Aspen Dental
Reviews and Complaints

I believe Aspen Dental is a complete RIP OFF. They suck you in with FREE exams and x-rays, please don't fall for this phony baloney. I went there not more than a year ago, and Aspen Dental ruined my teeth. Aspen Dental is too expensive and they work too fast. When you are there, Aspen Dental tries to sell you everything but the kitchen sink. Then Aspen Dental offers a CareCredit type baloney; which will really get you into trouble. I emailed all my friends and relatives and anytime anyone anywhere starts talking about dentists, I bring up Aspen Dental. They did trifling work on me. The root canal which I believe now was unncessary really screw my teeth up. Then the phoney tooth Aspen Dental made was too long, way off the color of my other teeth and my tooth hurts. I will be very careful in locating another dentist, a real one that cares about their patients instead how much money they can screw them out of. So please beware of ASPEN DENTAL DENTISTS; ESPECIALLY IN THE SHADYSIDE AREA.

Please, I beg of you DO NOT make dental treatment decisions based on price alone. I have worked in the dental field (management) for 19 years, the last 12 with the same provider and have seen patients make this same mistake over and over. First of all perio disease is a VERY serious disease which has been linked to heart disease, the ability to manage blood sugar in diabetics, premature births among other illnesses. Scaling/Root planing is a procedure to TREAT a DISEASE. It is NOT a cleaning. It involves special instumentation, medication (for some situations) and the removal of bacteria below the gumline. Perio Disease is a BACTERIAL INFECTION. My office (Michigan) charges $191 per quadrant for this treatment. This price does not include the xrays which a REQUIRED to make a diagnosis or the Dr. exam. The ADA (American Dental Association) defines active perio disease as the patient showing 1.Bone loss 2. bleeding upon probing. 3. Pocket depths of 4mm or more in three + teeth in each quad. There is NO CURE for this DISEASE. Scaling/Root planing can HALT the advance of more damage, in effect putting the disease in remission. You will NEVER have a regular cleaning again. You will have Periodontal Maintenance which will be cleaning the teeth above the gum line and also going below the gum line to remove any plaque, debris, etc. that has accumulated in YOUR pockets since the last visit. Without proper HOME care on YOUR part, the disease can become active again and may require retreatment. You simply cannot price shop for this care. You get what you pay for in dentistry and you must be informed and ask questions. Using a rotodent type electric toothbrush is a must to help keep your disease under control Oral Rinses are important to treating this disease and special toothpaste (RX) is also used for most patients. My office also prescribes a low dose antibiotic to be taken orally for 9 months during and after treatment to treat the bacterial infection. This drug is called doxycycline. Please reevaluate your treatment mindset away from the money and focus on your health long term. Just because a dds is in private practice does not guarantee he/she is better than a chain DDS. I've seen some very sad/scary results from other dds in private practice. I've also seen some DDS not want to treat or advise patients on their perio status because they're afraid they'll lose that patient because of the cost associated. This is malpractice and called managed neglect. It saves the patient money, however, leaves them open to toothloss, heart problems, etc... Do you want your MD to treat you like this?

Yes, their billing practices and payment arrangement practices are questionable. However, doctors and dentists provide treatment and often do not get paid.

I don't condone the way these offices handle their patients though. In my opinion, and possibly in the eyes of the law, they should not be able to bill 100% in full, your services prior to treatment in case the services cannot be finished or you do not mesh with the dentist during care.

You are entitled to your refunds and in a timely manner. 30 days is to allow any checks etc to clear. However, why it takes 30-60 days to refund someone when it takes 30 seconds to charge them is far beyond me.

I truly believe that practice is in hopes a consumer will give up.

At most, they should only be allowed to charge one third of the fees for services done prior to beginning the procedure. 1/3 when the procedures are ongoing and 1/3 at the end of services.

FILE COMPLAINTS UNTIL SOMEONE GETS TIRED OF HEARING THEM AND DOES SOMETHING. DO NOT LET THIS GO!

The same incident happened to me from Aspen Dental. They used my credit card, and now they're informing me that it will take up to two weeks to refund the money. I've decided to just file a billing dispute with my bank instead of waiting for them to further scam me. This company is one the shadiest dental practices, absolutely illegitimate.

Aspen Dental is ripping people off. They charged me $276.00 for simple loose tooth extract...

Stay away from this place. Instead, try to find an honest dentist.

I too feel scammed by Aspen Dental. Over charged on products such as water pic. Could have gotten it $20 cheaper at Walmart. Then there's the mouth rinse, doubled the price from what I found online. Tooth paste with high fluoride (I am cautious about using fluoride since, technically it's a poison), again overpriced from what I found online. Plus if they had written a prescription I could have gotten some of it paid by my insurance. I thought I had a mouth full of cavities since they said I needed these products. I had NO cavities. I tried to return the water pic and they refused to take it back. It was never even opened, I only had it three days. Yes, and there's the loan they set me up for. They made a list of what I needed, cleaning and root canal - which I knew I needed. I wanted to pay upfront for the cleaning but they used the loan money. Plus took the money out for the root canal which I never made an appointment for. Now I want to go back to my old dentist (had problems getting an appointment which is why I changed) but need to get my money back. I called the loan company and they said they should not have taken the root canal money out and need to refund it so I can close out the account. I liked the people at Aspen Dental but do not like their business practices.

My Aspen Dental experience is one of "presenting" themselves as "in network" by their acceptance of my insurance, by presenting me with a printed document showing that my care would be treated "in network", and I found out it was not true. I received a "plan", in detail the work that was needed after my initial visit. I presented my self as having a particular insurance plan with an extremely good benefit for me. I had called the insurance carrier to see if the Aspen Dental I wanted to go to was "in network" and they confirmed that the office was. I didn't ask if the dentists were in network. The detail plan was presented to me as if they were "in network" showing the initial fee, if there were coupon discounts, estimated insurance discounts, estimated insurance benefits and patient responsibility. The estimated insurance discount column is the discount the dentists agree to with the insurance provider to provide my care. I accidently found out that dentists were "out of network" and the hygienist billings follow the doctor they assist. That meant my care would be provided "out of network". If "in network" I would pay only the "patient responsibility", for the procedures being done during that visit. If "out of network" I would have to pay the full fee and after the billings are sent to the insurance and Aspen is paid, I would get a refund from Aspen. I had one visit before I found out all of this, and my payment was treated as if the dentist was "in network". It was after that I found they were all out of network, and I would be owing Aspen more money after the billing process was completed. I called to talk to the finance manager about the fact they presented the plan/dentists/hygienist as in network when in reality they are not. I asked the finance manager what the clinic was going to do about this discrepancy to correct their error. They refused to do anything and I asked if they would find me an in network dentist in the vicinity. They also refused that. Their plan also included the electric tooth brush and special pastes to push their sales. I have since pulled myself from Aspen Clinic completely and have obtained an appointment with a dentist I used years ago who I know is reputable. This is truly a case of misrepresenting themselves and not caring when it was brought to their attention that they were in error.

If you have an insurance provider, you should complain to them. You are not the real client, they are doing more business with insurance.

Same here in Tucson office: Aspen Dental tried to charge me a tooth brush for $135, and tooth past for $34. After reviewing my out of pocket $332 estimate, it happens that the only service I really needed was a filing at $59. This is really bad practice

first off they gave me a estimate claiming
insurance will cover over 2grand leaving me to pay 450 i gave them 270
before surgery i went in on my appt to find out they changed it lol
there oral surgeon only comes once a month so they had to send me
somewhere else they kept my 270 and i WOULD haft to pay 150 deposit to the
surgeon i was promised my fillings a root canal w/cap and cleaning for
450 they lied only the root canal and a cap where gnna be done i called
aspen and said so what did i pay you guys 270 for oh the cap and
cleaning is 177 i said but i paid you 270 where my 93$ at its just on
your account oh no one told me that my insurance company doesnt even
know anything about a 2grand estimate cover and told me they are not
allowed to charge a customer especially that much before the estimate
is sent to them .. so i went to a different dentist saved me 300 dollars
never again ASPEN DENTAL

OMG this place in Tampa FL on North Dale Mabry is terrible. They too rip you off and try to charge tons of extra stuff. I got out when I could and am so glad. They charge up front and then when you say you don't want something they already charged you for, they refuse to. They all act like something is up, you can tell, it's like they are told to upcharge or ELSE. When is this place going to be checked on or held accountable?

proof

aspen I cheated because I too can not sue? us a large group

Aspen Dental is ripping people off. I work for a Health Insurer and they happen to be our dentist. We only have 2 choices in the Reading area with my insurance. My company offers a cost estimator so you can see what the insurance will cover and what your out of pocket is to be. They gave us a list of what our out of pocket and ins. cov. would be for my spouses nightguard which took them 3 times to get it correct. The lab kept making 1 upper. Who does that for a nightguard? I thought the cost was high and submitted to treatment estimator and it was high. I should have paid 124.22. Aspen said my ins. would deny so that is why they want up front. I thought what? Who are you to say that? Well it was their exp. I thought ok I have worked for my insurance co. 10yrs so whatever. You agree to accept ins. therefore you do the work. If you don't want the work then don't accept and do cash/credit only. So the claim was denied and they would not appeal. I appealed and it was approved. Then I get a refund from Aspen for the amount I paid over. It was like $205 or something. Well here is the kicker. I found out from an ex Aspen employee the reason they use their little cost est. tool and then make you pay up front when all services done is cuz it goes into this little interest bearing account which BTW almost every provider, doctor, dental, eye has and they collect int on your money while you are going back and forth between the service you recd to the claim being processed to the claim being denied to the claim being appealed to the claim finally being paid to your refund. 3 mths passed when I got my refund and that is 3 mths worth of interest Aspen collected on MY MONEY. So I have learned that when we get any service from them or anyone for that matter, USE THE COST EST. TOOL. If your insurer offers one use it. It you are unsure of the estimate and have no tool call your insurer. Get the procedure codes from the provider, they have to supply them and what they are doing to you. Sometimes their service codes don't match what your insurer has loaded so descriptions are important. Then have your insurer tell you what they will pay and what your out of pocket is and have your insurer email, fax, mail you the their cost estimator. Then you take that to the provider and say this is what my ins. says it will cost me and demand to pay that. I do that with Aspen now and have saved so much upfront it is amazing. And they still get paid but they are no longer overcharging me and collecting interest on me. It is all buyer beware or consumer beware and you really have to watch out for yourself cuz no one else is. I could write a book about the scam the vision at Walmart has pulled and since my spouse also works for the same insurer I do he contacted the director that governs our contract between our ins. and Walmart and laid down some serious laws. If this provider scams 1 more person he will lose his license to practice. On top of that the provider at the vision center sent us a Walmart giftcard. The downside is we work for the ins co. If they are scamming me then what are these providers doing to those we insure that just trust their doc and their ins. co? I caught a hospital charging almost 1k more for procedures I did not get when I stayed over 3 nights. I know that most of you don't follow up cuz who wants to read thru 19 pages of a hospital bill? And furthermore who out there really understands their EOB's? Are an employee of the ins. co, I know we are not perfect and many don't like us, but let me tell you...work with ur insurer to understand how things work. We are chnging our software all the time to focus more on patient education. Making you guys aware of what is going on with your own bodies. I know it is sad but that is the route we have had to take. I just had an upper GI and it was great but cuz my hemo's were low the doc wanted to do another in 8wks. For what? There is no reason for that. If I did not know how things work I woud go get one cuz I don't know any better I am trusting my doc. GI's they get good reimbursements BTW. for a 10 mins procedure. So I told him no I will wait for labs. if there are no ulcers no reason for 1 in 8wks. anyway...this is really about Aspen. They will scam u if they can. just the way business unfortunately has gone in this day and age and no one is exempt. so my advice is beware. be alert. pay attn to everything and get proof get things in writing. do your homework and research.

I am a dental hygienist not affiliated with Aspen Dental. Facial paralysis is a rare side effect of local anesthesia, but only if injected incorrectly. In my professional opinion, you should not wait to hire a lawyer; you should do it ASAP.

My Mom will be going to Aspen Dental, North Dartmouth for dentures, the office manager has messed up on the amount to be paid twice, good thing we caught it, she has told us that this will be the amount owed. Mom recently told me she read that in very small print it states something to the effect that the amount is subject to change. Well not sure what they are up to but, we will not pay anymore than what is stated. Also I am getting a little leery about this whole procedure at this place reading reviews through out the web Aspen Dental sounds more like a money making agency than a health care facility. Hope they stand by what they claim, "Aspen Dental is committed to your total satisfaction " After her procedure if they are any problems at all health wise or financial I will pursue further action.

suggest u call Rebbecca Peyton @ Mass AG office and report this . I did and she is sending me forms to file complaint against Aspen . The AG office is suing another dental practice for mal practice TEL # [protected]

At my first appointment at Aspen Dental on 537 Lincoln St. in Worcester, they told me I had periodontal disease (gum disease) that would require deep scale cleaning and antibiotics that would cost me $1, 200. I couldn't believe this, since I have been taking good care of my teeth and gums, haven't experienced any symptoms, and didn't meet any of the major risk factors (smoking, genetics, obesity, certain medications and illnesses). I've since seen two other dentists who've inspected my gums and either looked at the x-rays taken at Aspen or took their own, and both concluded that I don't have periodontal disease.

Given that there were signs and articles all over the Aspen office about the problems related to gum disease, I find it very fishy that they would have made an incorrect diagnosis.

In other news, Aspen did do a good job with my fillings. Still, I suspect they may have been taking me for a ride with the gum disease diagnosis. And after reading similar postings all over the place, that suspicion is pretty strong.

Please join the class action lawsuit being filed. We need your testimony. You can email me at Researchpartners@verizon.net.
I am a paralegal and private investigator working on the case.

Lets just say I am going to sue the hell out of Aspen dental for ###ing my teeth up!

EXTREMELY POOR SERVICE AND RIP OFF. My wife made an appointment at Aspen Dental in Kingsport Tn. All she needed was a tooth glued back on to her pallet. We arrived 30 mins early as we expected to fill out a form as it was our first and last visit to this outfit. The form was garbage asking totally irrelevent questions, such as driver licence number and date of expiration. Annual income .Race and a load of question that they do not need to know. Our appointment was 4.00pm and where called in at 4.31pm. They insisted that my wife had to have xrays taken and mouth cancer tests done. After the xrays my wife waited 20 mins with no dentist seeing her then walked out. That seemed to have them stirred up and they asked us to wait about 10 more minutes, but we walked out but still had to pay $19.00. What a rip off place.

I have received EXCELLENT results from a complaint I made concerning my dental treatment and Aspen has agreed to refund nearly all of my costs.
I am hoping that other people are able to resolve their complaints as easily as I resolved mine - in fact, Aspen was very nice when they spoke with me and not at all defensive; just wanting to make sure I was satisfied with their offer to resolve my complaint, which they quickly did.

I am about to make a complaint concerning Aspen Dental in Keene, NH - not only did they give me a few thousand dollars in treatment, but there appeared to be a conspiracy between the dentist and the hygienist concerning the condition of my teeth and the treatment plan.
FIrst, the estimate and treatment plan totaled nearly the full amount of the credit I had obtained from Care Credit. My concern was that my teeth had deteriorated so much that I'd need them all pulled and move on to dentures. I ask them to give me the best, most logical plan. If there were teeth I would lose that would show when I smiled (I had several of them pulled in the back) then I'd prefer just having them all out rather than waste time and money on temporary solutions. They capped a couple (expensive) ; At the end of my "treatment" I was told I'd have to use flouride for the rest of my life; but then, "Oops" they found another huge issue on one of my front teeth. But drilled and filled, they fixed it - add more to the total cost. Then, at my next cleaning "Oops" they found another area in another tooth - this time, gouged out an area right on the gum line with a dental tool and asked me to make another appointment. Then, (I have bad eyesight) I noticed a rough edge on one tooth and upon inspection, I saw where every single tooth has eroded right along the gum line; in short, my teeth all should have come out. Now they say they can take them out for about 4, 000. more dollars - turning the two year "treatment" into an 8, 000 dollar ordeal. I not only believe they knew that my teeth were not salvageable, but they conspired to withhold the diagnosis from me, opting instead that I throw all my money at a lost cause. Now, with caps only a couple of years old, those teeth all need to be removed.
DON"T TRUST THEM ! I'm sure they have quota's and dollar amounts, being a chain, that they have to meet month to month - and they'll use you and mislead you to get there. They work together to accomplish this - and while you pay off the cost of bogus care, you'll have to be saving to fix their mistakes at a great cost. I don't have any more credit or money, and wake up every day with a tooth ache where they gouged out the enamel and left a huge hole; I have two teeth I can't bite with as they are painful. What am I going to do now? Complain and file suit if they have the gall to deny what they've done to me (which I anticipate they will do). They're nothing more than cheap carnie barkers who don't care about anything but how much you can throw at them and will lie in order to convince you - Go to a reputable, local dentist and forget the hype they're selling; because they can't help and won't be honest with you until you're bankrupt!

Turn on your spell checker!

I agree with your assessment - my experience was limited to making an appointment two weeks in advance - waiting in reception for 2 hours - only to be called and told they had never had the opportunity to verify my insurance (although I had my card & identification, etc.) and therefore would be unable to keep my appointment - The forms I completed - I then removed from the premises and have not been back since!

You should file a formal complaint with the NY Dental Board about what happened. The only way that Aspen is going to be held responsible for what they are doing to people, is if everyone files formal complaints with the appropriate agencies. It is time consuming, I know, but just think of how many people are being affected by this company. It is disgusting that your husband had to endure the pain he did because of their inadequate staff! I listed this email address in another post but here it is again. aerwin@aspendent.com team leader, patient services, [protected] x1299 also contact the pres of Aspen rfontana@aspendent.com

I went to Aspen for an annual check-up and had to wait 45 minutes, with an appointment, before anything even happened. To top it off, the dentist comes in throwing prescriptions at me that I must purchase. He claimed I had four severe cavities, the beginning stages of gingivitis, and extreme sensitivity that can only be prevented by his prescriptions. He even prescribed me a medication that can get rid of the stains on my teeth that had been caused by braces without asking me if I'm alright with them or not. I then began to ask him questions about one of the prescriptions as he clearly stated that the toothpaste he's prescribing to me will reverse the decay of cavities ( which we all know is false information). He gave me a snotty attitude and stated that he obtained his degree from a high end college in N.Y. and knew more about the matter than I (If you were all wondering, I am a biochemist and chemical biotechnologist). They act like their patients are idiots and will throw money at them every which way. To prove that it's all a scam and they're greedy for money, I went to another local dentist and mentioned nothing about Aspen. When the check-up ended, this new dentist told me I have no cavities and my gums are very healthy. He also explained to me that sensitivity in the mouth is natural and a healthy sign that my nerves are working properly. This is officially my new dentist.

Iwent to the apen dental in Lisbon ct. THEY ARE HORRIBLE. they overbook and cancel your appointment stating lack of payment when they put it in the wrong account. It has been a nightmare and I still have dental work that needs to be done but will not let them touch my teeth again. They are the worst

There are thousands of complaints about Aspen Dental, and "Allie at Aspen" is busily apologizing for them all.

Pathetic! Greedy corporate crooks!

Allison, Aspen Dental is committed to providing all patients with exceptional service and care. We sincerely apologize if your visit to our office was anything less. We advise all of our patients to first call the Aspen Dental office where they were treated and, if the issue is still not resolved, to call our Patient Satisfaction Hotline at [protected] or email us at patientservices@aspendent.com. We promise to respond to you as quickly as possible, but no more than two business days from your initial contact with us. Aspen Dental is committed to your total satisfaction and we look forward resolving any issues quickly and courteously. Thank you for letting Aspen Dental serve you.

I totally disagree with Allison's complaint.

I have three children 4, 8 and 14 and I visited Aspen Dental in Stroudsburg, PA. fairly regularly between 2006 and 2008. Dr. Rodrigues had been our dentist for 2 years and was excellent. In fact, I went to Aspen based on the recommendation of a neighbor who said she was the best dentist she and her kids ever had. She was known to be very gentle with the kids and was the only dentist my kids were comfortable being treated by. Are you sure you saw Dr. Rodrigues and not the other Asian doctor? Dr. Rodrigues was always respectful, took her time treating my kids and explained everything to me in detail. I found this post while trying to find where Dr. Rodrigues moved to so I can take my kids to her again. If anybody knows where she is, please leave a message here.

This being said, I hope you found another dentist for your son soon after your ordeal. It surprises me that your son needed such extensive dental treatment at his age.

Unlike Gerald, I have only good things to say about Aspen Dental in Haverhill. I am sure there is a reason Gerald has the issues he does!
It is sad some people have so much trouble paying for their dental bills. My family and I are patients at the Aspen Dental Haverhill, MA and I think they are great. They have been very helpful and professional.
I have read many different complaints, some seem valid and others seem like really pathetic people who have nothing better to do with their time. How about people take some sense of responsibility. If you took care of your teeth than you would not have really expensive dental bills! It is so sad people have this much time to lodge complaints and post comments, perhaps you should find something better to do with your time.

Getting ready to submit my own complaints against Aspen Dental in Haverhill MA.

You are correct to contact rfontana@aspendent.com to file your complaint. You may want to try contacting Amy Erwin at [protected] x1299 she is the patient services team leader and handles or forwards your complaint to where it should be and her email is aerwin@aspendent.com. Do not waste your time with any Regional Manager such as Kelly Marcinkewich because she is useless and doesn't do her job and you will not get anywhere with her. With any luck Robert Fontana will do something for you or have the right person get back to you to help you. This is ridiculous and needs to be stopped by this company Aspen Dental! I can't see this company being around long if this keeps happening with all the complaints people have.

Aspen Dental Woburn is the first dental office i visited. The manager told after preliminary inspection of the dentist that I only need to pay the whole thing for about like $800., On my next visit for my appointment there's another charge for another problem..

I thought that I only need to pay $800 because they already told me . But after all 3 appointment It cost me $1600.

If your planning to visit a dentist dont waste your time & money in ASPEN DENTAL in Elm St. Woburn. Go somewhere else.

i have filed complaint with AG office call Rebbecca Peyton @ [protected] and ask for forms to file a complaint against Aspen The AG office is suing a similar dental office for mal practice

I wet to Aspen Dental to get a treatment for full mouth including a partial for my upper teeth, started the treatment in 7/07 when they took my impressions it was 'till 5/08 when i received my permanent and it was totally unacceptable it look awful in my mouth like i had a terrible gum desease i went back and try to get the one a paid for it ($5, 000.00)the whole thing they try to fix it but coudn't take the piece backafter a while the guy who is in the laborary where they do quick repairs said I just have to get use to it. Can you beleive it? I was mad. Came again and and did a half a.. job. I'm so dissapointed cause when I signed the contract it was a totally different product they showed me and that is a FALSE ADVERTISEMENT.

Maybe you shouldn't have waited until your tooth got all infected and swollen!

After reading quite a few of these complaints I knew I had to write one myself. I so hope that people will come here to read these comments before going to Aspen Dental.
I had changed dental insurance so scheduled a cleaning. I went in and after waiting 45 minutes, I was finally brought into a room to have X-rays done. I was then brought into a room which seemed more like a hair salon than a dental office. I got to watch TV while the hygenist poked around. I was still waiting for the cleaning...

After the "look around" and measuring the depth of gums, etc. I was told I would need 2 sessions of deep cleaning, I needed a cavity filled and my crown would need replacement. I would also have to buy this extremely important toothbrush...After TWO hours, and still no cleaning, and being practically forced to sign off on the treatments I walked out in tears and vowed never to return.

Went to my regular dentist and paid the extra fees as he was not one of the approved dentists for my insurance. The results...my teeth were fine ("You do a great job keeping your teeth clean"), I do have a tiny hole but it is NOT a cavity, my crown was irritated as I had a cold and the nerves in the tooth were hurting from the sinus pain.

DO NOT go to Aspen - they seem to tell everybody the SAME thing - we all seem to have horrible decaying teeth..

they wanted to charge six thousand worth of work and wouldnt give me a copy of the exam what kind of dentist wont give you a a copy of the exam? whats the secret? It definitely seemed like they were running up the bill and they wanted 40 percent that day! 40 percent of six thousand? what a joke

I sent my son the Aspen to have his teeth cleaned. He is 21 (a college student, still my dependent) and had his teeth cleaned regularly since he was 2. His regular dentist retired. He had the same experience at Aspen that you did. He waited for over an hour to be seen. Then after the poking around, he was seated with the billing girl and presented with a "treatment" cost of $1200. He told them he would have to talk to me since he was on my insurance and I was paying the bill. He never got the cleaning. When I inquired about the treatment, I was told that he had peridontal disease and needed deep cleaning and special products. I told them they were crazy that he had his teeth taken care of and the cleanings were covered in full by my insurance and any fillings would cost my only $20 or $30 out of pocket. I was told that the other dentist was not cleaning his teeth properly! When I asked for the breakdown, I was treated very rudely and told that the cost was for the total treatment. I insisted on a breakdown and finally had the paper literally thrown at me. It consisted of alot of unnecessary items. Things that the insurance would not cover. NO cleaning cost that much! They even charged for the visit and xrays even though they advertise that they are free for the new patient. When I asked about that, the girl conveniently had a large cardboard sign right beside her and she held it up in my face and pointed out the fine print that stated it was not include with any insurance coverage. Right there I knew they were scam artists. I said my son would not return. Bad part about it is that he now has to wait another 6 months for a cleaning at another dentist since they got the insurance money for that visit even though they did nothing. What crooks they are.

I’m really sorry to hear about your experience with us. Please don’t hesitate to call our patient satisfaction team at [protected] with any questions or concerns you may have. Or, if you’d like, you can e-mail us directly at patientsatisfaction@aspendent.com.

Thanks,
Allie

AS per American Dental Association CDT codes code for core build (with/without pins) is 2950. It is universal code and that is how it is listed. statement is not indicative. It is the dentist's treatment notes which will tell you, as on statement, whether pins were placed or not it will be Code 2950.

Aspen Dental is committed to providing all patients with exceptional service and care. Amy, we sincerely apologize if your visit to our office was anything less. We want to do everything we can to address your concerns. I have forwarded your message to a member of our Patient Satisfaction team who will get back to you shortly. Amy, we are committed to your total satisfaction and we look forward resolving any issues quickly and courteously. Thank you for letting Aspen Dental serve you.

I to was misled by Aspen Dental- I had services done in there Dedham, Ma office - I went in for a exam and consultation- I was told that I had gum disease and that before any other issues were taken care of I needed to have this addressed immendiatly - I was given a estimate of $1, 255.00 -and I was
told that my Dental insurance would not cover any peridontal cleaning- Jennifer the fnancial person said that because of this she could give me the package for $1, 155.00.
I also asked for a Fee for services schedule - ( a break done of
exactly what I was paying fo) her response was that Aspen dental does not provide that to its clients. I consulted with My dental insurance carrier and they told me no matter what I
should only put done 50% of the payment and to make sure
that Aspen dental submittied the costs to them- When I went in for the cleaning I paid $562.50 of course on care credit-
I was also given the Rotodent and was told that it was part of the packagee there would be no additional charge. A few weeks later I receive a Bill from Aspen Dental Headquarter in the amount of 1, 785.00- I called to question this and the very
rude CSR told me to ingnore this and wait and see what my Insurance paid- Well they did get $500+ from my Insurance
company and they expect me to pay them a additional $600+
and guess what the ROtodent isn't part of the package either
I have tried to resolve this issue with them to no end-
they will not receive that balnce from me I would rathert go to court to resolve this issue - They are very deceitful in there
business practices and thay commit insurance fraud .

Did it ever occur to you that you're all just a bunch whiney little [censor]es and need something to complain about? What do you think dentistry is? You have to mold a set of dentures to someones mouth, it's not perfect on the first try. You had to pull your rotten teeth out and make a set of dentures for all your dirty filthy mouths. If you brushed your teeth to begin with you wouldn't be in this situation.

I totally agree. I went to have teeth cleaned..came out and the receptionist told me I needed to pay 130 since it was a special cleaning (perio).. but it felt like a regular cleaning that lasted 15 mins. Yes they gave me lots of attitude. Turns out my insurance paid them a big portion. I was there again for a regular cleaning but again they refused to give me a regular cleaning so I had to pay for the more expensive one. I got on the phone to verify right then and there that I only had to pay a portion. I paid that amount and the receiptionist assure me that I would not get a bill. Of course I got another bill. I called them several times..now 4 months later I got this letter from a collection agency! I paid the amount upfront that day! Now they're so greedy that they don't even care about ruining people's credit. My family is staying away from them and you should too!

Aspen Dental is committed to providing all patients with exceptional service and care. Sarah, we sincerely apologize if your visit to our office was anything less. We want to do everything we can to address your concerns. I have forwarded your message to a member of our Patient Satisfaction team who will get back to you shortly. Sarah, we are committed to your total satisfaction and we look forward resolving any issues quickly and courteously. Thank you for letting Aspen Dental serve you.

In 12/5/2006 i went to have my front teeth check for sensitivity.i think somewhere in between it was translated that i needed an x-ray, white filling and some cleaning, i ended up paying $300 cash after the insurance.i had all my back teeth drilled, broken and stuffed with white paste. three weeks laiter i was schedule a free cleaning which you normally get every twice a year but my cleaning was more like digging and scooping, ( beware of the hygienist)they had done a full mouth debridment without my knowledge, on my way out they handed me a rotodent eletric tooth brush and wished me merry chrismas. that left me more puzzled, i should have known they were too good to be true. a week laiter when i came back for the final filling when my mouth was nice and numb they handed me a$250 bill for the rotodent brush and full mouth debridment.i had paid a sum of $2000 including my insuarance, they had tried to bill my insuarnce for the cleaning, and got denied So they billed me instead.i returned there brush and yet they still bill me for the cleaning, they insist they were not in fault since the receptionistthat was there who had quit the following day supposedly should have informed me of the cleaning.how about the hygienist ? shouldn, t she have told me before shoving that rake in my mouth. i think aspen knows it has a very bad un-reversable reputation and soon to be wiped out, its trying to take everyone down no matter what. CAUTION. STAY OUT.

Contact the Better Business Bureau, Attorney General's Office and Medical Board within your state. You can also contact your insurance company's FRAUD department if you feel that this is happening. Insurance companies would entertain a fraud investigation for sure. I don't know anyone's age but if Medicare or Medicaid has been billed for services, you can contact that office to file a formal complaint with the government about Aspen. It's really saying something about Aspen when their own employees can't believe how awful the services are that people are receiving from Aspen and actually say this.

Had total extractions done on 9/27/2007. Received a "temp" set of dentures immediately. The bottoms are too big and I cannot chew. Aspen will NOT replace or redo so they sit in a jar and have for 6 mos., they insist that when I get my "permanent" dentures in 6 mos. they will be GREAT! Well 6 mos. has passed and I am in the final stages of the process. Have been fitted for my "permanent" denture, am NOT satisfied with the way they look or feel, the bottom teeth still look to be too large for my mouth and bite, but the dentist says "Don't worry, we have other methods to secure them..."implants" is what he suggests...(doesn't seem to care that when I walk away from my visit my bottom teeth do not stay in and they are once again in the jar at home, but they can do "implants" for about $2, 000 for the bottom teeth only. H'mmm. Because I am not satisfied with the results or the temp dentures, and cannot get them to re-fit the bottom denture (they cannot understand I want to use them as temp back-ups in case the permanent dentures break, etc) they refuse to understand my need for dentures that fit properly. These are my FIRST dentures, therefore, it has been a learning process...and NOT a good one! I have since cancelled by permanent dentures and am fighting for a credit on the total bill of $6, 800. Wish me luck! And stay away from these Inept, con-artists who never understand English, except when you are deciding whether or not to get dentures (which they guarantee 100% satisfaction... They are the worst!

They are supposed to have someone in their office that can verify benefits and once they verify benefits, they should bill ur insurance and only charge u the 20%. Esp. if they are preferred providers with ur insurance. They agree to accept their allowable fees and you are responsible for your copays.

If u paid this upfront and they receive 80% pay from ur insurance... U WILL NEVER SEE THE OVERPAID AMOUNT BACK. I can guarantee that. They can't even tell you what they do with a credit balance.. the money seems to disappear.

I don't know what they do with it, but something is dead wrong herbe. IN a fraudulent way.

Usually when a business practices in this manner, criminal activity is involved. Didn't say they are guilty of criminal activity. But I would love for 1, just 1 person employed in the office to explain why NO MATTER WHAT, YOU CAN'T GET A PRINTOUT OF ACTIVITYTHAT REFLECTS BOTH YOUR CREDIT BALANCE AND THE CHARGES IN DESCENDING ORDER OF WHEN IT HAPPENED.

IT SHOULD BE AS EASY AS PUSHING A BUTTON. THEN PRIN T OUT THE TRANSACTIONS OF PAYMENT FROM THE INSURANCES AGAINST UR BALANCES.

But yet, they refuse to do so. Or are too ###ed to understand THE LAW ENTITLES YOU TO SEE THE WHOLE PROCESS AND SEE EVERY SINGLE TRANSACTION, ALL TOGETHER.

It's not optional for them. BY LAW, THEY ARE OBLIGATED TO PROVIDE EACH AND EVERY PATIENT WITH FULL ACCOUNTABILITY AND THEY DON'T. THEY PRETEND THEY DON'T KNOW WHAT THE HELL YOUR TALKING ABOUT WHEN YOU ASK FOR THE ###ING THING.

THIS TELLS ME THEY HAVE LOTS TO HIDE...IT ALSO TELLS ME I WON'T PUT UP WTH IT.

Let them bill me again without sending me every single transaction in the last 3 years and I will talk to EVERY MEDIA OUTLET IN NEW ENGLAND AND WON'T STOP UNTIL TV STATIONS AND NEWSPAPERS ARE CAMPED ON EVERY ASPEN DENTAL PARKING LOT FOR MILES AROUND.

Something is more than a little wrong with the way they do business. I just wonder if the lady I talked to today was high off the dental gas or what.