Armani
Reviews and Complaints

I made two orders
1208CC15B2021C / 12-08-2020
And
1509CCB6B2021E / 15-09-2020

Both orders were a gift and i requested a msg to be included with the items ( which I received) but with both items i did not receive a carry bad ( paper bag with the logo on it ) which i called your customer service To ask about before i ordered the second time
And they assured me and i quote ( if u select ur item as a gift, Surely they will include a bag with it )
And you did not both time
It's not fair and i can not believe i've paid that amount of money for you to just send those items i. A brown box and leave me to deal with the packaging 🤯
That is just unbelievable.

I have bought a shirt in an official store Emporio Armani in Russia 09.11.2019. It was torn after some hours I had put it on. I think this shirt was defective.
I tried to return this shirt, but my request was cancelled when I asked for the expertise to refund. The expertise rejected me and answered that it was not manufacturing defect.
I don't agree with the results of the expertise (see in attachments). I have put this shirt on only once.
Please help me to refund.
Where should I reply for my problem?
My e-mail: arseniy.[protected]@mail.ru
My phone number: [protected]

When i purcahed thsi item infemwisvk Brent Cross fro £61 oi was advsied onec it ran out i could purcahes a refill for £40+ so i went instoe the weekend for the refill to be told the refill ahs not been launched yet.

Thsi is not fair you desisgned it to so you can get a refill and then not supply it thsi is very misleading.

i love the foundation but can not afford to keep paying the 61£ i am very diasapointed

To Whom It Might Concern,

Hope that this mail will find you well.

Today, I would like to make a complaint about the attitude that me and my family received.

On Dec-19, around 1:30 pm, me and my wife passing by Giorgio Armani Ginza in Tokyo Japan. About a month ago, I just bought few sweaters for my wife from Paris. Since the line-up seems a bit different between two countries, I suggested that we could take a look in Tokyo; to see if there's anything else that she fancies.

At that day, we dressed very casual; just jeans with sneakers. Also, we push our boy with a baby car. When we walked in to the store, the guard checked us immediately visually; and he seems very unpleasant with our dress. Then he came to us and said that, you're disallowed to drink in the store; when we did carry a cup of coffee. I told him that; sure, we won't drink, we'll put the coffee in the cup holder of the baby car. The strange thing is that, he still saying that; you can't even put the coffee in the cup holder. He asked us to leave immediately without any other explanations.

Certainly, I understood the no drinking policy in the store; but we can't even allow to put it on the cup holder? I'm pretty sure that many customers visited your stores with drinks in their bags; simply, we're doing the same thing but it's visible. Was that because we seem poor, that's why we're disallowed to enter the shop? Or it's because that we're visiting the store with a kid?

The guard's name is Kondo; male, age between 40-50. It would definitely help, if you could advise what we've done wrong to deserve such treatment. I can be reached via following mail address:
[protected]@hotmail.com . Hopefully that you would take this kind of discrimination seriously.

I look forward to hearing from you shortly.

Best regards,
Anfernee

Good Day

I have tried in several ways to contact Giorgio Armani (ref:_00Db0ZVBZ._5000N22fMI1:ref of Armani Online Store Customer Care who referred me to contact me to Armani Beauty Customer Care ) but with no feedback.
I bought a bottle of Si Eu de Parfum on Hamad International Airport, Doha, a while back and having used very little of the bottle, the nozzle is not functioning. This is a first for me and I am very upset, as I do not have the pleasure of using my perfume.
I am a South African currently working in Moscow. I am not familiar with the Russian language or the surroundings and understand that the postal service is not reliable as I could have posted the bottle to you.
I would appreciate your assistance in returning the bottle for a refund.
Awaiting your response.
Helene van Schalkwyk
+[protected]

Good Morning
My daughter purchased a pair of Mens Gloves from your Outlet Store in Ashford on Thursday 5th December. I reached the cash desk just as she entered her pin number to complete the sale and I asked her had she tried the Gloves on to check the size to make sure they would be the correct size for her son, on doing so we became aware that they were large, therefore would be too big for him. We then asked the Salesman to refund them, we hadn't left the store, we hadn't even moved away from the cash desk, but his reply was 'No, we do not refund, it states that on your receipt'! I find this response totally unacceptable, there were no visible signs up stating this and obviously the statement being on your receipt is too late. For a company of your stature to have such poor customer service is appalling, this attitude toward your customers is disgusting and to be told by one of your own Sales team 'if the item was faulty we could refund' only implies customers need to damage items to obtain a refund, this is not acceptable behaviour.
I am requesting to return the item for a full refund and I would appreciate you looking into this and advise accordingly.

I look forward to your prompt reply prior to my having to seek legal advise. This is not about the money, this is about consumer rights and satisfaction.

Regards

Mrs Sylvia Hardy

I am enquiring as to why a very popular 1990s perfume has been discontinued. Gio had been a firm favourite of mine for years. I was very disappointed to learn that it was no longer to buy in the shops. I have had to scour the internet to buy part used bottles.
After looking at various websites, it seems that a lot of people would love to have this perfume back. Please could you advise as to why this was discontinued. I have never come across a perfume that comes anywhere near the gorgeous smell of Gio.

Kindest regards

Nicola Darling

Hi,

My brother bought me a 30ml bottle of this perfume for my birthday in February. I loved it and because it's the most expensive perfume I have I wear it sparingly. The bottle is still half full and I wanted to wear it to a wedding on Saturday but when I tried to put it on it won't spray, only tiny bits are coming out. I have tried all the solutions out there for unblocking the tube including running the sprayer under hot water and putting a needle in the hole but nothing works! I am so unhappy as I love this perfume and still have half a bottle that I can't use. What can I do about this? I do not have expensive perfumes and this was such a luxury for me.
Thanks
Michelle

Hello,

My name is Glenda Kurti.

I bought a pair of shoes in July in the Armani store of outlet Vickolungo on July 20/21, 2019 and it is the second time I wear today on October 28, 2019, but they were destroyed. Both times I had them I was inside the office and no walks in the street.

Please if you could refund the amount I paid.

Thank you and best regards,

I bought an Emporio Armani watch PKGAR1051 for my husbands 50th birthday. I bought the watch August 23rd 2019 and gave it to him today October 27th. The 7 o'clock silver time indicator is not stuck on the watch and is floating around the inside of the watch. It looks as though it was poorly made.

Please can I send it back and have a replacement? Or if this is a known flaw can I have a refund. I have the guarantee and would like to fix this as soon as possible as it was meant to be my husbands 50th Birthday present. I am not sure how guarantees or returns work if I am being honest. I know birthdays are not about presents but I now have no gift for him as the watch arrived faulty. The watch remains in all the packaging with am the protecting plastic on.

It is the Mens emporio armani Chronograph watch AR2453.

I received this shoes for my birthday on December. A few weeks ago the sole came off in pieces on a hot day in Dubai. I went to the Armani shop in Dubai for assistance and they told me because I didn't have a receipt they could do nothing for me. I am very disappointed in the product as this shoes are only 9 months old and the customer care. I thought that a brand like Armani would provide much better customer care.

Dear Sir/Madam,

This is regarding my shoes bought from Emporio Armani Shop at 41 Avenue George V Paris on 21.05.2019 when i was on a vacation.
I live in Mumbai, India.

I have been wearing them occasionally and already the zip is not working properly and the glue on the Emporio Armani logo strip has been worn off .

I have already visited Emporio Armani shop at Mumbai and have been advised to send email regarding my complaint and to resolve the same .
I never expected that the zip and the glue will be worn off in a matter of 3-4 months as a matter of fact was expecting best quality of materials used.
Nevertheless the shoes are very comfortable and have loved them so bought them in the first place and would like to wear them more often
I have been a loyal customer and have bought your products from a lot of stores worldwide and have not faced any such issues .
I request you to replace defective shoes at the earliest

I am attaching the pictures of
1. invoice check,
2. QR code
3. Not working Zip
4. Emporio Armani logo strip glue worn off

I now Await your reply to resolve it regarding the same at earliest.

Thanking you in anticipation of a quick and positive response.

Regards
Mitul Doshi.
mitul.[protected]@gmail.com

Dear sir,
I bought a male giorgio armani sunglasses (on sunday 22 september) from beirut international airport's duty free. However when I opened them when I arrived to the destination country (qatar), I noticed that there was a flaw. The glasses were not aligned evenly. Wearing them, one side looks more elevated than the other and it feels uncomfortable not to mention that they look awful on the face. Since the item was purchased (product code ar8112. L501771. L150. L) as mentioned on your website, took place in an airport, plz advise on what procedure I can take in this case. I really like the sunglasses and I would like them to be repaired.
As you see in the picture, the right arm doesn't touch the surface. The left arm touches it. That is the flaw.
My email: [protected]@gmail.com
My phone number: +974 [protected]

Thank you

Hi I have bought an Armani smart watch on 17 August 2019 hardly 28 days today I suddenly noticed the scratches in the strap I have few more watches which I have purchased few years ago for 5k to 10 k till date I rarely find some scratches in it but I am shocked when I saw the scratches in Armani watch which I bought for 29999 rs that too in 28 days is really a disappoinment such a big brand I can't even imagine the quality of strap I have attached the bill and the watch photos for reference it's a dream watch for me really don't know what to do now

Absolutely gutted... Bought today from Boots. Opened the box and the bottle of EDP came right through the bottom of the box and smashed. Its as if the bottle was to heavy for the packaging. I'm absolutely gutted as it was a present off my Husband for receiving good news from the hospital... I recommend that you strengthen your packaging to save any more disappointments from your customers.

I purchased a pair of your stainless steel studs on my Very online account. I received my order on the 10/08/2019. They arrived perfectly. The following day I was going out shopping and I put them in walked to the supermarket got my shopping and returned home to my surprise one had fallen out could not go out as it was raining so the next day I went looking but unfortunately did not find it. I am very disappointed because I really liked them the butterfly must of been too loose to hold the earring secure and therefore fell out. I don't have long hair and did not even sit down anywhere. There was not interference woth my ear so i feel the fault loes with the product. All o ask for is the 1 part to be replaced. I have try to add photo of invoice but would not allow. Please feel free to contact me for further details. Looking forward to hearing from you

Yours sincerely
Dew leslie-jan

Hi
I am writing to make a formal complaints regarding I purchase I made last month, I am from Bahrain, and whilst I was on holiday last June in Dubai I bought a tshirt from Armani juniors for my 6 years old son from the Mall of Emirates. And while I was ironing it today for the occasion of Eid, I noticed on the back side it was punched in different locations, and it's his first time time today wearing it which means it's brand new. I expect after spending a certain amount on your brand and the premium we pay, I expect a far better quality to be honest, I am extremely disappointed with the brand and the purchase, specially given the price I have paid, I expect better quality from your company and that you do a quality check on your products before selling it. I am attaching the pictures for you to see.

Good evening, I would just like to let you know that I have been wearing armarni jean since the late 1990s
I bought 2 pairs in 2017 and I noticed that one of the pair's had a zip fastning rather than the button that the other one had, I bought them from online supplier Brown bag, as the pair of jeans with the zip were smart after a month or so the zip started opening on there own walking out and about
Last year 2018, I moved to deisel jeans as they had button fastning and fitted quite well

Now the reason for the complaint, a few months back I thought I would buy a pair off armani jeans as I missed wearing your brand of jeans in general
I bought a pair from selfriges online £120 pounds,
I have worn these jeans about 10 times there still in great condition but here we go the zip is constantly coming open, I honestly can't wear them any more, I feel like I wasted money and would like to email you about this matter as it's putting me off wanting to spend my hard earned cash on the brand I used to love to wear,
It makes me feel quite unsatifided about emprio armani and at the moment I'm sorry to say
Regards
Gavin gemza