Aspen Dental
Reviews and Complaints

I went to Aspen Dental to have a cracked tooth repaired in December of 2008. After x-rays, and a dental examination I was told Ihad numerous cavities and 4 teeth that would probably need root canals and crowns. After filing for cedit through CareCredit I was told the total of my bill would be over $2700. After having the initial root canal done, I cancelled the rest of the procedures because this was too much debt for me to incur, being on a fixed income. They said find, they would put it in my file that the rest of the procedures were cancelled. In February I received a bill from CareCredit for the total amount for all the procedures! I contacted Aspen Dental about this and they said they would reimburse CaeCredit for the amount not used.Not only did they not cancel the rest of the amount OR reimburse CareCredit, but they had never filed the claim with my insurance company. In February my insurance carrier sent them $1000 to be reimbursed to CareCredit-it is now March and CareCredit tells me they have still not been reimbursed by Aspen Dental, my insurance carrier is probably out $1000.00. I will be contacting the Better Business Bureau and the Attorney General's office within the next few days. I was always under the impression that it was NOT legal to charge someone for services not rendered!

Went to Aspen Dental to get full upper and lower dentures. There estimate was just about $9000.00 for extractions and the mid-grade dentures! When asked for an itemized bill they told me they couldn't give me one! What? I have a partial on my top already so its not like they are extracting all my teeth and a few missing on the bottom too. Has anyone ever heard of dentures and extractions costing so much? And of not being able to get an itemized bill!? I would have to pay a little over $7000 out of my own money shouldn't I be able to see what I am paying for?

The following takes place after just one visit to Aspen Dental:

After using the same dentist for 15+ years, I had a change in insurance and was forced to find a different dentist. Despite all of the complaints I had read about Aspen Dental, I chose to go through a new patient visit and have x-rays taken. After waiting for 30 minutes past my scheduled appointment time I was finally called in for my x-rays. Following the x-rays I was directed back towards the area where the dental chairs were (which all had tv's attached to them...expensive?). I sat there and watched CSPAN for another 25-30 minutes before the dentist came over to talk with me. After glancing at my x-rays she told me that she already saw a few cavities. She finally came over to examine my mouth. She mumbled something about more cavities and gingivitis, never giving me a good explanation of what she saw. Now, I had waited 1 year after my last cleaning (and I had regularly gone for cleanings every 6 months for the past 15 years or so), so I thought maybe it was possible that I had a cavity or two. She told me I had 8! And she told me that there are two more that I need to keep an eye on because they could become cavities. I was shocked. I'm not going to say I brush after every meal or floss every day, but I take pretty good care of my teeth. I thought there was no way I had 8 cavities. But I gave them the benefit of the doubt. I sat down to talk to the "financial advisor" about the treatment I would need. Still shocked from learning I had 8 cavities I listened to the financial advisor tell me that a cleaning, some flouride treatment, and the filling of all 8 of my cavities would cost me $725 AFTER INSURANCE. What?! Since I was recently laid off, there was no way I could fork over that kind of money upfront, so he convinced me to apply for a CareCredit account where I could make payments over 18 months to pay for the treatment. I scheduled my next appointments (the cleaning and the fillings) and left fairly upset.

I didn't get very far before a little something called cognitive dissonance kicked in. I felt like I was being ripped off. After confiding in some friends they felt the same way. I went back to Aspen to speak with the financial advisor and go over the charges line by line. According to my calculations, 8 cavities should run me $400 after insurance. What was the other $325? In the line items, there was a toothbrush that they were going to 'give' me for $135 (not covered by insurance); A full mouth debridement for my 'periodontal disease' $50; some mouthwash for $24; irrigation (?) for $35; some toothpaste for $24; and the list goes on. Most of those items were not covered by insurance.

I ended up calling my old dentist (who I trust a great deal) and asking him if he could check out my mouth and see if I really do have 8 cavities and gingivitis. He agreed to a limited consultation. I went to him a few days later and told him where they thought the cavities were. After a close examination (of 15 minutes or so - which was longer than the lady at Aspen looked at my teeth for) he told me that I have 1 cavity. ONE. Maybe two. NOT EIGHT! I was pretty mad. I told him about how they said I had gingivitis and they suggested that I have a debridement done. His demeanor went from disbelief to anger. He knew they were ripping me off. He explained how someone would need a debridement if they had hunks of tartar and what he called "calculus" on their teeth and bleeding gums etc. I have none of that. In fact, he took pictures of my teeth to show how I didn't have any problems like that. Then he showed me pictures of someone who did need debridement...yuck. As I said, he was upset that a dental office would be doing that to patients and charging them so much for it. He told me not to worry about paying for my consultation. I thought that was very nice of him.

I cancelled my appointments at Aspen Dental. I found out a week later that when they opened that line of credit so that I could pay for the future services, they already charged me the $725. They didn't do anything to me yet! I called and had them reverse it, told them I wouldn't be coming back and explained why. I wasn't mean. If the lady on the phone was willing to listen I would tell her the truth. She told me to be aware that different dentists have different opinions. Then she explained to me that when she came to Aspen Dental for a check-up, they told her she had periodontal disease too with 3 and 4 mm pockets (just like me) and her old dentist missed it because he was old and didn't keep up on his continuing education. I don't know how she could give me advice on dental work since she is a financial advisor...plus she works there! I'm sure she's paid to say they are the best.

I'm just still really frustrated with Aspen. I highly advise you to stay away from this chain. It's not worth the headache. Good luck to you in your search for a good dentist. As for me, I'm working on changing my insurance so that I can go back to my original dentist.

Aspen Dental made my teeth worst than when I started. They mislead me on what I was to recieve. But what I cant believe is they refused to fix it! I have a law suit in the making and they dont care ! They said go ahead and sue us, you'll neyer win.

I was seen in the office for a first time patient visit. I scheduled the appointment online. NO WHERE does it say that you will not get a cleaning on the first visit. I have never heard of such a thing. Anyway, I was taken back for my visit (late of course) and a person did x-rays. Not once did she state her name or what she did there. It took her and her co-worker 25 minutes to do a full set of x-rays. My mouth was all cut up and they didn't ask if I was ok. They then escorted me to the exam room. I waited for 30 minutes. No one came by to let me know the dr. was running behind. No one checked on me to see if I needed anything or needed to reschedule. NOTHING. An elderly gentleman came into the exam room next to me and waited. The dr. came in and looked at my chart and then looked at him and said "who was here first". I said "me, but go ahead and see him". She finished with him, looked at my chart, saw I was a first time patient and said "let me look at your x-rays"...so she did that then came over to me and said "Open up" NOT ONCE did she say who she was. She finished her 30 second exam and told me I had a cavity and says "did you know that"...well duh, no I didn't know that...that's why I'm here. Then she tells me to go make an appointment with the office manager. I asked about the cleaning and was told the hygeinist wasn't in that day. I didn't make a follow up appointment but told the office manager that the online scheduling didn't say anything about not getting a cleaning on the first visit. She then says "Well it's your first visit, why would you expect a cleaning?" I DON'T KNOW, CALL ME CRAZY BUT THAT'S WHAT YOUR PRACTICE DOES!

So the next day I went back to claim my dental records because no way was I going to continue going to this establishment. I asked to speak with the office manager again. I told her I was bothered by the unprofessionalism in her office the day prior. She was very hostile and told me "well if you were concerned about who the dr may or may not have been you should have asked". Then she apparently got up and asked the dr. if this was true. She came back and proceeded to tell me that the dr remembered me...(HOW COULD SHE...SHE ONLY SAW ME FOR 30 SECONDS...THERE WAS NOTHING TO REMEMBER!) and said she absolutely introduced herself. i said "ok, fine. that's not what happened." the office manager then said..."well I'm not going to take your word for it...I have to go with what my dr. said" She also told me that it isn't necessary for her staff, other than the dr., to introduce themselves.

I'm a nurse and my boyfriend is a physician and if either of us EVER treated a patient in this manner we would be in a world of trouble.

Shame on Aspen Dental in Camillus, NY for having absolutely NO CLASS. Shame on Melanie the office manager for having no manners whatsoever...and shame on Dr. Vincent for not coming out and rectifying the situation with a patient (if she was even notified). I wouldn't recommed my dog to your office.

I wish I had gotten the prices upfront. These people spend your money like politicians and banks. My cleaning alone was $800, and the "free" toothbrush (which stopped functioning within 4 months), was $135. I spoke with a specialist for less than 5 minutes, and this cost me $95. A tube of toothpaste was $24. Add about 12 shots of arrestin (which what they should be doing to these crooks!), and the total cost comes to over 1, 900 dollars. I was in the chair for 2 hrs at the most. I have no dental insurance, and my teeth hurt worse now than before I started treatment.
Mere words cannot express my outrage and disgust.
I wish I had never gone to Aspen Dental, and wouldn't step foot in their office again, even on a bet.
Aspen Dental truly sucks!

I went to Aspen Dental in the summer of 2008 because I knew I needed expensive work done and they offered free X-Rays. I only get 1500 from my insurance so I figured this would save me some money. After going to my first appointment I was told that I needed a root canal re done and three wisdom teeth surgically removed. I asked the office manager for my out of pocket costs up front as I was on a tight budget. After calling every other day for weeks because 'the computers were down', I was finally told that my out of pocket costs were around 300. I verified this numerous times with her.

The day I arrived for my root canal the receptionist told ME that I had canceled my appointment. Obviously, this was not true. I work in healthcare and it is very hard to take time off. I had to find coverage 3 weeks in advance! I informed her that she was mistaken and I would not reschedule as I already waited 3 weeks! She then told me to sit down and wait for the endodontist who was not expected there for an hour. I sat down and met another man who told me he had the same conversation with the receptionist 30 min ago. So the Dr finally arrived and we are both taken into the back at the same time. I found this odd as root canals take awhile. I heard her say something to the other man in the next cubical about tooth removal and he left. She then came into see me and without looking at me (Just the x rays) told me as well that my tooth had to come out. At this point I figured she didn't want to come in that day hence my 'canceled' appointment. Also, what are the chances of two people canceling appointments, forgetting they canceled, showing up and having teeth that cant be fixed?

So, I made her do the root canal. A few min into it she informed me that my tooth broke into the gums and it had to be surgically removed. I am not a dentist so I cant really question her but, I feel as if the damage was done out of spite.

Since I was now in horrible pain I could not cancel my operation. I came in and had in done the following week and was sent home with my husband. As soon as my anestesia wore off I was in incredible pain. (I had to have teeth drilled out of my jaw) My husband looked at the RX I was given and realized it was for minor pain (he is a nurse)

He called Aspen dental (at 9am) to ask for a more appropriate rx and was told the DR wouldn't be approached until after his lunch! I was left in horrible pain until around 2pm!

Then my husband was banned from the office for being 'rude' to the office manager.

Now, to my billing fun. As you may remember I was told my out of pocket would be 300. After I had my operation I was sent a bill for 1600! After I already paid around 200! This is not including the 1000 my insurance company paid! I have had to do all of the talking between my insurance company and Aspen dental. I just got the last 500 of my 2008 benefits paid to Aspen dental since they just gave me the documents my insurance company has been requesting for 6 months!

Now, I have to pay over 1000 in consult fees and god knows what else they did to change my 300.00 out of picket to over 1200!

Stay far away from Aspen dental!

Aspen Dental is guilty of shoddy work, poor service and fraudulent billing. I know from experience. I think they build extended problems onto existing ones and create additional dental problems for patients.

My daughter is neither a middle-aged nor an elderly person. She visits the dentist regularly. She doesn't have the strongest teeth, however, almost every single filling that had been done has had to be replaced or fell out within weeks or a few months of being placed.

I have grave concerns over what they have done to my teenage daughter.

In addition, their billing practices are fraudulent and their extortive behaviour of using fear installation in patients to make them think they are ALL in dire dental health is not only questionable "ethics wise" but questionable on their expertise? And legally.

I have proof from their own hand that they don't mind at all trying to rebill for "old charges" that are paid in full and clear.

I have printouts from Aspen Dental in which they entered discount rates I was entitled to through careington 505, insurance payments from my one insurance at the time and personal payments that showed specific dates of service and procedures done including the codes for them.

Then, a year later, they took specific charges and rebilled them to a second INSURANCE I acquired. Never mind, they had been paid what they were allowed under their contract with Careington and BC/BS.

Not only is this illegal, it is fraudulent.

In other cases, they only filed on my secondary insurance initially. Put the remaining amounts on "my responsibility payment" part. Later collecting payment from my primary insurance, NOT CREDITING THESE PAYMENTS TO MY ACCOUNT and then posting as my having a balance due not crediting BC/BS payments to my account.

In other words, they probably owe me a little bit as I most likely overpaid them for services rendered in the end. It was not until the tailend of having had enough "shoddy and possibly malpractice work" done for my daughter that I realized what was going on.

I also am under the impression they charged for a couple of fillings they never did.

It amazes me the people who do the insurance billing work have the nerve to think No One Would catch this. And on top of it, knowing a majority of their dentists are not properly certified, let alone registered with a lot of the insurances.

Then, they go back and look at where they take big hits on discounts and I think they look for patients whose insurances have changed and try to bilk the insurance companies and if that doesn't work, take the denial of benefits letters and try to make the patients think these are charges that are simply not covered on the patients insurance, but that the patient is still responsible for, knowing that this is illegal.

What disgusts me is all the advertising they do on how non-judgmental they are and how they care. That alone is false advertisement. Their prices if you have no insurance are ludicrous and more than double what insurance companies allow, so those without insurance get screwed and are lured/forced into acquiring medium to high interest rate financial programs if they are to get treated for their dental problems.

Usually, Aspen Dental requires you to pay at least half up front and if you get approved by unicorn or care, then they place all the fees on the "financing" on these accounts upfront meaning they collect the entire payment before work is done! This also is questionable at least ethically.

Once, they collect the entire costs upfront, they don't care if the work done is satisfactory or appropriate. And, try getting refunded if you're not satisfied or the work is shoddy.

They can argue a lot, but to try billing insurances that were not in effect at time of services rendered and those services already having been paid in full is fraud. Fraud. There is no way they are unaware of what they did.

I have the printout from their own computer showing paid in full DOS and then they sent in claims a year and a half later to an insurance that was not in effect at the time.

She has had 5 fillings replaced either by them or a new dentist that were in her mouth anywhere from a few weeks to a few months to less than 2 years.

You tell me...am I wrong to be pissed?

Going to file complaints with the ADA and Attorney Generals in Connecticut, Massachusetts. Offices in both these states in 3 locations are a part of this.

However, I will never step in the doorway of Aspen Dental again. Unless I am with a lawyer.

Under the advisement of my insurance company I switched dental offices. My insurance convinced me to go with a dentist that accepted what the insurance paid. I took my two daughters in and was told their dental records were non transferable. Aspen then took them in and cleaned their teeth, exrayed florided etc. I was then set down and told my youngest daughter needed two small filling in back teeth. I was given two options white fillings or silver. I chose the silver. The office manager told me i needed to write a check for the portion the insurance didnt pay. Two weeks later we had the fillings done. I recieved a bill for 54.00 dollars and learned the insurance didnt pay for initial bitewing exrays or floride because they had allready used up that benifit with the prior dentist, no big deal but wondered why records werent allowed tranfered to prevent this. I then recieved statement from my insurance company saying that Aspen Dental had billed for services for silver fillings which they paid 100%. I then knew I had been screwed out of the money I paid upfront. My insurance also sent another statement saying my daughter had been seen on a different date, one that we never even went to. Aspen Dental billed my insurance for the same two teeth saying they had used the white filling and billed 300 dollars for service not even provided. My calls to marions office manager are to no avail Aspen dental is billing me for 245.70. My insurance company says I owe 54.00 less the 21.30 check I should never have written them. Aspen Dental is a dental farm you never know what dentist or trainee you will be have working on your teeth. Their office managers are poorly trained and seem to be looking out for your money instead of providing a good service.

I cannot put the city because there are two states and three cities involved in the total story. All 3 offices of course, Aspen Dental.

I have proof of their fraud. Not simply my word, but their print outs in combination with my EOB's from dental insurance with one company and am going to request 3 years of EOB copies from my other insurance.

In addition to that, almost every single filling that they did on my teenage daughter came out within weeks and months of the work being done. Not normal and I don't care what they say.

I think they have done damage to her longterm. This bothers me a great deal.

Their billing practices border on extortion in some instances, but definitely fraudulent.

I have kept an open line of communication with the NY office, however, recently realized that for almost two years they kept a running tab on charges that had been paid in full, filing on them with an insurance company whose coverage we later acquired. Never mind these DOS had been paid in full...per their own hand and printout.

In two instances, they did not file with my primary, only my secondary and then billed it out. I paid what they said I owed outside of insurance, knowing it did not sound right, then when they received funds from my primary...did not credit my account.

In the end, they probably owe me a little.

However, the repeat billing of different dates of service they had already been paid for, is not something that they could be unaware of.

They also use fear tactics with patients in regards to their dental care, which results in patients resorting to applying to dental financing and paying upfront for work that may or may not need to be done at overinflated prices.

Those who go to Aspen Dental without insurance get screwed in more ways than you can count.

In addition, Aspen Dental does not seem to think they have to follow the rules and guidelines of the insurances in which they are PDP on.

I am so outraged by the discoveries I have made I intend to contact the ADA and the Attorney Generals for Ct and Massachusetts...and maybe a lawyer as well and recover for all I paid them for work that was not properly done on my daughter.

I met the worst dentist and the worst dental company in the world. They tried to charge me those services which I did not do, and also they extracted my 2 teeth. I called them when I felt the pain, they arranged the appointment in 1 month, can you believe that? I told them it was very painful, they asked me to take pain medicine. As you can guess, after 1 month, that tooth can not be saved any more (well, by their dentist, who knows it's true or not), and they extracted it right away. Now, I have to pay $2000 to get a new tooth, I was so upset... Never go to any Aspen dental, it is the worst in USA. I wonder when they are going to bankrupt.

They are sending my account to collection. I have requested itemized billing listing services rendered, out of pocket payments, insurance payments and credits (yes, credits!). The billing doesn't reflect the services and payments I made. Two weeks after getting a $71. credit for overpayment, I received a bill for over $900. with no additional treatment. The dentures are a problem for over a year. Services were billed and never received by me. This is a scam with a veneer of highly organized dental care.

My experience is best described as like when you go into a quick oil change place and they try to sell you the $200 radiator flush and all you came in for was the $29.99 oil change. I should have heeded the warning from my wife but I went to Aspen Dental in Danbury Ct. I decided with the New Year, I would call for a simple cleaning and check up. Well I went into the office and x-rays were taken and then I saw the dentist. I advised him prior that I had no problems with my teeth, no pain, no issues except for one filling (actually just a portion) of the filling that had fallen out about few months prior. But still with that I had no pain, no problems. I wanted a cleaning and the filling re-filled. First he started in with the “you need a deep cleaning and scaling”. As for the filling that would be simple and easy and we can schedule that for next week. He also recommended a cancer screening. I asked him why I need a cancer screening. Was it my age? (47). There was no history of cancer in my family. Well he never gave me an answer. While I was waiting for the cost of this “deep cleaning” the agent was having a long conversation with the “officer manager” or a better title would be sales manager. The total was $3400 of which I was personally responsible for $1750. They claim that the anti-biotic shots were not covered by my insurance. (Since then I have checked with my insurance and another reputable dentist and was advised that those shots are only necessary if there is an infection but not a routine). I returned on January 19th, for my simple filling. Again, I wish to repeat that I had no pain, no problems and no issues with ANY of my teeth including the tooth with some of the filling missing. Well I sit in the chair and the dentist begins to work. Prior to the procedure he explained nothing. The only question he asked was what color filling do I want? Well unbeknownst to me (he had numbed the area) he was scraping out the entire old filling. He then re-filled as a temporary filling. So thinking all was done and ok, he claims he could only do a temporary filling because he found damage to the pulp of the tooth. Mind you I did not ask him to scrape out the old filling but to fill the area that was missing. He claims I now need a root canal, which of course is close to $4500 and I would have to pay $2000 out of pocket. Not to mention that since I have left the office I have had intermittent pain in that tooth. When I came in I had no problems. In addition that evening after the procedure and when the numbing wore off I was in severe pain. I called the office immediately and gave the dentist the pharmacy number where he said he would call in pain killers. Today is the 25th and let’s just say I am still waiting for him to call in the prescription. When I called back to see why it hadn’t been called in, he stated the number I gave him was a residence number. Absolutely BS. After reading numerous complaints and listening again to my wife’s experience, I clearly see their ploy. It is called up-selling or up-charging. You come in for a simple procedure and their job is to increase your bill so that there is an overage, up and beyond what your insurance will cover. It is that plain and simple. They are more concerned with selling services than the patient.

Aspen Dental in Danbury Ct. This place reminded me of one of those quick lube places where you come in for the $20 oil change special but they insist on adding on, adding on until you are convinced you need $300 worth of work done to your vehicle. Unfortunately, I should have listened to the warning I was given by my wife. I went into Aspen Dental on the first occasion to get a simple cleaning and check up. Well after an examination it was determined I had no major issues with my teeth but would require a good cleaning. Then it went to a good scaling. Then it went to a severe scaling. Well low and behold the bill for this 3 stage cleaning would be a close to $4, 000 which $1700 or so I would be responsible for. What I found very strange is that prior to them giving me the cost the person about to give me the information as to the cost, was in "conference" with the office manager on cost of this work. My 2nd visit was just worse. At my first visit my only issue was part of an old filling had come out. The Dentist only asked what color would I like the filling. Now keep in mind that I have never, never had any pain or issues with any of my teeth especially this tooth in question. Well he commenced to work on the tooth and unknown to me he filled the tooth with a "temporary" filling, not a permanent one. Why did he do this? This was his and the office excuse as to how they could tack on "extra" charges and then now say there was a problem with the tooth, because he "dug" out the old filling and stated I needed a root canal done now. So he fills the tooth with a temporary filling, I now need a root canal and since I left that office which was January 19th I have been in pain ever since. It seems when he dug out the old filling he hit a nerve on the tooth and that is why I now experience pain on a daily basis, when I had NO PAIN in anyway shape or form prior to entering this facility. I called the dentist that evening and advised him I was in pain. He stated he was going to call in a prescription for pain killers. Today is January 24th, and he still has not called in the prescription. When I finally called the corporate office to complain, he then called me back 2 days later to state that I gave him the wrong number. What BS. I have now taken the step of contacting, their corporate office, my insurance company, and I will contact whomever governs dentists in Connecticut. I am still waiting to hear back from the corporate office.

Where do I even start? Unprofessional receptionist with no knowledge of forms available on the website, was not able to use coupon on website even though a co-worker (and boyfriend) were able to...under 21 WITH dental insurance, 10 root canals, $12, 000+ to fix everything, 3 appointments per root canal, rude dentists, etc etc. I could write for days!

If you're even thinking about coming here, think again. They will take your money!

I went to Aspen Dental for a free examination. I went because my wife had some work done and was very uncomfortable with the business practices involving upselling, bait and switch and general unethical treatment. I was also motivated to go as my insurance changed and I was forced to find a new dentist. I got my free examination and was told I needed a deep cleaning, 4 cavities repaired, 2 fillings removed that were failing, a bridge removed that was old with one supporting tooth was weak. I was also told I had bleeding gums in which I do not. The dentist then proceeded to agressively dig at my gums and then with a swab show me blood as proof of the bleeding gums. It was clear to me I was being played as a sucker.

I asked the business person to provide me with a detailed statement of the work I needed. He agreed and then never gave it to me. Rather he gave me an estimate for about $1400 for the cavities and a deep cleaning. He marked it down to ~$700 because he claimed I had a "good insurance plan". In fact, I had no insurance rather I had a plan that if participating members subscribed to the plan they charged published set rates for different services. I wasn't going to let these people to anything to me.

I then went to the dentist that has cared for me for 20+ years. I was told I had no tooth decay, gums were fine, bridge is fine, bones are strong. It's clear to me that I was being set up for treatment I didn't need, upselling, bait and switch. I recommend to stay around from these clowns. They are potentially dangerous to your health. If our state cared they would close these people down. Its very clear to me that a few simple visits by people from the state would see the practices. I have to wonder why this hasn't been done yet. Then again its Ma. government...

I had 100% coverage on new dentures up to $1500.00, so I decided to get new dentures, I went to Aspen and the woman that handles the billing and ordering of the dentures, did not even ask me which ones I wanted, she automatically set me up for the top of the line dentures, which cost $2000.00, knowing that I would still have to pay the remainder, I was approved for a GM card which allowed me to make payments. After months and months of trying to get the dentures at a proper fit, I went to get my new dentures, when they put them in my mouth, they looked terrible, and they didn't fit right, I couldn't talk, nor wear them, after months and months of trying again to get them to fit, a new dentist from Easton, decided to "help" me and make me new bottom dentures, they fit wore than the other ones, and when I told him just this, he took the attitude that he was not making me another set, nor giving me my money back, but I could have the first ones back...why would I want another set that didn't fit?...I decided to try and wear them, but when I compared the top dentures to the bottom dentures, the bottom dentures were not the same quality, the teeth were yellow, they were the low grade teeth put in a $ 1000.00 price tag...I am contacting consumer affairs and the BBB to get my money back...I have to past the uppers in once a day, and the bottoms in 4-5 times a day...