Q & M Dental Group
Reviews and Complaints

I did not go to dentist for quite some time and having some pain, I have enquired at Q&M Simei and asking nicely, the lady at the desk with long hair talks very bossy and impolite. I will not come back there again. I went to other clinic, they talk more friendly. I do not understand why the Q&M lady assistant have bad manner like that. She should go for proper conduct training instead.

I went to see Dr Seah Yi due to an infection on my tooth due to decay. Dr Seah Yi is very patient as he explained to me that I needed to have a root canal treatment. I went back to the clinic since it was close to lunch hours. When I returned a second time, the staff did not explained to me the charges nor did she get my consent for the procedure. At the end of my procedure, the staff got me to sign the consent form & told me the amount of money which I need to pay. This really came as a shock to me as I never expect to need to be paying such a lucrative amount of money. If the staff had shown me the consent form prior to the procedure, I might not have proceeded with it.

Hi last sat 3rd Feb I went to Tampines 1 outlet to get my toothache fix but apparently is not fix I do still have toothache . I went there at 11.30am , my dentist is Dr Sathyendran sivarajah , he asked me where is the pain I told him then he ask me to do x-ray then after x-ray he proceed to clean and told me there is a wisdom tooth hindering my last tooth on the left and asked me to take out but the way he say like he have that confidence to take out and saying other dentist don't have confidence. After that he help me to clean my tooth but I think is only less then 5 mins , I don't think he really clean my tooth properly as my tooth is still pain . Seem like he Never really clean the top back of the tooth . I felt that the charges is like over charge .

I was refer to Dr xander chua for invisalign treatment for my projecting tooth. I had X-Ray and was assured that i was able to go through the invisalign treatment. During set 11 i had an appointment to do IPR/shaving of the bottom teeth for some gap. After 1 week im still having teeth pain on my most important left teeth when i bite. I can't even bite onto a chicken. It seems like he made a mistake and over shave my teeth. Please give me a solution. I do not know what i should do now. Im clueless...

Date: 2-Aug-2023, 4:00PM

I went to the clinic located at the Poiz Centre for my filling treatment.

The way the doctor treated is not completely satisfying, he was very rude and showing his attitude, dont want to answer my questions.

As a dentist he should explain why and how the problem arose and how to prevent it. No such talks were done and the way he responded to my questions is like to avoid answering my questions. It was like he is in a hurry to go somewhere.

I was very nervous but the way he treated me makes like run away from that clinic.

After the procedure, a doctor should give some medication or painkillers, but he dint give anything and after 2hours I was suffered a lot with the pain.

General request to "Q&M", please give training to your doctors on how to be polite and responsive to the patients.

If got option Q&M should see the CCTV footage of how nicely he welcomed me (I will rude if I tell you how he did).

I was very much disappointed with the attitude and never expected such a worst service from Q&M.

I am writing to express my utmost disappointment and frustration regarding the mistreatment and medical scam I experienced at the dental clinic, Q&M Dental Surgery Clementi Central. As a patient seeking dental care, I had high expectations of professionalism and quality service, which unfortunately were not met during my recent visit to the clinic.

On July 12(today), I visited Q&M Dental Surgery Clementi to have my fixed retainer glued back, as four of my teeth had come loose. Prior to my appointment, I made a booking over the phone and explicitly inquired about the cost of gluing all four teeth back. The front desk staff member confirmed with the doctor, and I was informed that the price would be $230. With this understanding, I proceeded with the appointment at 12:20 pm.

Dr. Cassandra Lim performed the procedure, which lasted a mere five minutes. Immediately after the treatment, I noticed that she had not properly glued the retainer around my gum section instead of its original position on my teeth. This incorrect placement made the retainer unstable and caused it to come off within 30 minutes of chewing my first meal after the treatment.

Understandably concerned and dissatisfied, I returned to the clinic seeking a resolution. The doctor promised to refer me to another orthodontist, Dr. Harris Wong, at the same location to address the issue, ensuring that no additional charges would be imposed. However, my experience with Dr. Harris was equally disappointing. After waiting for three hours, Dr. Harris informed me that he would require additional payment to fix the retainer, citing a price of $100 per tooth. I protested, stating that the misalignment was not my fault and that I should not be subjected to further charges. It was later revealed that Dr. Cassandra had provided a misleading note, falsely claiming responsibility for only two teeth, despite having performed the procedure on all four front teeth. This discrepancy clearly indicates a lack of integrity.

When I confronted the clinic about this deception, the front desk staff attempted to justify their actions by stating that their pricing is based on the "material applied" rather than the "number of teeth." They then discussed and offered a refund for only half of the amount paid, instead of the full refund, arguing that they could only take responsibility for two teeth and needed to compensate the specialist for the consultation. This offer is unacceptable and can only be seen as an attempt to manipulate the situation, as the clinic initially promised to fix the retainer at no additional cost.

Furthermore, I would like to highlight that as a result of the mistreatment I experienced at the clinic, I had to forfeit my original fixed retainer, which is valued at $400. This loss could have been avoided had proper care and attention been provided during the initial procedure. When I argued for a resolution at the clinic front desk, the personnel was being speechless and refused to answer any of my challenges based on facts, chatting in whispers to each other. This is definitely not their first time conducting such a scam activity.

As a patient who received zero effective treatment and a set of broken retainer, I was only offered the option to get $100 back or go home. This kind of manner was extremely RUDE and humiliating.

I trust that you will address this matter promptly and ensure that appropriate measures are taken to rectify the situation. Please consider this complaint with the utmost seriousness, as it reflects a significant breach of trust and professionalism. I look forward to your prompt response and resolution to this matter.

Photos of the mistreatment have also been attached for your reference.

The dentist Ng Cheng Huat was so rude and very impatient. After X-ray. He told me that I need to remove 2 teeth. And I told him just remove the pain one. He was like not happy and started throwing his tantrums. He is just like a fishmonger working in the market not professional at all. He never explains why need to remove the wisdom teeth since it is not painful. I already told him that I scare of pain if remove 2 teeth. Or else, It is just because you need to hit the target? This is my first time visiting Q&M and also my last visit. Yes, if you don't like your job. Please retire early.

Q&M management - His attitude seriously got problem.

I wrote in to Q&M on a treatment I did on 17 August 2022.

I made an appointment due to a chipped tooth. Dr Au, the dentist from Tampines Hub attended to me, assisted to fill up the cavity. No x-ray was needed, nor any other treatment. It was a standard filling, which was patched in no more than 15min. As I was the last patient of the day, I went in to the treatment room pretty immediate after registration.

Everything looks good. At the payment, i was totally surprised that for A tooth filling with no x-ray, the fee was a huge nett $243.95.

It took me quite a while to ponder over the charges. I have since compared the charges with others, its a huge different. And truly, $243.95 for a tooth filling is an alarm figure.

And I wrote in to Q&M to understand why the rocket high amount then.

On 27 April 2023,

Ms Serene Soh of Q&M replied to my feedback and informed that the fees for filling treatment is $80 - $200, and patient will be informed at the registration counter before entering treatment room. After her discussion with Dr Au Yong, they are willing to offer me a refund of $51.35, and that it will take ~4 weeks to be refunded.

I replied that I was not informed of the charges at all but nevertheless, I accepted the refund and thanked Ms Serene Soh to proceed with it.

On 28 April 2023.

Miss Serene Soh replied back that Q&M will proceed with the refund with conditions now. She stated that I have to agree not to pursue further and publicize the incident and that they will prepare a discharge documentation for my signatory before they proceed with the refund.

I was surprise to hear that the refund was not proceeded yet, but now with condition. I replied to Miss Serene Soh to proceed and I feedback that Q&M should really put into practical to advise the patient with the estimated fees before the treatment, so that patient can have prepared options, to proceed or otherwise with the treatment.

4 weeks to refund is already too long and yet Miss Serene Soh is still holding on to it and added condition after their offer.

Things get worse after my sincere feedback. Miss Serene Soh wrote back for the 3rd time with more added conditions. I was told to get a witness to sign on the document and with clauses that I have to agree before she will proceed with the refund. Clauses that we can’t speak about the incident etc.

I ponder for a long while again. In my opinion, Miss Serene Soh is not a good and proper representation for Q&M. In my opinion again, She uses her authority to make patient feel lousy. One condition after another. Because of a $51 refund, I have to go through the long and short with her “conditions after conditions”. I strongly dare not believe that Q&M operates in this manner.

Miss Serene Soh’s reply after reply is increasingly insulting to patient. I want a respectful and amicably environment, for both parties. I am a fair person and would in return like to be treated fairly too, and not to be taken advantage by some misrepresentive from Q&M. Thank you

My daughter Christina Quek has been seeing QM orchard for the past 3-4years as she needs alot of help from the Dental Doctors.

She had braces now. We had an appointment with Dr LIm which was made 3 months ago. Last week the clinic told me that it is not available and there were no other options given to us.

So we are LEFT HANGING in the air with no doctors available to see my daughter this Saturday May 6 as the doctor has changed and moved my daugther appointment without our permission or consulation.

I find this type of behaviors is totally unacceptable from such a big company

Thank you

I went to Q&M Bedok Mall for tooth filling on 16th April at 3pm as the previous filling drop. The dentist was trying to upsell my to do root canal. I said let’s try filling first unless it doesn’t work. Then the dentist was drilling my tooth here and there before my filling. Now my tooth hurt even more than before and it is shaky now. I foresee I need to do extraction and tooth implant. I trust Q&M because I used to go to the AMK outlet when Dr Gan is around. But somehow I heard the commission for the dentist changed and now all they want is to upsell u major surgery so they each of them can earn more. This is defiantly not the way to do business. When our tooth hurts, it’s affect our work, our daily life and our sleep greatly. We trust the profession dentists to cure our pain, not to make it more worse and spend more money, It’s going to be the last time I’m ever stepping into Q&M.

Hi,

I had my filling done at Q&M Sengkang branch last Friday, and my gum has been hurting even after a few days of using the liquid provided. I initially thought it would go away on its own, but the pain has been getting worse and is now affecting the filled tooth.

I would like this issue to be resolved, but I am hesitant to go back to the same branch as I believe the dentist and the assistant lack the necessary experience. This was apparent during my filling procedure, as the assistant seemed unsure of what to do and the dentist did not offer me any breaks in between, which made it difficult for me to keep my mouth open for extended periods.

I expect my gum to be fixed without any additional charges, as this pain has disrupted my daily activities for a few days.

Thank you.

I visited q& M compassvale on 30 March for tooth sensitive. It was suspected gum recession on a few teeths and the dentist applied flourine on my sentsitvie tooth. However,My tooth sensitive wasn't solved and had to go back the next day again and had to do filling. However the issue still havent solved despite the 2nd visit.

In the end, I had to go back to my regular dentist to solve my issue. The regular dentist said the the tooth was decay and solved the problem.

I was upset as the q & M dentist asked my to do the x Ray which costed almost $100 so that can spot future decay. But she can't even noticed that they are existing decay on my tooth and only diagonsed that the tooth sensitive was due to gun recession, not decay. I had to go back twice and spend almost $400 without getting the problem solved.

My regular dentist can spot the decay within minutes and I don't even need to do an xray to solve my problem.

Dr Kuan Chee Keong at Blk 153 Serangoon North Ave 1 - Unprofessional Attitude

Visited your Dr on Tuesday, 28-03-2023 and was given a full load of medicine, and was to come back on Apr 03, 2023 @10.30am to extract 1 of my right bottom inner last tooth.

Today, 03-04-2023 went to the clinic and was attended by your Dr, and as a patient, i asked a question,

Quote: " Think there is not much pain already, do you think you can check and see if it can don't extract and recommend other treatment."

The immediate reply i got was, your choice, you decide yourself, i can only recommend you see Gum specialist.

The attitude was bad, and he did not even take a look at my tooth and wanted to send me out of the room and wait for the referral letter.

I repeat myself again to him, asking him to check my condition and give his professional advice, for me to make a decision, which he showed me an annoying attitude and unwilling lower the dental chair.

As a patient, on second thought, i feel very un-comfortable with his attitude and decide to get up and decline his service and told him that he don't have to do it if he is unwilling. He just grin at me and show me the door.

This is the type of attitude Q&M dentist has? Well done Q&M

Thank you and we will never walk into your clinic anymore.

At the first dentist appointment, the doctor explained that pulling out wisdom tooth would cost SGD400++, which of SGD180 could be covered by my company's AIA insurance, and the rest would be paid by MEDISAVE. At that time, it was the expense statement given by the doctor after the x-ray had been taken, and there was a nurse at the time. Because the price was in line with expectations, thus decided to complete wisdom teeth extraction at KOVAN DENTAL.

Unexpectedly, after the second appointment for the extraction of wisdom tooth, the doctor declared that the fee would be SGD 1000++, which was two to three times expensive than agreed. I was shocked and saddened by this result, and felt that the doctor had failed my trust Doctors. It make me feel like they try to hiding prices during treatment. If she declares that my wisdom teeth need to cost more than 1000SGD, based on cost considerations, I will go to another clinics for wisdom teeth extraction instead. In addition, the cost is really beyond what I can afford. I hope the relevant authorities can help., thank you 😭

I am in the midst of my Invisalign lite treatment. Poor customer experience.

From the outset, the receptionist mixed up customers. She called and informed me that the dentist said I needed to come to the clinic for some treatment which I didn’t need. I knew I didn’t need that so I asked them to check again. They eventually apologised for mixing customer files…

The dentist at the admiralty branch was impatient to the many questions I had. She speaks without eye contact but I thought that was her people manners. I wanted to give her a benefit of doubt. But as time progresses and with more encounters with the dentist, I feel it is more nonchalance than poor EQ.

During my Invisalign mould making process, could tell that the dentist was impatient. Felt like she didn’t do a good job with the ceramic attachments since 2 came off during the first attempt. I informed her, and she said “oh it’s okay” (if it’s okay, then why would Invisalign design for it?). I asked her to redo those 2. She did, but she quickly added that if it drops again, they won’t do it again. When I stepped out of the clinic, 1 of it came off again.

I’m now at my half way treatment point. Supposed to go in for a check today. The appointment was set at 10am. But on the actual day, I recieved a text at 9.51am to ask me to come in at 10.45 am because the dentist was running late. Very unprofessional. Really feels like I have been shortchanged in my Invisalign treatment.

It is now 10.20am. The receptionist just called to say the dentist asked my mom to come down to the clinic? The continuous mixing up of patients is infuriating.. the matter is poorly resolved.

Please look into it. I know the receptionist are new and they are trying their best. But simple punctuality from the dentist and keeping patient files properly by the clinic shouldn’t be too much to ask for.

My appointment time was at 7pm on 8th Dec 2022 at imm branch. I had came down 2 weeks ago for cleaning and was told to do filling. When i reached, there was a patient inside and was told to wait till 7.30pm. I assume the patient just went in before i reached as after 7.45pm, i was still not called in. Around 7.50pm, i asked again and was told another 10mins. After 10 mins and still no sign of calling, i left. Really wasted my time.

My wife made an appointment for her dental service with Compassvale Crescent branch. The appointment was supposed to be at 4.30pm. But because the person before her was late, she only managed to go for her service at 5.10pm. What's the point of appointment when you have to wait 40mins? This is not a polyclinic! This is a private dental clinic! Because she was late, it resulted in her sending my daughter late for her ballet lesson! Can I claim Q & M for this?

I went for usual follow up for braces at JEM Q&M outlet. And Dr Lim Khai Eng was so rough and inpatient, just like everytime I met him. But today was worse. He didn’t say what he wanted to convey properly. He wanted me to bite down but he didn’t say properly so I didn’t understand. Then he raised his voice at me. He said, “bite down! Bite down! Bite down!”, raising his voice. While adjusting the wire, he pushed the wire so deeply that it poked the back of mouth. He didn’t even realise and I even frowned at him and moved my head back to show I was uncomfortable. He asked his assistant to hold some suctioning tube and she pushed it down into my gums so hard it hurt. I even tried to push and move my head around so it wouldn’t hurt. But the assistant just kept pushing, so I pushed my tongue so the suction didn’t hurt my gums.

I’m not just sad, but very disappointed. He has always been like this. But this time, he showed his true colours: impatient, rude and forceful. After that, I cried after I went out of the room because I couldn’t hold my frustration and anger any longer.