Aspen Dental
Reviews and Complaints

I will never do business with Aspen Dental. "Jason" the office guy is the most incompetent person I have ever dealt with. The dentist Dr. Park did nothing to make me feel confident in this establishment. I was given a dental plan that was $4, 000. I was told by "Jason" that my insurance wouldn't authorize the extractions for 6 months, and that I would have to break the work up into 2 visits 6 months apart. The first visit didn't include the filling I needed (which is the reason I called them in the first place). He said they would do it on the second visit. Because the dentist would want to do the extractions and fillings together. So now "Jason" knows more about what I need than the dentist? And now I'm supposed to wait 6 months to have a cavity fixed? On top of that I was given an invoice for the first of 2 visits of $1297 for extensive cleaning with my insurance covering $225. The patient responsibility was $1072. I asked "Jason" what percent my insurance covered and he replied 70%. I looked at him and said $225 is not 70% of $1297. He said he would have to call "IT" and see if there was an error. What does "IT" have to do with dental work? Right then I knew that this place was a bunch of scam artists trying to milk unsuspecting people from money they didn't need to spend. I cancelled my appointment and contacted Northeast Delta Dental (my insurance provider) and they verified that they would have paid 70% of the $1297.00 for the advanced cleaning. They recommended I contact the NH insurance commission to file a complaint, which I will do. I am sure they will be interested to see the invoice I was provided. I am also going to contact the ADA. I will also make sure everyone I know never sets foot in that awful excuse for a dental practice!

Bad business alert! Do not go to aspen dental in cookeville. What a racket. I only made a late appt there because i started a new job and my regular dentist closes at 4. I have had issues with one tooth for months. My regular dentist had just put a temp crown on it and told me that if i had any more issues, it would just have to come out. So, i called aspen and told them my long history. The lady was really nice and verified my 5pm appt in about a week. Great! I wouldn't have to miss work! I specifically told her i needed an extraction and that i had insurance and could pay the difference. I wanted an appt sooner if they could get me in. She put me on hold a few times saying she was talking to the office manager about putting me on a wait list to get in sooner because i was in pain. She said i would be called if they could get me in. So, today i go in. They give me literally about 15 x-rays. I questioned that saying i really didn't need all that. Company policy! They say. All new xrays for new patients. O.K... Then i was taken back to the chair and a dentist looked at the xrays. I told her the temp crown had already popped off and that i could take it off. She said yes and looked at the tooth for about 3 seconds. She then told me to put the crown back on. Huh? I asked why because they were going to pull it. She said no they weren't. I said i made this appt for that reason and she left in a hurry. The office mgr came in and held out her hand. "let's go up front and discuss costs and scheduling." i asked why. I am at my appt to get my tooth fixed. Oh no...This was just a new patient appt. We argued. I said if i had to come back for another appt i may as well go to my regular dentist. She said she could pull the phone conversation when i made the appt. I called her bluff and asked her to pull it up right then and let's all listen to it because i was very specific about why i was coming. She said that was a call center and they don't have anything to do with it. I said they? It's you. Your company. She said they couldn't just schedule to pull a tooth because the person might have health issues or the root might be up in the sinuses. I asked isn't that why i filled out the health history and they took 14 x-rays? She said they weren't extracting it and that they already had someone in for an extraction. It was too late in the day. I told them they had better not send a bill for those uneeded xrays to my insurance. I left and said i would never go back. Here i am, tooth still in, in pain. Arg!
I should have heeded the horrible reviews but didn't see them until today. Unless you want to be out lots of money for multiple appts to take care of one issue and mutiple xrays for which they can charge your insurance, and you want to be lied to and strong-armed, then avoid aspen dental at all costs.

Aspen dental is the major Solstice Dental Plan carrier. Solstice provides a fee schedule with everything spelled out in costs. It all seems fair and straight ahead. The problem is that Aspen Dental says that you need all the most expensive procedures and refers you to out of network providers at higher costs. For example, I had an abscessed bicuspid and needed a root canal--Solstice says $390 for root canal. I was instead referred out and they wanted $998 for a root canal with Solstice. They then said I needed a deep cleaning instead of a regular cleaning. Cost is free with regular and $400 after Solstice. My gums are not bleeding and I floss every day. Solstice Dental Plans when using Aspen Dental are useless as they work together to crank as much money as they possibly can from the patient. I ended up having to have the tooth pulled---Solstice says it will cost $70, it cost me $120 after I talked them down from $140. These two companies are in collusion to take your money. Be smart and invest it elsewhere.

New Patient 1/10/2013. Extractions with (iF/iP
Impressions 01/10/2013. Impressions for surgery
Surgery by Dr. Mirande 1/23/2013 extract and deliver.
(4) Additional visits Thru 01/23/2013 to- 07/25/2013 Adjustments
#3- Root tip ext 08/01/2013 Patient
8/23/2013 Wax try for Perm
Delivered upper Dentite [protected] Patient Left Satisfied.

Patient Returns 12-04-2015 Adjustment
(6) Additional. Visits Thru-12-16-2015 To-01-13-2016. Adjustments
The reason for the 2 year time spand is because I was hoping that none of the original staff wad still there.

While Dr Mirande was extracting one of my teeth he became extremely frustrated and became very aggressive and I told him that he was hurting me (my neck). If. I remember correctly he left the room I'm thinking to probably regroup.
Here is my contact number if you need anymore information please feel free to contact me.
[protected]
The information that I have given you is from the patient information sheet given to me by Aspen Dental.

I'd luckily been warned by a friend about going to Aspen, and after my new patient exam the warning turned out absolutely correct. The good - the staff were friendly, competent and quick at their jobs. If it weren't for the bad side I'd be happy to be a regular patient there. The bad - Aspen is a sales mill. They're car dealership sneaky. My friend warned me that they would try to slip in charges. Here's how it goes. The friendly dentist and assistants give you a free exam and tell you that when you come back for a cleaning, you'll "take home an electric toothbrush, special toothpaste and rinse". They avoid saying that it costs extra. They put a screen in front of your chair so you can see your x-rays, but also so you can see any alarming things about your teeth being typed in to help upsell the products. Then you wait, half an hour in my case, for the office manager to schedule your appointment and sign your bill. This is where it gets car dealership. (Watch the small similarities - a professionally dressed person takes you to an isolated office full of "relax-triggers", thank you cards from satisfied customers, photos of the salesperson's family that face only towards the customer, not the salesperson. This office had the thank you cards.) First, I was shown only the total of the charges and was asked to sign and if I wanted to put anything down. I asked how much the toothbrush was that the assistant had mentioned. She said $150. I was expecting this from my friend's warning and asked to have it removed. She agreed easily, then tore the overview bill in half with a barely concealed look of irritation. It's an unsubtle tactic designed to put the patient off of asking to have the bill changed again. I asked for an itemized bill, and watched her carefully tell me I had to sign first before she could print it, which is preposterous. Trying to lock you in before you can see the charges, right? Her computer screen is kept turned away just enough so you can't see what's being done. I hadn't given my credit card and already said I wouldn't pay until the actual cleaning, so I figured sure, why not. I signed, looked over the bill, and spotted the $30 stannous rinse (mouthwash) and $29 neutral sodium gel (toothpaste). Also, they'd showed me the same pamphlet twice about oral cancer screenings but never asked if I wanted it - sure enough, $70 oral cancer screening on the bill. I also noted that the toothbrush and rinse come entirely out of Patient Responsibility, not insurance. At this point I knew I'd never be coming back so I said nothing and left. In short, insist on seeing your bill before you sign or give any payment, because they will try hard to sneak about $279 of unnecessary extras into your upfront payment. Or go to another dentist.

My insurance advised me to get a dental checkup of which for a $15.00 copay, I was to receive cleaning, x-rays, and a check-up. So I made an appointment with Aspen Dental, who I was told(by Aspen Dental)that they accepted my insurance. When I made the appointment and when I checked in at their office, I stated that I wanted the cleaning, x-rays & check-up offered by my insurance. I was taken to a room and a lady took x-rays. Then taken to another room where after a period of time a man (suppose to be the dentist) came in and said I would need to have my teeth out & dentures! A lady said I was done and when I asked about the cleaning, she said they were not doing it! Then I was taken to an office where a lady informed me it would be over $8000.00 for the dentures! I left that office! I went to another dentist to see what he would say about my teeth. They cleaned my teeth, took x-rays, examined my teeth and fixed 2 small cavities. When I asked them about being advised that I needed dentures, the dentist said that was the craziest thing he ever hear of and the was no way I needed dentures. Now I just got a bill from Aspen Dental stated I owed them $330.00!

Do not go this place ! Aspen dental destroyed me physically and emotionally. And corporate doesn't even care, they need to be shut down. For 1 year now i have had an infection, was told i had bone loss as i see others have been told. I live in pain everyday, i was told 3 teeth had to be pulled that there was no other option for me, the doctor ended up pulling 6 of my teeth out, i was devastated i was treated awful in there, it was like being slowly tortured. I went back with a bad infection the doctor was so rude and didn't even bother to look at me. I received bills which i have paid cash for what was supposed to be done (Gets even better) when i went there i was told the office manager mariela was no longer there and she took files and they still wanted me to pay even for work i never wanted or agreed on doing. Since then and having fear of going to dentist now, i was in so much pain i went to 2 different dentist both told me i have no bone loss! One dentist told me aspen is in the business of selling dentures and that's why they do this, this doctor suggested i get my files and xrays .. So i did and the day i went to pick all xrays and what was left of files i noticed all new staff, the woman at the desk was trying to sell me to another doctor there (No thanks) she told me the doctor who destroyed my mouth doesn't work at that office anymore. Now i need to have surgery where they have to cut my almost 3 inches long do to bone fragments & root that was left in my mouth was also told that the infection i have can not wait and could be very dangerous. I don'thave the money for this surgery and to fix all the damage that was done. I call corporate spoke to.A woman julie who told me a woman tricia would call me back and she never did.. Since i was even received a call back i guess i'm left no choice to take legal action just to fix the mess aspen dental did to my mouth. Aspen does not care about people, all they care about is pulling your teeth out so they can sell you dentures that you don't need. I cried when other dentist told me those teeth were wrongfully pulled and i have no bone loss like i was told. I'm glad i have my xrays from aspen dental proof. They have destroyed my face and my life, i still cry everyday over this.

My very first visit ever to Aspen Dental was absolutely the most traumatic dentist appointment I have ever experienced! I had called different dentist offices to try to get in asap and after many trys finally got in with Aspen. Very first visit ever, receptionist was nice, exray lady was nice, financial lady was nice but the oral surgan and his nurse that was with him to assist me thay day..not so much! I was already in tremendous pain and needed a tooth extraction. The dentist numbed me walked out, came back in gave antother shot, and repeated. Not 5 mins later he and the nurse came in, I told her I was very nervous and she assured me not to be. He started with my tooth and instantly tears started pouring from my eyes. He continued and I hollared and said I am not numb eenough. Well he got mad and put his tools down and said I am not giving you any more numbing medicine, we can quit and you can leave or you can lean your head back here deal with it (nice version)and let me get it out..I instantly got so upset and crying but I let him go ahead. I have had teeth pulled befor but never in my life have I ever feltthe pain I felt that day! When it was over he just walked out I was left with the nurse. She proceeds to tell me to shut up my crying that it was over and I would be fine..4 more times she uelled at me for crying, I was in pain and not numb at all. Then she yelled at me because my teeth where not touching while biting on the gauze and soon she said we are done here gave me my forms and walked off. 10 mins after I left my numbing kicked in and had no pain...the problem her is he did not give it time to kick in and I was not numb enough during the procedure! The nurse was a complete witch to me! Never ever have I ever experienced the rudeness I did that day. I will never ever go back! $247 BUCKS FOR PAIN AND [censored]ES!