Armani
Reviews and Complaints

On 24th of July, I bought this Cross body messenger bag at Emporio Armani Store located at "Piazza di Spagna" in Rome. I came back to my home in Dubai, on the same day.

On 25th as I arrived home, I realised that the Zip was damaged (showed in the attached photo), just less than 24 hours after I had bought it. Then I went to Emporio Armani Store at Mall of Emirates, in Dubai, and I was informed that they can not help me with this case.

I´m really disappointed: first I didn't expect to have a defect in my bag considering it should have the Armani quality. Second I'm very upset with the post sales customer service. Emporio Armani is luxury top brand, but the franchise outside Italy doesn't take care about the customers.

I would like to know how I should proceed to fix that defect as I'm living in Dubai and Armani Franchise here is unable to assist me.

I bought emporio Armani smart watch (gen 3) from watches of Switzerland at Bandra West, India on 6th July however it has a problem of charging next day I have taken it to showroom they asked me replacement I paid INR 6500 more on 8th July and bought and bought another watch of Emporio Armani. Now the problem is the back site cover of the watch has came out again took it to showroom and they are saying it will take 15 more days as they have to send it to company at Bangalore.
It's really disappointing to see such a poor quality product from brand like emporio Armani. 15 days to solve a problem is not it too much. I expect better quality and service for expensive products like these... looking forward for a quick solution to this.

A year and two months ago, the kitchen was installed in our new home, which was purchased with a lot of money from your representative company in Israel. At the installation stage, many faults were discovered due to the lack of professionalism of the carpenter who came to install the kitchen. During the installation I was informed that the screws for connecting the handles were not suitable. And the carpenter claimed that he would take care to bring in appropriate bolts to connect the handles. Today 6 days ago the door of the refrigerator opening has fallen and the refrigerator door can not be opened and the underside of the handle still connected continues to scratch the door and destroy the color of the door. As far as I am concerned, this situation is a catastrophe, because after 4 days I do not receive service and no service is expected. At the same time the door is being destroyed. Please treat this as a respectful company and the brand it represents that made me make the purchase. It's just a scandal about poor service.

Regards
Moti

[protected]@portal-dayarim.co.il

Hi,

I bought a perfume a few weeks ago from 'The Fragrance Shop' in Westfield shopping centre Stratford London. I usually buy from the perfume shop as I have a card with them but I though I would try this shop.
I originally went in to buy the satndard Si perfume but the sales assistant convinced me to buy the Si intense perfume as she said it lasts longer and is intense. So I was happy to buy it.

I bought the Si intense 50ml medium size bottle rather than the small 30ml.

I have worn it a few times and the scent does not last at all! You also have to spray it alot many times to even get to smell it. I find this very strange as I have never had to do this with any perfume before and I buy many of the Giorgio Armani perfumes. I am even suggesting this particular perfume may not be genuine or is faulty. I would like this matter resolved as I feel very upset as I have spent around £70 and feel I have wasted my money.
The code for the perfume is 38R502W. This is under the bottle.
Please help me with this situation.
Kind Regards, from Sawda.

Hello,
I have brought the changing bag. It has a built in changing mat, I have had this bag 4 months and already the print is coming off the bag.
I feel for the money paid this is a very poor quality.
Is this a one off or common fault?
How can this be solved? I would be happy with a replacement or refund.
Kind regards
Lisa Holden
[protected]@yahoo.co.uk

Good morning

We visit Cannes regularly and always go to Armani Cafe as the staff are very friendly and service is great.

However it is disappointing that plastic straws are used and not paper straws as in other Cannes restaurants.

In such a beautiful part of the world I'm sure Monsieur Armani would prefer that these not be used and his name associated with more environmental and sustainable products.

Kind regards

Antoinette Farrell-Jones

I'm a single mother and work really hard to save up and buy my son the clothes he wants from your brand EA7
I have bought him the Holley and a EA7 coat I followed the instructions on labels for how to wash the above garments and they have came out ruins all the padding has gone inside and both garments are in wearable condition he has only had the clothes for a month I bought them from our local JD sports store and don't have the receipts to take them back now and I feel phisicaly sick at how much money I have wasted on these stupidly over priced clothes the instructions about washing were followed correctly but the clothes are ruined it is very upsetting to me as I have struggled to save and buy the clothes what can I do about these faulty garments ?

Was stopped an a car park by Italian asking directions to the airport. Said he was maxed out on his credit card and wanted to buy his son an Ipad at the airport before going home. Jackets are PVC. Fake business card Carmine F Director Marketing Milano Italy. Just kept loading the jacets into my car then we went to the bank to get the money. He waited while I took the money out of the bank. Paid $900 for 5 "Leather Jackets"

I have been following up with your customer care team at customerservice@giorgioarmani.net, but they are not ready to accept purchase proof which I provided to them.
I even asked them at least let me know the repair charges which I should pay to fix my jacket, they are not willing to inform me that as well.
What kind of customer service you have?
I am thinking that I wasted USD 800 to buy Armani jeans jacket, instead should have bought some cheaper brand which offers much better customer service than that of Armani.

Although I am pleased with the appearance and style of the glasses frames, the quality of the metal in the wings is poor. I have had both wings replaced since I purchased them last January from Laubman and Pank Optometrists in Mount Ommany, Queensland, Australia. The first was within the first 12 months of purchase and the second a month after by the Optometrists in-store.
I have always kept these glasses in the Armani case provided and wear them for only reading as I have multi-vision lenses in my everyday RayBan frames.
The plastic part of the frames are as good as I would expect from the Armani brand, but the failure of the metals, I feel, need to be brought to the company's attention.
Thankyou for the opportunity to contribute feedback on your product line.
Sincerely,
John Dilger

To Human resource at Emporio Armani

hello, it is very Unethical when i found out that one of ur Managers, Chadley at Moda Mall Bahrain- would borrow money from his own employees..I call that extortion and he uses his power to get money from the weakest point in stores.. I felt that I should report this so you can take a legal action againt him and fix the conduct of the management.. otherwise i will go to Social media and post it publically..

White pant was bought on 31/12/2018 at shop 39, Birkenhead Point shopping center Drummoyne NSW Australia. A label (in dark blue color) with Armani logo on is sewed to the pant. Washing it before wearing it. The color came off the label and get the white pants in blue color.

Came to the shop on 6/1/2019 and talked to Simona. She then took the photo, invoices and sent to the head office and said the head office would call next day. No call was from the headoffice in next 2 days. Customer called Simona in the outlet again. Then a lady called the customers, recognised that the color did come off from Armani's own lable fixed to the pants but refused for refund. This lady said she was from headoffice but refused to disclose her name.

Reasons for refund request
1. Color coming off from Armani's own label. It is Armani's own product causing the problem hence Armani should refund the customer
2. No warning message from any tags warns the customers to remove the label as the color could come off from the label
3. Armani should fix the label to the pant, which indicates that it is not supposed to be removed before washing
4. Armani should not use the label of easily color dyed on its product and claims to be top brand

Other complains
5. Armani outlet misleads the public by giving 2 difference receipts with one showing Armani outlet and the other one showing Giorgio Armani to confuse the customers, ie using top brand name to sell its cheapest goods at high price.
6. Armani is selling goods at difference price from the price on the price tag. Fair trading office of Australia requests any sale item should give 2 prices, ie the original price and discounted price. Armanir does not follow this requirement
6. Poor customer services. Armanir staff shows no care of customer's feeling. Outlet staff misled customers of giving untrue information.
A lady called from Armani headoffice called the customers but refused to disclose her name. She was so rude and even lied to the customers that Armani received zero complains ever.

If the above could not be resolved within 2 weeks, customer would lodge this to Tribunal and claim compensation.
Customer could be contacted via email [protected]@gmail.com or please obtain customer's contact from Simona at Armani outlet where pants bought

Good afternoon,
I bought 3 pairs of your jeans, maybe 1 an a half years ago... I wear them not often as I have to wear a uniform for my job Mon-Fri so would only wear them on weekends an not every weekend! Iam very very disappointed with the way the lable has gone on the back on the jeans, I will upload photos of this, an also the eagle has gone bronze when its meant to be silver! This also happend on a 2nd pair of jeans I bought with you guys an had to remove the whole lable as it looked horrid an made the jeans looked fake! Now I paid £180 paid for the jeans in question... I expect a lot more wear out of these jeans! I now will not wear them as they look horrid an worn out, for how much I paid for them I expect a good couple of years wear out of them! I have bought highstreet brand jeans an had them years an never had this problem!
Please do not tell me to return to store as they are very very rude an just dismiss this an say its what happens over time with washing them an so on... Now I really dont think this should be the case with an £180 pair of jeans! Please could you kindly get back to me! I have also messaged about 2/3 weeks ago about this an no one has got back to me! I really dont want to take this farther but feel I may have to as iam really not happy with this at all! Thank you for your time in reading this hope to hear from you soon!
Kind regards
Miss P Paul

Hi,
Armani is a very well-know, high-end brand which I always buy from my country and this first time to buy online. It is really disappointing and unprofessional the way you deal with your online customers. I placed my order two weeks ago and it is a big one, and paid for an expedite shipment and until now I don't know where is my order. I sent two email and called twice and no body is giving me an answer. It is unacceptable from Armani to do this.
I hope I can know asap where is my order and when I will be receiving it.
Thank you
Lana

Good afternoon,

I am writing you today due to my disappointment in the store of Armani in Paris Avenue George V.

I purchased few items and for a jeans, I had to do retouching of the jean which was done way to long (6 cm) for some reason. My mistake was not to try it because which I did when I went back to Moscow. Four weeks after, I travelled back to Paris for few days and went back to the store to adjust the mistake. The jeans was adjusted to the correct leak. Back home again, I noticed that the retouching wasn't done as the first time to its original but just as simple way (See photo attached). Once again I travelled to Paris for some business and went for the 5th time to the store. This time, the manager was rude to me as he was trying to explain that is because so and so and basically in this situation he is right and I am wrong. Very wrong approach to Customer especially when the store made twice the same mistake. Because the ruddiness of the manager (Jean Maurice) I left the store extremely upset and unhappy as I told him that he was not able to handle such situation and I am better off to write a letter to the headquarters.

I told the manager I was going for one year mission without coming back to Paris. The manager mentioned to me to return the jeans in one year to fix it. Haha!

I am a loyal customer of Emporio Armani for many years from head to toes.

Looking forward to hearing from you soon.

Best regards,

Thierry Vergnault

My mother bought my son an Armani coat for Christmas last year. She spent £160 on this coat as she thought it would last him longer, plus being an expensive jacket would be warmer than others. However I find that it is so thin it has nothing in it. To be honest it does not justify the money paid. I'm now going to have to go out and buy him a better coat that will at least and keep him warm. So disappointed I couldn't not let you know the dissatisfaction I have.

I had a similar case as many I read on this page.
It happened yesterday, October 20th, 2018, in Warsaw, Reduta Shopping Mall.
An Italian in a black SUV stopped close to me and asked If I speak English. He asked a boy how far is to the airport.
He then continue telling he has was at a fashion event and wants to get rid of unsold clothes, as he doesn't have enough space in his luggages.
He told me he was the manager of empire Armani and was visiting some potential customers in Vitkac mall.
He was returning home and offered me his left avers for free, 3 pieces.
He just wanted me to buy one jacket for half the price.
As it looks quite bizarre for me, I said thank you and left.
In the evening I looked on the web and found this page.
Good that I trusted my instincts.
Be careful in Warsaw, Poland.

In Spring, 2016, while being in a trip to Paris, France, my wife bought a pair of boots from one Armani stores. It cost 630 euro (750$), and, because we do not have many Armani stuff, my wife only wore the boots four of five times. However, as you can see in the attached picture, the leather was cut by the string and it cannot be repaired. The boots are made in Italy, not in a Chinese garage, and I was expecting high quality work.
I have contacted Giorgio Armani Customer Service and I got this snswer:

"We sincerely apologize for the experienced inconvenience with your wife's Armani boots.
Quality represents a constant priority for Giorgio Armani." yeah, right!

"In order to follow up with your request, we kindly invite you to provide us with the following information:
-exact date of purchase
-name of the boutique
-proof of purchase (or bank statement)
-product brand (Emporio Armani/Armani Jeans/Giorgio Armani)
-product code
-some detailed images of the faulty product, including all the available tags and labels
-your country of residence"

I could provide everything except the proof of purchase (I paid cash). Instead of acknowlege their poor quality job, they answered:

"We regret to inform you that without a proof of payment (purchase receipt of bank statement) we are unable to assist you as per our Company Policy.
We appreciate your understanding and apologise for the inconvenient."

I got in touch with their store and they said:

"We would like with pleasure to help you.
But I didn't find the sale of this boots in size 38 on our store.
Are you sure it was in Emporio Armani St Honore Paris or maybe it was in Paris but in Emporio Armani Saint Germain.
Thank you for your answer."

And that was all.
My advice: do not buy Italian [protected]@p from Armani

kind. attn. I am a regular customer of armani emporio purchase my clothes one of your store in Gurgaon. in fact last month I visited a local market of delhi in laxmi nagar market where I shocked to see that a retailer is selling armani emporio current articles like jeans, shirts, and giving those pcs. in your current papers printed bags ...and price 1100/= for jeans, 800/= for shirts, . I purchased a pair of jeans and a shirt and took those pcs. to nearest armani store for checking weather is it original or not. there I asked a salesman he examined and confirm me that these are original clothes sir...I was surprised and thought why had I been purchasing my clothes from Armani at soo high price whereas finding same in 1900/=only...but on the other hand I am too confused that being a businessman i am wearing Armani brand and on same time my peon is wearing same...insulting for me or for armani? I request you to please take an action against that person or you ll keep loosing customers like me...detaile &oaddress of this person mentioning below... NAME...ANAS ALI JAAN SHOP NAME ...OROGINAL STUDIO ADDRESS ...R, 232 Gali no.10 RAMESH PARK LAXMI NAGAR NEW DELHI 110092 INDIA also request for not disclosing my name ... regards IRFAN KHAN