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Aspen Dental Complaints 1637

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Please do not go here!! Jimenez is vert money hungry. I went in to get a crown placed back in my mouth but instead he tells me i need a root canal on other side of my, okay he did the root canal but while he was doing that he shaved down my front tooth that was chipped but was filled in. Mind you i told him from the jump i don't want no cap to the front of...

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Aspen Dental inferior dental procedures

I used them because of attractive terms (interest free if paid on time) financing. Prices were higher than I expected, but I proceeded because I needed my lower teeth extracted. I had terrible bruising for 10 days after. complained that the temporary dentures were making sores in my mouth was told it was "normal" They were very unconcerned about patient care. Wrote a letter complaining of treatment and was treated even worse. Teeth were pulled on 9/21/2013 and I had sores until I went to another dentist for a second opinion in April 2014. I was told the dentures did not fit my mouth and new ones would cost an additional $800 but would be made correctly. Yesterday (6/19/2014) I picked up my new denture and ate my first meal of solid food. my lower teeth and upper teeth actually met when I bite down. What a difference!. In my opinion, Aspen Dental should not be allowed to be in business!

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Seasoned Dentist
Topeka, US
Jul 24, 2014 4:18 pm EDT

This corporate clinic and others like it cannot be "shut down" because it is operating outside the law anyway. Boards of dentistry only can discipline dentists, not non-dentist corporate execs. Only dentists are supposed to own practices. These clinics utilize fake-owner dentists to circumvent state law. To close them down, dental boards need to codify ownership tests, as imprison dentists who pose as fake clinic owners, when they are only prostitutes taking a bribe from investors.

Need to tell you that good dentures take at least 5 appointments to construct, and cost you well over $1000 each. Look for cheap dentures, and you will get dentures just like you cannot wear now.

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Aspen Dental charges, billing practices, and service

Let me first start by saying the Dentist, Dr. Teske was fantastic. I greatly appreciated her service and demeanor, but that is where it stops. First off, they thought I needed a root canal. They looked up my insurance benefits, said I had to pay $97 prior to the service, so I did. I get there and the Endodontist said my tooth was cracked below the gum and needed to be extracted, so no root canal. I sat with "office manager" to determine a "treatment plan" (of which, by the way they put this amount on your account BEFORE you ever even get the service). The treatment plan was to have a mold taken for a partial, get the tooth extracted, and then have the temporary denture while I decided on an implant. At the time of setting up the "treatment plan", the office manager told me my out of pocket would be $165. When I came in for the services, I was told $338 needed to be paid based on my insurance benefits, I was irritated that it was DOUBLE what I was initially told, but I needed the service anyway so I paid it. Low and behold, a month later I received a bill for over $900 no evidence of my payment, declined EOB's from my insurance indicating services not covered, services not billed, etc. etc. First off, they set me up on a treatment plan that wasn't covered by my insurance, so I have NO idea what insurance company they were looking at when they were reviewing my benefits, hmmmm, interesting. I may have chosen a different option if I had known they weren't looking at my insurance coverage accurately. Yes, I know, my insurance coverage is my responsibility, but WHY would I doubt them when they're sitting there right in front of me with a copy of my insurance card apparently checking my insurance coverage? Why would I think I'd have to go home and pull up my benefits AGAIN and check? So now I have this bill for over $900 saying I'm past due, I call and supposedly talk to the "office manager" who kindly dismisses my concern by saying, "let me pull your file, see what's going on, get a hold of corporate, and call you back". Nice, no phone call back. I get another bill a few weeks later, adjusted down to just under $800 still no evidence of my $338 payment. So I call AGAIN, get the same crap of "let me get a hold of corporate". I asked if I can call corporate myself, nope, no can do, only THEY can get a hold of corporate through EMAIL! I'm so tired of this place, they have horrible billing practices, their employees don't know how to accurately review insurance coverage, can’t review anything on their system with regards to billing, my guess is it is because this mysterious "corporate" has the billing/services so jacked up that their employees can't even make heads or tails out of what is going on with their patient accounts. AND, not to mention they set you up on treatment plans with services and charges BEFORE the services are EVER rendered, they tell you how much your insurance will cover and how much you will need to pay out of pocket and it's all WRONG. I will NEVER go to Aspen Dental again. I urge you, if you have anything other than routine preventative care, DO NOT go to Aspen Dental.

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Seasoned Dentist
Topeka, US
Jul 18, 2014 2:03 pm EDT

It is very difficult, even in a quality office like mine, to accurately forecast what insurance companies will pay. That is because many are either impossible to talk to on the phone, or will not divluge their arbitrary fee schedule.

You made a mistake by going to a corporate chain clinic owned by private equity investors instead of dentist. There is no interest in long-term patient retention. The dentist who work their are mostly young graduates paid on commission loaded with tons of student debt. Their interest is to make as much commission as possible while working, then find a decent job in a quality practice, or start their own practice.

Don't expect to "reform" clinics like this. Don't think they will ever change. They are what they are- corporate animals with no incentive for long-term patient satisfaction. Anyone can buy impression TV ads that say anything. Learn to be more skeptical of advertising.

Find a dentist who owns his own practice, and is known for honesty and competence. Then STICK WITH HIM. Studies have shown that patients who do not change dentist a lot have less dental treatment over their lifetimes.

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Aspen Dental horrible dental office

I suggest you immediately start looking for a different dentist. These people are inexcusable and don't have one ounce of integrity! My mother is 85 years old and started having a lot of pain in a tooth so she went to this dental office where she was told that they couldn't extract the tooth until her doctor submitted an approval form. So her doctor's office submitted the form immediately but when she went back the next day to have the tooth pulled she was told that the dentist was going on vacation for two weeks. TWO WEEKS WITH EXTREME TOOTH PAIN AND I GUESS THEY WEREN'T AWARE OF THIS VACATION THE PRIOR DAY! Another dentist in Butler took her in right away and extracted the tooth in a few minutes without the need for these special approval forms.Previously they made a bridge for my mother and put in in but apparently didn't remove the roots of the old teeth first, so now an oral surgeon has to correct that issue and make a new bridge. If you value your teeth, don't go to these HACKS!

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Walter Michigan
US
Dec 12, 2014 2:59 pm EST

Sadly they are the only office in the area that my insurrance allows...

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Seasoned Dentist
Topeka, US
Jul 24, 2014 4:19 pm EDT

Well put. Sorry you had to learn the hard way.

Corporate dentistry is the worst thing that has ever happened to our profession.

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Aspen Dental portland maine

I had troubles with my bills and service for aspen dental, charged me for free x ray and first exam, office manager is a slick woman, instead of charging my insurance she cleaned out the total of my prepaid care credit card, (Before I had all my work done) after my 6 teeth removal and fit for temporary partial I returned 7 times to repair a tooth broken in surgery and have my dentures re-sized (6 months) before I got my permanent partial, the whole time trying to get the balance on my account submitted to insurance and return the money to the card, a year later I had finally gotten my refund check, after she supposedly submitted it 4 times. Never ever go there again they gave me a hard time about repairing the tooth they broke, after 3 different dentists in the office I stood my ground for the one I liked, he was nice enough but 6 months to get dental parts when they do it in the office. I will say my permanent partials fit wonderfully, though they sent me to a periodontal specialist and even with great dental insurance I am paying big for sonic cleanings, and permanent splits on the teeth that hold my partial in, wtf?

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Aspen Dental rip off

In November, 2012 my husband decided to buy new lower dentures for me for Christmas. At our first appointment the doctor insisted that I needed new upper and lower dentures because they wouldn't fit correctly if I didn't replace the uppers even though they were less than 2 years old. We agreed and were given an estimate and applied for a credit card with Care Credit. The dentures were to be ready by Thanksgiving. Needless to say that was not the case. As the holidays were approaching and the new dentures were giving me numerous problems we started going back and forth for further work to be done. My mouth was so sore that I couldn't eat. Some of the teeth were longer than others and the bite was so bad that I could hardly close my mouth. At each visit the doctor would assure me that if the fit was no better all I had to do was call and I would be seen immediately. This did not happen. At times I would have to wait almost a week for an appointment as they had other patients. Discouraged I filed a complaint demanding the money we had already paid back or new dentures. The Office Manager contacted me the next day and told me that I should go elsewhere and that we would not be charged any more money. We had no money put on the credit card at that time. We heard nothing from Aspen Dental or Care Credit until yesterday when we received a letter from Monarch Management, Inc. (a collection agency) informing us that we owed the sum of $526.33. This dental practice is one of the worst I have ever been to and I believe that they deliberately withheld any billing and sent this matter to a collection company because I had filed a complaint. They are a rip off and should not be in business at all.

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GECapitalCares
Tempe, US
Jan 30, 2014 9:28 am EST
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I have to write this 2nd time, because I did not register in this site. I felt sensitive feeling or sore when I have cold drink under an old bridge, suspect the worst will come later, so I took advantage of free exam/consultation visit on 1/16/14 at Aspen Dental. They gave me a mouthful of exam, and gave me a print out of suggested bill for the treatment...

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Aspen Dental unbelievable estimate for dental service

I felt sensitive (when I have cold drink) on tooth under a old bridge that was put in about 30 years so far. Afraid of getting worst, so I took Aspen Dental's free examine /consultation on 1/17/14. After exam they gave me a run down for 2x root canal and replace the bridage for $5000. And other filling and suggested root canal on other tooth etc... another $9000. So toal $14000 for the full mouth... Yes.. it is full mouthful of charges... So I went to Dr. Dental in Vernon by Hartford Freight Hardware... re-took the x-ray and examine, Dr. Han at Dr. Dental told me there is non cavities under the old bridge I have... it is maybe because the flossing that I have done... caused the tooth root to expose, then when I have cold drink, I feel pain or shock... Don't need to do root canal or fixing. Just use sensodine tooth paste and avoid cold drink, It should not have problem as long as I take good care of it.
What a difference and relief for me.. Aspen Dental is charging patient for unnecessary treatment plan and make good money... the practice is cheating... There are other people complain about Aspen Dental on the web... there are also law suit pending on Aspen Dental N.Y. several places... My suggestion for people seeing this complaint... you can avoid paying the bad guy by doing research and go to other dentist instead...

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Aspen Dental worst dental company

Aspen Dental is by far the worst company. They expect you to pay for your entire "care plan" before doing anything, when a majority of your care plan is bogus and then they refuse to do some of the things on your care plan, AFTER they charge you! I had two teeth extracted because the dentist said they were decayed, sure enough another dentist tells me based off my X-Rays there was no logical reason for those teeth to have been removed. I have had to had the same tooth filled twice because he messed up the first time, and now I am having severe pain, which I definitely did NOT have before, and the dentist tells me that I just have to "get used to it." What crap! Not only that, but to get the office to answer their phones is a feat in itself! I just called at 11:29 am, on a Tuesday, when their office hours are 11 am to 8 pm. I got a recording telling me to call back during regular office hours. Umm, are we going off of mountain time or something? This is the FIFTH time this has happened and it's always some sort of excuse, whether it be "oh well you called when we were on lunch" or "we have office meetings at that time and you need to call back."
How on Earth is a customer supposed when you take lunch or have an office meeting? How about NOT everyone taking lunch at once or have your meetings BEFORE you open? Hours of operation are just that, hours that you should be OPERATING!

I better not be charged for them to fix my tooth for a third time that they messed up. The assistant had the audacity to blame me for having a chip in it, which was caused from the "dentist" smashing his darn tools on it when he was filling another tooth.

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Aspen Dental not get service reuested and charged $

They would not tell me the cost of x-rays...and when I asked told me my insurance was approved for coverage. Wanted only a teeth cleaning and told me that would be $488 out of pocket after my BCBS insurance. I have never paid for a cleaning as it is covered by BCBS. WORST experience of my dental visits life. RUN! Scared to see the bill for x-rays I did not need or want. Office of phoney players. I ill report this to the BBB.

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I was charged $755.for 2 fillings and cleanings, then had a lot of pain, which I didn't have before I went to dentist, was told I needed a root canal in a tooth they had filled, was charged $796 for this and then they broke off a file in the tooth, and sent me to someone else who charged me $836. and he couldn't get it out either, sent me back to Aspen...

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Aspen Dental inferior product

I purchased dentures in May of this year, I wanted the basic and wanted to speak about money, I took want I could afford, but was told if I was not happy I could come back and buy a better set and they would take the original price and still keep first pair. I kind of felt that this was not a good sign, but continued as I was in need. I am not new to this service and having used Aspen before I felt it was safe. Very disappointed, dentist were rude and not to interested in how I the consumer felt, was actually redressed for stating my feelings about how they fit. I have gone back twice with the same complaint that I voiced when I received them very little change or interest. I believe it has may my speech much worse and I can not see to get satisfaction. I also believe the product itself is inferior, as I said this isn't my first time materials used seem to be poor quality. I am so disappointed in my experience with Aspen Dental this time. Office staff tried, except for person selling dentures I even asked if she received a commission on what she sold as I felt high pressure for a body part that is needed for daily living, I'm not buying a car. So all I can say is I feel used, I feel that I didn't get want I needed and paid for, even during the process I asked what difference there was between the way the basic was fitted and the more expensive, I was assured none, I can't believe this as mine are no good. Just would find it difficult to spend more money, but now that I am in so far I don't know how to fix this problem.

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Aspen Dental treatment by front office staff

Spent over 6000.$ It's been since November of 2012. Dentures have never fit correctly. Paid more for comfy-lites. What a joke! The Dr. will tell you "come back anytime we will try to get these right" "sorry", but when you call the office tells you, can't see you, booked solid, you need to make an appointment. Today is July 25 my top is too long and I feel like I'm gagging, can't eat and hard to sleep with dentures in. I was told they could get me in on August 8th. Really? I'm not suppose to eat or worry about sleeping until then? The bottom partial slips, and looks like something you can buy at the five and dime store. Just give me my 6000$ back and I will go to a reputable dentist that knows something.

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Aspen Dental complaint-not

This is NOT a COMPLAINT this is a response to one, the patient surveys given to the patients are for the patient to help team/office improve areas that need improving or to compliment an employee or an entire office, the patient is placed in a drawing that they may win$100, the employees have a monthly "friendly" contest to see how many good reviews the office they work in can achieve the winning office gets a reward not a huge sum of $$, just a thank you ...

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Update by khrdh
Jul 23, 2013 6:48 am EDT

This is NOT a COMPLAINT but a response to one, the surveys handed out @ ASPEN DENTAL are not for bonus $ they are for the patient to tell about the experience to help improve areas that need improving or to compliment an individual or an entire office, the patient is also placed in a drawing to win $100 and the $ for handing out surveys by employees is a friendly contest with in the practice the team that wins gets a bonus gift card...not a lg sum $$$

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Aspen Dental horrible treatment in and out of their office

Horrible service. I originally went in for a tooth that was bothering me and walked out with $50 of products I did not need, a treatment plan of over $3000, and another credit card. Went back for the recommended cleaning and, again, walked out with the "suggested" rotadent toothbrush (which cost me $120) and fluoride rinse. The hygienist did not tell me how much these products were, otherwise I would not have taken them in the first place. Now, getting in to trying to get ahold of someone. It took the office assistant a week to get back to me about canceling my appointments and getting a refund on my care credit card (which is their solution to giving people affordable care when they can't afford it). Then, 3 months later, after trying these products out and I don't like them, I try contacting the office for a refund on the $203 they duped me into paying. They tell me they can't give me a refund because the products have been used. So, I call their patient satisfaction number, and only after threatening to call the better business bureau, do I get a response that they will refund all of the products and not just the toothbrush that they originally told me they could do. And, by the way, giving me attitude, like it was my fault that they didn't tell me up front how much these "extra" products were going to cost. My advice, do not go to aspen dental unless you are willing to basically hand over all your hard earned money. The hygienist even went so far as to tell me that they get a bonus for their patient satisfaction surveys they tell you to take after every visit. Not professional at all!

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GECapitalCares
Tempe, US
Jul 22, 2013 10:06 am EDT
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**To expedite a response, please provide Reference code DM 072213_cb_Dissatisfiedcustomer13**

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Aspen Dental substandard dental work

Where do I begin? Aspen Dental is the "Fast Food" of dental care, honestly, I spent $1400.00 out of pocket and every one of the fillings fell out within 2 years .Other dentists were appalled at the lack of quality and sub-standard workmanship...folks save your money ...find a reputable dentist...do not go to these assembly line" hacks" zero quality, zero accountability, 1st rate price ...4th rate service.

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Aspen Dental poor pressured services

My husband has an infected and broken molar, which kept us up all night. I was happy to get him in to Aspen Dental first thing in the morning. We have great insurance and he went to get xrays and urgent dental care. He waits for along time, that's ok, I suppose. He gets xrays, great! His face is swollen because of the infection and he is nearly in tears. They only offered him antibiotics and an appointment weeks away with an Oral Surgeon, which he would have to pay over $170.00 in advance to even make the appointment. No pain medication whats so ever!

I understand the medication abuse now a days, but when you can clearly see a problem and not prescribe... That is my issue. Now, we have wasted a free visit with our insurance for antibiotics he has at home.

Thanks but no thanks.

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Aspen Dental partial adjustment

I went to Aspen Dental to get an adjustment on my partial. I was told that since I hadn't
been back since the fall of 2011 when I purchased the partial from them that I would have to have a consultation with the dentist and also would need x-rays taken. The price for this was $105.00 dollars. I told the receptionist all I needed was an adjustment not a consultation or x-rays. She told me that was the way it was. I told her to forget it and walked out. I will never go back to Aspen and I will tell everyone not to go there. ($2300.00 and no adjustment for top denture and lower partial)

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My sister called based on the advertisement in every phone book and every search engine $299.00 for dentures!!! Wrong not true, cheapest dentures are $599.99 and when I spoke to the dental office because I am the one paying (Her sister) they told me they wanted $400.00 down and the other $200 when the dentures were delivered!!! They brought her in for 3...

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Aspen Dental bad fitting dentures

On the 23rd of November 2012 I purchased a full set of Dentures from Aspen Dental for $2, 300.00. Since then I have been back to them 4 times because the bottoms DON'T FIT. Each time they filed them down, the last time I went 2 weeks ago I was told that my jaw bone structure had deteareated and the only solution was to have 4 posts put in at $2, 190.00. NOW-----heres the problem, I am 67 and on Social Security at the sum of $730.00 a month. Sounds as though someone (DENTIST) dropped the ball. He couildn't te4 months ago I had this problem, or the first time I went back or the 2nd or 3rd time...Come on now. He is supposed to be the Expert. Now I'm in debt for $2, 300.00 for something I Can't use. They as much told me not to come back, that there was nothing they could do unless I want to pay to have post put in...For Gods sake, I'm still paying and will for the next several years. Why do I have to suffer for their screwup? Seems to me they should be willing to compensate me for something I CAN'T USE. Will be looking to you for some kind of advice or action.

Sincerely,

Cary Brown

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Chuckms
Merritt Island, US
Jun 07, 2013 4:08 pm EDT

I had a similar situation at the Merritt Island Office and had to go else ware to get a new set of Dentures made so I would not look like Gary Busey or Jerry Lewis.

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Linda Dufford
Sharpsville, US
May 27, 2013 8:04 pm EDT

MY husband had to have upper dentures, so July 2011 he went to have them put in, he was nervous so they prescribed 2 nerve pills. They put the dentures in and they didn't fit so they pulled his (GOOD) back bottom teeth to make them fit. He has not been able to eat right since. The price of $5, 000.00 included pulling top teeth and a reline which lasted less than 10 days. This took place at Aspen Dental in Hermitage, Pa.

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About Aspen Dental

Screenshot Aspen Dental
Aspen Dental is a leading dental care provider in the United States, with over 850 locations across 42 states. The company was founded in 1964 and has since grown to become one of the largest and most trusted dental care providers in the country.

Aspen Dental is committed to providing high-quality dental care to patients of all ages and backgrounds. The company offers a wide range of dental services, including general dentistry, cosmetic dentistry, orthodontics, and oral surgery. Aspen Dental also provides emergency dental care services to patients who require immediate attention.

One of the key features of Aspen Dental is its commitment to making dental care accessible and affordable for everyone. The company offers a variety of payment options, including financing plans and insurance coverage, to help patients manage the cost of their dental care. Aspen Dental also offers free consultations and second opinions, as well as a satisfaction guarantee to ensure that patients are completely satisfied with their dental care experience.

In addition to its commitment to providing high-quality dental care, Aspen Dental is also dedicated to giving back to the communities it serves. The company has a strong philanthropic program, which includes partnerships with organizations like the Oral Cancer Foundation and the American Cancer Society.

Overall, Aspen Dental is a trusted and reliable dental care provider that is committed to providing high-quality, affordable dental care to patients across the United States. With its extensive network of locations, comprehensive range of services, and commitment to patient satisfaction, Aspen Dental is a top choice for anyone seeking dental care.
How to file a complaint about Aspen Dental?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Aspen Dental. Make it specific and clear, such as "Billing Dispute at Aspen Dental" or "Poor Quality Dental Service at Aspen Dental".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Aspen Dental. Mention key areas such as customer service, quality of dental care, billing and insurance issues, appointment scheduling, hygiene practices, or any misrepresentations. Include specifics like dates, locations, and names of staff involved if possible. Describe the nature of the issue, including what you expected versus what you received. If you attempted to resolve the issue, detail the steps you took and the response from Aspen Dental. Explain how the issue has personally affected you, such as financial loss, stress, or health implications.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or photographs. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Aspen Dental, whether it be a refund, corrective treatment, or an apology.

7. Review before submission: Carefully review your complaint to ensure that it is clear, accurate, and complete. Check for spelling and grammar errors, and verify that all relevant details have been included.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you receive a confirmation that your complaint has been successfully submitted.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve your issue with Aspen Dental.

Overview of Aspen Dental complaint handling

Aspen Dental reviews first appeared on Complaints Board on Oct 28, 2006. The latest review Don't get Scammed! was posted on Oct 19, 2024. The latest complaint Reimbursement back on my credit card was resolved on May 24, 2023. Aspen Dental has an average consumer rating of 2 stars from 1661 reviews. Aspen Dental has resolved 210 complaints.
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  1. Aspen Dental Contacts

  2. Aspen Dental phone numbers
    +1 (888) 809-5582
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    Professional Services
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    Territory Manager
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    +1 (315) 569-0948
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    Clinical Director
    (844) 789-0592
    (844) 789-0592
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    More phone numbers
  3. Aspen Dental emails
  4. Aspen Dental address
    728 Stillwater Ave., Bangor, Texas, 4401, United States
  5. Aspen Dental social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 19, 2024
Aspen Dental Category
Aspen Dental is ranked 2 among 134 companies in the Dental Services category

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