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Subject: Complaint Regarding Dentist's Attitude
Dear Q&M management
Clinic Q&M Dental Surgery (Sembawang MRT)
I am writing to formally express my dissatisfaction with the service and attitude I experienced during my recent visit to your clinic on 27 November 2024@time around 12.30pm.
I consulted with the dentist Dr. Ng Cheng Huat regarding a sore tooth. After the examination, the dentist recommended two options: either extracting the tooth or performing a root canal. As part of the discussion, the dentist insisted I consult my wife regarding the decision. My wife later communicated her preference for extraction.
However, the dentist made inappropriate comments, stating, “Speedy reply, but it’s not her tooth,” and later remarked, “Bring her in since she has so many questions.” I found these comments to be unnecessary and unprofessional, displaying a lack of empathy and respect towards my wife and me as patients.
While I value the technical expertise of your clinic, I believe that patient care also involves maintaining a positive and respectful attitude during consultations. This experience has left me feeling uncomfortable and disrespected.
I kindly request a review of this matter and that steps be taken to ensure such behavior is addressed appropriately. I would appreciate a prompt response regarding this issue.
Thank you for your attention.
Yours sincerely,
Lee Yau Wai
[protected]
Desired outcome: Update me
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I note that such an account raises some issues regarding professionalism in the course of the consultation. I would assume that this is something which Q and M management would have to address both the conduct and communication practices of their employees. One would expect professionalism in the clinic in terms of skills and in the engagement of the patients and seeking of all the details of the incident is consistent with this expectation. They have to respond in a reasonable time and to your satisfaction I hope so.