Aspen Dental
Reviews and Complaints

Hello to all who have been burned by aspen dental!

My story is probably the longest and that is why i am not going to type it!
But my story started back on june the 14th, 2017 and is still on going and it is a horror show!

I can honestly say that i have become a recluse because i don't have a good set of dentures to go out and even go to the movies. I don't even go and visit my own family either because i look terrible. (By the way i am only going to be 55 and that is still very young to be going through something like this) !

And talk about pain and suffering, unbelievalbe what they have done to me and so many others
.
I have contacted the senator of new hampshire and let him know exactly what is going on up here.
Something really needs to be done about this so called dental office that cares for their patients.

If anyone would like to contact me and talk by e mail, i would love to hear from you.
Oh, by the way, i. Like many of you don't have a lot of money, i live on social security and i had to make sure that i had everything paid in full before they even pulled my teeth. How's that grab ya huh?

What a country we live in.
Very depressing and horrified at the same time.
Diane

Aspen dental rips people off they take your money and try to get you to buy more services without actually providing the service you asked for. I made an appointment at Aspen for a cleaning...they never cleaned his teeth at all but they told him about all the future work he was going to need. They ran my insurance to see how much they could get from us for services and wanted to make more appointments for more services without actually ever cleaning his teeth...which was what we asked to be done...they took an x ray and found nothing wrong so they put together a treatment plan based on root planing and perio treatments without cleaning his teeth. Don't you think you should start with cleaning off the plaque before determining the need for root planing. They told me on the phone the appointment was for a cleaning but I assure you he left there with no less plaque on his teeth just less cash in his wallet.

since 2017 I have had three dental crowns put in my mouth ALL failed Have started implant procedures as replacements. The first crown on implant by post has failed and now I go about with three plastic temps. which come off all the time This work will not be complete until mid 2017 and three years later and the I can not be sure that these crowns by implants will not all fail. My experience with this dental office has cost me much time and thousands of dollars for work which would have been correctly diagnosed in the beginning would have been completed over a year ago. They have taken my money and have provided no service. The plastic temps. fall off at embarrassing times in public and while with friends

Most of the dentists here are absolutely terrible. The first time I went to get a filling, the dentist left me in the chair by myself without saying a word. I got up and saw he was lazing in his office! Another time for my filling the dentist who was going to do it left and let another dentist do it for him. She cracked my tooth too. The last time I went the dentist I was with this time decided he was funny, and kept asking if I smoked even after I had said no. There had been some snarky comments about my needing braces as well. Overall as a person I feel belittled in their care and I would much rather have a cavity than see any of their doctors ever again.

I went to aspen dental for thousands of dollars of work. I was told I would be receiving services come to find out these services were never provided but I DID pay for them. I have been left with bone spicules and fragments of tooth left behind. There are many problems I have been left with and Aspen is trying to rectify the situation with me by referring me to a dental rehabilitation specialist. BEWARE DO NOT GO HERE! The staff as well as cooperate are not very pleasant to deal with and I would stay away from this place at all cost. I have temporary dentures that do not fit as well as bone spicules, and pieces of tooth left behind. It has been one month since the surgery and I am still fighting tooth and nail to get anywhere!

Went to aspen had atooth ache bad. i figured theyd pull it no instead said all my teeth had to come out gave me a pain pill some antibotics made an appt for 10 days to take out teeth at a cost of 5000 dollars charged to credit card never preformed a service except office visit im still in horrible pain now the jaw bone is infected i guess as long as they get there money my pain is unimportant i now have to see another dentist and fight to get money back since i signed a contract stay away from aspen dental.

On June 1, 2017, Aspen Dental charged my husband $348.00 for services that our insurance company was to pay because Aspen's computer had wrong info about what our insurance company would pay. I called Aspen immediately and they verified everything I said that was suppose to be covered was correct since they called our insurance company. At that point, they would not cancel the charge. Instead they submitted a new claim to our insurance company and the insurance paid them $200.00 nine days later. It has been 7 weeks and Aspen Dental still has not re-imbursed us our $200.00 credit. Every time I call them, they are very lax about the whole situation. Needless to say, we won't be going there again. Time for a new dentist.

I went in to the dentist office for a free xray of my front tooth that needed to be fix after the exam they explain to me that i needed two fixed then three next a four partial plate after that i should have gone with my first instinct not to let them do any procedure on me.Then each time they wanted more money an i gave it to them then i thought about it i called them asked for my money back.So after that the office manager ask me to come in to talk to her and the dentist because at that point they where unprofessional the dentist was talking about my case out loud with the techicians actually the tech.was telling the dentist what to do but after speaking to them the second time i gave them a chance after apologizing.The second dentist was suppose to be better she said but he hurt me cut my gums up before he did my crown impression i thought maybe it would heel.So now i go in for my last office visit to get my crowns put in surprise they are to big both tooth are to big i said how did you all get my teeth wrong from the impression you first made when i first came in everybody is SHOCK! now i have to get the other tooth fix to look like the other tooth that nothing wrong to look like the other that to big and wrong color an i have paid them $15oo.00 for them to have disfigure my gums.I spoke to the manager again she said that they will get back with me its been two days nothing has been done there not professional.WARNING IF IT DOESNT FEEL RIGHT GO WITH YOUR FEELING!There just out two make money and not to please there customers if i would only just gone on the computer to research Aspen Dental

Avoid Aspen Dental at all cost! They over-charge customers for service and do not respond to complaints. They lure customers in with their slick ads which promise to give you your smile back. But the reality is quite a different matter. They give you this estimate that any auto-body repair shop would blush at. Then they over-charge for services, billing even if the service isn't provided. When you complain, they just ignore it. Customer satisfaction is not their ultimate priority. They are just a money-generating machine. Customers are cattle to them. The locations are dirty and un-kempt. The waiting rooms look ok, but the actual dental room is dirty. Do not spend your hard-earned money with these guys. You are better off finding a local dental office that will stand by their work and not over-charge for their services. Avoid anything to do with these scammers.

I went to aspen dental on may 13, 2017. The total of my care was 2, 416.00 they gave me 100.00 dollar credit and I financed the rest. They only told me what I needed after they looked up what I was approved for. I paid 269.00 dollars that day for the extraction. They claim I was given almost 500.00 in credits, where, it does not add up. I could not talk to the woman, she was right I was wrong and that was it. I wrote aspen dental, I received a call from them. Same story, they are right I am wrong. This is a horrible way to treat people. It is a fly by night operation, the girl who cleaned my teeth spent maybe 5 minutes cleaning them. I go to a dental clinic now, they spent two hours cleaning my teeth, big difference. They rip people off for a service they do not do. People beware of aspen dental I am very angry about the way I was treated, now I get good dental care. And I did send the paperwork to back up why I feel I was ripped off. They gave me no proof!

So this is very interesting. I needed a cleaning, had to go to though a massive amount of xrays, even though I had recent one from a my previous dentist. They took my Blood pressure and told me my blood pressure was high. A follow up with my GP proved they were wrong. SO after my cleaning they told me I had gum disease and and need the deep cleaning. I seemed fishy, so I called my previous dentist from where I used to live. He said well you xrays are about 6 month old but he didn't' see where deep cleaning was necessary.

After reading the reviews above all I can say is it Sounds like a pattern to rake in money to a big box corporation to me!
Lesson...seek a second opinion!

I went for the free exray and consult advertised, was going to get a cleaning and instead the dentist said I had gum disease and needed a expensive deep cleaning proceedure. The exray tech did not know what she was doing at all. Took exray after exray with a outdated device that fit my mouth very uncomfortably.
I was offered to sign up for the payment plan, a loan more or less, I had no job at the time so not sure how she thought I could qualify. I left to think about it...
I called another dentist and got quoted half the price of Aspen's price for same thing and so I went to the other dentist and the exrays there only took a sec. and got a deep clean for half the price.
Will never go to Aspen Dental and am glad they did not get any credit card info on me that day.

I drove my sisters to the office in Springfield, Il. WOW that is a scam.
They advertise full set of replacement dentures for $1899.00 and then they give you this discount. The initial cost before the discount is higher and the price after the discount is higher than they advertise.
Arrived at 3:00 p.m. left at 6:10 p.m. Found a place right here in Peoria, IL. that will give the same quality dentures, and do the extractions for $869.00. for upper denture only.
I would advise anyone to stay very far away from Aspen Dental!
I would advise anyone that has gone, to file a complaint with the better business bureau, as this stays on their record.
I understand one man owns this operation with investors, so we all need to send him a message that he is out of business...

After reading all these complaints I have decided I WILL NOT being going to Aspen Dental as I had planned. I wondered why they were only advertised on TV for two days and I have not seen their comercial since.

I too have become another victim of Aspen Dental. I live in South Portland, Me. They told me I needed a special cleaning and Ihave the begining stages of gum disease, at the end of my exspensive cleaning I got a stupid toothbrush and a rinse..WOW! They acted like they were doing me a favor when they signed me up with care credit. Now when they were selling me on this wonderful card they made it sound like it was a credit card.What gets me is they billed the whole amount of suggested work all at once even though I hadn't had it done yet.What is that all about? So I refused some of there sugestions and the financial lady was so rude to me when I told her I wasn't getting things done and gave me attitude because now she had to adjust my total amount owed. I feel like I am getting ripped off because I have to pay finance charges on money I am not using and will not be using. I am interested in this class action law-suit for many more reasons then what I have stated and will be in contact with the Attorney General for my state. LETS DO IT!

Aspen Dental is committed to providing all patients with exceptional service and care. We sincerely apologize if your husband's visit to our office was anything less. We advise all of our patients to first call the Aspen Dental office where they were treated and, if the issue is still not resolved, to call our Patient Satisfaction Hotline at [protected] or email us at patientservices@aspendent.com. We promise to respond to you as quickly as possible, but no more than two business days from your initial contact with us. Aspen Dental is committed to your total satisfaction and we look forward resolving any issues quickly and courteously. Thank you for letting Aspen Dental serve you.

Yes, the same here in Aspen Dental in Fairlawn, Ohio, 3737 W Market St, Fairlawn, OH 44333, [protected]

We switched to it over an year ago.

A few months after we switched, the manager began to cook the book, charging services never provided, cheating both the insurance and us, mostly on my wife since her English is limited.

I confronted the manager several times, and she always blamed human error in book keeping

Last Dec, I demanded the account ledger and caught all the charges on non-existing services, one was just two-day old!

Dozen or so people also caught their cheating

If you used this office before, make sure you ask for a detail account print-out and go through it thoroughly

On top of the cheating, their works are terrible: Not only they chatted during cleaning, one time, when we took my girl home after cleaning, we notice a big chuck of deposit was not removed

I went to aspen once to have a tooth removed, and On the chart they had said that they removed 2.But they only removed 1, so they charged people dental plan for 2, The 2nd time was today, I called last week to make an appointment to have 8 teeth removed so I could get dentures made, [not for aspen, aspen wanted over $1000.00 more for the same denture.]The lady said to come in today, went their and they [aspen] had all my info, in the computer WRONG. no wonder their billing is so messed up. So here I am ready to have my teeth removed and now the lady say's OH you have to have an Exam.I told here that I had one before and aspen told me that I would have to have these SAME teeth removed.I talked with the Manager and told him off and told him that ALL the people on the internet were correct saying that aspen is NO GOOD. All they want is your money. Only reason im having them removed their is because of my insurance plan.I would NEVER have my Dentures made their, pluse like I said, I found a very nice Family type dentice with LETTERS hanging in his office, and He will save me OVER $1000.00. Pluse he CARES how you feel. NOT ASPEN.I have a good layer, if they screw up ANYTHING with the extractions. This is the Aspen in Waterbury ct. aspen is a NO NO.

I had a filling done w/ Aspen dental in Bristol, CT-I have terrible anxiety about going to the dentist, so they doctor who came to work on me just smiled when I told him that-never talked to me during the "procedure" and when he was done, which I was never told he was, he aggressivly swung the tray away from me and stood up and left-I was just laying there, not really knowing what was going on, and asked the tech if we were done, and she, never looking up said "yeah"...I called the office manager later to ask when I could eat or drink b/c nobody ever gave me any instructions, and she chuckled and said "oh, you can eat and drink as soon as you want to"...yeah, well as I said, nobody even talked to me, so I didn't know that-I told her how unprofessional her staff was, and she told me that she would talk to them, no apology...its now 2 weeks later, the pain is just diminishing, and need I remind you, it was just a filling, I felt like something was stuck in my tooth, so I looked in the mirror and a red string was coming out from underneath my tooth-I called the office, the same manager talked to me like I was crazy and told me that she didn't know what I was talking about, they don't use strings and that I would have to come in-I then called a friend of mine, who is a dental hygienist, and she told me that dentists DO use strings, but for root canals and they are suppose to take them out before you leave...hmmmm...needless to say, I cancelled my appt-these people are totally unprofessional, I cannot believe the lack of patient care...disgusting.

I'm a periodontist and it's unfortunate that your hygienist/dentist did not thoroughly explain to you the causes of periodontal disease and the risks of not treating it prior to doing any other dental work such as crowns and fillings. It's not true what you heard from your friends that periodontal disease is "obvious". If it's so obvious, anyone can become a dentist, right? It can only be diagnosed through xrays and a clinical oral exam. Periodontal disease can be painless and someone would not know anything is wrong until the disease is very severe. You should be thankful that the dentist you saw diagnosed periodontal disease for you. Many dentists "miss" it, believe it or not. In regards to a hygienist performing the treatment, yes, hygienists are trained to treat the first phase of periodontal disease treatment, which is the non-surgical portion (scaling and root planing "deep cleaning"). Then after this phase, if surgery is necessary, then a periodontist would perform the gum surgery.
I think this was all a mis-communication and lack of patient education on their part. I guess they overbook and don't have enough time to explain things to you.

Even, i am having bad experience with Aspen dental billing in Strongsville, Clevelnad. I had Crown replacement. What ever invoice he gave me, i paid everything. Even insurance company paid more than what they were expecting from insurance. After a month, i received another bill asking me to pay $167. When i called them for the reason, they say, its showing that balance on your account and you have to pay. I called them twice and they are insisting me to pay. There is an accountant called Matt. He is so rude and money minded. I am not sure, what to do now. Can i consult Lawyer with these details?

Rocket,
You don't seem to really know what is going on if you think your insurance company is looking out for you. Insurance companies are a for-profit business just like Aspen Dental. Your complaint is with the business practices & aspen dental as a corporation but you want to tell people to file a complaint to the state dental board. Did you like the dentist who did your work? IF you like the dentist but don't like aspen and you file a complaint with the dental board, the dentist get's the complaint on his record, not the corporation. Way to go Rocket. "unbillable codes?" You have no clue how dental billing works so stop advising others who read these complaints with your ignorance. Each procedure provided has an ADA code to describe it. If there is a procedure not adequately described by an ADA code, there are codes for "by report" where the dentist provides a narrative to what was done. Don't post things on the internet when you have no clue what you are talking about. Is Aspen a terrible company? Probably not, they probably have some terrible employees but also some great ones. Maybe if people didn't have terrible hygiene & actually brushed their teeth & maintained regular dental visits, they would not have to pay thousands of dollars to get their jacked up mouths back to normal.

First, I would like to say to Charles; John must be the bitter one with a toothache. $5200 cash for dental work? Usually if you pay cash, it's a sliding scale. Second, I wish we had his ability, to know for a fact, that you were over the age of 19 since your age was not noted. And I believe the point was about Aspen Dental, not Cigna.
My personal experience with them has not been a great one also. I have gone to an office PA, maybe 3 times and took my son, twice. I chose them because I thought, more than one dentist, won't have to wait as long as a private office. True, at first. I liked the 1st dentist. I went for an extraction and root canal. Went well as it could, for a root canal. Went back to have the cap put in, new dentist, new assisant, new everyone? My dentist "was no longer in that office". Had my work done, few months later, my son needed to have an examine for school enrollment. Now, a third dentist.. Looks to me like even the dentist don't like Aspen Dental. They keep leaving. LOL
As for planning and billing; they want you to have everything done that they can come up with.
1. Yes, they over charge and balance bill which is illegal to do. Always go by what your insurance says you owe. Do not prepay! Never pay for services not rendered! What if you don't get the work done, what if you die? They got your money for free.
2. Get a reciept.
3. Verify with your insurance company what your out of pocket cost will be BEFORE you have anything done.
4. They use unbillable codes for their "special dentures". You will be charged for them.
You wouldn't pay a mechanic before he fixed your car, don't pay Aspen either!
Shop around and always get a second opinion if you think your getting ripped off.
File complaints to your state's Board of Dental Examiners and ADA.

I took my mother to Aspen to have 5 teeth removed, she is in poor health and they gave me a hard time and said they would need to have the oral surgeon do the procedure. A date was schedule and she was required to pay 1/2 the bill which was $900.00. The oral surgeon decided he would not do the extractions and told us to go somewhere else to have her teeth pull. Which I did and within a week she had her teeth pull and on the road to recovery and only paid $600.00 for the prcedure where as Aspen was charging her $1800.00! From the day that Aspen tool us they would not be doing my mothers extractions I requested a refund which 2 months have gone by and I still do not have the refund! I call on a daily basis at this point. I was told they needed to wait in case my mother changed her mind and wanted dentures, then they mailed it to the wrong address and now they are saying it is in the mail. Yeah right for 2 weeks it has been in the mail. I am besides myself, I cannot get the number for the billing department to call them direct. They don't return calls. I am about ready to report them to the Better Business Bureau and go to channel 5 news "Ask me Hank" for help. DON'T GO TO ASPEN DENTAL, they overcharge, mess up their billing and do not work with you to resolve the problems.

First things first... CIGNA will never cover you 100% of a Fluoride treatment, just does not happen, I know because I happen to have CIGNA. Cigna does not cover Fluouride over the age of 19. So yes they are correct in stating that pricing for the Fluoride. Secondly, you need to get the word Cleaning out of your head. What you have is a periodontal disease going on in your mouth which means that you needed gum therapy not a cleaning. A full mouth debridement is not and has never been considered a cleaning. Go to a periodontist and ask them what they think a full mouth debridement is, they will never tell you it is a cleaning. The dentist is correct in stating that a Core Build up with pins is equal to a filling. It is up to you to continue that process of crowning that tooth, which by the way, you obviously have chosen not to do that, because if you had, the dentist would have done a Crown Prep with Impressions. I know all of this because at one time I too had some serious dental issues, and no, not by Aspen but by my own private dentist. It is sad to see other people downing companies that are probably doing a heck of a great job, but people like you get so bitter because you cannot face the fact that you in fact have true periodontal issues going on that for your own health reasons should be taken care of. I know once again because I too could not face the issues that I had, it was hard for me to bear that I had to pay 5200.00 in treatment from my own dentist without insurance. Which by the way, you should try and pay 800.00 for that so called cleaning that you keep referring too as I had the same thing at my own dentist. You should be lucky to only have to pay the 169.00. Quit complaining and making up false information and get yourself back to healthy while you still can, some of us cannot afford insurance, but know that our health is more important than doing all of this nonsense!

Went to Aspen for dental work and was told I needed peridontal work after they had supposedly finished all other work.My wife and I asked to have our teeth cleaned and finally got an appointment. When we went they said we had to have x-rays then they said my wife had tto have a small ridge ground down. Low and behold when I got into the chair Ihad to have filling ground down just a little.We asked if we were having our teeth cleaned and they said they didn't have time and to make another appointment.In our opinion they are cheats and con artists and they suck!

what do we do about Aspen Dental? I went to the Augusta Maine location and was thrill with the dentist and their not judgment policy and with my first Statement Estimate I was so thrilled at all that was to be done and the affordability of it. I sat with the Receptionist or bill keeper not sure what her title is for over an hour trying to get her to fix several things she had not put on the statement and the dentist had told me would happen and she just kept blaming it on the dentist and he did not write things correctly.Once I got home and reviewed the paperwork she had not included a lower partial and 2 crowns so on my next visit I asked to talk to someone there about the statement when I arrived and they just told me to address that at the end of my appointment. so while in with the dentist I asked him questions and he showed me where the answers where on my chart. When I it came time to get my questions answered I had to wait 20 minutes before anyone could talk to me. I talk with a Manger and he just kept trying to tell me that he was sure it was in the computer and she had just forgot to put it down. So he finally checked the computer and it was not included. So I asked him to let me know what they would do about this as I knew that the bill would probably at least double and he just said don't worry you have plenty of credit so I insisted he do something and get back to me that day, as this was at 9am and my appointment was at 8am. He said he could not do it today because he needed to talk to his boss and he is very difficult to reach as he is very busy. Well me too! So 4 days later I call him because I have not heard a word and he is in another city now and instructed me to call Augusta and talk with the girl who made all the errors. So I did and now my bill has gone from just over 2 thousand to over 5 thousand and what the dental will pay has gone down and my end has more than doubled! She just kept saying she gave me a 1500 discount and I just kept asking where? Looks like the dental insurance got the discount... What to do...Maybe the better business bureau can help...

Exactly

That doctor apparently isn't the only one. I was treated for pain through my family doc and this Aspen dentist refused to provide any pain medications because he said I already had enough that I was already on for chronic pain. I understand pain management and even patients who are already on pain meds for chronic care need additional medication for new, more intense pain short-term. Because of his refusal I ended up in the ER of a major hospital and the infection was so bad that the antibiotics that the dentist prescribed had to be doubled and morphine administered to get my vital signs back to normal! I was in the hospital for almost a week to rule out cardiac problems only for the hospital docs to conclude that the whole ordeal came from being undermedicated for the infection in my teeth! If you value your life, do not go to these folks. At best the quality of care is inconsistant and at worst, it is severe and life-threatening malpractice.

When I first read about the baby tooth I was wondering if they charged you! They are such a scam!

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totally agree with all of the above - I went in for my ''free exam and x-ray - even took my coupon. Well according to them, I have $4, 000 + in work to be done. they quickly signed me up for the 'payment plan' which is exactly what is mentioned above - a credit card. Reluctantly, I agreed and chose the plan. Two days after my appointment, I called my insurance provider to see if I could get a second opinion. Thinking the Aspen exam was free - I could go elsewhere, no charge. WRONG...they billed my insurance. I was so angry I decided not to have any work done there at all. I called to cancel my 2 upcoming appointments - the girl said she would take them out. The day of my appointment I received an automated call confirming the appt. I called the office and the girl I spoke with said "Yes, she said you called to cancel, but she was not taking your appointments out" WTF? are they really that desperate for money they would intentially not remove an appointment just to be able to charge for it?
I also called the care credit to close my account as I was not going to proceed with Aspen Dental. I could not close the account because Aspen not only already charged for ALL of the services but also collected the money. It's only been 5 days and I wouldn't have even had my first appt for another week! This is BS! I called Aspen to question their free coupon and also to reverse the charges. She told me that the coupon is only for people without insurance! NO WHERE on my coupon does it say that. She also added they would reverse the charges but it will take time and I will most likely have to make a payment or two in the meantime if I want to keep my good credit! I am furious! This is exactly why I do not go to doctors, dentists, or any health professional - they are all liars and scammers out for the almighty dollar! And now thanks to Obamacare it's all going to get worse!

15 visits later and Aspen Dental is still horrible-now I have to start paying a 4, 000+ bill-wht a rip off-love those commercials-NOT!
Called the Aspen Patient Satisfaction Hotline and they said the never received my email-ya think SCAM? What a friggin' rip off they are.
'snuf said!

Going through the same BS @ McKnight Road location

If your story is true, I suggest you should go to correct forum, The Pennsylvania State Dental Board with a written complaint including dates of service amount paid and what work (if any) has been done and what is remaining.

I totaly agree with the two previous reviewers. Today, I visited the office on McKnight Rd., where I received the same kind of "advice" from the dentist. I was told that I had three silver fillings that need to be replaced, a root canal (which is in fine shape and has never caused a second of pain) that needed to be capped, and the beginnings of gum disease. Then, the office manager very sweetly produced their estimate for treatment of my "problems:" $1800! I was really stunned and angry when I realized that this also included teeth whitening, a servce which the dentist never even bothered to discuss with me. And, oh, it did not include the one thing the dentist told me I need that I actually believed: a root canal on a tooth that lost a filling a few months ago. For that, I was referred to a specialist - it seems all that Aspen dental knows how to do is sell, sell, sell.

I went to Aspen today as a new patient for a cleaning. I take very good care of my teeth. I get my teeth cleaned every 6 months. In the last few years, I had braces placed on my teeth. Per my former dentists, my teeth and gums are healthy and gorgeous. I go there today and get these painful x-rays. The bottom of my mouth is sore and raw from the x-ray appliances digging in there and they have some digital x-ray system, where you have to push the button everytime they leave the room. Well, when you are in agony from those appliances digging in your mouth, the last thing you want to remember is to push some stupid button! I'm the cutsomer here--why do I have to work so hard, especially when I am in pain? Anyhow, I get the x-rays, the hygenist and doc comes in. I just saw a dentist 6 months ago, and all my teeth were healthy. Now this doc states I have "4 brown spots that need to be shaved and fillings put in" (even though he didn't say it was a cavity, just a little brown spot) and this hygenist starts talking all this craziness about your gums have infection, etc... WHAT? You are saying my gums are infected? She then says they are not really infected, but just have bacteria on them that needs cleaned out. Okay. Whatever. Then she tells me I need this special cleaning that costs WAY more than my insurance would pay. This is the part that makes me mad---the ### finanical guy gives me the bil minus insurance 780 dollars! Wait a minute--my teeth and gums are healthy, I just had a cleaning 6 months ago--What the hell! I told him I just wanted a regular cleaning and he said, "why even bother--you would be wasting your time if you don't get the special cleaning and you can say goodbye to your teeth" WHAT THE HELL kind of business is this, that they are using scare tactics to get people to get dental treatments. I refused service completely and told him I would talk to my insurance about it. I could tell that made him mad, he barely even said goodbye to me. What the hell is going on with the dental industry? They act like sleazy car salesmen! I will never go to Aspen Dental again. Pretty offices, but terrible procedures.

SORRY about all your troubles. I have also had my share of BS from these people. I went to the Tarentum PA location and the manager there Kim Sullivan is rude also. It must be an ASPEN DENTAL QUALIFICATION, you must be RUDE TO BECOME A MANAGER. I think there is some type of scam going on there, esp. concerning monies, can't be sure, but you know what happens, they always get caught. I would rather pay twice the price and go elsewhere. PEOPLE DO NOT GO TO ANY ASPEN DENTAL LOCATION!

Janet, Aspen Dental is committed to providing all patients with exceptional service and care. We sincerely apologize if your visit to our office was anything less. We advise all of our patients to first call the Aspen Dental office where they were treated and, if the issue is still not resolved, to call our Patient Satisfaction Hotline at [protected] or email us at patientservices@aspendent.com. We promise to respond to you as quickly as possible, but no more than two business days from your initial contact with us. Aspen Dental is committed to your total satisfaction and we look forward resolving any issues quickly and courteously. Thank you for letting Aspen Dental serve you.

Contact the attorney general of your state. Look into a lawyer who specializes in medical/dental malpractice/mistreatment and also legal aid lawyers. DO NOT ALLOW YOURSELF TO BE TAKEN ADVANTAGE OF. REFER THE AG OFFICE OF YOUR STATE TO ALL THESE ONLINE COMPLAINTS.

IF THE AG OR LAWYERS LEAVE THEIR INFO HERE, I WILL CONTACT THEM WITH MY ISSUES AND I HAVE KEPT NOTES.

YOUR NOT ALONE. TOGETHER THEY CAN BE STOPPED FROM THIS POOR PRACTICE OF DENTAL CARE AND POOR BILLING PRACTICES.