Aspen Dental
Reviews and Complaints

My very first visit ever to Aspen Dental was absolutely the most traumatic dentist appointment I have ever experienced! I had called different dentist offices to try to get in asap and after many trys finally got in with Aspen. Very first visit ever, receptionist was nice, exray lady was nice, financial lady was nice but the oral surgan and his nurse that was with him to assist me thay day..not so much! I was already in tremendous pain and needed a tooth extraction. The dentist numbed me walked out, came back in gave antother shot, and repeated. Not 5 mins later he and the nurse came in, I told her I was very nervous and she assured me not to be. He started with my tooth and instantly tears started pouring from my eyes. He continued and I hollared and said I am not numb eenough. Well he got mad and put his tools down and said I am not giving you any more numbing medicine, we can quit and you can leave or you can lean your head back here deal with it (nice version)and let me get it out..I instantly got so upset and crying but I let him go ahead. I have had teeth pulled befor but never in my life have I ever feltthe pain I felt that day! When it was over he just walked out I was left with the nurse. She proceeds to tell me to shut up my crying that it was over and I would be fine..4 more times she uelled at me for crying, I was in pain and not numb at all. Then she yelled at me because my teeth where not touching while biting on the gauze and soon she said we are done here gave me my forms and walked off. 10 mins after I left my numbing kicked in and had no pain...the problem her is he did not give it time to kick in and I was not numb enough during the procedure! The nurse was a complete witch to me! Never ever have I ever experienced the rudeness I did that day. I will never ever go back! $247 BUCKS FOR PAIN AND [censored]ES!

I went to aspen in bristol tn for top extraction and top teeth as well as bottom parcial. Horrible! After charging me $6000 i thought i could expect a good experience, however that was not the case. After paying to be put to sleep to avoid the stress of it all two weeks later i find out the oral surgeon left a tooth on top that was suppose to be cut out. After going back the general dentist attempted to pull the tooth it wouldn't numb because it was abscess. He suggested 2 weeks of antibiotics and come back to have it removed. The finance lady then agreed with me that i should be compensated for the fact that ipaid to be put to sleep now i am having have a tooth cut out while awake. The next appointment a different finance lady called me to her office and gave me a credit of almost $500. I told them i was not feeling up to having the tooth removed that day as i had had a very thematic week. I didnt reschedule at that time for the extraction because i am having to come in often for liners to the dentures so i thought i would do it the next visit. Well today i go in to have my bottom partial placed and ask them to make an appointment to have the tooth extracted and the finance lady goes ape crazy on me telling me i told her i was going to another oral surgeon. I told her that i didnt say that and she goes crazy on me. Anyway the parcial dosent osent fit however they told me it fit on the impression so it fits. After over an hour of thing to get it to fit and them telling me. The finance lady literally making me cry i walked out and called corporate. Most unprofessional people i have ever done business with. Beware stay away affordable dentures know what thier doing i recommend going there.

On Friday the 31st of July, I went to Aspen Dental, on Walden Avenue, in Cheektowaga, NY. I asked for Dr. Singh and Dr. Tin rudely replied that I'm here today. He asked me to open my mouth wide, and I could not as the left side of my cheek was badly blown out, I had five abscessed teeth, and I told him that I could not do it. He grabbed my cheek and forced my mouth open, causing me to scream out in pain, aggravating him. When he was finished he told me that he had the nurse call in a prescription to my pharmacy Cy's on Bowen Rd in Elma, NY. When we got there, the Pharmacist said no one called, so he called the Dr. He came back and said that the Dr was rude to him and said that I was not entitled to any medication. The Pharmacist said that he could not believe it, he said, you are badly swollen, and in pain, such abuse of a patient. Later that evening I called Aspen Dental and left a message for Dr. Tin, because I had excessive bleeding, he did not return the call as was promised me. Also they quoted me a total of $1444.00 for the entire surgery, then I find out when I got a bill they were charging me over $1900.00. I hope you accept this complaint fromPatrick McCloskey, [protected], 81 Bush Gardens, Alden, NY

I had purchased a set of dentures two yrs ago..Before my warranty ran out the manager told me I had to pay for a repair that it was my fault...I posted a complaint to the posses off customer website..days after that the manager contacted me and was upset I made a complaint and made an appointment on June 2373rd for a new set at no cost...since then the dentures have broken several times...my last visit was March 30th..going there again to fix my upper teeth...and was told by the dentist I am costing her too much money and I am not chewing my food correctly...I am still without teeth I am currently seeing another dentist for new dentures. I wrote to the Saugus center requesting my money back..I have not yet heard back...this has caused me my health...mental emotional damage and my dignity...i am filing a complaint with the bbb. The general attorney ... I am so frustrated and u am not eating...I want to contact corporate..I don't intend to let this go. Joan Johnson at joanie.joanie.[protected]@gmail.com

I have never written a negative review in my life but felt like others who are looking for a local dentist or current patients uneasy with an Aspen diagnosis need to be warned. When I visited Aspen for the first time they diagnosed me with early periodontal disease and the dentist said I had significant bone loss. They rushed me in to meet with the Office Manager to discuss my payment plans for the gum treatment. This surprised me as I'm young, have always had excellent gum and tooth health, am very careful about hygiene and hadn't experienced any symptoms. I went to another dentist for a second opinion today. Both she and the hygienist who examined me and studied the x-rays from Aspen said I didn't have any indications of gum disease at all and my bone level looked totally healthy- which was more consistent with my dental history and past visits to other clinics out of state. There were several things that made me uneasy with Aspen during my visit but was still surprised (though relieved) to hear their diagnosis was untrue. I would recommend a 2nd opinion if Aspen suggests you have work done in your mouth!

I went in to get a new upper plate. It took over a month to finally get the plate, after wearing them for a day a couple of spots of irritation my gums started to swell and can't even drink liquids without pain because of a sharp edge on back of plate. Called to get in for an adjustment and it's going to take almost 2 weeks to get in. I can't wear the plate because it is causing a lot of painful irritation, being on soft food for over a month isn't helping my bowels. I paid them up front over $1, 000 they could at least be able to get someone in sooner for an adjustment so that they can wear their dentures. I will never go to them again for anything again, I will go elsewhere and advise people to not to go to them.

I went to aspen dental and got my wisdom teeth out. I asked them if they would knock me out and they said yes. I get there and they give me laughing gas which didn't help me at all. They might have not even giving it to me it was a waste. Then I felt everything and he wasn't nice about giving the shots. I had it done in October and I'm still having pain. Worst dentist ever !

I've been going to Aspen Dental for quite some time since I took the DMO option for Dental for my insurance since their was no maximum to save money for some work I knew I needed done which was the worst decision I ever made. Many dentists don't take this insurance, so I got stuck with a "chain" dentist. I brush my teeth several times a day and floss them alot. I've never had a cavity until 10 years ago and it was minor. When I got my first cleaning and xrays at Aspen Dental, I was told I had 8 or 9 cavities, needed multiple crowns, multiple root canals and a scaling (which I've never needed). They made many BS reasons as to why I"m getting cavities so easy. I was dumb and had all the work done. Apparently I trust people to easy and was gullible. I had the scaling in either August or October of last year (2014). I went in a few weeks ago because I thought I lost a filling, but apparently my tooth broke. I made an urgent appointment because my tooth was so sharp, it was cutting my tongue really bad. The dentist (Dr. Kim), didn't seem to care about that particular tooth and did a full exam and a full set of x-rays. The appointment was not for this whatsoever. She told me I had 8 cavities and needed 4 crowns and 2 or 3 root canals. I'm pretty positive all those problems didn't happen in 6-8 months. I told her this makes no sense since nothing with these teeth showed up on the prior set of x-rays and my teeth don't hurt at all; not even if I have something very sugary. I take excellent care of my teeth so this is when reality set in. I told her I just needed something to be done with the broken tooth to make me comfortable. She had me grab my things and had me go sit with the office manager first to develop a treatment plan for everything listed above which I thought was very odd. At this point the light bulb really went off. I wasted 45 minutes sitting with the office manager to tell me I needed $14, 000 worth of work. I told him I needed to get back to work and asked if Dr. Kim could just put a temporary filling or something in the tooth to stop my from cutting my tongue more than it was. She had 3 different patients she was working with so I'd have to wait awhile. I don't understand why that couldn't have been done while I was already in the room in the chair for an hour for an extensive appointment I never made. Needless to say, I spoke my mind and left. The very next day, more of my tooth broke off and my tongue was cut so bad so I went in just to let them put the temporary filling in until I got back from vacation. Since I was unable to find a dentist who takes my insurance and new patients, I had no choice but to go back. They set up the root canal appointment and the tooth was broken so bad that there may have been big issues with a crown staying good due to the breakage. I said forget it and said I was just going to pull it since it's the bottom very back tooth. I had the appointment yesterday with Dr. Nazeeh to pull my tooth which was the icing on the cake and something needs to be done. He came in and introduced himself and was pleasant. He put novocaine in 8 spots and came back to see if I was numb. He put novocaine in 4 more spots that I fully felt and I told him since I didn't feel very numb. He put something around my tooth and pushed down very hard into my gum and I felt it slice my gum. He started to pull my tooth I raised my hands and my foot and tried to say "Stop" since I could feel everything. He put novocaine in 4 more spots and proceeded pulling my tooth without giving any novocaine time to work. I raised both hands, my foot and everything to get him to stop and he wouldn't. Needless to say, I literally felt the whole procedure and was balling my eyes out like you wouldn't believe. I have a high tolerance for pain and pain never does this to me so that should tell you something. He finished and stitched me up. The stitch isn't even in the gaping hole from pulling the tooth; it's on the side where he cut me with the instrument he was using. He did not say one thing during the procedure at all either which was odd. They usually tell you what they are doing and talk to you. I told him that I felt everything and he walked out of the room without saying a word. His assistant said it was infected so the novocaine didn't work right. No infection showed on the x-rays and Dr. Nazeeh didn't say one word about infection and didn't give my antibiotic or anything. Therefore, I don't believe there is any infection. My experiences at Aspen Dental have been horrible nightmares. Every time I went, I was sent to the waiting room after all the work every time to see the office manager for who knows what. Every single time I waited for her, it was 25-60 minutes. I've never been to a dentist office who operated like this. She would always show up in the room before any work was done, make me waste my time waiting for her after the appointments and trying to steal more money from me on unnecessary work and wasting more precious time. Every 15-30 minute visit was literally 2 to 2 1/2 hours. It's 100% obvious that they are clearly about the money and they seem infamous for deceiving patients. Something needs to be done about this and stop this. I am very traumatized from my experience yesterday and will seek advice. While researching online just now I found thousands of complaints and class action lawsuits for the same exact issues. I really wish I looked this up before. Everyone's stories are similar to mine minus the tooth extraction nightmare that I can't even begin to describe. The pain now is horrific and I haven't been able to sleep or get comfortable no matter what I do or take. The picture below is how it looks today. It was the last tooth that was pulled that has a weird layer of yellowish brown film over the hole and you can see the stitches in the other picture. The film looks like another tooth in the picture, but it is not. Any advice on what to do or where to go with this would be greatly appreciated. I'm not a sue happy person and never sued anyone in my life and am not seeking money, but neglect/abuse and deception with this chain needs to come to an end.

I made an appointment with Aspen Dental understanding that the exrays and cleaning would be fully paid for by Physicans Mutual insurance company. Went for appointment and was told that my exrays and cleaning is far more than a normal cleaning. Had to pay up front a total of $310.00 to get the exrays and cleaning. Got a bill for approx. $8, 000 for completion of work. After one month I broke a tooth. Was told I would have to pay for a visit, more exrays and would be told how much. This outfit is NOT there for the good of people, it is there to take advantage of people who need help.

I went to Aspen Dental in 2011 in Lebanon, TN trying to get dental work done. They pulled 2 teeth. I tried for a year to get bridges to fit (that they made) and could not get a good fit. Got my part of my money back from there. Went to their new Gallatin office to see what could be done. Decided to get dental implants. I was sent to an oral surgeon in Gallatin, TN. I have no complaints about him. He had his own practice. All that he did was very good. He got me through bone grafting and post implants. I have now been trying since 2014 to get Aspen Dental to put the crowns on the posts. I have called them numerous times with no satisfaction. I have been to their office several times. I still do not have my crowns. Now the office in Gallatin, TN tells me that the dentist in this office does not do the crowns. I will have to go to Nashville to get it done. I am more than irritated. I am angry! I will not recommend anyone to go to Aspen Dental. If I can find another provider to meet my dental needs and the discount plan I have, I will never go to Aspen Dental again. They are a joke!

i went to aspen dental for a free xray and cleaning(not free). they told me all my teeth needed to be pulled and dentures put in. they signed me up for their credit agency to pay for it even though i told them i couldnt apply for credit, i was in bankruptcy agreement. i never went back. they would not give me cd of xrays -i went to the office in person to get them. six months plus, later i received a bill for the free xray that they literally talked me into. now sent collection letter.77b33

Went in for a chipped tooth, had one similar the year before with my old dentist(we moved out of state). The last dentist was able to do a filling letting me know I needed a crown at some point. This "dentist", was cold, rude, and said all she would do is pull it or do a crown. I tried to ask information and was blown off. Next comes the fun part! I had talked with my insurance company prior to going in and they had even sent me a PDF of my coverage(I pay a flat fee, with things like fillings being covered in full). They sit me down and show me an estimate of my bill, "before in insurance it will be 4500, but after 1500". I said how much is my crown? What all is this including? "This covers everything, all the fillings and the crown(minus the root canal). I pulled out my pdf and none of those numbers matched! She was charging me for fillings, which should be free, the price for the crowns were higher, and nothing was adding up right. I bring this to her attention and she double checks she has the right plan up, which she says she does. I show her the pdf, and she doesn't seem to know what to do, so she says she will need to contact the insurance company and will get back to me in about a week. After about 3 weeks I call back and am told "we are still waiting on that information, but should have it by Monday". Or in other words...we didn't actually do this because you are not giving us good commission. Further, when I asked about preemptively scheduling an appointment for my fillings, she all of a sudden mentions that I need a $300 gingivitis treatment. The dentist refuses to do the fillings unless that is done. I have had gingivitis in the past, and the dentist was able to do the fillings no problem.

Contacting my insurance company if I don't hear back by Monday...

In Sept 2014, I went to Aspen Dental to get my first denture. I was taken to get xrays and then told I needed a full denture top and bottom. Then, the office manager took me in for pricing and told me it was only an estimate. A few days later, I came in and put 2000 down on the total. I received the wrong bill before I even had any work done!I was OK with the first temporary set, but the comfy lites were terrible! The dentist to!d me they looked just fine and wanted me to leave. I was reduced to tears and told her that I could not deal with the teeth.Finally, they called the dentist that had done the surgery and he scheduled me for a new wax try-in and when the second set was done I was told that nothing else can be done for the ill-fitting bottoms.I have written letters and phoned the credit company so many times.Aspen has not helped me with the incorrect billing because of their incorrect promotion code. Account is paid off, but interest was added to 18 mos. same as cash promo. I was told there is nothing they could do it is too late. I have endured so much pain and stress from the event.

Went to appointment someone else's personnel hygiene was on the chair and on the arm of the chair. They had left out needle and medication for a tooth to be pulled and had left me in the room by myself with these items out! Very unsafe ! Dentist came into room with gloves already on removed dentures and replaced dentures! Was looking to realine denture. later I got a virus I feel because the dentist and the room was very unsanitary! Will never return to that office again!

Asked them to wait for pre-determination of benefits before doing deep=cleaning of husband's teeth which they agreed to do. However, when he got to the appointment, they told him he has to do this before they would fill the two cavities and it cost $91 even tho the Delta Dental Insurance said it was covered 100%.

I called three times before he went to be sure he was getting the cavities filled. Yet they did not do it. I am pursuing it with Delta and also Visa will receive a disputed charge letter. They totally ignored our requests to wait for the pre-d. We have a thousand dental clinics in our area. We do not need this fast-talk and dishonest treatment of patients.