Aspen Dental
reviews and complaints

I went to Aspen Dental Clinic on July 12, 2018.I waited 3 hours in waiting room.when called back it was another 3 hours until my mouth was numbed.the lady that measured my gums scratched up my gums, the chair was covered in water, was told it was cleaner but had no smell to it..I was then told i need to pay 5000 for fillings.was told i needed extraction on upper R molar and my left side where there is no molar.my anesthetic wore off because i was left in room for too long.it was almost 8pm by the time i left this office.I felt pressure on my healthy molar and when anesthetic wore off I jumped.dental asst asked me twice b4 procedure which tooth needed removing.my mouth was numb as she asked me this.I was not called in proper mouthwash or numbing agent and my jaw hurt for almost two weeks not including the damaged nerve.

February 2017 I had bottom bridge done at your Wilkes Barre Pa. office.
When they made a mold for my bridge they missed a tooth so the bridge came back with a very large tooth to help to fill the hole. One side of the bridge is up and the other side down and im biting the inside of my gum. I went to see another dentist and he said the bottom work has to be done all over again. I wnrt back to the Wilkes Barre office they had a dentist look at it she can you that it was not done right but refuse to fix it. The office Manager said in June 2018 they would reimburse me but till this date I have not. She say's she waiting on corp to make a decision since june. Now she can't or won't come to the phone. I tried to call corp no answer but I still getting billed for something that has to be re-done. Also January I received a bill for 80 dollars for what I don't know because I paid evrytime work was done other that what insurance paid. But March I received other bill for $200 another one May 2018 for $800 I look forward to my date in court

First, the reason for two-stars is that the actual dental work was good. In the course of five months I had tooth extracted and a bridge installed. Initially, before the extraction I had met with the oral surgeon and we both agreed that the tooth, at the time, did not have to be removed. I paid the $5 co-pay of my insurance and thought that was it. Not, a month later a bill from Aspen Dental for a comprehensive exam of $70 (not told to me at or after the exam).

Later when the tooth was actually removed (by their oral surgeon) it was $80 as per my insurance. I should of reflected to the first incident. A month later now $174 bill for "equipment and prep" of the tooth extraction. I contact my dental insurance and they tell me that per their contract with Aspen Dental I should not of gotten that bill in that everything is covered on the procedure that I paid the $80 co-payment on. They took that bill off.

Here is how they double bill: The code a procedure, exam, ect. under the insurance code numbers and get paid by the patient (co-pay) and by the insurance. They then ring up not the same but very similar dental code numbers that the insurance will decline. Most patients do not care or look into it and "oh well pay the bill" that they now get from Aspen. This happened three separate times and until I called my insurance and then got them involved with Aspens main billing office...then it got resolved. Unfortunately, my or other insurance firms do not follow up on these practices. Yes, the patient will not have to pay, but Aspen is on to the next-not so educated-patient and double bill him or her

And of course every new patient signs the famous form for any medical office that if the insurance does not pay then the patient is 100% responsible.

When I got my ledger from Aspen and contacted my insurance it was flagrantly obvious what Aspen was doing. Even the insurance rep. I spoke to on the phone, stopped and laughed, when she saw the billing. That obvious.

Aspen also hires very new dentist. Being at two of their offices of about 8 dentist most had 2-3 years experience tops. One had five, three had one year. Yes, everyone is new in their career, but just so the patients knows. This is how they gain experience, make some money and open their own practice.

Bottom line: Actual dental care was good. The offices are new and the diagnosis equipment (x-ray, ect) appears new and very modern. I will not go to an Aspen Dental again based on their obvious improper billing practices.

When I had my crown placed, I had told the doctor it hurt, that it was sensitive to cold
and heat and he said it was just the chemicals from the bonding. Well over a year later, it still hurts, what a waste of money. I have a balance on my account I have been trying to get refunded to me for about 6 months and still haven't gotten, their corporate even sent me a letter asking me if I wanted it refunded and I marked the box YES and I still haven't gotten it. They want their dental fee's up front, but sure do not want to give you your money back. Terrible Dental Work, Terrible Customer Service...Will never
go back...

I became a new patient in 2011 with Aspen Dental. At the beginning, things went fine, I had my initial visit and after that I was told what I would need done to me teeth. I had insurance so I wasn't sure why it would of cost that much but they approved me for a credit card to use for the charges. The first charges total over $8, 000 including my wisdom teeth removal which i never approved that. I declined that so they removed the wisdom teeth charges and gave me the new total of charges which included fillings and possible root canal. I made my next appointment to began the process. Before I made it to that appointment I found out I was pregnant. When I went to my appointment I told them I am pregnant and I can not do any X-rays. so it was agreed I would come back after I gave birth to start the process again. I left my appointment, I received a call from my sister and mother asking me about my pregnancy. I was shocked! They told me one of them told them at their appointment that they had that same day. Which is a break in HIPPA Law. So after that Situation I was upset because I was newly pregnant with my first child and I didn't want my family to find out that way. I didn't want anything to do with this company after that. So couple years ago, I began to get phone calls from a collection agency stating I owed Aspen Dental over $2400 dollars. I told them that could not be possible because I did not have any procedures done with this company, to be charged so much money. When I checked my papers they charged me for the procedure that were never done. I called the company and explained everything and that I wanted a list of my charges from my dental visit, they first told me that they will have them in the morning. I called back in the money, no one knew what I was talking about or couldn't find my records. They said how my records were at another Aspen Dental branch.Which was false! I never been to any other branches. Months later I called again because I still was getting harassed about these charges by. The collection agency and then said they have to get them from an outside storage where they kept old files and it would take a couple days to get it. When I called back once again they company had no recollection of my request. So now these charges are on my credit for procedures I never got done.

So my boyfriend went in for an appointment because he was in alot of pain with his wisdom teeth. He tells them whats going on and they want to 1st clean his teeth. He didnt want that as his teeth hurt. BUT they did anyways, recommeneding all these things to him as hes getting them cleaned having no idea what he was getting himself into financially. Charged him a cancer screen of 72$ for something they didnt even take 10 seconds on. He was pushed and told he had to have all of this stuff and that his insurance would cover alot of it. Told him he needed this mouth wash it would help with placq build up but didnt say it was a 10oz bottle that cost 30$. The way the represent everything is terrible. They also threw in a 135$ toothbrush that was never discussed. I returned the tooth brush with the [censored]y front counter girls. He was not pleased with there service as they ended up forcing him to pay 175$ FOR A CLEANING! i personally went on Monday and had a cleaning at my dentist and it cost me 20$! 20$ is more realistic after insurance dont you think? We cancelled our next scheduled appt to have our wisdom teeth removed as he WILL NEVER go back to that dentist that treatment so horribly and unprofessional. We can tell all they were after was his money. That dentist knew she could get him for 4-500 dollars. I then tried to get them to explain the 175$ bill as well as returning the 30$ bottle of mouth wash where i was told i was not allowed. That it was unprofessional of her to return something like that. It was unused, unopened but she didnt even look. we went to the Kokomo IN branch and will never go back as well as informin everyone i know NOT TO GO THERE.0

My name is Mai, I'm an Aspen dental patient. I do have a big cavity in the bottom right with a decay, the Dr (NAME: Malnik) scheduled me for a filling last Friday (after one month of his assessment of the tooth - after one month to make sure it is after the cleaning appointment). I rescheduled for today. Then I called the receptionist today, the receptionist said: " the doctor refuses to do you the filling unless you do the cleaning". I don't want to do the cleaning and they want to force me to do the cleaning.

The Dr. seems to care more about me getting brighter teeth ($ 400 out of pocket) rather than getting an abscess (the teeth has a broken filling, wide open to all bacteria), the Doctor refused to schedule me before the cleaning appointment (which was on the 15) and made me wait around 1 month (until now) to make sure I did the cleaning (paid the $400) and then he'll do the filling (of course I was wondering why I need to wait one month to do a filling- now it is clear that he wanted me to do pay the 400$ first). Now he saw I never did the cleaning so he refuses to treat me (so weird for a doctor!). My aunt is a lawyer and I'll sue him

On March 29th 2018 I went to Aspen Dental I already had a partial on the bottom and full dentures on the top. That's all I wanted was 8 teeth extracted from the bottom three were broken off and the other ones were very very loose and a full denture put in on the bottom. My top dentures were fine they're only about 5 years old and they fit very nicely I never had to wear denture cream because I didn't need it they fit well I did not purchase them at Aspen Dental. The extractions for the eight bottom teeth took all of about 10 minutes if that and the dentist never used any other tool or I didn't have to have surgery there was enough of the three broken teeth sticking up that they were easily extracted. When I first discussed pricing with the Aspen Dental Associate I told her I just wanted the cheapest that they had she said it was $399 and talked me into getting a top denture also so the color would match the new bottom denture. I was able to charge this to dental first credit. I did not receive any itemized bill. About three weeks later I get a bill in the mail from Dental first for $2, 900! I called Aspen and told them about it and ask for an itemized bill. I could not believe it they double charged me for both the top and the bottom plus they said they had to cut and charge me more for the three broken teeth which is a lie they did not. I had been having a lot of pain with my new temporary bottom denture I made an appointment and went back twice for adjustments plus there was chunks of teeth and Bone coming out which made it even more painful. I want back two other times after that they told me it was too soon to put the permanent denture in because my mouth wasn't healing from the chunks of tooth and Bone. I was told to speak with the office manager who was very rude and bullying. I am a senior citizen on a fixed income I tried to be as polite as possible so they would work with me. I got nowhere with them so I called who I thought was Dental first insurance but it was Comenity Bank we did a three way call to Aspen Dental Aspen Dental was not aware that it was a 3-way call and it was being recorded by Comenity Bank employee. They left me on hold for an hour and 45 minutes to speak with the office manager who kept putting us on hold we got nowhere Comenity Bank employee agreed I should get a full refund and said she was going to talk to her supervisor I don't want a full refund I do want a refund for the Dentures both top and bottom because they're ill-fitting and I cannot wear them and I certainly didn't want to pay almost $3, 000 when they offered me them for$399 I currently am wearing nothing on the bottom in my old ones on the top I do not mind paying for the extractions but I do mind the extra charge they said they had to cut which is a lie
That was June 12th 2018 it had been less than 90 days which they offer a full refund within 90 days which is just another lie. I received a letter from Comenity Bank saying that they do not handle the customer service part that I'd have to contact Dental first. Comenity Bank did not have any way of giving me the information to contact Dental first and there's nothing online how to contact them on the dental first Credit bill all the information is to Comenity Bank

I went kn for a quote to remove the few teeth on the top that needed to be removed and get a full set. The guys was very convincing and "concerned" said he would "help me smile again". He didn't do anything. It was a little pregnant woman who tore my mouth up! Recovering from child birth was less painful. Still have yet to receive my perm and it's been over a year. I've drove the 1 hour drive for 5 wax try ins and still aren't even close to fitting. I never could wear the bottom partials. Now I have a bill care credit for $3, 000. I've tried to explain to them that I have progressive rheumatoid arthritis that's gotten so bad I will literally be gone and won't need them. Aspen was insanely rude and not helpful at allll. I have 2 teenagers who lost their dad in a motorcycle accident now I had to tell them I've put my illness off so long im in organ failure. Aspen pretty much shrugged and said "oh well". To say I'm upset with the entire experience is the understatement of the century.

I had broken a tooth on 6/27/18 and my dentist pulled it. Some of it broke off and was still in my gums. He gave me a referral and I called your office to make a consultation appointment. It was made for 7/9/18 in your Auburn office which is a 40 minute drive. After waiting an hour I was told the surgeon was not in and I couldn't be seen. So I called and made another appointment for 8/16/18. Still in a lot of pain and on antibiotics I arrived early as told. And after an hour I was told the surgeon was in a scheduled surgery and they didn't know how long it would be. So now I'm still in a lot of pain and they can't get me in for a consultation until mid September. I don't find it at all amusing and it's very unprofessional to do this to someone. This office is in complete disarray and has serious scheduling issues. Now I'm forced to try and find an oral surgeon elsewhere. It's been two months with no progress and lots of waisted time and money on my part.

I had a mini implants lower denture procedure done at aspen dental (biggest mistake of my life) at a cost of $5000, they implanted 4 mini implants and had to wait 6 months for the implants to take before I could use the permanent denture, it was never comfortable in my mouth, after attempting a few adjustments the denture was never even in my mouth, one side was lower than the other side and it was rocking all the time. They came up with a lot of excuses why it's like that but never tried to solve the problem, and on top of that a few weeks ago while I was out of state on business for a few months, one of the implants came out in my asleep and lucky it didn't choke me. after getting back to Florida I made an appointment and faced with rudeness and unprofessional behavior because I was complaining about my situation.
Their solution was to charge me more money on my own upper teeth before making another denture for the lower jaw which I wasted $5000. This operation is a joke and it's all about how much money they can get you for, all their dentists are inexperienced and blame each other for not doing the job right, all I can say is save your money and anguish and go to a reputable dentist.

I went to aspen today thinking I may have a cavity, ( obviously before I read any reviews on the place unfortunately) I was told I have one small cavity somewhere completely different from where I thought it was and that I needed a "deep cleaning " I was told my cavity couldn't be filled until I had this cleaning done . They charged me 1100 dollars for a 45 minute cleaning with no Novocain . And proceeded to tell me that I would need to pay another 400 for my small filling to prevent a root canal! I was shocked that they could charge so much for such shoddy work! I explained that I was a single mother and couldn't afford the 3500 dollar treatment that they originally put for treatment plan. They took off some antibiotic they wanted me on and got the treatment plan down to 1384.00, and then proceed to get me some credit card called dental first . They then told me that if I didn't have the cleaning done that same day I may end up needing 1000s more worth of work done . So I let them do the deep cleaning thinking it would take a few hours at minimum and they they may only be able to do half my mouth the first day along with some novacane for the pain associated with the procedure. 45 minutes later and absolutely zero pain they say I'm done and charge me 940.80 . Then they tell me I need to go back within the week to get my filling done which would be another 368.00 in order for the dental credit card I just applied for to cover any of it. I told them I didn't want them doing my filling and they said I still had to come back in next Monday to sign some other papers or that I would have a Non payment on the whole treatment plan. I think this is extremely unethical and very shady all the way around . I want to file this complaint to try and recoup some of the 1384.00 that I know owe for absolutely nothing as far as I can tell! I feel so scammed ! I was also "given" toothpaste and mouthwash that isn't even supposed to be used on teeth and gums that are supposedly diseased and told to use it for my periodontal disease without being told there was a 60.00 charge for it! I am very disappointed in how unethical this practice is.

Heather Cornish

I took my daughter to Aspen because she had a bad toothache and needed emergency services. She was referred by her dental insurance that they were in network. When we got there we were told that her insurance wasn't effective and she had to pay out of pocket 1037.00 for 2 extractions. It was the weekend and instead of waiting for Monday I decided to pay the costs because she was in excruciating pain. She was finally able to get ahold of the manager after she called her dental insurance and was advised that her insurance was valid. The manager reluctantly took her insurance information and proceeded to file the claim. I was told once it processed and paid I would receive my refund. Well weeks went by and never heard anything so after numerous calls they finally released 412.00 out of the 1037 I paid. The problem is the insurance allotted amount was 512 and my daughter's patient responsibility was 139.00 so I'm still owed 400 something back and I keep getting the run around. I had no problem paying up front and now I'm being taking advantage of and being blown off this is not how you do business.

They have the best staff all soooooo very nice and helpful compared to my 3 year experience going to affordable dentures I wish I had gone here first they cost a tad bit more but omg soooo worth it im really happy with their services I def recommend this location! Awesome staff!
Well I must come back and edit this review I have been back will b 4 times now for these dentures the teeth just keep popping out not even eating anything they just falling out this is now the worst experience ever then they want me walk around without a front tooth for days as opposed to getting me an appt right away this is extremely embarrassing to be just talking and your tooth pop out OMG! If they don't give me a completely new pair I'm sueing for all the back and fourth across town driving every two or 3 weeks a tooth pops out. So now they black ball me from all Aspen centers due to me being upset over this issues so people beware if aspen makes multiple mistakes and u ask for a new pair of dentures they black ball u so if u on fixed income and this all u can afford I feel sorry for you. I can see saying I can't go to their office but all that's abserd. The Best experiences turn into the worst and I get the punishment.
Marketplace, Goodletsville office

Aspen dental is the worst in the world I went to Aspen dental in March of 2017 I explained to them I wanted my smile back meaning I wanted dental implants they pulled all my upper teeth out and put in denture which I hate can't smile can't eat my mouth is in pain always I can't get any more work to correct the problem because my insurance said I have to wait five years I don't have the money to pay for anything that I want to get done the doctor that was supposed to be doing the work on my mouth didn't do her name is Dr Cox's she had some 80 year old man do the job I kept calling and telling them my mouth hurts please fix it they would just trim them and give them back so I told I don't want to deal with you guys anymore your not doing your job I even talk to the district manager Jeff christison he told he would refund me my money but he didn't and when I would call him he would not awnser his phone and the office of Aspen dental the reception they would leave a message for him still not return call and the manager in the office Brookfield office was horrible to talk to about anything she never called me back either I call her the reception put me on hold come back to the phone and say oh she just left which I thought wow don't lie to me about her leaving that quick I want them to pay for what they did to me please

I went to aspen dental for the free exam and for some odd reason i have 101 dollars in collections and i don't understand why beings i had insurance at the time. So im confused as to why my account is into collections and on my credit report. I want this solved because there should be no reason it should show up on my credit report so i would like a answer

I paid $1, 200 for a dental procedure, in cash, 8 weeks ago. After Aspen Cancelled the appointment I decided to go elsewhere.. (best choice I have ever made) After several failed attempts to mail me a check, as recently as yesterday 8/8/18, to which their "over-night" attempt failed again... (I don't believe them) Now, after a very unpleasant exchange with an office employee from the Washington Square, Portland Oregon, office, I will be filling paperwork with several agencies today and beyond. I'm not just seeking the original amount. Nice work, ASPEN...

9/21/17
accepted treatment plan $8, 368.00
insurance discounts -4, 329
insurance benefit -1, 249
patient $2, 792.05

After $3, 600 out of pocket, ASPEN now wants additional $2, 800 out of pocket for an unnecessary replacement of a bridge. I was to believe this was in orginial treatment
plan. A front tooth was chipped in removal of the bridge, which Dr. Burgess denied. Four months later recived a bill for $2, 800 for the bridge. At the time the bridge was replaced I was told I had paid in full. I believe they push so many patients through each day they are prone to mistakes. Aspen wants me to pay for their mistake. I will be joining a class action lawsuit.

After three weeks of phone calls, e-mails and stopping into the office in person Aspen Dental finally credited my credit card. But they still owe me $37.00. I was credited $2090.70 they were supposed to credit me 2127.70. What gives? Aspen Dental you've lost my business and I will spread the word to others that you are not reputable. Credit card reimbursements should be instantaneous just like any other business. Give me my $37.00 back. Not to mention it took the Dentist two hours to pull my tooth. I was not numb enough and was in a lot of discomfort throughout the process. Finally after several injections of novocaine, the last shot of novocaine I felt it go right where it needed to be and she was able to extract the tooth. Who knew it would take two hours to pull a tooth and three weeks to get some of my money back.