Aspen Dental’s earns a 1.5-star rating from 1666 reviews, showing that the majority of patients are dissatisfied with dental care.
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Consumer beware!
I went to Aspen Dental looking for an extra set of upper dentures. The main reason why I went there. The dentist told me that on my lower teeth I would need 2 teeth pulled. All of a sudden they were just doing work on my lower teeth. I did not mind the Dental Hygienist doing her job, however she could not do the complete procedure & recommended I go to a Periodontist. I went to the Periodontist who then told me I do not need those teeth extracted that he can perform gum surgery on it. What upsets me the most I applied for the CareCredit and was approved, BUT Aspen Dental submitted charges to the CareCredit for services that were not rendered. For instance the extractions. They also knew of my appointment & at the request of the Periodontist asked for the xrays to be sent to him so I would not have to be xrayed again. Aspen Dental had never sent those xrays to the Periodontist, so needless to say I had to get more xrays done on the teeth they were going to extract.
1. They charge CareCredit in advance for work before it is done. In other words they charge for services not rendered.
a) pay for an electric toothbrush by just giving it to you as part of the visit & not asking if you would like to purchase the item. $125.00 for that. I have an electric toothbrush I am very happy with. So this company sells a bunch of goods without consent of the patient (me).
b) An extraction $229.00.
c) Incomplete work from the Dental Hygenist because she told she couldn't do the deep cleaning because of my gum infection & recommended the Periodontist. Hygenist charges were $376.00 which should be less because she could not complete & suggested I see a periodontist.
2. They didn't send the xrays to the periodontists, therefore made me have to go for more unnecessary treatment.
3. Kept me in a dental chair for over an hour without acknowledgment.
I was not happy with the way I was treated as a human being. Aspen Dental seemed more corporate instead of a dental health facility. It seems to me it is a money making scam to charge for services before the services were even done.
I am working on to get credit from Aspen to the CareCredit for only services rendered & not to pay for the toothbrush that I did not ask for, especially I have an electric toothbrush that I am happy with.
They are very misleading. BUYER BEWARE! CONSUMER BEWARE!
Thank you,
Rita.
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About Aspen Dental
Aspen Dental is committed to providing high-quality dental care to patients of all ages and backgrounds. The company offers a wide range of dental services, including general dentistry, cosmetic dentistry, orthodontics, and oral surgery. Aspen Dental also provides emergency dental care services to patients who require immediate attention.
One of the key features of Aspen Dental is its commitment to making dental care accessible and affordable for everyone. The company offers a variety of payment options, including financing plans and insurance coverage, to help patients manage the cost of their dental care. Aspen Dental also offers free consultations and second opinions, as well as a satisfaction guarantee to ensure that patients are completely satisfied with their dental care experience.
In addition to its commitment to providing high-quality dental care, Aspen Dental is also dedicated to giving back to the communities it serves. The company has a strong philanthropic program, which includes partnerships with organizations like the Oral Cancer Foundation and the American Cancer Society.
Overall, Aspen Dental is a trusted and reliable dental care provider that is committed to providing high-quality, affordable dental care to patients across the United States. With its extensive network of locations, comprehensive range of services, and commitment to patient satisfaction, Aspen Dental is a top choice for anyone seeking dental care.
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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Aspen Dental. Make it specific and clear, such as "Billing Dispute at Aspen Dental" or "Poor Quality Dental Service at Aspen Dental".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Aspen Dental. Mention key areas such as customer service, quality of dental care, billing and insurance issues, appointment scheduling, hygiene practices, or any misrepresentations. Include specifics like dates, locations, and names of staff involved if possible. Describe the nature of the issue, including what you expected versus what you received. If you attempted to resolve the issue, detail the steps you took and the response from Aspen Dental. Explain how the issue has personally affected you, such as financial loss, stress, or health implications.
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Aspen Dental emailspatientservices@aspendental.com100%Confidence score: 100%Supportcustomerservice@aspendental.com
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Aspen Dental address728 Stillwater Ave., Bangor, Texas, 4401, United States
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I have had my Dentures less than a year and already they have broke and had teeth fall out. Paid a lot of money and have a 9 year warranty and can't get past the first year. I have wore dentures for 25 years and have never had this much trouble
Suck! they nessed up appointment last weel i rescheduled in person hour before appointment they call and ask if i can come 30 minutes early so i showed up before ny appointment and no ine was there lights off door locked! will never go bavk they suck
I am not satisfied with the service at Aspen Dental. I went twice to have my partials adjusted . My mouth is very sore and gums are swollen. I can not go out in public with this look and pain.
I have been waiting on a refund for 77 dollars since May of 2023. The office mgr Kimber keeps telling me she is turning in tickets for my refund but still nothing. Please guide me to someone who can help with this issue. I’m at my wits end with this issue. It may sound like just 77 dollars to you guys but it is a lot to me. I want my money ASAP.
I tried for THREE DAYS to get my dental records transferred over, but no one answered the phone (who could help). They provided no help whatsoever and didn't seem to care. Especially Stefan, a manager who was very rude.
I had to pay for dental services upfront, my insurance company paid Aspen Dental so they were suppose to send me a refund which they refuse to do, all I get is the run around. The work was provided on 6/29/23, the insurance paid 7/19/23 in the amount of 467.60 on claim number [protected].
I had dental work done at aspen dental in october 2022 i did not receive a bill until january 2023. i payed my out of pocket and still have not received my permanent dentures due to the balance being owed the bill is outrageously high.
help.
I had a denture made months ago and it does not fit at all. I have been sick and have not been able to go to the office. will they make another denture?
I went for my cleaning today, April 5, 2023. I was told my Delta Dental plan was no longer accepted and for a cleaning it would be almost $500.00!
I am so disappointed in not being able to afford my cleaning. I have been a patient of Aspen Dental for almost 20 years!
I also still had time on my current Delta Dental plan.
Account # [protected] range 01/01/2022 my payment $14,989.00. Every time I called to get corps phone number they would not give the number, different manager AGAIN ! 8200 s. tamiam tr sarasota HORRIBLE Long year with out a front tooth no filler could be placed because no screw was ever put in