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I went into Aspen dental mistake number 1. I got or was supposed to get my wisdom teeth removed . I find out today from another dentist that the Aspen idiot left half my wisdom teeth in on both sides on top. After paying over 6, 000.00 they want more money to fix the problem . Are they stupid or what? I had an emergency dental issue after hours I was not called back. These people are crooks stay away from them .
Now after all the worthless crap I have to pay another surgeon to finish my teeth and do it the correct way.Dr Carle is a joke rude making smart ### comments all the time . His dental assistant is a joke who knows maybe they need to get a room . Very unprofessional stay away .
The complaint has been investigated and resolved to the customer’s satisfaction.
My experience was in Framingham, MA office but I'm sure most of their centers are like this! This place is a rip-off ! If you ask for a regular cleaning they would suggest everything from deep cleaning to what not. They have the tendency of making you come again and again. For last year I've been working with dentists (because of my company) and now know so many terms "Aspen" was using. So if you are a patient with no idea about dental terms they are going to things which you wouldn't even need. In fact, places like Aspen or chain dental places are just factories, I know someone who works there has openly admitted that they are made to recommend treatment to a patient even though he or she might not need it. So, please find a dentist who has own clinic set up that way they pay attention to the patient treatment and proper customer needs. Good luck !
I agree, Aspen Dental Ripped OFF. my tooth hurt. I went there they take Xray and take them hrs to tell me, I need to check up with specialist. Fine, I went second appt. What's specialist do? All he check spray cool air on my tooth and ask me...can you live with it or need to do root canal!
Dam take couple hundred from my insurance for specialist check up...
what's specialist do for my tooth ...nothing
Dam waste my time to go there . Than they want to schedule for 3rd appt. to work on my tooth... hell no
The Aspen Dental place look nice but customer service bad.
They are really bad service and waste time... Schedule never be online.
Haverhill Ma
I have filed complaint with Mass. AG office You do the same call Rebbecca Peyton @[protected] and request forms to file The AG has just started a suit against a similar dental practice
You suggest that a person should go to a private dental set-up!
Half of the private offices don't even bother to look at your gums because they don't have in office specialists and after 10-15 years of going to the same dentist one day you suddenly realize that your teeth are falling apart because of gum disease.
Cleanings and deep cleanings are a way to make sure your gums stay strong so that the money you spend on fillings and crowns is well utilized and your teeth last longer.
Its called preventive medicine.
A dental student is taught basic periodontal precedures such as deep scaling and gingivectomy. I don't know how you can claim "half the private practices don't even bother to look at your gums...". Have you looked at all practices in the 50 states? In your state or county, your city? One doesn't need a specialist to treat except for severe cases, otherwise the general dental practitioner is adequate. I was in private practice for 50+ years. If your practitioner is guilty of treatment omissions he/she should be reported to the State Dental Association
I went to Aspen dental because i had a cracked tooth... after they did the x-rays and I waited for quiet some time, I finally saw the dentist... after he told me how lucky i was to have my teeth, he said that he could fix my tooth (at another appointment), but first i needed to talk with the office manager to make arrangements for the portion that my insurance company would not pay. So i went into her office, and she gave me this long list of dental work that i was told needed done... and that they would bill my insurance around 7000 and i would need to pay around 5000 out of pocket... i quickly found that they were trying to "get one over on me" and asked for my x-rays and I left... the next day I saw a local dentist in my town (although not on my insurance plan) and he fixed my cracked tooth, and found nothing else wrong and i paid $126. ASPEN DENTAL IS A BIG RIP OFF ... BEWARE!
It is unbelievable the amount of complaints this company has. I was one of there "office managers" or should I say high pressure salesperson. Everything, every complainant says I agree with. This business is not about providing quality dentistry. It is about making money off the under served dental community. It is disgraceful. Please spread the word before more people lose there hard earned money and there TEETH!
Rich Erenette at aspen dental sold me a denture package for 1700.00 saying that they where the best, and would only need a few adjustments i have been back 8 times and they still don, t fit right . i have lost 32 hrs of work already and don, t have an ans as to when this will end. each visit is a 40 to 60 mile trip. i would recommend that no one go to thisdental office ASPEN DENTAL IS A RIP OFF.
Nancy, I’m sorry to hear about your frustrations! We want to help you resolve these issues as soon as possible so please don’t hesitate to call our patient satisfaction hotline at [protected]. Or, you can e-mail us at patientservices@aspendent.com and we’ll get back to you right away.
This company will make promises to make you smile, But they will do nothing but overcharge you and do shabby work by unprofessionals, under qualified people. Good luck trying to get your money back for work not completed. They finance you thru GE money bank and never offer refunds. This company ripped me off for over $5, 000 and has ruined my credit because I refuse to pay the balance. They never did the work and what they tried to do was so sudstandard and poor quality I Did not accept it. Talking to the Home office also gets you now were. I went to a real dental office and when they saw the fit and poor qualiy they were in dis belief a professional could have messed up as bad as ASPEN DENTAL did. I have pictures if anyone want to see shabby work. Not even good enough for a dog. RIP OFFs is all I can say.
Collin, I sincerely apologize that your visit with us was anything less than exceptional. Please don’t hesitate to call our patient satisfaction team at [protected] with any questions or concerns you may have. Or, if you’d like, you can e-mail us directly at patientsatisfaction@aspendent.com.
Keep reading all the complaints against Aspen Dental Collin! You will realize that there are THOUSANDS of unsatisfied customers, just like you. Don't let them get you anymore. I will not stop until they are brought down. Look for a class action lawsuit in the near future.
Aspen dental is owned by Ares Corporate Opportunities, call them at [protected]
Sorry to hear about this. You should post the pictures for everyone to see.
Boy am I glad to read these comments. I paid a ton of money at another dental chain and am still paying for my daughter. I was contemplating going to Aspen for myself because I had the same issues everyone is complaining about in these postings. I was overcharged, they talked me into Carecredit... interest free for one year, well, I never got the paper work for the payments, so the first one was late, there it goes.. interest went from none to 28%, I traveled to Erie, Pa to discuss this over and over and no change... also was billed for work never done... seems all these places are the same. Run don't walk as fast as you can... this sure made up my mind...
I went to Aspen Dental for an emergency treatment (bridge reattachment)and the dental tech immediately dragged me into the x-ray room even though I kept insisting I did not want x-rays taken. She kept saying - "go ahead, they're free". After the procedure I was was told by the sleazy Office Manager that my insurance would not pay for the service, so I had to pay up front. I agreed, because I really had no choice. Then they tried to bill me for the x-rays as well.
Imagine my surprise when I got my insurance benefits statement and found they had submitted the claim, and been paid by my insurance company, but were still billing me at the higher non-provider rate. Called to complain, was told they'd call me right back, still waiting.
Do you know that Aspen dental is a member of the Better Business Bureau and will remain so unless people file complaints?
visit www.bbb.org/us
Do you know that Aspen dental is a member of the Better Business Bureau and will remain so unless people file complaints?
visit www.bbb.org/us
Aspen dental told me i had moderate periodontitus. told me if i didn't have it taken care of i would lose my teeth. the procedure would cost me 2165.00. i went and got a second oppinion i did not have that disease!
mason city, iowa residents beware! do not support these chains, support your local dentists!
dr. stephen earney of charles city, iowa is a very kind and truthful dentist. his staff is very kind and compassionate. i would recommend him to all my family members. i will definatley be seeing him from now on!
my unfortunite meeting with aspen dental ocurred on september 17 2010!
they will always be scamming people!
I’m sorry to hear that you weren’t satisfied with your recent experience. Aspen Dental doctors are focused on providing comprehensive care, which means that they not only want to address any immediate problems that may cause pain or discomfort in the short-term, but also recommend dental treatment for long-lasting good health.
Would you be willing to talk in greater detail to our Patient Satisfaction team to see whether they can help address your specific concerns? This team of specialists is based at our Practice Support Center in Syracuse and is trained to help resolve these types of issues. They can be reached at [protected] or patientservices@aspendent.com.
Micky you will be waiting a long time on that one. I'm sure it's because nobody knows what to do. They mean well, really they do. The xrays are just part of the new patient process. Really it's to find something else they can charge you for. How are your gums hmmmm? A nice deep 2k treatment would nice.
Really, you need to consider contacting patient satisfaction. That one they can handle. Then run...don't walk...run to another dentist.
I am in the process of having Aspen Dental investigated in RI and attempting to have the entire franchise investigated based on the complaints here. My complaint is they mislead patients and misdiagnos them for the benefit of monetary gratification and are in violation of the ADA Code of Ethic, more specifically Code 5.A and 5.B.6. I will repost the results when more progress is reached. I went to my prior dentist and they did the same testing and report I do not have to have a scaling done and my gums are in healthy condition. They even refused to clean my teeth unless I have this procedure done which is not needed. I'm not letting this go. People are having it hard enough surviving without be ripped off by their dentist.
I woke up with excruciating tooth pain in the middle of the night. I made an emergency appointment with Aspen Dental and was told I would need a root canal with crown; also was told that all of my old fillings needed to be replaced. Sat me down with the 'Finance Manager' .. btw .. i've never seen a finance department at any other health care organization ... anyway, she told me that with my dental insurance, it would cost me about $1600 out of pocket. Chump change i suppose. So I went home and did some internet research on Aspen Dental and found many complaints, so I got a second opinion. Turns out, I did need root canal, no crown, and needed no fillings replaced. I had one cavity, which was filled, and needed new x-rays done because the ones I retrieved from Aspen were so faint that the new dentist couldn't even read them. He was kind enough to do them for free since Insurance only pays for one set a year and Aspen messed them up. BTW, it was almost impossible to get the x-rays from Aspen after they found out that I was going somewhere else for dental work. Long story short .. it cost me $5 copay with new dentist ... I saved $1595 by not going to Aspen. They really should be shut down ... preying on innocent people ... ###!
It is kind of hard to believe that somebody who woke up in the middle of the night in an excruciating pain, just needed a filling. Where did the pain come from then? Simple cavities don't wake you up at night.
Sorry, missed that you needed root canal eventually.
There is a class action lawsuit being filed against them. Please email me at researchpartners@verizon.net if you would like to help us with information about their business practices. There are numerous complaints all over the country and they need to be put out of business.
Thank you,
Nancy Leathers, PI
I went there and they told me I needed six thousand worth of work so I asked for a copy of the exam and they wouldnt even give it to me and had the gall to say the doctor wrote it in another language ! There were so many red flags I couldnt believe it...they clearly were lying and just trying to drive up the price.. They are total crooks I cant believe what I heard from them
went in to have a tooth put back in my top plate(I have had it done twice before in Michigan at an aspen dental office for 99.00)they bent my plate out of shape I spent 4 hours in the dentist chair with them trying to get my plate to fit back in ! they then cut part of it off ! anyway they said they would fix it so went in for a check up and to see what they could do and they wanted to charge me like 5, 000.00 for a bunch of dental work and almost 2, 000.00 to replace the plate of mine they ruined ! I was going to call an attorney but they said they would just give me a new plate for free-so they made one but charged my insurance company almost 500.00 ! DO NOT GO TO ASPEN DENTAL they are a rip off !
If you are interested in joining the class action lawsuit, please send me your contact information at:
Researchpartners@verizon.net.
I am a paralegal and private investigator working on the case with the Attorney.
Thank you,
Nancy M. Leathers, PI
Aspen Dental in Bristol, TN is a crock! I'm not even gonna get into the long drawn out horrible things I had done, because it would frighten the hell out of people. Long story short what kind of dentist pulls wisdom teeth, and when the patient calls back 4days later to say they think they have dry socket, the dentist says "Oh we can see you tomorrow." I have freaking DRY SOCKET I wanted seen now, and I already paid for services that INCLUDE after care. Since I work in Kingsport I went over to that office and they fixed me up, but from now on I will find a local dentist. I will never go back there! Good thing I just had the teeth pulled because I do need other work done, and DEFINITLY don't want these [censored]es working on my teeth!
I went to ASPEN dental in Macon Ga. They were offering free cleanings to all Veterans that day. I was about last of 14 Veterans. They only cleaned one Veteran a White woman and took her picture for photo oops. The other 12 including myself were to they needed an expensive periodontal treatment before they could do a basic cleaning. I had my teeth cleaned last year and wasn't told this crap. They're worst than used car salesman using the bait and switch routine. Stay away from these crooks.
My complaint is with the Bristol Tn Aspen Dental Office. I went to them with a broken tooth (which I still have) but instead was told I needed gum work done. This cost $2205 for two visits. I returned yesterday (May18, 2016) for what I thought was just a follow-up visit but I was told I needed to pay $232.00 for this visit. I walked out of this office. I did call back and asked them to remove my name from any list they might have.
This place is a rip off and I would suggest that you stay away from them. Please, just read all the complaints against them in all the cities and towns that they are located in. I sure wish I had read them before I went.