faust speaking , i was servicing the DSG

program on Arise and suddenly on 11/15/2022, i got an email

stated that my MSA was terminated. I worked over 100 hours and

i haven't been paid , it's been almost a month. I have been

getting a turnaround every time i spoke with them which is

beyond frustrating. My CSP ID : 5003310. I didn't have any choice

, i did a duplicate account so i can get in touch with them. I

wanna to be contacted and get paid asap.

A good number to call me is : [protected]

my name is Marquita Morgan and im filing a complaint because I started my turbotax wave 1 training november 28th - December 20th my CSP ID # 4624143 during training my instructor notified me several times that My Arise Service Partner who is Monae Business CO LLC Her name is Quadiyyah Monae email address [protected]@gmail.com she is my service partner she has not signed my SOW paper to be cleared to start working A Statement of Work (SOW) can only be signed by the Service Partner of the company that the SOW was offered to when I email her the first time she contacted me immediately stating that she was going to sign it and it never was signed I sent her several emails about getting the SOW signed and she stopped replying to me immediately when she finally responds she was very rude she told me she wont be signing the sow I was instructed to ask her to release me from being her client agent she lied and said she cant do that but other head employees of Arise stated that she can This Partner Monae business Co llc emailed me and told me to quit training and drop out of the class if I cant get the SOW completed when she is the one that has all control over getting it signed other partners and instructors reached out to her and she wont respond to them either its very unfortunate that arise is a very high quality company that helps single mothers like me getting a shot back into a job from the comfort of my home Arise is a very wonderful company and this women is giving people bad hopes of even getting certified I completed all my work for intuit turbo tax and my instructor as well can give you a great review on me I never missed a day I participated and she does not value me as her agent some sort of action needs to be taken to get her removed from the program she never even cared that I wasted my time doing all the work just to find out I cant get a certain paper signed by her thats all it took and she completely disregarded me I have emails and prove that everything I stated is true if you need to further email you can reach me at [protected]@gmail.com you can also reach my instructor at [protected]@ariseplatform.com

I took a 5-week course (unpaid) and was told on the last 3 days we would go live on phone and would be paid for that time. On November 7, 2022, I was live for 1 hour or 2 intervals according to Arise, and then on November 9, 2022, I was live for 2 hours or 4 intervals. Then I was live after I finished my course I worked the following days and hours: 11/10/22 from 10:30 - 12:30 and 5:30 - 6:30 which is 3 hours or 6 intervals. On 11/11/22 I worked 10:30- 12:30 and 5:00 - 6:00 which is 3 hours or 6 intervals. and 11/12/22 12:00 - 12:30 and 9:00 - 9:30 which is 1 hour or 2 intervals. Total missing pay is in hours and intervals:

10 hours or 20 intervals. as per the contract each interval pays $6.00 so that is $12.00 an hour which equals missing pay of $120.

They make sure that you can not talk to anyone at the business in Florida. Leave a message and they never call back and now the ibo I was under is not responding as well. So watch out because indeed pushes them to get you to sign up.

Hi, my name is Chrispin Junior Louis, with CSP ID 4110416 From Arise, on 11/16th, I got an email stated that Arise was not able to verify my identity or my location, bla, bla, bla... they told me to send proof that was me working on this information, I wasn't even interested in doing so, because how can I bypass the enrollment process in which you should add your personal information, had a background check, also verify your identity by answering some personal information about you, Payment rate of $12, and 3 weeks of training without pay. I found this didn't worth it to do what they had asked me for reactivation. I decided to look for a real job. I was told on my first payment, there was some issue regarding my bank information that it was not added on time that the next circle, I will be paying for both circles, I had my cash app routing and account number on file, one of the agent support even advise me to change the cash app and put a physical bank for a better process which I did by adding a TD Bank account On 11/15 around 10: 30 pm, while I was working, I realized, I wasn't able to log in to Arise Okta, I was servicing Coach client, I said, well, if they do it, they have a reason for that, and I left this along. That same week, I went from place to place, trying to get other things to do, hoping that my 2 down payroll will hit my account by the time process which is 11/23/2022, Now it has been 7: 50 Pm, and nothing. Arise made this process so hard that I had to figure out a way to get in touch with them since they terminate the account you don't have access to anything nor your previous payment history, the phone number they have after 3 rings, stated to leave a voice mail, no corporate to get in touch with, no manager, they just got AVA which is useless, when you finally get live support, Akshay and Nelson, kept giving information on the script, they cannot provide any transaction id, which you can provide to the bank for reference. they gave me an #INC4852364 which I'm not sure what this is for.

After almost three years of working with this company and just going along with their... idiosyncracies...my Master Service Agreement was terminated. This means I did something so egregious that the company will not allow me to work for them- not just that I've been taken off my current client. I sent an email to my QA- fancy term for supervisor- and the lady who claims to be, what you might call, liaison between Arise and the company for which I took calls. I don't expect Any response from them. Arise has a culture of, "Don't say a word or you will be plunged into darkness." I know in some states there is a fire at will law but I don't think this company is governed by the laws of any state at all actually. There's got to be a way to get an answer out of these people and not violate the non arbitration part of the contract even if they are just a mean bunch of women. I welcome and am going to hope for in the not to distant future an offer to join a class action suit. After all the truthfully nice things I've said about this company I deserve a response from them but I know I will not get one so maybe if a few days I will be miffed enough to do something.

I have been working with Arise for the past 3 weeks. I signed up for a course to work for company in Aug. I signed up under and IBO & was working for 3 weeks when I suddenly got accepted to attend college! My Financial aid went through and everything in the last minute so I signed up for courses which left me unable to finish my contracted period of time with the company. My IBO is threatening to keep my last paycheck because I did not give them 30 day notice that I would be leaving the company. They have no legal right to keep any money that I rightfully worked for. Which means that I worked for 3 weeks with not a single penny being given to me. I have been screwed over by the Arise company once before and I don't know what made me go back but it was never this bad. If this is not resolved I will not recommend anyone work for Arise. I certainly will not be referring my friends and family to their business like I had in the past.

I contacted company regarding releasing me from their company. I never worked for them and I was just notified that I should pay her named “ Melissa “ via Venmo in the amount of $25. I told her multiple times that I am not paying because I never worked for her. She said to me that “ I can construct my business however I see fits “. Which is not how u construct business when no one has worked for you. This is unexceptable and there is something that needs to be done. I need to be released so that I can actually work under a different company that’s better and I can’t until I’m released.

Last year I was working with arise for comcast and I was not paid. I am missing a month of pay. You get paid on the 1st and 15th of the month.

I reached out to the IBO which stated she reached out to arise that advised her that I did not work. I have been trying for a year to get paid. Then was advised comcast is no longer with arise and that was it.

I was certified as of 1/08/21 to service for the Comcast retention department. I decided to start my own independent business as of 02/05/2021. Since then I have not received any revenue. My invoices are listed. I am owed $482.06 for 2/15/21 $642.33 for 2/28/2021 $688.35 for 3/15/2021 and $224.35 for 3/31/2021. When I contacted partner support to resolve my issue, I was given several conflicting stories about my revenue. First it was a payment hold, then a nonpayment due to my pay being returned, and then a claim that I was paid and I should contact my bank. After several calls with my bank they guaranteed no payment was received in which I already knew because I monitor my acct. They continued to give me trace numbers that resolved nothing. The only money in the account was money I transferred into the account. I offered my bank statements to prove no revenue had been received from arise in which they were refused.

I enrolled in a class offered by Arise Virtual Solutions on 11/2/2020 for FIS Customer service. Classes starting on 11-30-2020 with the enrollment fee in the amount of $29.00. You also had to meet certain criteria on your computer and purchase a headset and scan disk, for FIS you worked on a different desk top than windows for security purpose called ASD or Arise Secure Desktop. The training was to consist of hours of self- paced work, or modules as they call them, before class started, which I completed prior to class. The modules however were not available to work on until 2 days prior to class which would make it very difficult for a working parent to complete without non-stop effort. I would like to mention that on the Arise platform after you have been accepted for the class, it does state you can now start any pre work assigned, but it was not available to open to start until the weekend prior to class starting.
The day class started, you enter the virtual classroom at the scheduled time and day of class, mine was Monday Nov. 30, 2020 at 8 A.M. CST.
In the virtual classroom my instructor name was Marissa Jones. We were scheduled 1 week of training in her class. The training ended up consisting of learning how to get into all the systems needed to work for the FIS client, which were ASD, Arise Secure Desk Top, Pulse Secure, Guru, FIS IDA and Fraud Check, Nice Incontact, the phone systems used to receive calls, IDA which brought up another screen which we were to use for Navigator, Chat with Arise, and Internet explorer. Long story short, several systems to learn to be able to service the FIS Client. The problem was, the passwords were not released prior to the first day of class, so we could not access all systems to learn how to use them. The whole week of training was wasted and spent on trying to get into the systems.( I wanted to be trained for this opportunity so I could make a little extra income as I am disabled with limited income, and can not stand or walk for any lengths of time. I did everything I could to pass this course.)
On the third day, when we were receiving some training from Marissa in regards to policy for FIS, she got into a discussion about faith and religion with another classmate, and it persisted for 30 minutes of my training. I believed this to be totally unprofessional and discriminating against ones rights for freedom of religion. It was also wasting the classes time to learn what we needed to learn. We were also informed of several other classes that needed to be completed through FIS University and FIS Corp University before a certain date. We had to have passwords in order to work on these courses, which again, we had not been given. Most students had children and another Client they worked for at night, so this made it impossible for them to achieve this goal. The rest of the week was mostly all about getting into all the required systems needed to pass certification and to actually take the phone calls for FIS. Then after class I worked on all the modules needed to pass certification through FIS. I worked an average of 13 hours a a day trying to become certified for FIS.
The main system is called Navigator, which is used to pull the caller up and help them with their issues. Some students did not get access to Navigator until after the first day of taking the calls, including me. The very small amount of time on training for using Navigator was only approximately 30 minutes trying to watch her screen in the virtual class room, which was not readable., it was so blurry you could not read the words. My first day of taking calls, I was lost on how to use the system, but learned it as I went along, asking questions from other CSP's. When asking my instructor her reply was always, what do you mean. I never got an answer. We had a Sunday night class for those who wanted it before the day I started calls. It was a different virtual classroom, as the one we used was closed through the arise paltform. I was unable to share my screen with the instructor on it so I was unable to practice on navigator.
So the systems I was not sufficiently trained in was the Navigator system, which I learned on my own after 2 days, Incontact, or Max, the phone system that is used to take calls, and the FIS Chat room, which we had to use to get help and permission to transfer the calls. I learned as I went. We were suppose to have a FIS QA assigned to us to help us certify after we start taking calls. I did not hear from anyone until after 5 days of taking calls. My assigned QA was Jararah Muhammad. I received an email from her on 12-18-2020 stating she had listened to some of my calls, and My score was low, and to call her to review my calls. I called her and was told that I needed to cut down on my call time, and to get the notes done before the caller and I finished our call. I had great rapport with the caller, but mainly concentrate on my call time and getting the notes done and dispositioned before the next call came in. There was NO time allowed to disposition the call before another call comes in, its automatic. They take points off your score if you take too long on the call, say to get the notes done before the customer ends the call, or you have to finish while on the next call because you have to clear the navigator screen before you can proceed to help the next caller. Those were the only 2 things my assigned QA told me to work on. My last 2 days of call taking I was finally getting it all working except for Chat through the Arise Portal would freeze up while I was taking calls, so I had no help or could ask permissions to transfer the call where they could be further assisted. I emailed my QA, Jaharah Muhammad every day after my shifts were over to ask how I did. I never get a response. That was 12-18-2020. Finally on 12-22-2018 I emailed Jaharah to see If I passed certification. She said she didnt know, but to keep working my hours if they are not gone. The next day I worked my morning shift, again I was locked out of Chat, it would not let me sign back in. I looked at my schedule, all the hours I had scheduled were gone except for what I had worked that week.
I was in shock, utter shock that I had no indication as to why I did not certify, nor did I receive any e-mail that I had not certified., until finally the next morning, I got this: December 23, 2020

Re: Linda E Shanks, 3345437

I would like to take this opportunity to thank you for your company's time and participation in the FIS certification course. It is with regret that I inform you that your above-referenced agent has not met the certification criteria for the course at this time.

Please do not let this discourage your pursuit of success with the Arise Platform. It has been my pleasure to be a part of your learning experience, and I wish you much success in your future endeavors.

Thank you for your participation in the course.

Sincerely,

Marissa Jones
*Certified Arise Instructor/IBO
*Quality Assurance PF/Chat PF/ Certification PF/SME

Then today I received this email from Arise stating I did not meet the Commitment Adherence for my SOW- Signed Work Agreement. Well I could not meet it because Arise took my hours away.

I feel Arise made it impossible for me, and others, to certify for this course at all. I do not even know what criteria I failed. This should be in violation of any Human Rights Act, and also Discrimination on the fact of what I had to listen to during the class by my instructor regarding religion and my faith.
The class schedule was suppose to allow 5 days of call taking for certification, along with help from a QA during those 5 days. With inadequate training for these calls, this class was was an injustice to the people who took it.
I feel like I was scammed for the cost of the class, and as you can see the communication between all the departments of Arise are not in sync for the students. This class was no way ready to be started on 11-30-2020 for the passwords were not given until the end of the first week of class, therefore no logging into the systems we needed to complete this course with a passing score.
I was also informed I would get paid while in training! That has not happened either.

Sincerely,

Linda Shanks
[protected]@yahoo.com

I decided to write about this company, to give the reviews a more recent experience and more up to date. I usually dont fall for scams, but I fell for this one. And believe me I am HIGHLY upset. I was skeptical about this company from the beginning because I kept thinking who pays for a job and who pays for training?

Training is suppose to pay you, and a job is suppose to pay you. But after noticing major companies listed on arise, I thought to myself, ok, major companies would not risk their brands, so I gave in and took the bait

But before training could even start I kept thinking about, all the fees to start up, internet, phone, computer, I was like is this even worth it with the pay being 9.50 an hour and then to pay a monthly fee to arise.

Before I even begin my detailed nightmare, let me say don't even bother to WASTE your money most of all your time with this company unless you dont mind loosing money or time.

So the break down is you will pay your class training, than you will start your training, they will send an email when you have started class, they will than give you a codes and a fake name you must use while servicing. After that, you will attend class 5days a week, 4 hrs a day, and pretty much listen to your teacher talk.

Throughout that you will have homework assignments which are a bunch of power point slides, than you will have 4 assessments, they pretty much give you the answers so youre guaranteed to pass. Lastly you will have your mock call, which everyone passes.

they will set up your Avaya, on your computer, which is how you will receive calls. They tell you to get a phone line but you never use it. They tell you to get a phone, but you never use it, you will only use your headset.

Now Im assuming depending on what kind of teacher you get, class will feel draining. My teacher was terrible. You wasnt allowed to come 5 mins late, she would call you out, if you left your computer for a sec, she would embarrass but what got me was the bathroom, you were only allowed to use the bathroom on break, which is a 10-15 min break each day. Lord forbid you need to pee after break and she calls your name to get on your mic

I will say this teacher name in the hopes if you do get her. DROP the class! change your class, do whatever it takes but in my opinion dont even join arise!

KA is her name. So here is where things got interesting. After passing all the assessments, passed the mock calls, passed/completed homework, and came to class on time, never missed any days, the day that is expected to be certified, I receive an email, your certification has been withdrawn. No explanation nothing.

Of course I first reach out to the teacher, interestingly NO RESPONSE. The teacher is very responsive throughout the course, but all of sudden goes ghost. I contact arise support, all they can say is that the teacher has failed me from the course.

What bothers me is that they make you feel like you're about to get a job when the truth is, they may only pass a very few, because that many isnt needed anyways. Which makes sense. I remember in a field trip session, there were 80 students, and I kept sayin 80! thats a lot of people to be hired for one company. I know that many isnt needed.

They will play with your mind and say youre doing good, you will pass and etc. When its all fake and lies. The fact that my teacher never responded to my numerous emails, and no one can explain why I didnt get certified even with perfect scores, and attendance speaks volumes.

The warning signs are there. The fact that you pay for the training, the fact that you pay monthly fees, the fact that its so easy to get in, and the fact that SO many people join the class, like what company would need that many workers, unless it was a company that was just created and fresh and needed to hire as many people.

Im curious to know about the companies that work through arise the disney, comcast, Intuit, what do they have to say because this looks bad on their reputations as well. I did noticed in my arise that Carnival and Comcast were the main constant ones having classes and consistently looking for people. Thats a red flag there, like why are they always looking for people to sign up.

This is bad for the companies very bad, because now I dont look at comcast or disney the same. I want my time back! I want my money back and all the frustration. but if this can help someone and prevent someone else from wasting their money and time I am grateful for that.

Bottom line DONT TRUST this company. If anything dont even waste your time. You should never have to pay for job let alone pay for training. Run from arise, as far as you can.

After several days of trying to connect to a live person via the Internet, looking for corporate number, etc, I was redirected to the Arise portal platform where after several minutes of waiting I was connected to a live chat. On 3/14/2017, I spoke with the Virtual chat agent Stephanie. I reported that I would like a refund for a certification class that I had paid for previously, intuit, Video.

During the instructional time I was served jury duty, I notified the trainer and my IBO. The trainer then informed me that the class is 100% participation or I will not be certified. I then notified my IBO ( McGhee & Associates) I explained the issue and she then contacted the instructor and advised her to work with me. In turn, the instructor stated she would work with me however the client she services requires 100% participation. I then interjected, that this absence is no cause of mine, but the law.

Needless to say, I served three days jury duty received my certificate and now was looking for a refund. In between time, I did receive an email from Arise stating I had been dropped from the class.

Unfortunately, I was not afforded a refund the only exception is death with proof and you will receive a voucher. How can you deny a refund form a mandate that is out of the CSP's control. I will seek some legal advice. I notice Arise has several warranted complaints. We may need to come together and issue a class action suit.

Arise makes you jump hoops to become qualified with them. I investigated the company and decided to see if it was worth joining. I did their little customer service 101 program which cost me $100. After that you have to pay to attend a web class. You will probably get some one who knows very little about the company and keep you occupied for a few weeks. They make you read paragraphs like children. There is no real hands on training given. No real support. After a few weeks you will be given a few calls in which you have to perform perfectly on or else you will be terminated. And after several hundred dollars later it hits you. They make their money by selling training courses. This is the biggest scam of time.

Hi! I became an employee of Arise Virtual Solutions some time ago and I would like to tell you my story. I sent them my CV and filled the forms and got answer that they are interested in my person. Once I have passed numerous written tests and a variety of practical tests, I was supposed to work in this company.

I want to advise you that it’s impossible to get hired by this company even after you’ve spent loads of money on courses, despite it is made to look like everyone would be selected unless tests are really bad. Please note that some of the Arise Virtual Solutions courses are very expensive and could range from $150.00 to $250.00 and above.

Over the years I have heard about various virtual companies not paying their employees but after a short communication with Arise Virtual Solutions I didn’t even think that I can be scammed.

Unfortunately, I was accepted into Arise immediately and I had a little time to understand what is going on. During half a year the company faced many problems and made significant changes in the infrastructure of Arise Virtual Solutions where people have been moved to different departments or they were simply fired! I was waiting for my salary during months but it was impossible to talk to someone about this problem.

What a lesson I have learned! I should have done some extensive research on Arise Virtual Solutions but I only registered with the company and trusted my intuition. It is the worst company I have ever worked for. I will return to my previous work. At least I am sure they will respect my interests.

Arise is one tricky place. I serviced AT&T and Carnival. First AT&T KCA which was a disaster in of itself and then Carnival which was actually ok to work for. But the end result will always be the same, you will be removed and forced to purchase more training or do another client.

What they are basically doing is getting people to pay for classes/training, the person passes and then contracts for client. However, they set their metrics too high and often you are unable to meet the metrics because either Arise or the client's system habitually fail, you are forced to call other departments with wait times that are out of control or other reasons that are out of your control. Believe me when I tell you this, you can do everything perfect for a while but at some point they will remove you so as to make room for the next batch of people.

After a bit, they will find a reason to remove that person who can then re-train (after paying more money) or do new training (paying more money) for another client.

Then they will find a reason to remove you.

Its a rinse and repeat thing. The bottom line, they keep getting a fresh influx of people to take their "training classes" making a good amount of money in the process (not to mention taking a percentage out of your paycheck providing they even pay you what you worked or earned)

Also note, they will remove you without reason or warning and without even a message or email as to why. Extremely unprofessional and highly suspicious.

The BBB or another government agency should really look into them (again)