Aspen Dental
Reviews and Complaints

They will charge you for stuff not covered under your insurance plan and make you pay in advance to future dental procedures covered and not covered by dental insurance. Consider the complaints online as valid and pick your dentist by local reputation and not fancy signs on the front or listed as a net work provider. Remember that non network providers can be cheaper on the bottom line out the door price. Be careful.

On January 11, 2017 I went to the dentist for a fractured tooth that had been given me pain. I made sure I let the dentist know I was very nervous about the procedure. He assured me that he had gentle hands and I was in luck. Luck this man toretured me. I was told to raise my hand when I felt pain and after the first injection I was told after that I was just feeling pressure and not pain and this horrible doctor continued to pull and pull after the tooth was removed this person went back and told me he had to remove the root. At that point I thought I was going to have an attack . I just laid there listening to the cracking until it was removed. I was sent home with one pack of gauze and instructions. My prescription was 800 ibroupren. Which didn't do anything and I had several people call to ask for something stronger. I suffered from the 11 until the 18 when I finally was called back in after I wrote a complaint. On the 18th I got a stronger prescription and lots of apologize. On my way to check out I found out that dentist is no longer employed there. And you let this guy work on me with one foot already out the door.
I have never felt so insecure and toretured in my life and yes I do have rights and since I am finally getting back to normal they will be addressed.

Hello, This is Nancy Leathers, the paralegal that worked on the class action lawsuit in 2011. I just wanted to post that the lawsuit was dismissed, appealed and dismissed again. We fought long and hard to get restitution for all the injured patients, both medically and financially, but the Court System let us down. I'm so sorry for those who lost out in anyway because of Aspen Dental.

My dentures broke and I called right away to be seen and everytime I called they said they'd call me back. 3 weeks later when I'd used so much glue on my denture so I could have teeth in my mouth I finally got in to talk to someone only to be told that they couldn't repair them (150.00) because of all the glue and now I needed an new set of dentures (950.00). These dentures are only a yr old and made by aspen dental. I was told that they see these breaks all the time and I could of had another procedure to prevent the break but was never offered it at the time. Rip off?

We went to a dentist & took in a referral to aspen dental explaining what work was needed done on my husb teeth .three teeth on top to b removec, take out bridge on top & repkace with upper denture.remove two teeth on bottom &put in bridge .we left a hr later being told alllll his teeth were bad .had gum disease & bad paradontal disease.there is no way thid all happened in a week fr the referral! Had problems after .rude to us so complained & was sent to dr in boardman at another aspen. He sat down & explained why they pulled all my husbands teeth .they felt a bridge on the bottom would not last long so full denture were better.! 5, 800$ later.we should have been given the choice& had all this explained in the beginning instead of saying he had gum disease ! Lies .we have now dine a research & see lots of this being done by aspen to make money .we returned the dentures which nevrt fit right & want reimbursed fr the nine teeth they never should have pulled .some were still so good & in tact they sawed them out charging lots of money. He missed a xtra week of wrk due to pain. No meds when d second time in severe pain .lots of research & this is common fr aspen. Please helo us get this credit due on r account. It is ruining r credit .!

I needed to have a second opinion about my dental work. I went to Aspen dental in their Central Ave., Albany, NY office. I was supposed to get a free consultation for the second opinion but later not only I got charged but they contacted a collection agency to get $128.00 for not providing any services. During that session, I provided X-ray from my first dentist and the so-called Aspen dentist tried to scare me by saying that I'll have no teeth left and need thousands of dollar of dental work! That dentist was not only inappropriate but really unethical. Dental Board of NYS should investigate this people.

went in to Aspen in march of 2016, made appointment too have 2 teeth pulled and a set of top dentures made...ok so here comes the amount.. had too pay $1200.00 upfront befor anything was done, than had too Finace $2000.00 and that covered everything from the removla of the teeth the temporary set of dentures and the permanant set..so today 11/16/16 i go in to get the permanant dentures after being in there last week too make the molding..they tell me there was a problem with the insurence and that i have too pay an extra $871.00.. now my job chnaged our Insureance plan on September 1 2016 so why now today am i told of this problem.. seems fishy.. well Aspen you can keep the permanant set of dentures... and i will go back too my old dentist.. atleast he dont wait 8 month too tell me there is a problem with the insurence... and after i gave them new insurence cards that went into affect September 1 2016.. go fish for money in someone else's pocket...

Set appointment to have teeth cleaned. They gave me a free appointment to have x-rays. No cavities and overall good health and gums. Dentist said we really can't sell you a lot of care...a cleaning is all that is required. Please take a seat and the office manager will talk to you and schedule your cleaning. Office manager said my cleaning will be $1700! I got loud and she said I can give you a discount.. to $1500. I said that was outrageous and I am not going to pay that much. She kept completing the documentation and said you need to sign here. I read and said no! She said it does mean anything and we can work out a payment plan. I said it is too high, not that I don't have the money. I left while everyone was looking at me because everyone heard my comments. 2 hours later when I got home she calls me and says the dentist and I have decided to discount the cleaning to $800.00. The story only gets worse from here an I hope you get the jest of my experience. The location of the office is in Tampa, Florida on N. Dale Mabry Highway.

9/13/16
so i called aspen dental and was looking to spend my well earned money at this business. I am 20 about 2 months from 21 and i asked about partials and fillings and got my prices. Then this lady went on to say if i'm 21 i get a free 1st consultation and x-ray's and i told the lady i'm 2 months from being 21. So because i'm not 21 she had to consult her manager to come up with a price which would be $80 just for the 1st consultation. I told the lady if i sent in my x'rays in from about 2 weeks previously if i would still have to pay for this 1st consult and she said yes. I have to pay $80 because i am 2 months from 21 vs. being 21 and getting free, that right there is robbing u blind this is age discrimination considering i have $4000 to spend on my mouth right now ! over this $80 i told this lady i will bring my business elsewhere i am fed up! I don't understand how they get away with this bull crap. And why is it an $80 fee under 21 so they can take your parents money ?

Called to schedule emergency apt. I was promised since I was so ill and in such pain as well as vomiting I would be given antibiotics as well as help with the pain until we could figure out what needed to be done. ( which was likely a wisdom tooth extraction. I got to apt. In dire need of help, sick, in excruciating pain, and sleep deprived.. I got a panoramic view of X- rays that I cried through. The Tec said she could see why I was in pain. The seeing the Dr he said I went from having beautiful teeth to needing likely all my molars removed and multiple root canals. I explained I had severe bike reflux disease. I was told he never heard of? Ok? Then asked how many teeth did I wanna keep. A hysterical, sick and sleep deprived patient as myself wanted to obviously as many as I could as I'd again always has beautiful teeth. He then said root canals and extraction on several teeth and bridges built.. I explained I was very overwhelmed as I sobbed in horror of the news. Then I said ok do I need antibiotics ? And what should I do with this emense pain until I can figure out what to do? He says no. I can take an aspirin. ? AN ASPERIN? Seriously.. You insusted I come in knowing my situation and that you didn't even take my secondary insurance. All he would talk about is how I could get care credit and or payment plans and it would be thousands for wha u need done? And further pushed the ways to make financial gain! I was lead in under false pretense. And left worse off. And denied my X- rays to boot!

Was told there would not be a charge zero before service and after having my wife's teeth cleaned that the insurance paid 100% united health care. however my wife agreed to taking a fluoride mouth wash for $39.00 which we paid now we get a bill for $43.00 months later.

my name is n duan knapp. I had called a two months ago. Your office stated that i could only complain on last treating doctor. Today i find and advise that my situation should go through your panel. Dr.M dickerson with aspen dental. I have tried obtaining my medical records with a certified signature mail. No prevail. I have written letters to request records and guarantee refund on my dentures. No prevail. I have tried to civilly work this out. Why must a consumer or patient have to go through this ordeal. My dentures(second set) lower are cut to short. Bite is off. Biting sides of cheek. Not able to eat, lower dentures flip flop. My gums have blisters. To insert dentures are painful. Actually misery, i leave out more than i wear. Not one dentist will see me without medical records to proceed work on these dentures. Unless i start out brand new with purchasing a new set of dentures. I hurt painfully as each day goes bye. This has turn out to be a total mess! please help me. I just want my records and refund back. I was seen only two weeks out on the permanent pair of dentures. The first set, i had to go visit the dentist numerous times, just to get lining correct. Please help! just trying to fix the problems.

This is insane to allow any medical practice to discharge a patient without follow up care and why was i discharged. They state an altercation?! never any doctor have i had altercation's. They would not even send me a letter why. Dr raffoul screamed at me on the phone and hung up. Told me to never come back to his office and i would not receive a return. Insane. No doctor with this abrupt attitude should be practicing. Putting all patients in harms way! no patient should be treated this way or remotely under the care of a doctor or practice, that just removed all your teeth! this was a huge ordeal. I just fought cancer for 9 years. Never was i treated this ill. Even the chemotherapy and radiation was wicked. Never was i treated this way!
again i have been patient and self taking care of the pain in my mouth. This will not go away. Until i am able to seek again a new dentist to take care of me. I am sorry, i do not have a million dollars to resolve this monetary issue. Ethically, aspen dental did not uphold the guarantee or my care! my gums hurt. I just want to be normal as can be again. Eat and not have sore blister gums everyday and bleeding cheeks from the off bite of these dentures. When i speak or try to eat. My cheeks begin to bleed. My gums are scaring me. That there is infection and will go into my jawbones? then what happens? i lose all continuity to my jawbones? please help me. I am in despair. Can not believe this even happened. My family, employer and friends all stated i should seek out legal help when this started. I am trying to resolve this civilly so i can obtain relief and get back with my life. Omg! no one told me this was going to happen. But it did. I care. Do you?
thank you!
please help me!

n duan knapp
[protected]
[protected] x4004 work please call me
[protected]@aol.Com

Well this office manager John is a liar and a hateful man especially to a woman but i stood in his face and told him he is a liar not whst he promised my husband and my son and they still are h aving problems tried to go to a different aspen thinking the payment arrangements goes to all of them dont to be told they cant touch another dentists patient, so my husband had to go back to Cleveland Tn. office because they were paid 4000.For unsatisfactory work and was told 100%guarantee or money back but that aint true my husband and son are very discouraged and cant affor derived to go anywhere else as they have to make these payments or it will hurt their credit..They would like to eat with their teeth and talk right but its awful the way their done and no refund so they can go to a real dentist..These people needs to be shut down atleast Aspen in Cleveland Tennessee..Patsy L Calhoun

I went to have fillings done on Friday may 13th 2016 at the aspen dental office of Morristown! I was told these were the last ones to be done! After numbing I waited for at least 15 minutes or longer before they came back to start. This is all on my top front teeth! The dentist put wedges in between my teeth and done the work! I couldn't feel anything anything and assumed everything was great! But when I got to my job I had a lot of sensitivity and looked and seen that 2 of the teeth he worked on had chipped looked exactly like the little wedges he put between my teeth! I called immediately and got an appointment for May 16th but I got called into to work and they didn't call me to remind me like they normally do so I called explained it to them then I was put on hold where a woman named Kate talked to me! I explained to her what had happened and pretty much she said I was wrong and that he would have told me if he had chipped my teeth! Before my appointment I could floss all my teeth and had no pain but now I can't floss or do anything! Said I couldn't be seen until 3 weeks later while I have chipped teeth and in pain! Very mad and want my teeth fixed! I scheduled to see another dentist in my home town and go may 19, 2016! I hope that we can work something out cause I have literally paid aspen so much money and all u want is my teeth fixed

I called the office in Tarentum, PA to have a copy of my X-rays printed. When I arrived at the office not only were my X-rays not printed, they refused to print them because they said it would take too much time, even though there was enough time to print the copies before closing. I told them I had an appointment after they had referred me to see a specialist. They told me I had to come back on Monday morning even though I repeatedly told them my appointment was for that day. The woman at the front counter was nasty and not helpful at all, and I am very unhappy with their services.

I went to Aspen Dental to get a new partial and was told I needed to get all my teeth pulled and get upper and lower dentures. I followed the advise of the dentist and allowed the dentist to remove my teeth and got a temporary denture. I had to make multiple trips back to the dentist and was never satisfied with my temporary dentures. I never saw the dentist again after she pulled all my teeth. The assistants who I did see were not competent and could not resolve my complaints. The dentures I received never fit and they are not straight. I do not believe that all my teeth should have been pulled. I never had a problem with the partials I previously had. I believe the dentist wanted to make the maximum amount of money she could from me. I think she was more interested in making the most money she could and was not worried about my best interest.

I scheduled an appointment with Aspen dental in lady lake six months ago for my six month. I have received a few cleanings their but it has been difficult to get 2 in per year.I feel it is important for healthy teeth to keep them on 2 per year cleanings. I received an email to confirm my april 28, 2pm appointment, then I received a phone call to confirm my april 28, 2pm appt on april 26 i was left a phone message that they would need to reschedule as 2pm was the office lunch hour
I returned the call and they informed me that they earliest they could get me in for a cleaning was Dec 5. at 2pm ( do you believe that) What I said, this is too far off to keep with good dental hygiene. So sorry they said that is the best they could do, )even though it was their error. we can add you to our wait list theysaid, i ask how long is the list she said well over 2 full pages YIKES. I suggested maybe they have a list just for patients that have been rescheduled due to ASPEN'S error or fault, her response, we can't due that mam that wouldn't be fair! Seriouslu, this is a very unorganized dental office, I'll find someone who wants payment for an easy 30-45 minute routine cleaning

I will never do business with Aspen Dental. "Jason" the office guy is the most incompetent person I have ever dealt with. The dentist Dr. Park did nothing to make me feel confident in this establishment. I was given a dental plan that was $4, 000. I was told by "Jason" that my insurance wouldn't authorize the extractions for 6 months, and that I would have to break the work up into 2 visits 6 months apart. The first visit didn't include the filling I needed (which is the reason I called them in the first place). He said they would do it on the second visit. Because the dentist would want to do the extractions and fillings together. So now "Jason" knows more about what I need than the dentist? And now I'm supposed to wait 6 months to have a cavity fixed? On top of that I was given an invoice for the first of 2 visits of $1297 for extensive cleaning with my insurance covering $225. The patient responsibility was $1072. I asked "Jason" what percent my insurance covered and he replied 70%. I looked at him and said $225 is not 70% of $1297. He said he would have to call "IT" and see if there was an error. What does "IT" have to do with dental work? Right then I knew that this place was a bunch of scam artists trying to milk unsuspecting people from money they didn't need to spend. I cancelled my appointment and contacted Northeast Delta Dental (my insurance provider) and they verified that they would have paid 70% of the $1297.00 for the advanced cleaning. They recommended I contact the NH insurance commission to file a complaint, which I will do. I am sure they will be interested to see the invoice I was provided. I am also going to contact the ADA. I will also make sure everyone I know never sets foot in that awful excuse for a dental practice!

Bad business alert! Do not go to aspen dental in cookeville. What a racket. I only made a late appt there because i started a new job and my regular dentist closes at 4. I have had issues with one tooth for months. My regular dentist had just put a temp crown on it and told me that if i had any more issues, it would just have to come out. So, i called aspen and told them my long history. The lady was really nice and verified my 5pm appt in about a week. Great! I wouldn't have to miss work! I specifically told her i needed an extraction and that i had insurance and could pay the difference. I wanted an appt sooner if they could get me in. She put me on hold a few times saying she was talking to the office manager about putting me on a wait list to get in sooner because i was in pain. She said i would be called if they could get me in. So, today i go in. They give me literally about 15 x-rays. I questioned that saying i really didn't need all that. Company policy! They say. All new xrays for new patients. O.K... Then i was taken back to the chair and a dentist looked at the xrays. I told her the temp crown had already popped off and that i could take it off. She said yes and looked at the tooth for about 3 seconds. She then told me to put the crown back on. Huh? I asked why because they were going to pull it. She said no they weren't. I said i made this appt for that reason and she left in a hurry. The office mgr came in and held out her hand. "let's go up front and discuss costs and scheduling." i asked why. I am at my appt to get my tooth fixed. Oh no...This was just a new patient appt. We argued. I said if i had to come back for another appt i may as well go to my regular dentist. She said she could pull the phone conversation when i made the appt. I called her bluff and asked her to pull it up right then and let's all listen to it because i was very specific about why i was coming. She said that was a call center and they don't have anything to do with it. I said they? It's you. Your company. She said they couldn't just schedule to pull a tooth because the person might have health issues or the root might be up in the sinuses. I asked isn't that why i filled out the health history and they took 14 x-rays? She said they weren't extracting it and that they already had someone in for an extraction. It was too late in the day. I told them they had better not send a bill for those uneeded xrays to my insurance. I left and said i would never go back. Here i am, tooth still in, in pain. Arg!
I should have heeded the horrible reviews but didn't see them until today. Unless you want to be out lots of money for multiple appts to take care of one issue and mutiple xrays for which they can charge your insurance, and you want to be lied to and strong-armed, then avoid aspen dental at all costs.